Amazon Pay Customer Care
Organisation: Amazon.in
Website:
Grievance Redressal for Customer
Level 1: Customer Support
You can contact 24x7 customer service team Or call 1800-3000-1571 which provides online resolution to your queries / complaints across channels including chat. You can also request for a call back for your query and they would contact you. The team will address your concern / query within 7 business days from receipt.
Level 2: Customer Service Escalation
If your concern/query is not addressed within the promised timeline or you are dissatisfied with the response from Level 1, you can reach out to escalation desk via email at [email protected]. They will respond to you within 5 business days from receipt of your email.
Level 3: Grievance Officer
If your query remains unresolved, you can escalate to Grievance Officer, Mr. Suresh John, at [email protected] with the details of your interaction with the Customer service escalation team. Theywill respond within 3 business days from the date of receipt of your email.
Level 4: Nodal Officer
If your query remains unresolved, you can escalate Nodal Officer - Mahavir Jindal via email at [email protected]. They will respond within 3 business days from the date of receipt of your email.
Grievance Redressal for Merchant
Level 1: Merchant Support
If your concern/issue is not addressed satisfactorily by business development managers, you can reach out to escalation desk via email. [email protected] and they will respond to you within 7 business days from receipt of your email.
Level 2: Grievance Officer
If your issue/ grievance remains unresolved contact Grievance Officer- Mr. Suresh John at [email protected] with the details of your interaction/ grievance. They will respond within 5 business days from the date of receipt of your email.
Level 3: Nodal Officer
If your grievance remains unresolved to your satisfaction despite escalating to Grievance Officer, you can reach out to Nodal Officer; Mr. Mahavir Jindal via email at [email protected]. They will respond within 5 business days from the date of receipt of your email.
In case you have not received a reply within 30 days of filing your complaint, contact Compliant Management System (CMS).
Steps to Contact Amazon Pay Support
Amazon Customers
Then login with your username and password
Select your issue and enter you pay ID and write questions and comments and click on submit button.
Existing Merchants :
Then login with your merchant ID and password.
Select your issue and enter your order ID on submit button.