ageasFEDERAL Life Insurance Customer Care No. 1800 209 0502
Organisation: ageasfederal.com
Toll free Numbers:
18002090502(Customer Service )
All India Numbers:
02224908109(Customer Support)
02223029200(Dial Extension No.)
Website:
Query Resolution
Incase you have any queries related to your Application / Policy, write to [email protected] ( will respond to you in 24 to 48 hours.) Or write to:
Ageas Federal Life Insurance Co Ltd 22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India
Grievance / Complaint
In case you have a complaint, the company shall send a written acknowledgement to you within 3 working days of the receipt of the grievance .The company shall resolve the grievance within 2 weeks of its receipt and send a final letter of resolution.
Level 1
If you are not getting response or response doesn't meet your expectations you can write to:
Ms Reema Bhasker (Chief Manager - Customer and Sales Support) Ms Elizabeth Taylor (Chief Manager – IGMS & Complaints) Email : [email protected] & [email protected]
Level 2
If you are still not satisfied with the response from Chief Manager – Customer and Sales Support or Chief Manager – IGMS and Complaints you may write to :
Mr Rajesh Ajgaonkar Grievance Redressal Officer* (* Also designated as Nodal Officer as per the Consumer Protection (Direct Selling) Rules, 2021) Email : [email protected] Head Office Number : 022-23029200 Helpline Number : 18002090502 (Toll Free)
Level 3
If you are still not satisfied with the response, you can write to the Grievance Redressal Officer who will assist you to redress your grievance and lodge a complaint. Contact the given below email ids for your nearest branch:
Registered Office
Ageas Federal Life Insurance Co Ltd 22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India