AliExpress Customer Care
Organisation: aliexpress.com
Website:
Contact form
Customer Service
| Name | Customer service hotline | Merchant service hotline | Customer Complaints/Fraud allegations | Online Help Center |
|---|---|---|---|---|
| Taobao Marketplace | (+86) 571-8815-8198 | (+86) 571-8815-7858 | Visit | |
| Tmall | 400-860-8608(China) | 400-843-2288(China) | Visit | |
| Juhuasuan | [email protected] | |||
| AliExpress | [email protected] | Visit | ||
| Alibaba.com | 400-826-1688(China) | Visit | ||
| 1688.com | 400-800-1688(China) | Visit | ||
| Alimama | (+86) 571-8815-7999 | Visit | ||
| Alibaba Cloud | Pre-sales Inquiries(China) 95187 ext. 1 | Post-sales customer support (China) 95187 | Visit | |
| Alipay | (+86) 571-95188 | Visit |
Group Offices
| Office | Contact | Address | Fax |
|---|---|---|---|
| Hangzhou Binjiang Campus | (+86) 571-8502-2088 | 699 Wang Shang Road Binjiang District Hangzhou 310052 Zhejiang Province China | (+86) 571-8981-5505 |
| Taipei City Office | (+886) 2-6602-9888 | 11/F, No. 188, Sec. 5 Nanjing E. Road, Songshan District Taipei City 10571 Taiwan, China | (+886) 2-6600-8818 |
| U.S. Office | (+1) 1-408-785-5580 | 400 South El Camino Real Suite 400 San Mateo, CA 94402 United States | (+1) 1-408-748-1218 |
| U.K. Office (U.K., Ireland and Nordics) | 5 Southampton Street London WC2E 7HA United Kingdom | ||
| Italy Office (Italy, Spain, Portugal and Greece) | Corso Europa, 13 20122 Milan Italy | ||
| France Office (France, Israel, Middle East and North Africa regions) | 6th Floor 6 rue Ménars 75002 Paris France | ||
| Germany Office (Germany, Austria, Switzerland, Turkey and Eastern Europe) | 1st Floor, Viktualienmarkt 8 80331 Munich Germany | ||
| The Netherlands Office (The Netherlands, Belgium and Luxembourg) | Herengracht 450 Amsterdam, 1017 CA The Netherlands | ||
| Japan Office | 27F Kyobashi Edogrand 2-2-1 Kyobashi, Chuo-ku Tokyo 1040031 Japan | ||
| India Office | (+91) 22-4233-5233 | Units 203, 204 & 205, 2nd Floor, Inspire BKC Plot No.10, Bharat Nagar, G Block, BKC Main Road, Bandra Kurla Complex, Mumbai 400051, India | |
| Australia and New Zealand Office | Level 2, 411 Collins Street, Melbourne, Victoria, Australia | ||
| Ant Financial Headquarters | (+86) 571-2688-8888 | Z Space No. 556 Xixi Road Hangzhou Zhejiang Province China | (+86) 571-8643-2811 |
India Office
Units 203, 204 & 205, 2nd Floor, Inspire BKC Plot No.10, Bharat Nagar, G Block, BKC Main Road, Bandra Kurla Complex, Mumbai 400051, India Tel: 022-4233-5233
Alibaba Group Corporate Campus
969 West Wen Yi Road Yu Hang District Hangzhou 311121 Zhejiang Province China Tel: (+86) 571-8502-2088 Fax: (+86) 571-8526-9066