AU Small Finance Bank Toll Free No. 1800 1200 1200
Organisation: AU Small Finance Bank
Toll free Numbers:
180012001200(Customer Support, 24*7)
18002666677(For General Queries)
18001202586(Missed Call No. - To get mini statement)
18001212586(Missed Call No. - To get Account Balance)
180012001500(For Credit Card Queries- 24X7)
1800313313(For Fincare Small Finance Bank Products/Services)
All India Numbers:
186012001200(Customer support)
01417141000(For General Query/ Complain/ Service Request)
01416133000(Other no. for General Query/Complain)
01413071800(General queries)
01417141100(Credit Card Queries)
8383838399(WhatsApp Banking)
9594688881(To get your FASTAG balance)
Website:
Address
| Sr No. | Name | Contact Details |
|---|---|---|
| 1 | Registered Office | 19A, Dhuleshwar Garden, Ajmer Road, Jaipur – 302001 Rajasthan, India Contact : 0141-4110060 |
| 2 | Head Office | Bank House, Mile 0, Ajmer Road, Jaipur – 302001 Rajasthan, India Contact : 0141-6660666 |
| 3 | Corporate Office | 5th Floor, E-Wing, Kanakia Zillion, Junction of CST Road And LBS Marg Kurla (West), Mumbai – 400070, Maharashtra Contact No: 022-62490600 |
Emails:
IVRS Menu: 1800 1200 1200 / 1800 26 66677
Select your preferred language
Press 1: To Report Fraud or Unauthorised electronic Transaction
Press 2: To Block ATM or Debit Card
Press 3: To Generate ATM Pin
Press 4: For Banking Services
Press 5: For Query on Loan Services
Press 6: For New Products and Services Connect to Customer Care Executive.
Connect to Customer Care Executive.
Customer Support
| Sr No. | Service | Contact Number | Email ID |
|---|---|---|---|
| 1 | 24X7 Customer Care (For general query/complain/ service request) | 1800 1200 1200 (Toll free numbers) 1800 26 66677 (Toll free numbers) | [email protected] |
| 1860 1200 1200 (Non-Toll free numbers) 0141 - 7141000 (Non-Toll free numbers) 0141 - 6133000 (Non-Toll free numbers) 0141 - 3071800 (Non-Toll free numbers) | |||
| 2 | Credit Card | 1800 1200 1500 (Toll free numbers) | [email protected] [email protected] (For Vetta, Zenith and Zenith+ customers) |
| 0141-7141100 (Non-Toll free numbers) 0141-4455000 (Non-Toll free numbers) | [email protected] (Reward Points related) [email protected] (For Commercial Credit Cards customers) | ||
| 3 | NRI Services (Specialized service desk to serve NRI customers) | - | [email protected] |
| 4 | For Fincare Small Finance Bank Products/Services | 1800 313 313 (Toll free) Available from 8am to 8pm (Monday to Saturday) on Bank working days | [email protected] |
| 5 | Technical Support Desk (8am to 8pm) , For assistance on technical issues / features of Digital Products viz. Internet Banking, Debit Card Service, UPI-QR, Video KYC, AU Abhi, Auro-Chatbot, Fastag) | - | [email protected] |
| 6 | NRI Services (Specialized service desk to serve NRI customers) | - | [email protected] |
| 7 | Service requests (Raise And track service requests) | - | To submit your complaint, To check the status of your service request, |
Head Branch Banking
You will receive a response within 3 business days from receiving your email.
| Sr No. | Department | Emails |
|---|---|---|
| 1 | Group Head Liabilities | [email protected] |
| 2 | Chief of Wheels (Vehicle Loan) | [email protected] |
| 3 | Head of SBL (Secured Business Loan) | [email protected] |
| 4 | Head of Commercial Banking (Business Banking, REG And NBFC Funding) | [email protected] |
| 5 | Head of Credit Card Business | [email protected] |
| 6 | National Business Manager Home Loan | [email protected] |
| 7 | Business Head- Merchant Solution Group | [email protected] |
| You may write to Business Heads at: AU Small Finance Bank Limited Customer Care Centre 5th Floor, E Wing, Sunny Trade Centre, New Aatish Market, Jaipur 302020. (They will send the response within 3 business days from receiving your correspondence) | ||
| The contact details of Managing Director And CEO are as follows: Managing Director and CEO E-mail address: [email protected] (You will receive a response within 3 business days from receiving your e-mail) Address: AU Small Finance Bank Limited MD Office-Complaint Section 4th Floor, Bank House, Mile 0, Ajmer Road, Jaipur Rajasthan - 302001 (They will send the response within 3 business days from receiving your correspondence) |