Contact Amazon Pay Customer Care. Get Amazon Pay Customer Care email id, helpline, complaint details, address & support info.
About
Amazon Pay is Amazon's digital payments service in India, offered by Amazon.in, enabling online transactions for customers and merchants. It provides a seamless checkout experience across Amazon and partner websites, supporting wallets, UPI, and credit/debit cards, and serves millions of users and merchants nationwide. For payment queries, customers can reach Amazon Pay customer care using the contact details listed below.
Email addresses
- [email protected]
Online payments with Amazon Pay
Important links
- Contact Support
- Frequently Asked Questions
- Help portal for Buyers/Merchants
- First go to Amazon pay url.
- Then login with your username and password
- Select your issue and enter you pay ID and write questions and comments and click on submit button.
- First go to Amazon pay url.
- Then login with your merchant ID and password.
- Select your issue and enter your order ID on submit button.
Grievance Redressal for Customer
Level 1: Customer Support
You can contact 24x7 customer service team Or call 1800-3000-1571 which provides online resolution to your queries / complaints across channels including chat. You can also request for a call back for your query and they would contact you. The team will address your concern / query within 7 business days from receipt.
Level 2: Customer Service Escalation
If your concern/query is not addressed within the promised timeline or you are dissatisfied with the response from Level 1, you can reach out to escalation desk via email at [email protected]. They will respond to you within 5 business days from receipt of your email.
Level 3: Grievance Officer
If your query remains unresolved, you can escalate to Grievance Officer, Mr. Suresh John, at [email protected] with the details of your interaction with the Customer service escalation team. Theywill respond within 3 business days from the date of receipt of your email.
Level 4: Nodal Officer
If your query remains unresolved, you can escalate Nodal Officer - Mahavir Jindal via email at [email protected]. They will respond within 3 business days from the date of receipt of your email.
Grievance Redressal for Merchant
Level 1: Merchant Support
If your concern/issue is not addressed satisfactorily by business development managers, you can reach out to escalation desk via email. [email protected] and they will respond to you within 7 business days from receipt of your email.
Level 2: Grievance Officer
If your issue/ grievance remains unresolved contact Grievance Officer- Mr. Suresh John at [email protected] with the details of your interaction/ grievance. They will respond within 5 business days from the date of receipt of your email.
Level 3: Nodal Officer
If your grievance remains unresolved to your satisfaction despite escalating to Grievance Officer, you can reach out to Nodal Officer; Mr. Mahavir Jindal via email at [email protected]. They will respond within 5 business days from the date of receipt of your email.
In case you have not received a reply within 30 days of filing your complaint, contact Compliant Management System (CMS).
Steps to Contact Amazon Pay Support
Amazon Customers
Then login with your username and password
Select your issue and enter you pay ID and write questions and comments and click on submit button.
Existing Merchants :
Then login with your merchant ID and password.
Select your issue and enter your order ID on submit button.
Frequently asked questions
What is Amazon Pay email id for complaints?
You can email Amazon Pay at [email protected] for any payment‑related complaints or support queries.How to contact Amazon Pay customer care?
You can contact Amazon Pay customer care by calling 1800-3000-1571, emailing [email protected], or visiting the Amazon Pay website at https://www.amazonpay.in/. Additional help is available through the "Contact Support" and "Help portal for Buyers/Merchants" links provided in the important links section.Does Amazon Pay have WhatsApp support?
No, Amazon Pay does not currently offer WhatsApp support. You can reach them via phone, email, or the website.How to file a complaint with Amazon Pay?
To file a complaint, email [email protected] or call 1800-3000-1571. You can also use the "Contact Support" page (https://www.amazonpay.in/contact) to submit your issue online.What services does Amazon Pay offer?
Amazon Pay lets customers pay for purchases on Amazon and partner merchants using a stored wallet, UPI, credit or debit cards, and offers quick checkout, recurring payments, and merchant settlement services.
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