Contact AliExpress customer care. Get AliExpress email id, helpline, complaint details, address & support info.
About
AliExpress is a global online retail marketplace owned by Alibaba Group, headquartered in Hangzhou, China. It connects millions of buyers and sellers worldwide, offering a wide range of products across many categories. For inquiries, complaints, or support, customers can reach AliExpress customer care using the contact details provided below.
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Customer Service
| Name | Customer service hotline | Merchant service hotline | Customer Complaints/Fraud allegations | Online Help Center |
|---|---|---|---|---|
| Taobao Marketplace | (+86) 571-8815-8198 | (+86) 571-8815-7858 | Visit | |
| Tmall | 400-860-8608(China) | 400-843-2288(China) | Visit | |
| Juhuasuan | [email protected] | |||
| AliExpress | [email protected] | Visit | ||
| Alibaba.com | 400-826-1688(China) | Visit | ||
| 1688.com | 400-800-1688(China) | Visit | ||
| Alimama | (+86) 571-8815-7999 | Visit | ||
| Alibaba Cloud | Pre-sales Inquiries(China) 95187 ext. 1 | Post-sales customer support (China) 95187 | Visit | |
| Alipay | (+86) 571-95188 | Visit |
Group Offices
| Office | Contact | Address | Fax |
|---|---|---|---|
| Hangzhou Binjiang Campus | (+86) 571-8502-2088 | 699 Wang Shang Road Binjiang District Hangzhou 310052 Zhejiang Province China | (+86) 571-8981-5505 |
| Taipei City Office | (+886) 2-6602-9888 | 11/F, No. 188, Sec. 5 Nanjing E. Road, Songshan District Taipei City 10571 Taiwan, China | (+886) 2-6600-8818 |
| U.S. Office | (+1) 1-408-785-5580 | 400 South El Camino Real Suite 400 San Mateo, CA 94402 United States | (+1) 1-408-748-1218 |
| U.K. Office (U.K., Ireland and Nordics) | 5 Southampton Street London WC2E 7HA United Kingdom | ||
| Italy Office (Italy, Spain, Portugal and Greece) | Corso Europa, 13 20122 Milan Italy | ||
| France Office (France, Israel, Middle East and North Africa regions) | 6th Floor 6 rue Ménars 75002 Paris France | ||
| Germany Office (Germany, Austria, Switzerland, Turkey and Eastern Europe) | 1st Floor, Viktualienmarkt 8 80331 Munich Germany | ||
| The Netherlands Office (The Netherlands, Belgium and Luxembourg) | Herengracht 450 Amsterdam, 1017 CA The Netherlands | ||
| Japan Office | 27F Kyobashi Edogrand 2-2-1 Kyobashi, Chuo-ku Tokyo 1040031 Japan | ||
| India Office | (+91) 22-4233-5233 | Units 203, 204 & 205, 2nd Floor, Inspire BKC Plot No.10, Bharat Nagar, G Block, BKC Main Road, Bandra Kurla Complex, Mumbai 400051, India | |
| Australia and New Zealand Office | Level 2, 411 Collins Street, Melbourne, Victoria, Australia | ||
| Ant Financial Headquarters | (+86) 571-2688-8888 | Z Space No. 556 Xixi Road Hangzhou Zhejiang Province China | (+86) 571-8643-2811 |
India Office
Units 203, 204 & 205, 2nd Floor, Inspire BKC Plot No.10, Bharat Nagar, G Block, BKC Main Road, Bandra Kurla Complex, Mumbai 400051, India Tel: 022-4233-5233
Alibaba Group Corporate Campus
969 West Wen Yi Road Yu Hang District Hangzhou 311121 Zhejiang Province China Tel: (+86) 571-8502-2088 Fax: (+86) 571-8526-9066
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Frequently asked questions
How to contact AliExpress customer care?
You can reach AliExpress customer care through their website https://www.aliexpress.com, the Help Center at https://helppage.aliexpress.com/buyercenter/index.htm, and their social media pages on Facebook and Twitter. Phone and email details are not listed in the main contact data.Does AliExpress have WhatsApp support?
AliExpress does not currently offer WhatsApp support.How to file a complaint with AliExpress?
Complaints can be submitted via the AliExpress Help Center link above or by emailing [email protected]. You may also call the India office at (+91) 22-4233-5233 if you are in India.What services does AliExpress customer care provide?
AliExpress customer care assists with order tracking, payment issues, delivery queries, refunds, and product returns. They also help resolve account problems and address fraud or complaint reports.How can I reach AliExpress support on social media?
AliExpress maintains social profiles on Facebook (https://www.facebook.com/AliExpress) and Twitter (https://twitter.com/AliExpress_EN). You can send messages or follow updates through these channels for support.
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