Air China Contact No. 000 8000 501 566 customer care number is 01244737366. Get Air China toll free number, helpline, email id, complaint number & support info.
All India numbers
- 0 124 473 7366
Delhi Office
- 0 804 358 7900
Bangalore Office
- 0 226 117 5555
Mumbai Office
About
Air China is a leading Chinese airline headquartered in Beijing, providing extensive domestic and international flight services. It serves millions of passengers across Asia, Europe, and North America. For flight bookings, ticket changes, baggage queries, or other assistance, customers can reach Air China customer care using the contact details below.
Important links
Call Center
| Region | Contact | Service Hours |
|---|---|---|
| India | 0008000501566 | - |
| Americas | Tel: +1-800-882-8122 Fax: +1-310-322-1133 | Business Hours (Pacific Time): 06:00-21:00 Monday - Friday 07:30-16:00 Saturday, Sunday and public holidays |
| China | +86-10-95583 +86-10-59281588 | - |
| Europe (excluding Russia) | Tel:00800-86-100-999 (From landlines only) There may be a charge for calls from mobile phones. Email: [email protected] | Chinese and English services: 06:00-22:00(GMT) Monday through Sunday; German,French,Italian,Spanish services: Workdays Monday through Friday. |
| Russia (Russia only) | Tel: 810-800-86-100-999 (From landlines only) There may be a charge for calls from mobile phones. Email: [email protected] | Chinese and English language service: Monday to Sunday: 06:00–22:00 (GMT) Russian language service: Monday to Friday: 06:00-16:00 (GMT) |
| Japan | Japan's Regional Call Center TEL:0570-0-95583 FAX:03-3501-1801 | Service hours: 24hours (365 days a year) *For FFP Phoenix mile/corporation contracts 09:30-17:30（Except Saturday, Sunday and public holidays） *For travel agencies 09:00-18:00（365 days a year） The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express. |
| China's Regional Call Center TEL:95583 (reservations, ticketing, etc) If you are calling from China, please dial 95583 and select number key 5 for service in Japanese. If you are calling outside Japan or China, please dial +86-10-95583 and select option ※5 | Service hours : 24 hours a day, seven days a week throughout the year. Service in Japanese is only available from 09:00 to 18:00 (Japan local time). | |
| Korea | Telephone hotlines: 1) If you are calling from South Korea, dial 001（2）-80086-100-999 and press 1 for Korean (toll-free). 2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply). | Opening hours: Hotline 1: Open 9:00am–6:00pm (Korea Standard Time) 365 days a year Hotline 2: Open 24/7 Main services: Ticket reservations, bookings, rebookings, reissue |
| Australia | 1800-860-999 (within Australia) | 10:30 am-8pm (Australia time) 7 days a week |
| Singapore | +1-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| The Philippines | +80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| Hong Kong,China | +1/6-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
Members hotline
| Region | Contact | Service Hours |
|---|---|---|
| Members hotline | Tel:+86-4006-100-666 | +86-95583 | +86-10-95583 Fax:(+8610)-59281560 E-mail for Ordinary Card members: [email protected] E-mail for VIP Card members: [email protected] Website: https://ffp.airchina.com.cn http://www.phoenixmiles.com | 24 hours a day, seven days a week |
Passenger Feedback
Contact information for passenger complaints:
E-mail address: [email protected] Mailing address: Customer Relationship Center, Product Service Department, Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China Complaint Telephone/Fax: (+86-10) 95583 | (+86-10) 64595832 Business Hours: 24 hours a day, seven days a week
Air China Hotline Numbers
| Region | Contact | Service Hours |
|---|---|---|
| China | Tel: 0086-95583 | 0086-10-95583 | 24 hours a day, seven days a week |
| Fax: 0086-10-95583-1-0 | ||
| Website: http://www.airchina.com.cn http://wap.airchina.com | ||
| North America | Tel: +1-800-882-8122 | 06:00 - 21:00 Monday through Friday |
| Fax: +1-310-322-1133 | 07:30 - 16:00 Saturday and Sunday | |
| Europe (except Russia) | Tel: 00-800-86-100-999 (For fixed-line phone call only) | Chinese and English services:06:00-22:00(GMT) Monday through Sunday; German,French,Italian,Spanish services: Workdays Monday through Friday. |
| Mobile phone users may incur charges. Email:[email protected] | ||
| Russia (Russia only) | Tel: 810-800-86-100-999 (For fixed-line phone call only) | Chinese and English:06:00-22:00(GMT)Monday through Sunday; Russian: 06:00-16:00（GMT） Monday through Friday. |
| Mobile phone users may incur charges. Email:[email protected] | ||
| Japan | TEL: 0570-0-95583 Only Japan area call | 09:00 - 18:00 Every day |
| FAX: 03-3501-1801 | ||
| Korea | Inside Korea: 001-800-86-100-999 | 09:00 - 18:00 Every day |
| Australia | Tel: 001-800-860-999（Only in Australia） | 10:30 - 20:00 Every day |
| Singapore | Tel: 001+80086100999 | 08:30 - 18:00 Every day |
| HongKong,China | Tel: 001/006+80086100999 | 08:30 - 18:00 Every day |
| Manila | Tel: 00+80086100999 | 08:30 - 18:00 Every day |
| The United Arab Emirates | Tel: 00+800035704517 | 08:30 - 18:00 Every day |
| India | Tel: 0008000501566 | 08:30 - 18:00 Every day |
Frequently asked questions
What is Air China customer care number?
Air China customer care number is 01244737366. You can call this number for inquiries related to flight bookings, ticket changes, and other services.What is Air China email id for complaints?
Air China email id for complaints is [email protected]. Send your complaints or feedback to this address.What is Air China head office address?
Air China's head office is located at Customer Relationship Center, Product Service Department, Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China.How to contact Air China customer care?
You can contact Air China customer care by calling 01244737366 (Delhi), 08043587900 (Bangalore), 02261175555 (Mumbai) or the India toll‑free number 0008000501566. You may also email [email protected], visit their website https://www.airchina.co.in/IN/GB/Home, or use the various service links such as flight status, booking management and online check‑in.Does Air China have WhatsApp support?
Air China does not currently offer WhatsApp support. You can reach them via phone or email as listed above.How to file a complaint with Air China?
To file a complaint with Air China, email [email protected] or call the customer care numbers (e.g., 01244737366). You can also use the feedback contact information provided on their website.
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