Air China Contact No. 000 8000 501 566
Organisation: Air China
All India Numbers:
Call Center
| Region | Contact | Service Hours |
|---|---|---|
| India | 0008000501566 | - |
| Americas | Tel: +1-800-882-8122 Fax: +1-310-322-1133 | Business Hours (Pacific Time): 06:00-21:00 Monday - Friday 07:30-16:00 Saturday, Sunday and public holidays |
| China | +86-10-95583 +86-10-59281588 | - |
| Europe (excluding Russia) | Tel:00800-86-100-999 (From landlines only) There may be a charge for calls from mobile phones. Email: [email protected] | Chinese and English services: 06:00-22:00(GMT) Monday through Sunday; German,French,Italian,Spanish services: Workdays Monday through Friday. |
| Russia (Russia only) | Tel: 810-800-86-100-999 (From landlines only) There may be a charge for calls from mobile phones. Email: [email protected] | Chinese and English language service: Monday to Sunday: 06:00–22:00 (GMT) Russian language service: Monday to Friday: 06:00-16:00 (GMT) |
| Japan | Japan's Regional Call Center TEL:0570-0-95583 FAX:03-3501-1801 | Service hours: 24hours (365 days a year) *For FFP Phoenix mile/corporation contracts 09:30-17:30（Except Saturday, Sunday and public holidays） *For travel agencies 09:00-18:00（365 days a year） The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express. |
| China's Regional Call Center TEL:95583 (reservations, ticketing, etc) If you are calling from China, please dial 95583 and select number key 5 for service in Japanese. If you are calling outside Japan or China, please dial +86-10-95583 and select option ※5 | Service hours : 24 hours a day, seven days a week throughout the year. Service in Japanese is only available from 09:00 to 18:00 (Japan local time). | |
| Korea | Telephone hotlines: 1) If you are calling from South Korea, dial 001（2）-80086-100-999 and press 1 for Korean (toll-free). 2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply). | Opening hours: Hotline 1: Open 9:00am–6:00pm (Korea Standard Time) 365 days a year Hotline 2: Open 24/7 Main services: Ticket reservations, bookings, rebookings, reissue |
| Australia | 1800-860-999 (within Australia) | 10:30 am-8pm (Australia time) 7 days a week |
| Singapore | +1-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| The Philippines | +80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| Hong Kong,China | +1/6-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
Members hotline
| Region | Contact | Service Hours |
|---|---|---|
| Members hotline | Tel:+86-4006-100-666 | +86-95583 | +86-10-95583 Fax:(+8610)-59281560 E-mail for Ordinary Card members: [email protected] E-mail for VIP Card members: [email protected] Website: https://ffp.airchina.com.cn http://www.phoenixmiles.com | 24 hours a day, seven days a week |
Passenger Feedback
Contact information for passenger complaints:
E-mail address: [email protected] Mailing address: Customer Relationship Center, Product Service Department, Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China Complaint Telephone/Fax: (+86-10) 95583 | (+86-10) 64595832 Business Hours: 24 hours a day, seven days a week
Air China Hotline Numbers
| Region | Contact | Service Hours |
|---|---|---|
| China | Tel: 0086-95583 | 0086-10-95583 | 24 hours a day, seven days a week |
| Fax: 0086-10-95583-1-0 | ||
| Website: http://www.airchina.com.cn http://wap.airchina.com | ||
| North America | Tel: +1-800-882-8122 | 06:00 - 21:00 Monday through Friday |
| Fax: +1-310-322-1133 | 07:30 - 16:00 Saturday and Sunday | |
| Europe (except Russia) | Tel: 00-800-86-100-999 (For fixed-line phone call only) | Chinese and English services:06:00-22:00(GMT) Monday through Sunday; German,French,Italian,Spanish services: Workdays Monday through Friday. |
| Mobile phone users may incur charges. Email:[email protected] | ||
| Russia (Russia only) | Tel: 810-800-86-100-999 (For fixed-line phone call only) | Chinese and English:06:00-22:00(GMT)Monday through Sunday; Russian: 06:00-16:00（GMT） Monday through Friday. |
| Mobile phone users may incur charges. Email:[email protected] | ||
| Japan | TEL: 0570-0-95583 Only Japan area call | 09:00 - 18:00 Every day |
| FAX: 03-3501-1801 | ||
| Korea | Inside Korea: 001-800-86-100-999 | 09:00 - 18:00 Every day |
| Australia | Tel: 001-800-860-999（Only in Australia） | 10:30 - 20:00 Every day |
| Singapore | Tel: 001+80086100999 | 08:30 - 18:00 Every day |
| HongKong,China | Tel: 001/006+80086100999 | 08:30 - 18:00 Every day |
| Manila | Tel: 00+80086100999 | 08:30 - 18:00 Every day |
| The United Arab Emirates | Tel: 00+800035704517 | 08:30 - 18:00 Every day |
| India | Tel: 0008000501566 | 08:30 - 18:00 Every day |