Air India customer care number is 18602331407. Get Air India toll free number, helpline, email id, complaint number & support info.
All India numbers
- 1 860 233 1407
All Inquiries
- 0 124 264 1407
For support/Queries
- 0 202 623 1407
For support/Queries
- 0 112 462 4074
Online Booking Helpdesk
- 0 112 466 7473
Online Booking/Refund Mon-Sat , 9:30-5:30
- 0 112 466 7474
Online Booking/Refund Mon-Sat , 9:30-5:30
- 0 222 831 8404
Ground Handling
- 0 222 615 6090
Operation Query-Mumbai Airport
- 0 112 462 4075
Online Booking Helpdesk
- 915 419 5505
Whatsapp No. for support
About
Air India is India's flag carrier airline, headquartered in New Delhi and owned by the Tata Group. It operates an extensive network of domestic and international passenger and cargo flights to over 100 destinations across India, Asia, Europe, North America, and Australia. For booking, cancellation, refund, baggage, or flying returns queries, passengers can reach Air India customer care using the contact details listed below.
Email addresses
- [email protected]
Queries
- [email protected]
Online booking related queries
- [email protected]
For mobile bookings
- [email protected]
For forwarding scanned copies of travel documents for re-issuance tickets
Important links
Ticket Cancellation and Change
Once you make your reservation online you can make use of the "My Booking" section to cancel your reservation
You may contact the call centre or nearest Air India booking office
Email: [email protected]
Tickets will be refunded by the ticket issuing office only
Charges are included in the charges displayed to you in the rebooking/cancellation
India and SAARC Countries
| Region | |
|---|---|
| Eastern Region | [email protected] [email protected] (For International queries) |
| Northern Region | [email protected] [email protected] (For International queries) |
| Southern Region | [email protected] [email protected] (For International queries) |
| Western Region | [email protected] [email protected] (For International queries) |
| Headquarters | [email protected] |
Air India contact numbers for callers outside India
| Country | Contact Number |
|---|---|
| USA & Canada | +1-888-634-1407 |
| UK | +44-800-048-9254 |
| Australia | +613-701-98-270 |
| France | +331-874-06644 |
| Germany | +49-692-551-1337 |
| Singapore | +65-800-101-4016 |
Email Addresses for FFP members
| Services | |
|---|---|
| General Queries | [email protected] |
| Missing Miles / Retro Credit on AI | [email protected] |
| Missing Miles / Retro credit on Star Partners | [email protected] |
| Silver Edge Members | [email protected] |
| Golden Edge Members | [email protected] |
| The Maharajah Club Members | [email protected] |
Ground Handling Contacts
Handling Contracts & Agreements Ground Handling HQ, Air India Chhatrapati Shivaji International Airport-II, Mumbai - 400 099. Phone : 022-28318404 / 022-28318469 / 022-26829548 Fax : 022-26829629
Contact for any Operational Query
| Location | Designation | Address |
|---|---|---|
| Mumbai Airport | General Manager (O) -Ground Handling - WR | NTB Complex, CSIA-I, Phone : 022-26156090, 022-2616814 Email Id : [email protected] |
| Mumbai Airport | General Manager - Ground Handling (Terminal) | CSIA-II, Sahar, Mumbai Phone : 022-28318063, 022-28318041 Email Id : [email protected] |
| Chennai Airport | General Manager - Ground Handling - SR | Air India Unity Complex, Chennai - 43, Phone : 044-22561557 Fax : 044-22560874 Email Id : [email protected] |
| Kolkata Airport | General Manager (O) - Ground Handling - ER | NSCBI Airport, Kolkata (W.B) Phone : 033-25119197 Email Id : [email protected] |
| Kochi Airport | Station Manager - COK | Airlines House, Cochin International Airport Nedumbassery -683111 Phone : 0484-2381465 Email : [email protected] |
| Ahmedabad Airport | Station Manager - Ahmedabad | SVP International Airport, Ahmedabad 382475 Phone : 079-25505198 Email Id : [email protected] |
| Goa Airport | Station Manager - Goa | Ground Handling SBU Dabolim Airport, Goa 403 802 Phone : 0832-2431101 Email Id : [email protected] |
Lost /Found Baggage
Contact
1860 233 1407 (Baggage Enquiry)
Australia
Toll Free No. - 1800-452-308
Email-:[email protected]
For callers from all foreign locations (International Chargeable Calls)
For callers from any location other than India. Phone No: 0124-2641407 / 020-26231407
Phone No: 0124-2641407 / 020-26231407
Airport /Booking Contact Details
| Location | Contact No. | Address / Services | |
|---|---|---|---|
| Agartala | 0381-2342226 0381-2341902 | [email protected] [email protected] | Maharaja Bir Bikram Airport, Agartala -799009 Tripura, India. |
| Agra | 0562-2400487 0562-2400497 | [email protected] [email protected] | Airport Air India Limited, Civil Air Terminal, Kheria Airport, Agra-282001. |
| Ahmedabad | 079-25505198 079-25505199 Fax: 079-25505236 | [email protected] [email protected] | Air India Limited, Airlines House, Lal Darwaja, Ahmedabad - 380001. Office Hours: 10am-5:15pm Mon-Sat (Except Sun & Public Holidays). |
| Ahmedabad | Enquiry: 079-22869233 079-22869244 079-22869540 Baggage Services: 079-22865211 079-22869267 | [email protected] [email protected] | Airport, Sardar Vallabhbhai Patel, International Airport-T2, Sardar Nagar, Ahmedabad - 380003. |
| Ahmedabad Cargo Manager Sales & Operations | 079-29700432 079-29700465 | [email protected] | --- |
| Ahmedabad International Cargo | 079-29700432 079-29700465 8141972925 | [email protected] | Air Cargo Complex, Old Airport, Via Meghaninagar, Ahmedabad-380016. Business Hours: Mon-Sat,10-7Hrs Operations 24x7 Except Sundays. |
| Ahmedabad Domestic Cargo | 079-22858286 7567100580 | [email protected] | 1st Floor ADANI CUDCT Terminal-3, SVPI Airport, Ahmedabad - 380004 Business Hours: 9hrs-10hrs (1am-2:30pm-Closed) |
| Aizawl | Airport 0389-2573355 | [email protected] | Lengpui, Airport, Aizawl. Mizoram, 796421. |
| Amritsar | 0183-2214062 | [email protected] [email protected] | Station Manager, Sri Guru Ram Dass Ji International Airport, Amritsar. Working Hours: 9:30hrs-5hrs(Mon-Sat). |
| Amritsar | 0183-2214062 | [email protected] | Airport Manager, Sri Guru Ram Dass Ji International Airport, Amritsar. Working Hours: 9:30hrs-5hrs (Mon-Sat) |
| Amritsar | 0183-2214084 | [email protected] | Ticketing And Facilitation Counter |
| Amritsar | 0183-2214093 | [email protected] | Mishandled Baggage Unit |
| Amritsar | 0183-2214010 0183-2214029 | [email protected] | Flight handling back up office |
| Anand | 02692-241884 02692-241885 Fax: 02692-241885 | -- | Nagarpalika Bhavan,M.G. Road, Anand 388001. |
| Aurangabad | 0240-2485012 9823118549 | [email protected] | Station Manager |
| 0240-2952221 (12-7:35pm) | -- | Reservation/ Enquiry | |
| 0240-2951221 | -- | Back Office | |
| 9527607337 | -- | Airport Manager | |
| 0240-2951121 (2-4:30pm) (6am-7pm) | [email protected] | Airport office: AirIndia Ltd Chikalthana Airport Chikalthana Aurangabad - 431007. | |
| Cargo Booking | |||
| Bagdogra | 0353-2511509 Airport : 0353-2698022 Fax: 0353-2511509 | [email protected] | Dr. B. R. Ambedkar, Market Complex, 2nd Floor, Hill Cart Road, P O Prodhan Nagar, Dist. Darjeeling, Silliguri - 734003. |
| Bengaluru | Booking Off.DOM 080-22978424 | [email protected] | K Block, Unity Buildings, J C Road, Bengaluru 560002. |
| Bengaluru (Airport) | Airport Manager: 9480825160 | [email protected] [email protected] | Apha III, 2nd. Floor, Bengaluru International Airport, Devanahalli, Bengaluru 560300. |
| Bengaluru (Airport) | Duty Manager : 080-66785161 Mini Booking Office : 080-66785168 | -- | Terminal Building, Bangalore International Airport Limited, Devanahalli, Bengalaru 560300. |
| Bengaluru (Cargo) | 080-22978407 080-22978456 Fax: 080-22273300 | [email protected] | Cargo Sales Manager, Air India Limited, Air India Service Complex, HAL Airport, Bengaluru 560017. |
| Bengaluru | 9480825154 9449873950 | [email protected] | Manager Cargo Operations, Air India Limited, BIAL, Devanahali, Bengaluru. |
| Bengaluru | 080-66783426 | [email protected] [email protected] | Handling Agent: Mr.K.Kumar, Sr. Cargo Mgr. International - Exports, Mr.S.Narayan, Sr. Cargo Mgr. |
| Bengaluru | International - Imports & Domectic Opns. Ai-Sats, Kial Airport, Devanahalli, Bengaluru 560300. | ||
| Bengaluru | 080-66783417 9538100072 080-66783429 | 24X7 Contact Numbers Domestic DM, International Exports DM Internaional Imports DM. | |
| Bhavnagar | 0278-2207520 0278-2207521 | -- | Airport Authority of India, Civil Aerodrome, New Airport Road, Ruva Road, Bhavnagar, Gujurat - 364001. |
| Bhopal | 0755 -2778434 0755-2770480 Fax: 0755-2778434 | [email protected] [email protected] | TT Nagar, Bhadbhada Road, Bhopal 462001. |
| Bhopal (Airport) | Airport Manager 0755-2646789 0755-2646123 | [email protected] | |
| Bhopal (Cargo) | 0755-2770636 | -- | |
| Bhubaneswar | 0674-2530380 | [email protected] [email protected] | VII-C/8 Rajpath, Unit-I, Bhubaneswar-751009. |
| Bhubaneswar (Airport) | 0674-2596216 | [email protected] [email protected] | Biju Patnaik Airport, Bhubaneswar-751020. |
| Bhuj | Station Manager Mobile No: 9824211719 02832-244050 02832-244051 Fax: 02832-244051 | [email protected] | Airport Booking Office, Civil Enclave Airport, Bhuj-Kutch 370001. |
| Chandigarh | Reservations 0172-2624941/ 0172-2624943 0172-2624636 Airport: 0172-2242201 Telecheck-in: 0172-2242201 Telefax : 0172-2242201 | -- | SCO 162-164, Sector 34A, Chandigarh. Working Hours: Mon-Sat 10hrs to 17 hrs. Lunch Break 1pm-1:45pm. |
| Chandigarh (For domestic flights) | Booking office : 0172-2624941/ 0172-2624943 | -- | SCO 162-164, Sector 34A, Chandigarh 160022. |
| Chennai | Reservations : 044-22569877 Fax: 044-28555208 | [email protected] | Airlines House, Mennambakkam, Near Meenambakkam Metro Station, Chennai 600027. |
| Chennai (Domestic Airport) | Duty Mgr./Cust. Svc. Counter: 044 22562141 Baggage Cell: 044 22562423 Fax: 044-22562054 | [email protected] | New Domestic Terminal - T1, Tirusulam Chennai 600016. |
| Chennai (International Airport) | Duty Mgr.: 044 22566002 044 22566003 Baggage Cell: 044 22564301 Fax: 044-22560266 | [email protected] | New International Terminal - T4, Tirusulam, Chennai 600016. |
| Chennai (Cargo) | 044-22561328 044-22560058 044-22560059 Fax: 044-22560457 | [email protected] | Regional Cargo Manager SI, Air India Limited 2nd Floor, Meenambakkam, Old Airport Complex, Chennai 600027. |
| 044-22560871 044-22561319 Fax: 044-22561871 | [email protected] | Manager Cargo Operations, Air India Limited, Cargo Flight Handling, Meenambakkam, Old Airport Complex, Chennai 600027. | |
| Coimbatore | 0422-2303933 0422-2399833 | [email protected] | Air India Ltd. J.Buildings, No 41-A , Government Arts College Road, Coimbatore 641018. |
| Coimbatore (Airport) | 0422-2573396 0422-2574672 (Tele/Fax) | [email protected] | Air India Ltd., Peelamedu. |
| Delhi | 011 24622220 011-24624503 011-24643612 011-24631337 Fax: 011-24695210 | [email protected] | Safdarjung Airport, Aurobindo Marg, New Delhi-110003. |
| Delhi (Airport) | Customer Services: 011-49631097 Domestic Ticketing 011-49637526 Int. Ticketing : 011-49637532 011-49637533 Baggage Unit Domestic : 011 49637541 8800197890 Baggage Unit International: 011 49637540 08800197871 08800197872 08800197842 | -- | Terminal 3, Indira Gandhi, International Airport, New Delhi - 110037. |
| Delhi (Cargo) | 011-25654132 011-25654287 Fax: 011-25654296 | [email protected] | Regional Cargo Manager NI, Air India Limited, GSD Complex, IGI Airport Terminal II New Delhi 110037. |
| -- | [email protected] [email protected] | Manager Cargo Ops Intl, Delhi Cargo Service Centre Pvt Ltd, Cargo Terminal 2, Gate 6 IGI Airport, New Delhi 110037. | |
| Dibrugarh (Airport) | 0373-2382777 0373-2382525 | [email protected] | Dibrugarh Airport, Mohanbari, Dibrugarh-786012. Working Hours : 6am-2pm |
| Dimapur | Station Manager: 03862-242130 Airport Manager: 03862-242441 Resvns / Cargo: 03862-242177 Fax: 03862-242130 | [email protected] [email protected] | Air India Ltd. Dimapur Airport, 3 ½ Mile Dimapur 797115, Nagaland. |
| Durgapur | 9830471114 | [email protected] | KaziNazrul Islam Airport, Block.Andal, Durgapur, 713363 West, Bengal. |
| Gaya | Station Manager: 0631-2210113 | [email protected] [email protected] | Civil Aerodrome, Gaya 823004. |
| Goa | 0832-2428282 | [email protected] | Dempo House, Ground Floor, D B Marg, Panaji. Goa 403001. |
| Goa (Airport) | 0832-2541115 0832-2542444 0832-2542447 Fax: 0832-2541115 | [email protected] | 1st Floor, International Departure Hall, Dabolim Airport, Goa 403801. |
| Goa (Cargo) | 0832-254-2448 Fax: 0832-2541115 | [email protected] | Cargo Manager, Cargo Terminal, Dabolim Airport, Goa 403801. |
| Guwahati (For Domestic Flights) | Station Manager: 0361-2265492 Booking office: 0361-2264421/ 0361-2264425 | [email protected] | Dr. R P Road, Ganeshguri Dispur, Guwahati 781006. |
| Airport Manager: 0361-2840368 Airport Office: 0361-2840221 Fax: 0361-2840368 | [email protected] | Lokpriya Gopinath, Bordoloi International Airport, Guwahati 781015. | |
| Gwalior | Booking office : 0751-2376872 Airport : 0751-2479587 0751-2479537 (Available on flight operation days & during flight timings) Fax: 0751-4011311 | [email protected] [email protected] | Tansen Marg, Padav Gwalior 474002. |
| Hyderabad (Airport) | Baggage Enquiries: 040-66605127 040-66603056 040-66605173 040-66603019 (Mon-Sat 10:00-17:00Hrs) Fax: 040-66605163 | -- | AO-26 Level-G, PTB, Rajiv Gandhi International Airport, Shamshabad - 501218. |
| Hyderabad (Cargo) | 040-23220650 Fax: 040-23430336 | [email protected] | Cargo Sales Manager, Air India Limited, Haca Bhavan, Hyderabad 500004. |
| Hyderabad (Manager Cargo Operations) | 040-24004014 040-24004015 fax: 040-24004013 | [email protected] [email protected] | Air Cargo Terminal, Shamshabad, Hyderabad-501218. |
| Hyderabad (Handling Agent) | 040-66977112 | [email protected] | GMR Hyderabad, Air Cargo & Logistics Pvt Ltd. |
| Imphal | Booking office: 0385-2540999 Airport: 0385-2455074 | [email protected] | Mahatma Gandhi Avenue, Imphal 795001. |
| Indore | 0731-2431595 0731-2431596 Fax: 0731-2531176 | [email protected] | Abhay Khel Prashal, Dr.R.S.Bhandari Marg, Indore - 452003. |
| Indore (Airport) | 0731-2620758 0731-2621782 0731-2620758 (Tele Fax) 0731-2620491 | [email protected] | DABH Airport, Indore. |
| Jaipur | Domestic: 0141-2743500 International: 0141-2744840 Airport: 0141-2725197 0141-2725997 Fax: 0141-5101015 | [email protected] [email protected] | Nehru Place Complex, Tonk Road, Jaipur -302015. |
| Jammu | Booking office : 0191-2542735 Airport : 0191-2430449 Fax: 0191-2542735 | [email protected] [email protected] | Tourist Reception Centre, Vir Marg, Jammu 180001. |
| Jamnagar | 7043888896 Fax: 0288-2552911 | [email protected] | Jamnagar Airport, Airport road, Civil Enclave Goardhanpur, Jamnagar 361003, Gujarat. |
| Jodhpur | Booking office : 0291-2510758 Airport : 0291-2512617 Fax: 0291-2514537 | [email protected] | 2, West Patel Nagar, Circuit House Road, Ratanada, Jodhpur 342001. |
| Kandla (Operated by Alliance Air) | 9879000592 | [email protected] | Kandla Airport, Post Anjar, Kutch, Gujarat 370110. |
| Khajuraho | Booking office : 07686-274035 Airport : 07686-274036 Fax: 07686-272587 | [email protected] | Temple Hotel, Airport, Khajuraho 471606. |
| Kochi (Booking Office) | Station Manager 0484-2350930 Reservation Manager 0484 - 2350936 | [email protected] | Air India Ltd. Airlines House, Durbar Hall Road Cochin 682016. |
| Kochi (Airport) | Airport Manager 0484–2610070 | [email protected] | Air India Ltd. Cochin, International Airport, Nedumbassery, Cochin 683111. |
| Kochi (International Terminal) | Duty Manager 0484-2611666 Traffic 0484-2610040 SHU/MBO 0484-2610050 Lost Luggage 0484-2610071 Fax: 0484-2610090 | [email protected] [email protected] [email protected] [email protected] | -- |
| Kochi (Domestic Terminal) | Duty Manager 0484-2610101 MBO 0484-2610041 SHU/MHB 0484-2610071 | [email protected] [email protected] | -- |
| Kochi (Cargo) | Domestic 0484-2610051 International 0484-2610140 | [email protected] [email protected] | -- |
| Kolkata | 033-22110730 033-22110810 Fax: 033-22117875 | -- | Airlines House, 39, C.R. Avenue, Kolkata 700012. |
| Kolkata (Airport) | -- | [email protected] | Netaji Subhas Chandra Bose International Airport, Dum Dum Kolkata 700052. |
| Kolkata (Department) | 033-25118933 033-25118215 033-25118395 Fax: 033-25118215 | -- | Manager Kolkata Airport / Gm-Gh(O), Pa To Manager Kolkata Airport, Manager Comml. Administration Office Of Mka (C-Admin). |
| Kolkata (Department) | 033-25118634 033-25691137 033-25118656 | -- | Co-ordination Cell |
| Kolkata (Department) | 033-25118691 033-25118685 033-25118564 033-25691093 033-25119888 033-25691089 033-25119982 Fax: 033-25118846 | -- | Terminal Manager, International Checkin - Duty Officer (G Island): Domestic Checkin: Duty Officer (E Island): Special Handling Unit: Departure Working Room (429). |
| Kolkata (Department) | 033-25691134 033-25118636 Fax: 033-25118846 | -- | Departure Working Room (430): DDR Cell Non-Schedule Unit, Reservation Ticketing. |
| Kolkata (Department) | 033-25691130 033-25691131 033-25118254 | -- | Baggage Cell |
| Kolkata (Regional Cargo Manager Office) | 033-25119392 | [email protected] | Regional Cargo Manager Office Working Hours: Monday to Friday 9am-5:30pm (Closed on Saturday/ Sunday and Public Holidays). |
| Kolkata (Cargo Sales-ER) | [email protected] | Cargo Sales Manager | |
| 9433006062 | [email protected] | Domestic Query | |
| 033-25118828 | [email protected] | International Query | |
| 9433006062 | Cargo Admin/Lms Queries | ||
| Kolkata(Cargo Operations-Domestic Aiatsl) | 9433030991 | [email protected] [email protected] | Duty Manager 24X7 |
| Kolkata (Cargo-Operations (International) Aiatsl) | -- | International Working Room | |
| Kozhikode (Booking Office) | 0495-2760715 0495-2771974 | [email protected] | Eroth Centre, 5/2521, Bank Road, Calicut 673001 Kerala. |
| Kozhikode (Airport) | Enquiry : 0483-2710100 0483-2710189 Mishandled baggage: 0483-2715005 Cargo: 0483-2717710 | [email protected] [email protected] [email protected] | Karipur International Airport Calicut Airport PO Kondotty, Malappuram Dist 673647, Kerala. |
| Kozhikode (Handling Agent) | 0483-2714000 | [email protected] | Air India Airport Services Ltd |
| Leh | Booking office : 01982-252076 Airport : 01982-252255 Fax: 01982-2252155 | [email protected] | Fort Road, Leh, 194101 |
| Lucknow | Station Manager : 0522-4026292 0522-2620927 Counter : 0522-2624618 Booking office : 0522-2620927 Airport : 0522-2436132 Fax: 0522-2626623 | [email protected] | 9, Rani Laxmibai Marg, Near Gemini Hotel, Hazratganj, Lucknow. |
| Lucknow (Airport) | 0522-2436327 Commercial : 0522-2436132 Airport Manager : 0522-2436975 Engineer : 0522-2436291 Fax: 0522-2435401 | -- | Amousi International, Airport, C.C.S. Airport, Lucknow - 226009. |
| Madurai | Ticketing & Resvn: 0452 2690122 Flight Info./ Enquiry: 0452-2690333 0452-2690133 Working Hours: Reservations: 09:30 - 17:30 hrs Fax: 0452-2690133 | [email protected] | Madurai Airport. Perungudi, Madurai-625022. |
| Mangalore | For Reservations 0824 2220450 For General Enquiry 0824 2220451, 0824-2254253 0824-2254254 | [email protected] | Air India, Mangaluru International Airport, Kenjar, Mangaluru 574142. Karnataka Station Manager. |
| Mumbai | 022-22796666 Fax: 022-22021096 | -- | Air India Building, 1st Floor, Nariman Point, Mumbai 400021. |
| Mumbai (Airport-T2) | Duty Manager: International: 022-66858082 022-66858083 Terminal Manager Domestic: 022-66858273 | [email protected] [email protected] | Chatrapati Shivaji, International Airport, NIPTC Sahar, Mumbai 400099. |
| Mumbai (Cargo) | 022-28318223 Fax: 022-26829599 | -- | Cargo Sales Manager-WI, Air India Ltd. 1st Floor, Triangular Plot, Opp. Sahar Police Station, Sahar, Andheri (E), Mumbai 400099. |
| Mumbai (Cargo) | 022-28318223 022-28318214 022-28318213 022-28318226 022-28318219 022-28318227 | [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] | Cargo Sales & Mktg International -WR. |
| Mumbai (Cargo) | 022-28318192 022-28318193 022-28318194 022-28318195 022-28318198 022-28318199 | [email protected] | Cargo Operations: International Import Cell |
| Mumbai (Cargo) | 022-28318168 | [email protected] | International Tracer Unit |
| Mumbai (Cargo) | 022-28318210 022-28318231 | [email protected] [email protected] | Cargo Sales & Mktg. Domestic -WR |
| Mumbai (Cargo) | 022-26168080 022-26168082 | [email protected] | Cargo Operations-Domestic, Cargo Warehouse, NTB, Vile Parle, Mumbai 400099. |
| Mumbai (Cargo) | 022-26168295 022-26168293 -APD 022-26168292 -DM | [email protected] [email protected] | Customer Services Domestic Cargo-Ops. |
| Nagpur | 0712-2525841 0712-2523069 | [email protected] | Airlines House, Civil Lines, RB Tagore Marg Nagpur 440001. |
| Nagpur (Airport) | 0712-2285848 0712-2283433 0712-2282391 | [email protected] | Dr. Babasaheb Ambedkar, International Airport Nagpur. |
| Nagpur (Cargo) | 0712-2282392 | -- | -- |
| Nanded | 02462-222799 | [email protected] | Air India Ltd. Shri Guru Gobind Singh Ji Nanded Airport, Sanghvi 431605. |
| Patna | Station Mgr.: 0612-2227310 Bkg. Off.: 0612-2222554 Airport: 0612-2228939 0612-2223453 Fax: 0612-227310 | [email protected] [email protected] [email protected] | Air India Ltd., 1St Floor, Motor Transport Building, Jai Prakash Narayan International Airport, Patna 800014. |
| Port Blair | Station Manager: 03192-230949 Reservations: 03192-233108 Cargo Booking & Delivery: 03192-231482 Fax: 03192-231483 | [email protected] [email protected] | 6, Kamraj Road, Port Blair 744101. |
| Port Blair (Airport) | 03192-234744 | [email protected] [email protected] | Veer Savarkar Intl. Airport, Port Blair. |
| Pune | 020-26137002 020-26149050 020-26149051 | [email protected] [email protected] | Jewel Square - 03, Ground floor, Koregaon Park Road, Near to Taj Blue Diamond Hotel, Pune 411001. |
| Pune (Airport) | 020-26683210 020-26683211 Fax: 020-26612598 | [email protected] [email protected] | Civil Enclave, Lohegaon Airport, Pune 411032. |
| Pune (Baggage Services) | 020-26683210 020-26683211 | [email protected] [email protected] | -- |
| Pune (Cargo) | 020-26684877 | [email protected] | Cargo Complex, Civil Enclave, Lohegaon Airport, Pune 411032. |
| Raipur | Booking office: 0771-2972321 0771-2972322 Airport : 0771-2418201 | [email protected] | Cii/1 Aiswarya Chamber, G.E.Road, Telebhanda, Raipur. Office Hours: 9:30am-5pm, Mon-Sat. |
| Rajkot | Booking office: 0281-2234122 0281-2227916 | [email protected] | Angel Chambers, Opp.G.E.B Office, Dhebar Road, Rajkot 360001. |
| Rajkot (Airport) | 0281-2453313 0281-2453307 | [email protected] | Rajkot Civil Airport, Rajkot. (During flight Ops. time). |
| Ranchi | Station Manager: 0651-2251172 Airport Manager: 0651-2251112 Fax: 0651-2251172 | [email protected] [email protected] | Birsa Munda Airport, Ranchi 834002, Jharkhand, India. |
| Silchar | 03841-282302 9435073646 | [email protected] [email protected] | Station Manager Air India Ltd., Silchar Airport, Kumbhirgram, PIN- 788109, Silchar Working Hours : 5:30am-1:30pm, 10am-6pm(General Shift). |
| 03841-282302 9435073646 | [email protected] | Airport Manager, Air India Ltd., Silchar Airport, Kumbhirgram-788109, Silchar Working Hours : 5:30am-1:30pm | |
| Srinagar (Air India City Booking Office) | 0194-2450231 0194-2450225 Fax: 0194-2500328 | -- | C/O Air cargo Building, Opp. De-Linz Cafe, Residency Road, Srinagar- 190001. |
| Srinagar (Airport) | 0194-2303334 Baggage Cell: 0194-2303914 Cargo Section: 0194-2303894 Fax: 0194-2303325 | [email protected] | Srinagar Airport, Srinagar International Airport, Humhama, Srinagar. |
| Stockholm | +45-323-14-912 +45-715-52-738 | [email protected] | Shashi Chetia Manager Scandinavia. |
| -- | [email protected] [email protected] [email protected] | Customer support, complaint and queries Reservations, Sales and Marketing. | |
| Surat | 0261-2720223 0261-2727002 | [email protected] | Air India, Commercial Department, Ground Floor, Passenger Terminal Building, Dummas Road,Surat Airport. |
| Thiruvananthapuram | Reservations: Air India Air India Express Station Manager 0471-2310310 0471-2314781 0471 2319595 0471-2315225 Fax: 0471-2314289 | [email protected] | Air India Building, Museum Road, Vellayambalam Trivandrum 695033. Working Hours: 9:30am-5:30pm. |
| Thiruvananthapuram (Airport International) | Enquiry & Ticketing Baggage Services Duty Manager 0471-2501426 0471-2501542 0471-2500008 0471-2501360 0471-2500585 Fax: 0471-2500622 | [email protected] | New International Terminal Building, Chackai, Trivandrum-24. |
| Thiruvananthapuram (Domestic) | Enquiry & Bagg. Svcs Duty Manager 0471-2501537 0471-2500439 Fax: 0471-2505051 | [email protected] | Domestic Terminal, Shanghumugham, Trivandrum-08. Working Hours: 4am-5:30pm |
| Thiruvananthapuram (Cargo) | 0471-2501844 0471-2502022 | [email protected] | Cargo Manager Sales & Operations Air India Cargo Complex Domestic Terminal Shanghumugham,Trivandrum. |
| Tirupati | 0877-2283981 0877-2283981 (Tele Fax) | [email protected] | TTD's Srinivasam Pilgrim Amenities Complex, Tirumala By-Pass Road, Tirupati 517501 |
| Tirupati (Airport) | 0877-2283992 Fax: 0877-2283981 | [email protected] | Duty Mgr. Renigunta. |
| Trichy | Station Manager: 0431-2480288 | [email protected] | -- |
| Trichy (Airport) | 0431-2341722 0431-2341755 0431-2341063 Fax: 0431-2341063 (Tele fax) | [email protected] | Sempattu Trichy Airport-620007 |
| Udaipur | Booking office : 0294-2410999 Airport : 0294-2655453 | [email protected] | 222/16 Mumal Towers, Saheli Marg, Udaipur. |
| Vadodara | 0265-2354797 0265-2354889 Fax: 0265-2357183 | [email protected] | 101-102, Taksh Paradigm, 5, Charotar Park Society, Old Padra Road, Vadodara 390020. |
| Vadodara (Airport) | 0265-2466635 0265-2466647 Fax: 0265-2357183 | [email protected] | Harni Airport, Vadodara 390022. |
| Varanasi | Booking office : 0542-2502527 Airport : 0542-2622090 | [email protected] | Airlines Bhavan 52 Yadunath Marg, Cantt Varanasi-221002 |
| Vijayawada | 0866-2475330 0866-2846533 | [email protected] | First Floor, New Terminal Building, Vijayawada Airport, Gannavaram Mandal, Krishna District, Andhra Pradesh 521102 |
| Visakhapatnam | Booking Office 0891-2746501 Airport : 0891-2572020 | [email protected] | LIC Building Complex, JeevanPrakash Marg, Visakhapatnam 530004 |
Air India Chief Vigilance Officer
| Name | Designation | Office Tele. | Address | |
|---|---|---|---|---|
| Suresh Dutt Tripathi | Chief Human Resources Officer | 011-23421263 | [email protected] [email protected] | Airlines House, Air India Limited 113, Gurudwara Rakabganj Road New Delhi-110001 |
| Syed Sallahuddin | Assistant General Manager | 011-24667615 | [email protected] | Vigilance Department, Corporate Headquarters, Air India Limited, Reservations Building, Safdarjung Airport, New Delhi-110003 |
| Sanjay Kohli | Regional Vigilance Head (Northern Region) | 011-25654079 | [email protected] | Vigilance Department GSD Complex IGI Airport, Terminal-2 New Delhi-110037. |
| Bosco Anthony | Regional Vigilance Head (Western Region) | 022-26265687 | [email protected] | Vigilance Department, Air India Limited, R.No. 110, THQ Building, 1st floor, Old Airport, Kalina, Santacruz(East) Mumbai-400029 |
| Prajit Kumar Palit | Regional Vigilance Head (Eastern Region) | 033-22110818 | [email protected] | Vigilance Department Airlines House, 2nd Floor,39 CR Avenue Kolkata 700012. |
| Thiyagarajan. T | Regional Vigilance Head (Southern Region) | 044-22561938 | [email protected] | Vigilance Department Air India Limited Airlines House, Meenambakkam, Chennai 600027 |
Other Officers Contact Detail
| Designation | Name | |
|---|---|---|
| Nodal Officer (Sr. AGM (Traffic Servics -Comml), Air India ) | Mrs. Renu Golan | [email protected] [email protected] |
| Appellate Authority Dy. General Manager (Commercial-Traffic Services), Air India | Mr. Rishikant Singh | [email protected] |
International Contact Centers
| Name | Phone No. | Address | |
|---|---|---|---|
| Air India - Bangkok (for Thailand Residents) | +66-221-65-686 +66-221-65-691 +66-221-65-692 +66-221-65-693 +66-221-65-694 +66-221-65-695 | [email protected], [email protected] [email protected], [email protected] | Suite No. 128 / 108, 9th floor, Payathai Plaza Bldg. , Payathaid, Tungpayathai Rd, Rajthevee, Bangkok 10400. Fax :00-66-22165687 Working Hours : Reservations Office Time:0830 hrs - 1730 hrs (Mon-Fri) 0900 hrs - 1300 hrs (Sat) |
| Air India - Colombo (for Sri Lanka Residents) | +94-11-5300360 to +94-11-5300365 Emergency contact : + 94 777896764 | [email protected] | Air India NB 04, Bristol Complex Bristol Street Colombo 1 ,Sri Lanka Fax : + 94 11-2445534 Working Hours : Mon to Fri 08:30 hours to 17:00 hours Sat 09:00 to 13:00 hours |
| Air India - Dhaka (for Bangladesh Residents) | City booking office Tel: +880 29348635 +880 29348691 +880 29348502 Airport Office Tel: +880 28901336 | [email protected], [email protected] | Hotel Intercontinental Dhaka, 1, Minto Road, Dhaka-1000 Bangladesh. Working Hours : 10.00am to 18.00pm (Sunday to Thursday) |
| Air India - Dubai | +971-42371838 | [email protected] | Air India - Dubai Office No. 402, Technic Building, POST BOX NO. 40906, Deira - Dubai. United Arab Emirates. |
| Air India (for Hong Kong Residents) | +852-2522-4772 (Sales) / +852-2522-1176 (Reservations) | [email protected] | Unit 503, 5/F, Tower 1 South Seas Centre, 75 Mody Road Tsim Sha Tsui East. Kowloon. Fax :+852-2522 2261 Working Hours : Sales :Mon to Fri : 09:00 to 17:30 hrs Lunch Break: 13:00 to 14:00 hrs Reservations : Mon to Fri : 09:00 to 17:00 hrs Sat: (09:00 to 13:00 hrs) |
| Air India - Kathmandu (for Nepal Residents) | +9771-442-9468 +9771-441-0906 +9771-441-4596 | [email protected] | Air India Limited Hattisar, Kamal Pokhari P.O. Box 300, Kathmandu 1 Air India Limited Hattisar, Kamal Pokhari P.O. Box 300, Kathmandu 1 Fax :00-9771-4419649, 00-9771-4474955 |
| Air India - London (for UK Residents) | +44-20-823-18-760 +44-20-823-18-762 | [email protected] [email protected] | Ticket Office, GW1, 11th Floor, Great West House, Great West Road, Brentford, TW8 9DF. Fax :00-44-20 8568 5129 Working Hours : Monday-Friday 09:30-13:00 and 14:00-17:00hrs. |
| Air India,MSC - New York | +1-800-205-2800 +1-800-223-7776 | [email protected] [email protected] | 570 Lexington Ave., 14th flr. FFP section, New York, 10022. Fax :+1 212-4071415, +1 212407-1303 Working Hours : Mon to Fri : 09:00 to 17:00 hrs Lunch break: 13:00 to 14:00 hrs |
| Air India - Shanghai (for China Residents) | +86 21-529-85-698 (Extn.102/112/106) | [email protected] | 1002, OOCL Plaza , 841,Yanan (M) road , Shanghai 200040 , China Fax :+86 21-52986798 Working Hours : Mon to Fri : 09:00 hrs to 17:30 hrs Sat : 09:00 hrs to 13:00 hrs Closed on : Sundays & Public Holidays |
| Air India - Singapore | +65-622-14-909 | [email protected] | Air India Ltd. 3, Coleman Street, #03-07/08 Peninsula Shopping Center Singapore 179804 Fax :+65 63388827 Working Hours : Mon to Fri : 09:00 hrs to 17:30 hrs Sat : 09:00 hrs to 13:00 hrs Closed on : Sundays & Public Holidays |
| Tokyo City Office | +81-33-3508-0261 +81-36-6121-6807 | [email protected] | The Imperial Hotel Tower 11th Floor, C-6, 1-1-1 Uchisaiwai-cho, Chiyoda-Ku Tokyo 100 0011 Fax :03 35080265 or 06 61216819 Working Hours : Mon-Fri: 09:00 to 12:00 hrs and 13:00 to 17:30 hrs (Closed on Sat, Sun and National Holidays) |
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Frequently asked questions
What is Air India customer care number?
Air India customer care number is 18602331407 for all inquiries. You can also reach Air India support at 0124-2641407 or 020-26231407 for queries from any location.What is Air India email id for complaints?
You can email Air India at [email protected] for general queries or [email protected] for online booking and cancellation related issues. For travel document re-issuance, write to [email protected].How to contact Air India customer care?
You can contact Air India customer care by calling 18602331407, emailing [email protected], or reaching out via WhatsApp at 9154195505. Air India is also active on Facebook, Twitter, Instagram, and YouTube for support.Does Air India have WhatsApp support?
Yes, Air India offers WhatsApp support on the number 9154195505. You can message this number for assistance with bookings and general queries.How to file a complaint with Air India?
You can file a complaint with Air India by emailing [email protected], calling 18602331407, or filling out the feedback form at airindia.in/feedback-form.htm. For escalations, you may contact the Nodal Officer at [email protected].What is Air India's number for international callers?
Air India offers dedicated toll free numbers for international callers including +1-888-634-1407 for USA & Canada, +44-800-048-9254 for UK, and +65-800-101-4016 for Singapore. Callers from other locations can dial 0124-2641407 or 020-26231407.How to track lost baggage with Air India?
For lost or found baggage queries with Air India, call the baggage helpline at 18602331407. You can also contact the Mumbai ground handling team at 022-28318404 or visit airindia.in/baggage.htm for detailed baggage information.
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