Bajaj Capital Customer Care No. 1800 313 123 123
Organisation: bajajcapital.com
Toll free Numbers:
1800313123123(For Mututal Fund and Investment)
1800212123123(For Insurance)
180030006000(For Open Demat Account)
All India Numbers:
7678123123(Customer care, Mon-Sat, 10am-6pm)
01161304334(For Customer Service)
Website:
Emails:
Regional Managers
| Region | Name of the Head | |
|---|---|---|
| East, North West | Raj Kumar Dhall | [email protected] |
| South | George Thomas | [email protected] |
Zonal Managers
| Name | Address | |
|---|---|---|
| East | ||
| Sudip Mukherjee | [email protected] | All branches of Kolkota, Guwahati |
| Sunjeev Verma | [email protected] | West Bengal, Jharkhand, Bihar, Tripura, Orissa |
| Santanu Bhattacharyya | [email protected] | Kolkata- Reginal Office |
| Saubhanik Datta | [email protected] | Kolkata - LAP |
| West | ||
| Jignesh Viresh Parikh | [email protected] | Pune, Vadodara, Nagpur, Borivalli , Andheri, Ghatkopar |
| Debashish Mohanty | [email protected] | Rest branches of Mumbai, Nasik, Ahemdabad, Rajkot |
| North | ||
| Santosh Kumar Mishra | [email protected] | Ashok Vihar, Pacshim Vihar, Rajendra Palace, Bikaji Cama Palace, Kirti Nagar, Malviya Nagar, Connaught Place, Dehradun, Faridabad,Jaipur |
| Rajesh Jain | [email protected] | Ajmer, Sonipat, Gaziabad, Merrut, Noida Sec 51, Noida Sec 29, Noida Sec 41, Patparganj, Pitampura, Karkardooma, Vasant Kunj, Vaishali |
| Dhirendra Kumar | [email protected] | Agra, Allahabad, Kanpur, Lucknow, Varanasi |
| Gulshan Rai | [email protected] | Gurgaon, Chandigarh, Bhopal, Ludhiana, Defence Colony, Nehru Place, Yusuf Sarai, Dwarka, Kalkaji, Janakpuri |
| Uttam Agarwal | [email protected] | NCR - LAP |
| South | ||
| Prateek Seth | [email protected] | Karnataka, Andhra Pradesh |
| K P Pradeep Kumar | [email protected] | Tamil Nadu & Kerela |
| R.Sekar | [email protected] | Chennai |
Office Locations
This Toll Free no. is same for all regions. 1800 313 123 123
| Region | Address |
|---|---|
| Northern Region | Mezzanine Floor, 97, Bajaj House, Nehru Place, New Delhi - 110019, India |
| Eastern Region | 10C, Hungerford Street, Ground Floor, Kolkata - 700071 |
| Western Region | Unit no-941, Bldg-9,4th Floor, Solitaire Corporate Park, Andheri Kurla Road, Chakala, Andheri(E), Mumbai - 400093 |
| Southern Region | Corporate Office (South), 3rd floor, 5-7/1, Industrial Estate, Guindy, chennai - 600032 |
Grievance Redressal
Level 1
Customer can lodge their complaint by toll free number 1800 313 123 123.
Customer can also raised their complaints by visiting branch.
Complaint of Demat Services can be registered through calling on 1800 3000 6000 and by mailling [email protected].
Level 2
Resolution of Complaints: Maximum time for the responding to a complaint is 7 working days. If any case needs additional time, Bajaj Capital will inform the client and regulators the reasons for delay in resolution and provide an expected time lines for resolution of the issue
Maximum time for the responding to a complaint is 7 working days.
If any case needs additional time, Bajaj Capital will inform the client and regulators the reasons for delay in resolution and provide an expected time lines for resolution of the issue
Level 3
Escalation of complaints: If a client is not satisfied with the resolution provided through various channels, the client has the option to escalate the issues to a higher level, as per the escalation matrix given underneath. Escalation matrix If an interaction is not acted upon in 24 hours of receipt Escalated to [email protected] If an interaction is not acted upon in 48 hours of receipt Escalated to the Grievance Redressal Officer [email protected] If an interaction is not acted upon in 72 hours of receipt Escalated to the Company Secretary [email protected] with a copy to CEO([email protected])
If a client is not satisfied with the resolution provided through various channels, the client has the option to escalate the issues to a higher level, as per the escalation matrix given underneath.
Registered Office
Bajaj Capital Limited Mezzanine Floor, 97, Bajaj House, Nehru Place, New Delhi - 110019, India.
Corporate Office
Bajaj Capital Limited Novus Tower, 1st Floor, East Wing, Plot No. 18 Sector - 18, Gurugram, Haryana 122015.