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BSES Yamuna Power Ltd. Customer Care No 011-3999 9808

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BSES Yamuna Power Ltd. customer care number is 19122. Get BYPL toll free number, helpline, email id, complaint number & support info.

Toll-free numbers

  • 1 9122

    Helpline, 24/7

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About

BSES Yamuna Power Limited (BYPL) is one of the three electricity distribution companies in Delhi, India, licensed to supply power across central, east, and northeast parts of the city. Part of the Reliance Infrastructure group, BYPL serves millions of residential and commercial consumers in its distribution area. For billing, power outage, new connection, or other electricity-related queries, customers can reach BSES Yamuna Power customer care using the contact details listed below.

Email addresses

Important links

IVRS Menu 011-39999808

Select your preferred language: (Hindi, English)

Press 1: For No supply related complaints
Press 2: For fire & shock
Press 3: For billing & metering
Press 4: For new connection & load enhancement etc.
Press 5: KCC & GCC customers
Press 6: For theft & harassment related complaints
Press 7: For duplicates bills or form request
Press 8: For registering call back request
Press 9: For electric vehicle and solor netmetering information

After press 2 And 5 call will be transfer to the customer care representative.

SMS Service

Type < EBILL > space YOUR 9 DIGIT CA NUMBER space E-MAIL ID and sent it to 5616108

Contacts Details

Business Manager
Division/Circle Name Contact No. Email
Chandni Chowk Sh. Rahimuddin 011-41249316 [email protected]
Darya Ganj Sh. Amit Gaur 011-41249039 [email protected]
G.T. Road Ms. Shalini Singh 011-41249272 [email protected]
Karawal Nagar Sh. Abhishek Sharma 011-41247305 [email protected]
Karkardooma Sh.Pratyush Gupta 011-41247137 [email protected]
Krishna Nagar Sh.Arvind Kumar Chaudhary 011-41249296 [email protected]
Laxmi Nagar Sh. Sourav Bandyopadhyay 011-41249256 [email protected]
Mayur Vihar I and II Sh. Deepak Kumar Saxena 011-41247408 [email protected]
Mayur Vihar III Smt.Sapna Rathod 011-41247426 [email protected]
Nand Nagri Sh. Kumar Brajesh Ranjan 011-41247946 [email protected]
Pahar Ganj Sh.Bipin Anand 011-41249071 [email protected]
Patel Nagar Sh.Swarup Mukhuty 011-41247228 [email protected]
Shankar Road Sh.Ankit Khandelwal 011-41249338 [email protected]
Yamuna Vihar Sh. Deepanshu Agarwal 011-41247270 [email protected]
Circle Head (Business)
Division/Circle Name Contact No. Email
Central Sh. Akash Chandra Supakar 011-41247363 [email protected]
North East Sh. Madan Meena 011-41249329 [email protected]
South East Sh. Rajesh Srivastava 011-41249243 [email protected]
Circle Head (O&M)
Division/Circle Name Contact No. Email
Central Sh.Sanjay Kumar 011-41247842 [email protected]
North East Sh.Sita Ram 011-41249328 [email protected]
South East Sh. N S Meena 011-41249240 [email protected]
Division Head (O&M)
Division/Circle Name Contact No. Email
Chandni Chowk Sh. Prabuddh Kumar 011-41249544 [email protected]
Darya Ganj Sh. Naresh Sagar N/A [email protected]
G.T. Road Sh. Aniruddha Arya 011-41247642 [email protected]
Karawal Nagar Sh. Akshya Premi 011-41247309 [email protected]
Karkardooma Sh. Pal Singh 011-41247627 [email protected]
Krishna Nagar Sh. Avdesh Kumar 011-41247630 [email protected]
Laxmi Nagar Sh. Arvind Kumar Negi 011-41247634 [email protected]
Mayur Vihar I and II Sh. Sanjay Agarwal 011-41247636 [email protected]
Mayur Vihar III Sh. A K Jain 011-41247640 [email protected]
Nand Nagri Sh.Rajiv Paliwal 011-41247645 [email protected]
Pahar Ganj Sh. Jagdish Pal 011-41247618 [email protected]
Patel Nagar Sh.Nepal Singh 011-41247244 [email protected]
Shankar Road Sh. Rajendra Aggarwal 011-41247873 [email protected]
Yamuna Vihar Sh.R S Sharma 011-41247269 [email protected]
Focused Division Chief
Division/Circle Name Contact No. Email
Chandni Chowk Sh. R K Jain 011-41249221 [email protected]
Darya Ganj Sh.Chandra Pal Singh 011-41247615 [email protected]
G T Road Sh. Gyaneshwar Singh N/A [email protected]
Karawal Nagar Sh.U K upadhya 011-41247295 [email protected]
Karkardooma Sh. Shobha Ramdev 011-41249465 [email protected]
Krishna Nagar Sh.Shobha Ram Dev 011-41249465 [email protected]
Laxmi Nagar Sh. Pradeep Kumar Sharma N/A [email protected]
Mayur Vihar I and II Sh. Pradeep Kumar Sharma N/A [email protected]
Mayur Vihar III Sh. Pradeep Kumar Sharma N/A [email protected]
Nand Nagri Sh. Gyaneshwar Singh N/A [email protected]
Pahar Ganj Sh.R.K Jain 011-41249221 [email protected]
Patel Nagar Sh. N K Kaushal N/A [email protected]
Shankar Road Sh. N K Kaushal N/A [email protected]
Yamuna Vihar Sh.Rakesh Kumar 011-41247282 [email protected]
Head (O&M) 11 KV
Division/Circle Name Contact No. Email
BYPL Sh.Devender Sharma 011-41249248 [email protected]
Head Business
Division/Circle Name Contact No. Email
BYPL Sh.Brajesh Kumar 011-41249431 [email protected]
Head Business (Retail)
Division/Circle Name Contact No. Email
BYPL Sh Naveen Vats 011-41247120 [email protected]
Head (O&M)
Division/Circle Name Contact No. Email
BYPL Sh.Pareekshit Bhardwaj 011-41249846 [email protected]

Divisional Offices

Division Name Address
Chandni Chowk Substation Bldng, Near Town Hall, New Delhi 110006
Dariya Ganj Kamla Market Office, Asaf Ali Marg New Delhi 110001
Pahar Ganj 11 Kv Substation,Near Aram Bagh Qtr Paharganj, New Delhi - 110055
Shankar Road 33 Kv,Substation Building, Shankar Road, New Delhi 110060
Patel Nagar Substation Bldng, Block-18, East Patel Nagar,New Delhi -110018
Karkardooma Bses Corporate Annexe ,Cbd-Iii Grid, Ground Floor,Opposite Agarwal Fun City Mall, Karkardooma, Delhi-110032
G T Road Substation Bldg, Gt Road, Shahdara Adj To Hind Pocket Books , Delhi-110095
Krishna Nagar F-15/2, Krishna Nagar, New Delhi 110051
Laxmi Nagar East Guru Angad Nagar, Radhu Palace, Laxmi Nagar-110092
Mayur Vihar I-II Substation Bldng, Adj To Lsc, Pocket 1, Mayur Vihar-1,New Delhi
Mayur Vihar -III Substation Building -7, Near Somerville School, Vasundhara Enclave, Delhi 110096.
Yamuna Vihar Substation Building At C-7, Yamuna Vihar, New Delhi - 110053
Karawal Nagar 66 Kv Grid Station,Bhagirathi, Near Gokul Puri Police Station, Yamuna Vihar,Delhi
Nand Nagri C-102, Tahirpur Grid , Nandnagari New Delhi -110094

Consumer Grievances Process

Tier - I

For any complaint /request you can contact

011-39999808 (24/7 Customer Care)
Customer Care Centres (Mon-Fri 9:15am - 3:15pm & Sat 9:30am-1pm)
Online Cmplaint Paths -: Official website Email: [email protected] BSES Mobile App
Official website
Email: [email protected]
BSES Mobile App
8588892156 (WhatsApp support to report theft information)
To report Unethical practice or corruption related complaints, e-mail at [email protected] or you can contact 8010930719

If complaint is not resolved timely or you are not satisfied with the response you can contact customer care centers

Level 1: Customer Care Officer
Level 2: Business Manager
Level 3: Circle Head

If still not satisfied with the resolution consumer can contact

Level 4: Head (Customer Service) Post: Head, Customer Care, BSES Yamuna Power Limited Corporate Annexe Building, CBD-3, Karkardooma, Delhi-110032. Email: [email protected]

Tier - II

Sub-Station Building, Adj to BYPL Head Office, Near Karkardooma Courts,
Karkardooma, Delhi-110032
Ph: 8010939760
Email: [email protected]

Tier - III

If you are not satisfied with CGRF You can contact the electricity ombudsman at:

Address: B-53, Pashchimi Marg, Opp. Tagore International School, Vasant Vihar, New Delhi -110057
Ph: 011-26144979
Email: [email protected]

Solar Helpdesk Contact Support

BSES Yamuna Power Limited Key Consumer Cell, Sub-station No. 15, 9th Avenue I.P Extension, Adjacent St Andrew Scouts Sr. Sec School Patparganj, Delhi-110092 011-41247005 Email: [email protected]

Nodal Officer for net metering

011-41247031 (Yogesh Kumar)
011-41247953 (Vikas Srivastava)
011-41247005 (KCC Consumer Help Desk)

Report Corruption

BYPL Vigilance Department 8010930719 (Telephonic Support) 8588892156 (WhatsApp Support) Email: [email protected]

Head Office

For BSES Yamuna Power Limited Customers Head-Customer Care, BSES Yamuna Power Ltd BSES Corporate Annexe ,CBD-III GRID,First Floor, Opposite Agarwal Fun City Mall, Karkardooma, Delhi-110032.

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Frequently asked questions

  • What is BSES Yamuna Power Ltd. customer care number?

    The BSES Yamuna Power customer care number is 01139999808, available 24/7 for all inquiries including billing, no-supply complaints, and new connection requests.

  • What is BSES Yamuna Power Ltd. toll free number?

    The BSES Yamuna Power toll free helpline number is 19122, available 24/7 for all electricity-related complaints and service requests.

  • What is BSES Yamuna Power Ltd. email id for complaints?

    You can email BSES Yamuna Power at [email protected] for general customer support, or [email protected] for solar net metering related queries.

  • How to contact BSES Yamuna Power Ltd. customer care?

    You can reach BSES Yamuna Power customer care by calling the toll free number 19122 or 01139999808, emailing [email protected], visiting www.bsesdelhi.com, or following them on Facebook, Twitter, YouTube, and LinkedIn.

  • Does BSES Yamuna Power Ltd. have WhatsApp support?

    Yes, BSES Yamuna Power offers WhatsApp support. Customers can reach their WhatsApp helpline at 8745999808 for general queries or 8588892156 for reporting theft information and corruption complaints.

  • How to file a complaint with BSES Yamuna Power Ltd.?

    You can file a complaint with BSES Yamuna Power by calling 19122 or 01139999808, emailing [email protected], or using the No Supply Complaint Form, Street Light Complaint Form, or Feedback Form available at bsesdelhi.com.

  • What is the consumer grievance process for BSES Yamuna Power Ltd.?

    If your complaint is not resolved at the customer care level, you can escalate to the Customer Grievance Redressal Forum (CGRF) at Sub-Station Building near Karkardooma Courts, Delhi-110032 (Phone: 8010939760, Email: [email protected]), or further to the Electricity Ombudsman at B-53, Pashchimi Marg, Vasant Vihar, New Delhi-110057.

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