Contact Air New Zealand customer care. Get Air New Zealand email id, helpline, complaint details, address & support info.
About
Air New Zealand is a New Zealand‑based airline that provides international and domestic passenger flights, headquartered in Auckland. It operates a global network serving millions of travelers across Asia, Europe, North America and the Pacific. For booking, baggage, or any other queries, customers can reach Air New Zealand customer care using the contact details below.
Important links
Global Contact Support
+64 27 309 5750 (WhatsApp)
India Office
Global Destinations 1st Lane Hindu Colony Dadar (e), Mumbai 400014 022-43004500/ Fax: 022-43004501
Reservations Support
| Location | Contact No. | Fax | Email Id |
|---|---|---|---|
| Asia | +1 800 8525 021 | Not Provided | [email protected] |
| Latin America | +1 64 9 357 3000 | +1 64 9 336 2649 | Not Provided |
Contact Numbers
+1-800-262-1234 (USA Passenger Reservations & Enquiries) (From Within USA) +1-866-767-2247 (Baggage Services) (From Within USA)
Head Quarters
185 Fanshawe Street, Auckland CBD, Auckland 1010 +1 800 737 000
Global Offices
| Country | Contact No. | Email Id | Fax | Address |
|---|---|---|---|---|
| Asia | ||||
| Indonesia | +62 (21) 295 333 20 | [email protected] | +62 (21) 521 2021 | Air New Zealand c/- Discover the World Marketing H R Rasuna Said Kav.20 Jakarta 12940 Indonesia. |
| Malaysia | +03 27155020 | Not Provided | Not Provided | Air New Zealand c/- Discover the World Marketing Office Suite 19-10-1, Level 10, UOA Centre, No 19 Jalan Pinang Kuala Lumpur, 50450. |
| Papua New Guinea | +675 327 3444 | Not Provided | Not Provided | Air Niugini House, Jackson Airport, Port Morsby. |
| Philippines | +632 884 8097 | [email protected] | +632 856-1315/+632 856-1382 | Aerotel Ltd Corp 10th Floor, Rufino Pacific Tower 6784 Ayala Avenue, Makati City 1226 Philippines. |
| Philippines(Cargo Sales and Information) | +632-853-9451 | [email protected] | +632-854-5677 | |
| Taiwan | +886-3-3517637 (General baggage enquiries) | [email protected] | 0080-185-2038 | Not Provided |
| Thailand | +66 (0) 2718 1839 | [email protected] | Not Provided | Air New Zealand c/- Air People International, 14th Floor Charn Issara Tower II New Petchburi Road Bangkapi, Huaykwang Bangkok 10320. |
| Thailand(Cargo Sales and Information) | + 66 2 2358280/+ 66 2 2358281/+ 66 2 2358282 | [email protected] | + 66 2 2316483 | |
| Vietnam | +8428 6291 2277 | [email protected] | +8428 6291 2281 | Air New Zealand c/- Discover the World Marketing 3rd Floor, Saigon Pearl Plaza 92E Nguyen Huu Canh Street 22 Ward, Binh Thanh District Ho Chi Minh City, Vietnam. |
| Latin America | ||||
| Mexico | (55) 9000 2558/(55) 9000 2560 | [email protected] | Not Provided | Discover the World World Trade Center, Montecito No. 38 Piso 26 - oficina 26, Col. Napoles CP 03810 Mexico, DF. Mexico. |
| Africa | ||||
| South Africa | 011-289-8036 | Not Provided | 011-289-8069 | Travel Directions (Pty) Ltd Holiday House, 158-160 Hendrik Verwoerd Drive, Randburg, 2125, South Africa. |
| Zimbabwe | 04-791-944 | Not Provided | 04-722-616 | Travel House (Pvt) Ltd 147 Mbuya Nehanda Street, Harare, Zimbabwe. |
| Middle East | ||||
| Israel | +972 3 560 16 16 | Not Provided | +972 3 560 16 36 | Discover Israel 52, Yesha'ayahu Street (Suite 1/0) Tel Aviv 62494, Israel. |
| United Arab Emirates/Gulf States | +971 4 335 9126 | Not Provided | +971 4 335 9509 | Apollo Flight Center 3 Al Sherouq Building Karama, 7647, Dubai. |
| Pacific Islands | ||||
| New Caledonia | 687-286 677 | [email protected] | Not Provided | Axxess Travel 22 Rue Duquesne, Espace Mozelle, Noumea. |
| Cook Islands | 682-26 300 | [email protected] | Not Provided | International Airport, Rarotonga |
| Fiji - Nadi | 679-672 2955 | [email protected] | Not Provided | Suite 37, 1st Floor International Arrivals Concourse Nadi Airport. |
| Fiji - Suva | 679-331 3100 | [email protected] | Not Provided | Queensland Insurance Centre Victoria Parade, Suva. |
| Niue | 683-4317 | [email protected] | Not Provided | Pelenis Travel Agency Alofi, Niue. |
| Norfolk Island | 6723-22 195 | [email protected] | Not Provided | Burnt Pine Travel Pty Ltd Taylors Road, Norfolk Island. |
| Tahiti | 689-540 740 | [email protected] | Not Provided | Vaima Centre, Papeete. |
| Tonga | 676-23 192 | [email protected] | Not Provided | Kingdom Travel Centre Vuna Road, Nuku'alofa. |
| Vanuatu | 678-22 666 | Not Provided | Not Provided | Surata Tamaso Travel Kumul Highway, Port Vila |
| Samoa | 685-20 825 | [email protected] | Not Provided | Cnr Vaea & Convent Streets Apia. |
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Frequently asked questions
How to contact Air New Zealand customer care?
You can contact Air New Zealand customer care via phone (e.g., +1-800-262-1234 for USA reservations, +1 800 8525 021 for Asia), email (e.g., [email protected]), their website https://www.airnewzealand.com, or through social media on Facebook, Twitter, Instagram and YouTube.Does Air New Zealand have WhatsApp support?
Air New Zealand does not currently offer WhatsApp support; you can reach them via phone, email, website or social media.How to file a complaint with Air New Zealand?
To file a complaint, use the online form at https://airnz.custhelp.com/app/ask or email the relevant address (e.g., [email protected]). You may also call the customer care numbers provided for assistance.What is Air New Zealand USA customer reservations number?
The USA passenger reservations and enquiries number for Air New Zealand is +1-800-262-1234 (from within the USA).What is the Air New Zealand head office address?
Air New Zealand's head office is located at 185 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand.
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