Airtel DTH/DigitalTV, IPTV customer care number is 18001036065. Get Airtel DTH/DigitalTV, IPTV toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 1 800 103 6065
Customer Support, 24x7
- 121
Queries & request
- 198
Complaints
All India numbers
- 0 124 444 8080
North - - Airtel Digital TV Care
- 0 804 444 8080
South - Airtel Digital TV Care
- 0 334 444 8080
East - Airtel Digital TV Care
- 0 204 444 8080
West - Airtel Digital TV Care
- 844 828 4708
Missed call no.- To refresh your DTH connection
- 880 048 8001
Missed call no.- To upgrade your box
- 813 008 1300
Know Your Account Details Give a Missed Call
- 1 2150
For Airtel Users - From registered mobile number
About
Airtel DTH/DigitalTV, IPTV is the satellite TV and internet protocol television service offered by Airtel, a leading Indian telecommunications company headquartered in New Delhi. It provides digital TV, DTH, and IPTV subscriptions to millions of households across India, delivering a wide range of channels and on‑demand content. For billing, service, or technical queries, customers can reach Airtel DTH/DigitalTV, IPTV customer care using the contact details below.
Email addresses
- [email protected]
Broadband
Address
Bharti Telemedia Limited Plot No 16,Udhyog Vihar, Phase IV, Airtel Center Gurgaon 122015 Haryana, India
Important links
SMS Service
| Service | Keywords |
|---|---|
| Balance | SMS ‘BAL’ to 54325 from your Registered Mobile Number |
| To Add Channel | Send an SMS with ADD to 54325 from your registered mobile number |
| To Remove Channel | SMS with REM to 54325 from your registered mobile number. |
| Refresh Airtel DTH Setup Box | Send an SMS from your Registered Mobile Number ‘HR’ to 54325. |
Troubleshooting Problem Contacts
| State Name | Contact No. |
|---|---|
| Madhya Pradesh & Chhattisgarh | 0755-4448080 |
| Uttar Pradesh | 0522-4448080 |
| Karnataka | 080-44448080 |
| Andhra Pradesh & Telangana | 040-44448080 |
| Mumbai | 022-44448080 |
| Maharashtra | 020-44448080 |
| Himachal Pradesh | 8628048080 |
| Assam | 8133848080 |
| Jammu & Kashmir | 9596748080 |
| Bihar & Jharkhand | 9955148080 |
| WB | 033-44448080 |
| Delhi | 011-44448080 |
| Tamil Nadu | 044-44448080 |
| Kerala | 0484-4448080 |
| Noth East | 8132948080 |
| Haryana | 0124-4448080 |
| Gujarat | 079-44448080 |
| Rajasthan | 0141-4448080 |
| Orissa | 7077448080 |
| Punjab | 0172-4448080 |
| Error Messages | Error On TV Screen | Reason | Troubleshooting |
|---|---|---|---|
| Error Code: B001 | NO SIGNAL (Error:B001) | Heavy Cloudy Conditions or Rainfall Dish alignment problem Faulty Cable or Connectors Loose cable connection from Set Top Box Some obstacle in front of the Dish | Check Weather condition (Problem would be temporary if there is a windstorm, rain or thunderstorm). Please check and remove any obstruction around the dish. Check all cable connections. Restart the Set Top Box by switching power Off and then On. If unable to view Channel 099 (Default Channel) & 121 (Recharge Info), call the call center. |
| Error Code: 2 | Please check, viewing card is not inserted properly in Set top box (Error Code:4) | If the viewing card is not inserted properly or not being detected | Gently pull out the viewing card, wipe it with a dry cloth and reinsert with the gold chip facing down and arrow towards the box. If issue still persists, please call the call center. |
| Error Code: 4 | This channel is not subscribed by you (Error:4) | Your current subscription does not include this channel | Add a top-up or upgrade your package. To add a top-up, simply SMS Add <Top-up Name> to 54325 from your registered mobile. To upgrade your package please call customer care. |
| Error Code: 6 | Account is suspended due to low balance (Error Code:6) | When the Account balance turns negative. | Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge. |
| Circle/State | Name | Email Id |
|---|---|---|
| AP | Thirupathi S, Sateesh | [email protected], [email protected] |
| Bihar | Kunwar Deep | [email protected] |
| Delhi | Mukesh Kumar | [email protected] |
| Gujarat | Vijaykumar Savaliya | [email protected] |
| Karnataka | Anand MR | [email protected] |
| Tamil Nadu & Kerala | Prahalathan N | [email protected] |
| Mumbai | Kunal Bhoir | [email protected] |
| Maharashtra | Lalit Wadkar | [email protected] |
| MP & CG | Mahendra Sirvas | [email protected] |
| Assam & NE | Prabhjyot Gill | [email protected] |
| Rajasthan | Hanuman Rathore | [email protected] |
| UN (Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir) | Harjeet Singh | [email protected] |
| Kolkata, West Bengal | Oendrila Biswas | [email protected] |
| Odisha | Naresh Chandra Biswal | [email protected] |
| UP East / UP West | Taru Srivastava | [email protected] |
The Ombudsperson, Bharti Enterprises Ltd. Bharti Crescent, 1, Nelson Mandela Road Vasant Kunj, Phase II, New Delhi – 110070 Email: [email protected]
Call: 18001033101
Email: [email protected]
Bharti Telemedia Limited Plot No 16,Udhyog Vihar, Phase IV, Airtel Center Gurgaon 122015 Haryana, India
Bharti Airtel Limited (A Bharti Enterprise) Bharti Crescent, 1 Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi - 110 070. Tel. No.: 011-4666 6100 Fax No.: 011-4666 6411
Complaint Redressal Process
Level 1
You can email your queries, comments or suggestions to at [email protected].
Level 2
If you complaint not resolved by customer support team, contact nodal officers of your states.
| Sr. No | State | Nodal Officer Name | Nodal Officer Number | Nodal Officer email ID | Address Bharti Airtel Limited |
|---|---|---|---|---|---|
| 1 | Arunachal Pradesh | Biddyut Goswami | 9612402426 | [email protected] | Bharti House, 4th floor, Six mile, Guwahati-781022 |
| 2 | Assam | Biddyut Goswami | 9678216305 | [email protected] | |
| 3 | Manipur | Biddyut Goswami | 9612402426 | [email protected] | |
| 4 | Meghalaya | Biddyut Goswami | 9612402426 | [email protected] | |
| 5 | Mizoram | Biddyut Goswami | 9612402426 | [email protected] | |
| 6 | Nagaland | Biddyut Goswami | 9612402426 | [email protected] | |
| 7 | Tripura | Biddyut Goswami | 9612402426 | [email protected] | |
| 8 | Bihar | Ashish Kumar | 9771472070 | [email protected] | , Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India |
| 9 | Jharkhand | Joyprakash Paul | 9771472070 | [email protected] | Riviresa building, 2nd Floor, Opp Ranuak automobile , old HB road, Kokar Ranchi-834001 |
| 10 | Sikkim | Soumen Bhar | 9800001135 | [email protected] | Bharti Telemedia Ltd, Infinity Building, 7th Floor, Sector V, Salt Lake city, Electronics Complex, Kolkata, 700091 |
| 11 | West Bengal | Soumen Bhar | 033-44131303 | [email protected] | Bharti Telemedia Ltd, Infinity Building, 7th Floor, Sector V, Salt Lake city, Electronics Complex, Kolkata, 700091 |
| 12 | Orissa | Goutam Basak | 9937238464 | [email protected] | Bharti Airtel Ltd ,6th Floor,Plot No E-13/1,Industrial Estate,Chandaka(Infocity) Chandrashekharpur,Bhubaneswar Orisa-751024 |
| 13 | Delhi-NCR | Kapil Dabral | 011-44985547 | [email protected] | Bharti Airtel Limited, Plot No 16, Udyog Vihar- Phase 4, Gurgaon- 122015 |
| 14 | Haryana | Samit Jaswal | 0172-4458687 | [email protected] | Plot no-21, Rajeev Gandhi Technology Park, Chandigarh, 160101 |
| 15 | Himachal Pradesh | Ashish Kumar | 0172-4458687 | [email protected] | Block No 11A, SDA Complex, Kasumpati, Shimla 171009 |
| 16 | Jammu & Kashmir | Munish Awasthi | 9622021220 | [email protected] | B2- 3rd Floor South Block Bahu Plaza Jammu – 180006 |
| 17 | Punjab | Sandeep Lathwal | 0172-4458687 | [email protected] | Plot no-21, Rajeev Gandhi Technology Park, Chandigarh, 160101 |
| 18 | Uttar Pradesh | Vijay Raj | 0522-4414761 | [email protected] | Bharti Airtel Limited, TCG, 7/7, Vibhuti Khand, Gomti Nagar, Lucknow- 226010 |
| 19 | Uttaranchal | Vijay Raj | 0522-4414761 | [email protected] | Plot no-29 Industrial Area , Patel nagar opposite Indresh Hospital Dehradun,248001 |
| 20 | Karnataka | Shashikanth Koppal | 080-41704930 | [email protected] | Bharti Telemedia Limited, # 56/4, Sharada Towers, Nandidurga Road, Benson Town, Bangalore - 560 046 |
| 21 | Lakshadweep | Harish C.H | 044-42102783 | [email protected] | Bharti Telemedia Ltd, SL Avenue, Kundanoor Junction, Maradu PO , Cochin 682304 |
| 22 | Kerala | Harish C.H | 0484-4100064 | [email protected] | |
| 23 | Pondicherry | C.Sankaranarayanan | 044-42102783 | [email protected] | Bharti Telemedia Limited,6th floor, Bacon IT Park, Vanket Narayana Road, T Nagar Chennai, 600017 |
| 24 | Tamil Nadu | C.Sankaranarayanan | 044-42102783 | [email protected] | |
| 25 | Andhra Pradesh | Senthil Easwaran | 040-40024449 | [email protected] | Bharti Telemedia Ltd. C/o Bharti Airtel Ltd. Splendid Towers (Ground Floor), Opposite Begumpet Police Station, HUDA Road, Hyderabad - 500 016 |
| 26 | Daman & Diu | Gourav Dutt | 079-40037114 | [email protected] | Bharti Telemedia Ltd., 2nd Floor, Zodiac Square, Opp. Gurudwara, Thaltej, Ahmedabad - 380054 |
| 27 | Gujarat | Gourav Dutt | 079-40037114 | [email protected] | |
| 28 | Maharashtra | Kiran Konchady | 022-40213261 | [email protected] | Bharti Telemedia Limited,5th Floor,Interface Building,Link Road,Malad West,Mumbai, 400064 |
| 29 | Chhattisgarh | Umesh Warathe | 0755-4218001 | [email protected] | Bharti Telemedia Limited,2 Floor,1 Malviya Nagar,Bhopal,Madhya Pradesh,462003 |
| 30 | Madhya Pradesh | Umesh Warathe | 0755-4218001 | [email protected] | Bharti Teelmedia Ltd, 3rd Floor, Metro Tower, AB Road, Scheme No. 54, Indore 452010,MP |
| 31 | Rajasthan | Mohammed Izhar | 0141-4411822 | [email protected] | Bharti Telemedia Ltd. 3rd Floor, Sunny House, Malvia Marg, C Scheme, Jaipur, 302001 |
| 32 | Goa | Amit Tripathi | 020-40031591 | [email protected] | C/o M/s. Globe Enterprises (Service Franchisee), Manjunath Apartments, Shop No.6, Muridha Road, Madgaon, Goa, 403602 |
Level 3
Error Messages on Screen
| Error Messages | Error On TV Screen | Reason | Troubleshooting |
|---|---|---|---|
| Error Code: B001 | NO SIGNAL (Error:B001) | Heavy Cloudy Conditions or Rainfall Dish alignment problem Faulty Cable or Connectors Loose cable connection from Set Top Box Some obstacle in front of the Dish | Check Weather condition (Problem would be temporary if there is a windstorm, rain or thunderstorm). Please check and remove any obstruction around the dish. Check all cable connections. Restart the Set Top Box by switching power Off and then On. If unable to view Channel 099 (Default Channel) & 121 (Recharge Info), call the call center. |
| Error Code: 2 | Please check, viewing card is not inserted properly in Set top box (Error Code:4) | If the viewing card is not inserted properly or not being detected | Gently pull out the viewing card, wipe it with a dry cloth and reinsert with the gold chip facing down and arrow towards the box. If issue still persists, please call the call center. |
| Error Code: 4 | This channel is not subscribed by you (Error:4) | Your current subscription does not include this channel | Add a top-up or upgrade your package. To add a top-up, simply SMS Add <Top-up Name> to 54325 from your registered mobile. To upgrade your package please call customer care. |
| Error Code: 6 | Account is suspended due to low balance (Error Code:6) | When the Account balance turns negative. | Please recharge your Account immediately to resume services & keep the Set Top Box ON for at least 20 minutes after recharge. |
Telemarketer Registration
| Circle/State | Name | Email Id |
|---|---|---|
| AP | Thirupathi S, Sateesh | [email protected], [email protected] |
| Bihar | Kunwar Deep | [email protected] |
| Delhi | Mukesh Kumar | [email protected] |
| Gujarat | Vijaykumar Savaliya | [email protected] |
| Karnataka | Anand MR | [email protected] |
| Tamil Nadu & Kerala | Prahalathan N | [email protected] |
| Mumbai | Kunal Bhoir | [email protected] |
| Maharashtra | Lalit Wadkar | [email protected] |
| MP & CG | Mahendra Sirvas | [email protected] |
| Assam & NE | Prabhjyot Gill | [email protected] |
| Rajasthan | Hanuman Rathore | [email protected] |
| UN (Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir) | Harjeet Singh | [email protected] |
| Kolkata, West Bengal | Oendrila Biswas | [email protected] |
| Odisha | Naresh Chandra Biswal | [email protected] |
| UP East / UP West | Taru Srivastava | [email protected] |
Ombudsman Contact
The Ombudsperson, Bharti Enterprises Ltd. Bharti Crescent, 1, Nelson Mandela Road Vasant Kunj, Phase II, New Delhi – 110070 Email: [email protected]
For Partner Support
Call: 18001033101
Email: [email protected]
Registered Office
Bharti Airtel Limited (A Bharti Enterprise) Bharti Crescent, 1 Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi - 110 070. Tel. No.: 011-4666 6100 Fax No.: 011-4666 6411
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Frequently asked questions
What is Airtel DTH/DigitalTV, IPTV customer care number?
Airtel DTH/DigitalTV, IPTV customer care number is 01244448080. Call this number for inquiries related to DTH, IPTV subscriptions, billing, and technical support.What is Airtel DTH/DigitalTV, IPTV toll free number?
Airtel DTH/DigitalTV, IPTV toll free number is 18001036065. This 24x7 toll‑free line handles general queries, service requests, and complaints.What is Airtel DTH/DigitalTV, IPTV email id for complaints?
You can email Airtel DTH/DigitalTV, IPTV complaints to [email protected]. For broadband‑related issues, use [email protected].What is Airtel DTH/DigitalTV, IPTV head office address?
The head office address is Bharti Telemedia Limited, Plot No 16, Udhyog Vihar, Phase IV, Airtel Center, Gurgaon 122015, Haryana, India.How to contact Airtel DTH/DigitalTV, IPTV customer care?
You can contact Airtel DTH/DigitalTV, IPTV customer care by calling 18001036065 (toll‑free) or 01244448080 (regional), emailing [email protected], visiting https://www.airtel.in, or reaching out via their Facebook, LinkedIn, Twitter, and YouTube channels.Does Airtel DTH/DigitalTV, IPTV have WhatsApp support?
Airtel DTH/DigitalTV, IPTV does not currently offer WhatsApp support. Use the phone numbers or email provided for assistance.How to file a complaint with Airtel DTH/DigitalTV, IPTV?
To file a complaint, you can email [email protected], call the toll‑free number 18001036065, or use the online complaint form at https://www.airtel.in/digital-tv/dth-contact-us/customer-care.
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