Air India Express customer care number is 04440013001. Get Air India Express toll free number, helpline, email id, complaint number & support info.
All India numbers
- 0 444 001 3001
For Customer Support
- 0 442 430 1930
Alternate For Customer Support
About
Air India Express is an Indian low-cost airline subsidiary of Air India, headquartered in Kochi, Kerala and owned by the Tata Group. It operates short-haul international and domestic flights connecting India with the Gulf region and Southeast Asia. For booking, cancellation, refund, web check-in, or baggage queries, passengers can reach Air India Express customer care using the contact details listed below.
Email addresses
- [email protected]
Customer Support
- [email protected]
For offers related query
Important links
International Contact Support
+91-44-40013001
+91-44-24301930
Online Offices
| Station | -- | Contact No. | Address | |
|---|---|---|---|---|
| UAE Tele Sales | -- | +971-65970303 | [email protected] | Reservation Office, G Floor, Arabian Travel Agency Building, Umm Al Tarffa, Al Arouba Street, Sharjah, Opposite KFC Rolla Working Hours: Regular Telesales-Mon-Sat : 9am-1pm & 2pm-6pm, Sunday & Public Holidays: Closed Ramadan Telesales-Mon-Sat : 9am-3pm |
| Abu Dhabi | Airport | +971-25757033 | [email protected] | Air India Express Room No: 2218, Terminal 1-Airline Office, Abu Dhabi International Airport |
| City Office | +971-26313789 | [email protected] | Level 1, Showroom-M3, Bin Fardan Tower, Ajmal Perfume/ Rivoli Building, Sheikh Zayed 1stStreet, Near Baskin Robbins, Khalidiyah, Abu Dhabi. Working Hours: Regular-Mon-Sat-9am-6pm & Sunday-9am-12pm(only counter sales) Ramadan Sat-Thu-9am-3pm & 9pm-11pm, Friday-9am-12:00pm | |
| Al-Ain | Airport | +971-37855001 | [email protected] | Air India Express Mezzanine International Airport P.O. Box-1554, Al-Ain, UAE |
| City Office | +971-37664789 | [email protected] | Ground floor, Al Niyadi building, Salahudeen Al Ayyuvi Street no. 116, Near Sheikha Salama Masjid, Toen Centre, Al-Ain . P.O. Box 23236 Working Hours: Regular-Mon-Sat-9am-6pm & Sunday: Holiday Ramadan- Sat-Thu-9am-1pm & 9pm-11pm, Friday: Holiday | |
| Bahrain | Airport | +973-17321285 | [email protected], [email protected] | Unit 3118, Level 7.8, Bahrain International Airport, Kingdom of Bahrain |
| City Office | +973-17220787, +973-17220788, +973-17220789, +973-17220796 | [email protected] | Air India, P.O.Box 45, C/0. M/s. Yusuf Bin Ahmed Kanoo, Kanoo Commercial Bldg, Phase 1 Ground floor, Manama, Bahrain (AI/ IX GSA) Working Hours: RegularSat-Thu-8:30am-6:30pm Friday & Public Holidays-Closed RamadanSat-Thu-8:30am-5pm | |
| Dammam | Airport | +966-13-8837919 Fax:+966-13-8837909 | [email protected], [email protected] | King Fahd International Airport, King Fahd Road, Dammam Saudi Arabia |
| City Office | +966-13-8823480 Fax: +966-13-8823822 | [email protected], [email protected] | Airline Centre, Next to SABB HQ, King Abdul Aziz Road, P.O. Box 298-Al-Khobar 31952,Kingdom of Saudi Arabia Working Hours : Regular-Sat-Thu:8am-1pm & 4pm-7pm , Friday: Holiday Ramadan-Sat-Thu: 9am-1:30pm & 9pm- 11:30pm, Friday: Holiday | |
| Doha | Airport | +974-44710201 | [email protected], [email protected] | A3-05A-10 Level 3, Passenger Terminal Complex, Hamad International Airport, Doha, Qatar. |
| City Office | +974-40387371, +974-40387373 | [email protected], [email protected] | Air India Express Office, Building No.17, Al-Rawabi Street, Al-Muntazah Area, Doha, Qatar Working Hours : Regular-Sat-Thu:8am-8pm Ramadan-Sat-Thu:-9am-2:30pm & 20:30-11pm | |
| Dubai | Airport | +971-45048641 | [email protected] | PO Box 1701, Room 53, Dubai International Airport, Dubai-United Arab Emirates |
| City Office | +971-42079444, +971-42216789 | [email protected] | AI Express, Darussalam Building, Arabian Travel Agency Building, Salaudeen Street, PO Box 40906, Dubai-United Arab Emirates Working Hours. Regular-Mon-Sat: 9am-6pm, Sunday: 9am-11:30 & 4pm-6pm Ramadan-Mon-Sat: 9am-4pm & 8:30pm-10:30pm | |
| Kuala Lumpur | Airport | +60-12616 6798 | [email protected], [email protected] | Oscar Holidays Sdn Bhd, Kuala Lumpur International Airport (KLIA 1), Lot N4(A) Main Terminal Building, Level 4 Kuala Lumpur International Airport 64000 Sepang Selangor |
| City Office | +03-26944803, +03-26944804, +03-26944805 | Oscar Holidays Sdn Bhd, Unit 01.02, Level 1, Menara Multi-Purpose, Capital Square, No. 8,Jalan Munshi Abdullah, 50100, Kuala Lumpur | ||
| Kuwait | Airport | +965-24726444 | [email protected] | Air India Limited, Room No FFM82, Terminal 1, New Terminal Building, Kuwait Airport, Kuwait |
| City Office | +965 22456700 | [email protected] | House of Travel,Al Hilaliah Building,Al Sour Street,P.O Box 594, Safat-13006 Working Hours : Regular-Sat-Thu: 8am-12:30pm & 4pm-7:30pm, Friday: Holiday Ramadan-Sat-Thu: 9am-1pm & 8:30pm- 10:30pm, Friday- Holiday | |
| Muscat | Airport | +968-24521360 | [email protected] | Office No.11, Arrival Side, Muscat International Airport, Seeb Area, Muscat. Sultanate of Oman |
| City Office | +968-24762111, +968-24762100, Fax: +968-24762122 | [email protected] [email protected] | P.O. Box 962, PC 100,Opp. Central Bank, Muscat, Sultanate of Oman Working Hours: Regular/Ramadan-Sat-Thu:8:30am-5:30pm, Friday: Holiday | |
| Ras-Al-Khaimah | Airport | +971-509438674 | [email protected] | Air India Express Room No: 119, Ras Al Khaimah International Airport, P.O. Box 501, RAK UAE |
| City Office | +971-7-2221789, +971-7-2220789 | [email protected] | Ground Floor, Sheikh Sultan Building, Oman Road, Al Nakheel, Ras Al Khaima Working Hours: Regular-Mon-Sat :9am-1:30pm & 4:30pm- 8pm, Sunday: Holiday Ramadan-Mon-Sat: 9am-1pm & 8:30pm- 10:30pm, Sunday & Public Holidays:Closed | |
| Riyadh | Airport | +966-11-2203895, +966-11-2202081 | [email protected], [email protected] | Room No 32, Foreign Airlines office Area, King Khalid International Airport, Riyadh, Saudi Arabia |
| City Office | +966-11-4772228 Ext: 219 | [email protected], [email protected] | Air India C/o YBA Kanoo, Kanoo Tower, King Abdulaziz Plaza, Near Hotel Crowne Plaza Minhal, P.O Box 753. Riyad 11421 Working Hours: Regular-Sat Thu: 8:30am-5pm, Friday : Holiday Ramadan- Sat-Thu:9am-3pm, Friday-: Holiday | |
| Salalah | City Office | +968-24762111, +968-24762100, Fax: +968-24762122 | [email protected], [email protected] | P.O. Box 962, PC 100,Opp. Central Bank, Muscat, Sultanate of Oman Working Hours : Regular/Ramadan-Sat-Thu:8:30am-5:30pm , Friday: Holiday |
| Sharjah | Airport | +971-6-5084715 | [email protected], [email protected] | Sharjah International Airport, Sharjah-UAE |
| City Office | +971-6-5970303 | [email protected] | Reservation Office, G Floor, Arabian Travel Agency Building, Umm Al Tarffa, Al Arouba Street, Sharjah, Opposite KFC Rolla Working Hours: Regular-Countersales-Mon-Sat-9am-8pm ,Sunday& Other holidays: 9am-11:30am & 4pm-6:30pm Ramadan-Mon-Sat: 9am-4pm & 8:30pm- 10:30pm | |
| Singapore | Airport | +65-65422152 | [email protected], [email protected] | Boulevard #B16-006-02, 60, Terminal 2, Changi Airport, Singapore |
| City Office | Reservation: +65-62214909 Sales: +65-63257203 +65-63378868 | [email protected], [email protected] | 3, Coleman Street, #03-07/08, Peninsula Shopping Centre, Singapore 179804 | |
| Amritsar | Airport | 0183-2214062 | [email protected] | Sri Guru Ram Dass Jee International Airport, Ajnala Rd, Rajasansi, Amritsar, Punjab-143101 |
| City Office | 0183-2500080 | [email protected] | PalPlazaBuilding, 1st Floor, Sco32, Shoping Centre, RanjitAvenue,B-Block, Amritsar | |
| Bengaluru | Airport | 9480825160 | [email protected], [email protected] | Air India Ltd, II Floor Alpha 3, Kempegowda International Airport (KIAL), Devanahalli, Bengaluru-560300 |
| City Office | 8022978424 | [email protected], [email protected] | Air India Ltd, K Block, Unity Buildings, JC Road, Bengaluru-560002 | |
| Chandigarh | Airport | 0172-2242202 | [email protected] | Chandigarh International Airport, New Civil Air Terminal, Mohali District, Sahibzada Ajit Singh Nagar, Punjab-140306 |
| City Office | 0172-2624942 | [email protected] | SCO 162-164, Sector-34A,Chandigarh | |
| Chennai | Airport | 044-22566001 | [email protected] | Air India Ltd, Anna International Airport-T 4, Thirusulam, Chennai. |
| Coimbatore | Airport | 0422-2573396 | [email protected] | Coimbatore International Airport, Avinashi Road, Coimbatore, Tamil Nadu-641014 |
| City Office | 0422-2399833 | [email protected] | -- | |
| Delhi | Airport | -- | [email protected] | Indira Gandhi International Airport, New Delhi-110037 |
| City Office | -- | [email protected] | Air India Express Limited, Air India Reservation Building, Room No. B-02, Basement, Safdarjung, Airport, New Delhi- 110003 | |
| Hyderabad | Airport | 040-66605168 | [email protected] | AO-26, Level-G, PTB, Rajiv Gandhi International Airport, Shamshabad-501218 |
| Jaipur | Airport | 0141-2725997, 0141-2725197 | [email protected] | Air India Ltd, Jaipur International Airport, Terminal-2 |
| Kannur | Airport | 0490-2482600 | [email protected] | Air India Express, Kannur International Airport, Mattanooor , Kannur, Kerala Working Hours: Mon-Sun: 5am-10pm |
| Kochi | Airport | 0484-2610050 | [email protected] | Cochin International Airport, Airport Rd, Kochi, Kerala 683111 |
| City Office | -- | -- | Air India Express Building, Gandhi Square, D.H. Road, Kochi-682 016 | |
| Kozhikode | Airport | 0483-2710180 | [email protected] | AI Express, Karippur Airport, Malappuram-673001 |
| City Office | 0495-2760710 | [email protected] | Eroth Centre, 5/3165, Bank Road, Vellayil, Kozhikode-673001 | |
| Lucknow | Airport | 0522-2435401, 0522-2436132 | [email protected], [email protected] | Chaudhary Charan Singh International Airport, Amausi, Lucknow, Uttar Pradesh-226009 |
| City Office | 0522-4026292 | [email protected] | Air India office 9, Aameen Complex, Rani Laxmi Bai Marg, Near Gemmni Hotel, Hazratganj,Lucknow-226001 | |
| Madurai | Airport | 0452-2690133, 0452-2690333 | [email protected], [email protected], [email protected] | Air India Ltd, Madurai Airport, Madurai-625022 |
| Mangaluru | Airport | 0824-2220450, 0824-2220451, 0824-2254253, 0824-2254254 | [email protected], [email protected] | Mangaluru International Airport Ltd, Kenjar, Bajpe Post, Mangaluru. |
| Mumbai | Airport | 022-66858082, 022-66858083 | [email protected] | Chhatrapati Shivaji International Terminal, Mumbai, Maharashtra- 400099 |
| City Office | -- | -- | Air India Building, Ground floor, Nariman Point, Mumbai-400021 | |
| Pune | Airport | 020-26683210 | [email protected] | Civil Enclave, Lohegaon Airport, Pune-411032 |
| City Office | 020-26057002 | [email protected], [email protected] | Jewel Square, Unit No. 3, Ground Floor, Koregaon Park Road, Near Blue Diamond Hotel, Pune-411001 | |
| Surat | Airport | 0261-2296008 | [email protected], [email protected] | Air India Express, Passenger Terminal Building-Surat Airport, Surat-Dumas Road, Magdalla, Gujarat-395007 |
| Thiruvananthapuram | Airport | 0471-2500585 | [email protected] | New International Terminal Building, Chackai, Trivandrum-24 |
| City Office | 0471-2310310 | [email protected] | Air India Building, Museum Road, Vellayambalam, Trivandrum-695033 | |
| Tiruchirappalli (Trichy) | Airport | 0431-2341755, 0431-2341744 | [email protected] | Air India Ltd,Trichy International Airport, Trichy-620007 |
| City Office | 0431-2481200, 0431-2483800 | [email protected] | Air India Ltd., No.4A Amalorparava Complex, Dindigul Main Road, Opp. To National College, Trichy-620001 | |
| Varanasi | Airport | 0542-2622494, 0542-2622495 | [email protected] | Lal Bahadur Shastri International Airport, Varanasi District, Babatpur, Uttar Pradesh-221006 |
| City Office | 0542-2502527 | [email protected] | Airlines Bhavan, 72 , Yadunath Marg, Cantt., Varanasi-221002 | |
| Vijayawada | Airport | 0866-2846533 | [email protected] | Domestic Terminal, Vijayawada Airport, Gannavaram, Krishna District-521101 |
Query/Complaints
For any Query/Complaints please go through FAQ section and email at [email protected]
If not satisfied with the support provided by the call centre and customer support mail team, you can forward the complaint to the Nodal Officer at [email protected]
Still not satisfied; you have the option to take up the complaint with the Appellate Authority on his email : [email protected]
Cancellation/Refund
Refund will be processed based on the cancellation and refund rules attached to the fares.
In case of a non-refundable ticket, only the non-airlines taxes will be refunded.
Currency-fares and charges are payable in any currency accepted by the carrier.
If payment is made in currency other than the fare published currency, payment will be processed at the rate of exchange established in accordance with carriers/ Credit card company/Banking regulations and same will be applied to tickets purchased and refunds processed.
Registered Office
Air India Express 1st Floor, Old Operations Building, Air India Complex, Old Airport, Santa Cruz (East), Mumbai-400029, India.
Corporate Headquarters
Air India Express Building, Gandhi Square, D.H. Road, Kochi-682016, India.
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Frequently asked questions
What is Air India Express customer care number?
Air India Express customer care number is 04440013001. You can also call the alternate support number 04424301930 for booking, cancellation, and refund queries.What is Air India Express email id for complaints?
You can email Air India Express at [email protected] for customer support and complaints, or [email protected] for offers-related queries.What is Air India Express head office address?
Air India Express corporate headquarters is at Air India Express Building, Gandhi Square, D.H. Road, Kochi-682016, India. Its registered office is at 1st Floor, Old Operations Building, Air India Complex, Old Airport, Santa Cruz (East), Mumbai-400029, India.How to contact Air India Express customer care?
You can contact Air India Express by calling 04440013001 or 04424301930, emailing [email protected], visiting airindiaexpress.in, or reaching out via Facebook, Twitter, Instagram, YouTube, and LinkedIn.Does Air India Express have WhatsApp support?
No, Air India Express does not currently offer WhatsApp support. You can reach them by phone at 04440013001 or email at [email protected].How to file a complaint with Air India Express?
You can file a complaint with Air India Express by emailing [email protected] or calling 04440013001. If unresolved, escalate to the Nodal Officer at [email protected], and further to the Appellate Authority at [email protected].How to do web check-in for Air India Express?
You can complete your Air India Express web check-in online at https://icheck.sita.aero/iCheckWebIX/Home. For more details, visit the FAQ section at airindiaexpress.in/en/faqs/general.
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