CustomerCareLink
Airtel DTH/DigitalTV, IPTV Customer Care No. 1800 103 6065

Airtel DTH/DigitalTV, IPTV Customer Care No. 1800 103 6065

Organisation: Airtel

Toll free Numbers:
18001036065(Customer Support, 24x7)
121(Queries & request)
198(Complaints)
All India Numbers:
01244448080(North - - Airtel Digital TV Care)
08044448080(South - Airtel Digital TV Care)
03344448080(East - Airtel Digital TV Care)
02044448080(West - Airtel Digital TV Care)
8448284708(Missed call no.- To refresh your DTH connection)
8800488001(Missed call no.- To upgrade your box)
8130081300(Know Your Account Details Give a Missed Call)
(For Airtel Users)
12150(For Airtel Users - From registered mobile number)
Website:
http://www.airtel.in
Address

Bharti Telemedia Limited Plot No 16,Udhyog Vihar, Phase IV, Airtel Center Gurgaon 122015 Haryana, India

Emails:
(Broadband)
Socials:
Important Links:
SMS Service
ServiceKeywords
BalanceSMS ‘BAL’ to 54325 from your Registered Mobile Number
To Add ChannelSend an SMS with ADD to 54325 from your registered mobile number
To Remove ChannelSMS with REM to 54325 from your registered mobile number.
Refresh Airtel DTH Setup BoxSend an SMS from your Registered Mobile Number ‘HR’ to 54325.

Troubleshooting Problem Contacts
State NameContact No.
Madhya Pradesh & Chhattisgarh0755-4448080
Uttar Pradesh0522-4448080
Karnataka080-44448080
Andhra Pradesh & Telangana040-44448080
Mumbai022-44448080
Maharashtra020-44448080
Himachal Pradesh8628048080
Assam8133848080
Jammu & Kashmir9596748080
Bihar & Jharkhand9955148080
WB033-44448080
Delhi011-44448080
Tamil Nadu044-44448080
Kerala0484-4448080
Noth East8132948080
Haryana0124-4448080
Gujarat079-44448080
Rajasthan0141-4448080
Orissa7077448080
Punjab0172-4448080

Error MessagesError On TV ScreenReasonTroubleshooting
Error Code: B001NO SIGNAL (Error:B001)Heavy Cloudy Conditions or Rainfall Dish alignment problem Faulty Cable or Connectors Loose cable connection from Set Top Box Some obstacle in front of the DishCheck Weather condition (Problem would be temporary if there is a windstorm, rain or thunderstorm). Please check and remove any obstruction around the dish. Check all cable connections. Restart the Set Top Box by switching power Off and then On. If unable to view Channel 099 (Default Channel) & 121 (Recharge Info), call the call center.
Error Code: 2Please check, viewing card is not inserted properly in Set top box (Error Code:4)If the viewing card is not inserted properly or not being detectedGently pull out the viewing card, wipe it with a dry cloth and reinsert with the gold chip facing down and arrow towards the box. If issue still persists, please call the call center.
Error Code: 4This channel is not subscribed by you (Error:4)Your current subscription does not include this channelAdd a top-up or upgrade your package. To add a top-up, simply SMS Add <Top-up Name> to 54325 from your registered mobile. To upgrade your package please call customer care.
Error Code: 6Account is suspended due to low balance (Error Code:6)When the Account balance turns negative.Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge.

Circle/StateNameEmail Id
APThirupathi S, Sateesh[email protected], [email protected]
BiharKunwar Deep[email protected]
DelhiMukesh Kumar[email protected]
GujaratVijaykumar Savaliya[email protected]
KarnatakaAnand MR[email protected]
Tamil Nadu & KeralaPrahalathan N[email protected]
MumbaiKunal Bhoir[email protected]
MaharashtraLalit Wadkar[email protected]
MP & CGMahendra Sirvas[email protected]
Assam & NEPrabhjyot Gill[email protected]
RajasthanHanuman Rathore[email protected]
UN (Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir)Harjeet Singh[email protected]
Kolkata, West BengalOendrila Biswas[email protected]
OdishaNaresh Chandra Biswal[email protected]
UP East / UP WestTaru Srivastava[email protected]

The Ombudsperson, Bharti Enterprises Ltd. Bharti Crescent, 1, Nelson Mandela Road Vasant Kunj, Phase II, New Delhi – 110070 Email: [email protected]
Call: 18001033101
Bharti Telemedia Limited Plot No 16,Udhyog Vihar, Phase IV, Airtel Center Gurgaon 122015 Haryana, India
Bharti Airtel Limited (A Bharti Enterprise) Bharti Crescent, 1 Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi - 110 070. Tel. No.: 011-4666 6100 Fax No.: 011-4666 6411
Complaint Redressal Process
Level 1
You can email your queries, comments or suggestions to at [email protected].
Level 2
If you complaint not resolved by customer support team, contact nodal officers of your states.
Sr. NoStateNodal Officer NameNodal Officer NumberNodal Officer email IDAddress Bharti Airtel Limited
1Arunachal PradeshBiddyut Goswami9612402426[email protected]Bharti House, 4th floor, Six mile, Guwahati-781022
2AssamBiddyut Goswami9678216305[email protected]
3ManipurBiddyut Goswami9612402426[email protected]
4MeghalayaBiddyut Goswami9612402426[email protected]
5MizoramBiddyut Goswami9612402426[email protected]
6NagalandBiddyut Goswami9612402426[email protected]
7TripuraBiddyut Goswami9612402426[email protected]
8BiharAshish Kumar9771472070[email protected], Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
9JharkhandJoyprakash Paul9771472070[email protected]Riviresa building, 2nd Floor, Opp Ranuak automobile , old HB road, Kokar Ranchi-834001
10SikkimSoumen Bhar9800001135[email protected]Bharti Telemedia Ltd, Infinity Building, 7th Floor, Sector V, Salt Lake city, Electronics Complex, Kolkata, 700091
11West BengalSoumen Bhar033-44131303[email protected]Bharti Telemedia Ltd, Infinity Building, 7th Floor, Sector V, Salt Lake city, Electronics Complex, Kolkata, 700091
12OrissaGoutam Basak9937238464[email protected]Bharti Airtel Ltd ,6th Floor,Plot No E-13/1,Industrial Estate,Chandaka(Infocity) Chandrashekharpur,Bhubaneswar Orisa-751024
13Delhi-NCRKapil Dabral011-44985547[email protected]Bharti Airtel Limited, Plot No 16, Udyog Vihar- Phase 4, Gurgaon- 122015
14HaryanaSamit Jaswal0172-4458687[email protected]Plot no-21, Rajeev Gandhi Technology Park, Chandigarh, 160101
15Himachal PradeshAshish Kumar0172-4458687[email protected]Block No 11A, SDA Complex, Kasumpati, Shimla 171009
16Jammu & KashmirMunish Awasthi9622021220[email protected]B2- 3rd Floor South Block Bahu Plaza Jammu – 180006
17PunjabSandeep Lathwal0172-4458687[email protected]Plot no-21, Rajeev Gandhi Technology Park, Chandigarh, 160101
18Uttar PradeshVijay Raj0522-4414761[email protected]Bharti Airtel Limited, TCG, 7/7, Vibhuti Khand, Gomti Nagar, Lucknow- 226010
19UttaranchalVijay Raj0522-4414761[email protected]Plot no-29 Industrial Area , Patel nagar opposite Indresh Hospital Dehradun,248001
20KarnatakaShashikanth Koppal080-41704930[email protected]Bharti Telemedia Limited, # 56/4, Sharada Towers, Nandidurga Road, Benson Town, Bangalore - 560 046
21LakshadweepHarish C.H044-42102783[email protected]Bharti Telemedia Ltd, SL Avenue, Kundanoor Junction, Maradu PO , Cochin 682304
22KeralaHarish C.H0484-4100064[email protected]
23PondicherryC.Sankaranarayanan044-42102783[email protected]Bharti Telemedia Limited,6th floor, Bacon IT Park, Vanket Narayana Road, T Nagar Chennai, 600017
24Tamil NaduC.Sankaranarayanan044-42102783[email protected]
25Andhra PradeshSenthil Easwaran040-40024449[email protected]Bharti Telemedia Ltd. C/o Bharti Airtel Ltd. Splendid Towers (Ground Floor), Opposite Begumpet Police Station, HUDA Road, Hyderabad - 500 016
26Daman & DiuGourav Dutt079-40037114[email protected]Bharti Telemedia Ltd., 2nd Floor, Zodiac Square, Opp. Gurudwara, Thaltej, Ahmedabad - 380054
27GujaratGourav Dutt079-40037114[email protected]
28MaharashtraKiran Konchady022-40213261[email protected]Bharti Telemedia Limited,5th Floor,Interface Building,Link Road,Malad West,Mumbai, 400064
29ChhattisgarhUmesh Warathe0755-4218001[email protected]Bharti Telemedia Limited,2 Floor,1 Malviya Nagar,Bhopal,Madhya Pradesh,462003
30Madhya PradeshUmesh Warathe0755-4218001[email protected]Bharti Teelmedia Ltd, 3rd Floor, Metro Tower, AB Road, Scheme No. 54, Indore 452010,MP
31RajasthanMohammed Izhar0141-4411822[email protected]Bharti Telemedia Ltd. 3rd Floor, Sunny House, Malvia Marg, C Scheme, Jaipur, 302001
32GoaAmit Tripathi020-40031591[email protected]C/o M/s. Globe Enterprises (Service Franchisee), Manjunath Apartments, Shop No.6, Muridha Road, Madgaon, Goa, 403602

Level 3
Error Messages on Screen
Error MessagesError On TV ScreenReasonTroubleshooting
Error Code: B001NO SIGNAL (Error:B001)Heavy Cloudy Conditions or Rainfall Dish alignment problem Faulty Cable or Connectors Loose cable connection from Set Top Box Some obstacle in front of the DishCheck Weather condition (Problem would be temporary if there is a windstorm, rain or thunderstorm). Please check and remove any obstruction around the dish. Check all cable connections. Restart the Set Top Box by switching power Off and then On. If unable to view Channel 099 (Default Channel) & 121 (Recharge Info), call the call center.
Error Code: 2Please check, viewing card is not inserted properly in Set top box (Error Code:4)If the viewing card is not inserted properly or not being detectedGently pull out the viewing card, wipe it with a dry cloth and reinsert with the gold chip facing down and arrow towards the box. If issue still persists, please call the call center.
Error Code: 4This channel is not subscribed by you (Error:4)Your current subscription does not include this channelAdd a top-up or upgrade your package. To add a top-up, simply SMS Add <Top-up Name> to 54325 from your registered mobile. To upgrade your package please call customer care.
Error Code: 6Account is suspended due to low balance (Error Code:6)When the Account balance turns negative.Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge.

Telemarketer Registration
Circle/StateNameEmail Id
APThirupathi S, Sateesh[email protected], [email protected]
BiharKunwar Deep[email protected]
DelhiMukesh Kumar[email protected]
GujaratVijaykumar Savaliya[email protected]
KarnatakaAnand MR[email protected]
Tamil Nadu & KeralaPrahalathan N[email protected]
MumbaiKunal Bhoir[email protected]
MaharashtraLalit Wadkar[email protected]
MP & CGMahendra Sirvas[email protected]
Assam & NEPrabhjyot Gill[email protected]
RajasthanHanuman Rathore[email protected]
UN (Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir)Harjeet Singh[email protected]
Kolkata, West BengalOendrila Biswas[email protected]
OdishaNaresh Chandra Biswal[email protected]
UP East / UP WestTaru Srivastava[email protected]

Ombudsman Contact
The Ombudsperson, Bharti Enterprises Ltd. Bharti Crescent, 1, Nelson Mandela Road Vasant Kunj, Phase II, New Delhi – 110070 Email: [email protected]
For Partner Support
Call: 18001033101
Registered Office
Bharti Airtel Limited (A Bharti Enterprise) Bharti Crescent, 1 Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi - 110 070. Tel. No.: 011-4666 6100 Fax No.: 011-4666 6411