BSES Yamuna Power Ltd. Customer Care No 011-3999 9808
Organisation: bsesdelhi.com
Toll free Numbers:
19122(Helpline, 24/7)
All India Numbers:
01139999808(Customer Support)
01141999808(Street Light Emergency No.)
01141247068(Solar Net Metering Helpline No.)
8745999808(WhatsApp Support)
8588892156(Alternate No. For WhatsApp Support)
IVRS Menu 011-39999808
Select your preferred language: (Hindi, English)
Press 1: For No supply related complaints
Press 2: For fire & shock
Press 3: For billing & metering
Press 4: For new connection & load enhancement etc.
Press 5: KCC & GCC customers
Press 6: For theft & harassment related complaints
Press 7: For duplicates bills or form request
Press 8: For registering call back request
Press 9: For electric vehicle and solor netmetering information
After press 2 And 5 call will be transfer to the customer care representative.
SMS Service
Type < EBILL > space YOUR 9 DIGIT CA NUMBER space E-MAIL ID and sent it to 5616108
Contacts Details
| Business Manager | |||
|---|---|---|---|
| Division/Circle | Name | Contact No. | |
| Chandni Chowk | Sh. Rahimuddin | 011-41249316 | [email protected] |
| Darya Ganj | Sh. Amit Gaur | 011-41249039 | [email protected] |
| G.T. Road | Ms. Shalini Singh | 011-41249272 | [email protected] |
| Karawal Nagar | Sh. Abhishek Sharma | 011-41247305 | [email protected] |
| Karkardooma | Sh.Pratyush Gupta | 011-41247137 | [email protected] |
| Krishna Nagar | Sh.Arvind Kumar Chaudhary | 011-41249296 | [email protected] |
| Laxmi Nagar | Sh. Sourav Bandyopadhyay | 011-41249256 | [email protected] |
| Mayur Vihar I and II | Sh. Deepak Kumar Saxena | 011-41247408 | [email protected] |
| Mayur Vihar III | Smt.Sapna Rathod | 011-41247426 | [email protected] |
| Nand Nagri | Sh. Kumar Brajesh Ranjan | 011-41247946 | [email protected] |
| Pahar Ganj | Sh.Bipin Anand | 011-41249071 | [email protected] |
| Patel Nagar | Sh.Swarup Mukhuty | 011-41247228 | [email protected] |
| Shankar Road | Sh.Ankit Khandelwal | 011-41249338 | [email protected] |
| Yamuna Vihar | Sh. Deepanshu Agarwal | 011-41247270 | [email protected] |
| Circle Head (Business) | |||
| Division/Circle | Name | Contact No. | |
| Central | Sh. Akash Chandra Supakar | 011-41247363 | [email protected] |
| North East | Sh. Madan Meena | 011-41249329 | [email protected] |
| South East | Sh. Rajesh Srivastava | 011-41249243 | [email protected] |
| Circle Head (O&M) | |||
| Division/Circle | Name | Contact No. | |
| Central | Sh.Sanjay Kumar | 011-41247842 | [email protected] |
| North East | Sh.Sita Ram | 011-41249328 | [email protected] |
| South East | Sh. N S Meena | 011-41249240 | [email protected] |
| Division Head (O&M) | |||
| Division/Circle | Name | Contact No. | |
| Chandni Chowk | Sh. Prabuddh Kumar | 011-41249544 | [email protected] |
| Darya Ganj | Sh. Naresh Sagar | N/A | [email protected] |
| G.T. Road | Sh. Aniruddha Arya | 011-41247642 | [email protected] |
| Karawal Nagar | Sh. Akshya Premi | 011-41247309 | [email protected] |
| Karkardooma | Sh. Pal Singh | 011-41247627 | [email protected] |
| Krishna Nagar | Sh. Avdesh Kumar | 011-41247630 | [email protected] |
| Laxmi Nagar | Sh. Arvind Kumar Negi | 011-41247634 | [email protected] |
| Mayur Vihar I and II | Sh. Sanjay Agarwal | 011-41247636 | [email protected] |
| Mayur Vihar III | Sh. A K Jain | 011-41247640 | [email protected] |
| Nand Nagri | Sh.Rajiv Paliwal | 011-41247645 | [email protected] |
| Pahar Ganj | Sh. Jagdish Pal | 011-41247618 | [email protected] |
| Patel Nagar | Sh.Nepal Singh | 011-41247244 | [email protected] |
| Shankar Road | Sh. Rajendra Aggarwal | 011-41247873 | [email protected] |
| Yamuna Vihar | Sh.R S Sharma | 011-41247269 | [email protected] |
| Focused Division Chief | |||
| Division/Circle | Name | Contact No. | |
| Chandni Chowk | Sh. R K Jain | 011-41249221 | [email protected] |
| Darya Ganj | Sh.Chandra Pal Singh | 011-41247615 | [email protected] |
| G T Road | Sh. Gyaneshwar Singh | N/A | [email protected] |
| Karawal Nagar | Sh.U K upadhya | 011-41247295 | [email protected] |
| Karkardooma | Sh. Shobha Ramdev | 011-41249465 | [email protected] |
| Krishna Nagar | Sh.Shobha Ram Dev | 011-41249465 | [email protected] |
| Laxmi Nagar | Sh. Pradeep Kumar Sharma | N/A | [email protected] |
| Mayur Vihar I and II | Sh. Pradeep Kumar Sharma | N/A | [email protected] |
| Mayur Vihar III | Sh. Pradeep Kumar Sharma | N/A | [email protected] |
| Nand Nagri | Sh. Gyaneshwar Singh | N/A | [email protected] |
| Pahar Ganj | Sh.R.K Jain | 011-41249221 | [email protected] |
| Patel Nagar | Sh. N K Kaushal | N/A | [email protected] |
| Shankar Road | Sh. N K Kaushal | N/A | [email protected] |
| Yamuna Vihar | Sh.Rakesh Kumar | 011-41247282 | [email protected] |
| Head (O&M) 11 KV | |||
| Division/Circle | Name | Contact No. | |
| BYPL | Sh.Devender Sharma | 011-41249248 | [email protected] |
| Head Business | |||
| Division/Circle | Name | Contact No. | |
| BYPL | Sh.Brajesh Kumar | 011-41249431 | [email protected] |
| Head Business (Retail) | |||
| Division/Circle | Name | Contact No. | |
| BYPL | Sh Naveen Vats | 011-41247120 | [email protected] |
| Head (O&M) | |||
| Division/Circle | Name | Contact No. | |
| BYPL | Sh.Pareekshit Bhardwaj | 011-41249846 | [email protected] |
Divisional Offices
| Division Name | Address |
|---|---|
| Chandni Chowk | Substation Bldng, Near Town Hall, New Delhi 110006 |
| Dariya Ganj | Kamla Market Office, Asaf Ali Marg New Delhi 110001 |
| Pahar Ganj | 11 Kv Substation,Near Aram Bagh Qtr Paharganj, New Delhi - 110055 |
| Shankar Road | 33 Kv,Substation Building, Shankar Road, New Delhi 110060 |
| Patel Nagar | Substation Bldng, Block-18, East Patel Nagar,New Delhi -110018 |
| Karkardooma | Bses Corporate Annexe ,Cbd-Iii Grid, Ground Floor,Opposite Agarwal Fun City Mall, Karkardooma, Delhi-110032 |
| G T Road | Substation Bldg, Gt Road, Shahdara Adj To Hind Pocket Books , Delhi-110095 |
| Krishna Nagar | F-15/2, Krishna Nagar, New Delhi 110051 |
| Laxmi Nagar | East Guru Angad Nagar, Radhu Palace, Laxmi Nagar-110092 |
| Mayur Vihar I-II | Substation Bldng, Adj To Lsc, Pocket 1, Mayur Vihar-1,New Delhi |
| Mayur Vihar -III | Substation Building -7, Near Somerville School, Vasundhara Enclave, Delhi 110096. |
| Yamuna Vihar | Substation Building At C-7, Yamuna Vihar, New Delhi - 110053 |
| Karawal Nagar | 66 Kv Grid Station,Bhagirathi, Near Gokul Puri Police Station, Yamuna Vihar,Delhi |
| Nand Nagri | C-102, Tahirpur Grid , Nandnagari New Delhi -110094 |
Consumer Grievances Process
Tier - I
For any complaint /request you can contact
011-39999808 (24/7 Customer Care)
Customer Care Centres (Mon-Fri 9:15am - 3:15pm & Sat 9:30am-1pm)
Online Cmplaint Paths -: Official website Email: [email protected] BSES Mobile App
Official website
Email: [email protected]
BSES Mobile App
8588892156 (WhatsApp support to report theft information)
To report Unethical practice or corruption related complaints, e-mail at [email protected] or you can contact 8010930719
If complaint is not resolved timely or you are not satisfied with the response you can contact customer care centers
Level 1: Customer Care Officer
Level 2: Business Manager
Level 3: Circle Head
If still not satisfied with the resolution consumer can contact
Level 4: Head (Customer Service) Post: Head, Customer Care, BSES Yamuna Power Limited Corporate Annexe Building, CBD-3, Karkardooma, Delhi-110032. Email: [email protected]
Tier - II
Sub-Station Building, Adj to BYPL Head Office, Near Karkardooma Courts,
Karkardooma, Delhi-110032
Ph: 8010939760
Email: [email protected]
Tier - III
If you are not satisfied with CGRF You can contact the electricity ombudsman at:
Address: B-53, Pashchimi Marg, Opp. Tagore International School, Vasant Vihar, New Delhi -110057
Ph: 011-26144979
Email: [email protected]
Solar Helpdesk Contact Support
BSES Yamuna Power Limited Key Consumer Cell, Sub-station No. 15, 9th Avenue I.P Extension, Adjacent St Andrew Scouts Sr. Sec School Patparganj, Delhi-110092 011-41247005 Email: [email protected]
Nodal Officer for net metering
011-41247031 (Yogesh Kumar)
011-41247953 (Vikas Srivastava)
011-41247005 (KCC Consumer Help Desk)
Report Corruption
BYPL Vigilance Department 8010930719 (Telephonic Support) 8588892156 (WhatsApp Support) Email: [email protected]
Head Office
For BSES Yamuna Power Limited Customers Head-Customer Care, BSES Yamuna Power Ltd BSES Corporate Annexe ,CBD-III GRID,First Floor, Opposite Agarwal Fun City Mall, Karkardooma, Delhi-110032.