BSNL Customer Care No. 1800 345 1500
Organisation: BSNL
Toll free Numbers:
18003451500(Landline - from other operator mobile or Landline)
18001801502(WLL / CDMA)
18001801503(GSM Postpaid / Prepaid)
18003451504(Broadband Complaint Booking)
18004251957(BSNL - For MPLS & Other Data Services)
18004257007(Enterprise Services - MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
1909(DND from Landline / Mobile)
1500(Landline/Broadband)
1503(Mobile)
All India Numbers:
9482157007(SMS Other Operators)
Website:
IVRS Menu For 1800 345 1500
First Selected Language,
Press 1: Hindi
Press 2: English
After select Prefered language,
Press 1: For Landline Services Press 1: For Complaint Booking Press 2: For bill Enquiry Press 3: For Directory Enquiry Press 4: To Speak To The Customer Care Executive Press 5: Do not call registry Press 7: To repeat Menu
Press 1: For Complaint Booking
Press 2: For bill Enquiry
Press 3: For Directory Enquiry
Press 4: To Speak To The Customer Care Executive
Press 5: Do not call registry
Press 7: To repeat Menu
Press 2: For Broadband Services
Peess 3: For NGN based VAS (WINGS) Services
Press 7: Registering and appeal against to Complaint
Customer Care
LandLine
1500 from BSNL mobile or Landline 1800-345-1500 from other operator mobile or Landline
Broadband
1504 from BSNL mobile or Landline 1800-345-1504 from other operator mobile or Landline
GSM Postpaid / Prepaid
1503 from BSNL mobile or Landline 1800-180-1503 from other operator mobile or Landline
WLL / CDMA
1502 from BSNL mobile or Landline 1800-180-1502 from other operator mobile or Landline
Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
Toll Free No-18004257007 SMS Short Code for BSNL-57007 SMS Other Operators- 9482157007 Email Id- [email protected] Leased Line Call Centre: 1800-425-1957
Global Satellite Phone service
Contact No. : 0120-2755877 Fax No. : 0120-2755877 Call center : 1800 425 1957 Email : [email protected] , [email protected]
Grievance Redressal
Write to CMD BSNL by e-mail [email protected]
Tier : 1 Customer Care No. (Given Above)
Tier : 2 Appellate authority
| State | Name of PG Appellate Authrity | Phone | Address | Fax | |
|---|---|---|---|---|---|
| Andman and Nicobar | V. Jagadeesan, CGM | 03192-233800 | [email protected] | O/o CGMT, A and N Circle, Port Blair | 03192-233660 |
| Andhra Pradesh | Shri K. S. Vara Prasad, GM CFA | 0866-2444165 | [email protected] | Room No:407, 4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Vijaywada- 520004 | N/A |
| Assam | Kishor Kumar, GM(HR & Admn) | 0361-2736394 | [email protected] | O/o CGMT, Assam Telecom Circle, Guwahati-781001 | 0361-2736395 |
| Bihar | Shri M. S. Dhaker, GM(NWO-CFA) | 0612-2239938 | [email protected] | 5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001 | 0612-2221681 |
| Chhattisgarh | Shri Vijay Kumar Chhablani, PGM(CFA) | 0771-2229300 | [email protected] | Office of CGMT Chhattisgarh Telecom Circle Khamhardih Raipur (Chhattisgarh)-492007 | 0771-2228300 |
| Chennai | Shri. ILANTHIRAI V S, GM(CFA) | 044-26411300 | [email protected] | O/o CGMT, Chennai Telecom Distt., Chennai | 044-26426888 |
| Gujarat | Shri Rahul Patel, GM (CFA) | 079-26481366 | [email protected] | 8th Floor, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006 | 079-26481416 |
| Himachal Pradesh | Sh. Charan Singh PGM (CFA) | 0177-2620440 | [email protected] | O/o CGMTHP Circle, SDA Complex, Kasumpti, Block NO.11 Shimla-9 . Mob- 09412710300 | 0177-2628881 |
| Calcutta | S N Banerjee, GM(S&M) | 033-22438000 | [email protected] | O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan, 34, B.B.D. Bag, Kol- 700 001 | N/A |
| Haryana | Sh. Satish Kumar Chopra, PGM(CFA) | 0171-2602700 | [email protected] | O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. - 133001 | 0171-2603155 |
| Jharkhand | Sh. Sanjay Kumar, PGM(CFA) | 0651-2208800 | [email protected] | O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi - 835217 | N/A |
| Jammu & Kahmir | Shri Ravindra Kumar LL & BB, GM(CFA) | 0191-2477222 | [email protected] | O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu | 0191-2477255 |
| M. K. Yadav [Mobile], GM(CM) | 0191-2477789 | [email protected] | 4th Floor, Trikuta Nagar Exchange Building, Jammu | 0191-2477555 | |
| Kerala | Sri. Sathesh .R, GM(HR & Admn) | 0471-2306600 | [email protected] | O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033 | 0471-2305922 |
| Karnataka | Sri G R Ravi, PGM(CFA), Addl charge of PGM-CM (Excluding Bangalore & Kolar), Karnataka | 080-25362244 | [email protected] | Area of Jurisdiction--Basic and Mobile, Karnataka Circle (Excluding Bangalore and Kolar), Room No.205, O/o CGMT KTK, Halasuru, Bangluru-560008 | N/A |
| Karnataka | Sri Manoj Kumar, GM(HR/A) (only Bangalore and Kolar) Karnataka | 080-22865300 | [email protected] | Area of Jurisdiction --Basic and Mobile, Karnataka Circle (only Bangalore and Kolar), 5th floor, O/o PGM-BGTD Rajbhavan road, Bangaluru-560001 | N/A |
| Karnataka | Sri Atul Wakhle, GM-CM (Excluding Bangalore & Kolar), Karnataka | 080-25555111 | [email protected] | Area of Jurisdiction--Mobile, Karnataka Circle (Excluding Bangalore and Kolar), Room No.326, O/o CGMT KTK, Halasuru, Bangluru-560008 | N/A |
| Maharashtra | Smt Jyotsana Ekka, PGM(CFA) | 022-26600389 | [email protected] | 2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai - 400054 | N/A |
| Madhya pradesh | Neeraj Khare, PGM (NWO-CFA) | 0755-2570700 | [email protected] | O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal | 0755-2572424 |
| Norh east 1 | Shri Shivendra Nath, GM(HR) | 0364-2224737 | [email protected] | Room No. 225, Ist Floor, O/o CGMT, CTO Building, N.E-1 Circle, Shillong - 793001, Meghalaya. | N/A |
| North east 2 | Shri BABU Ram, GM(S & M) | 03862-234470 | N/A | O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur | N/A |
| Odisha | Manoj Kumar Patel, GM(CFA) | 0674-2535399 | [email protected] | O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009 | 0674-2534545 |
| Punjab | Sh A.K. Kararha, [Basic and Internet], PGM (CFA) | 0172-2604747 | [email protected]. in | Room no 226, O/o CGMT Punjab Circle, Sector 34A, Chandigarh | 0172-2664100 |
| Punjab | Sh A.K. Kararha, [Cellular], PGM(CMTS) | 0172-2673050 | [email protected] | BSNL T.E Building, Sector 49-C, Chandigarh | 0172-2673030 |
| Rajasthan | Shri Mukesh Kumar, [Basic & Mobile], GM(CFA) | 0141-2365050 | [email protected] | O/o CGMT, Sardar Patel Marg, C-Scheme, Jaipur-8 | N/A |
| Tamil Nadu | T.PONKODI , PGM(NWO-CFA) | 044-28293914 | [email protected] | O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006 | 044-28293915 |
| UP East | Neeraj Verma, PGM(OP) | 0522-2621200 | [email protected] | O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow | 0522-2230300 |
| UP West | Sh A K Srivastava, GM(HR) | 0121-2600786 | [email protected] | O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar | N/A |
| Uttaranchal | B. S. Rauthan, DGM(NWO-CFA) | 0135-2714100 | [email protected] | O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001 | 0135-2714300 |
| West Bengal | Sri Ashok Kumar, PGM (OP) | 033-22483635 | [email protected] | O/o CGM, West Bengal Telecom Circle, BSNL | N/A |
| West Bengal | Sri Tridip Kumar Sinha, AGM (OP) | 033-22100812 | [email protected] | CTO Building, 8, Red Cross place, Kolkata-700001 | N/A |
| Telangana | Smt. T.Anila Kiran, PGM(NW-CFA) | 040-23201212 | [email protected] | 2nd Floor, Doorsanchar Bhavan, Nampally Stn Road, Abids, Hyderabad-1, Telangana | N/A |
Tier : 3 If you are not satisfied with consumer grievance redressal You can contact further :
| Name of Public Grievance Officer / Designation | Telephone no. | Office Address | |
|---|---|---|---|
| GM(CDN) | 011-23717055 011-23312021 (FAX) | [email protected] | Room No. 27, IR Hall, Eastern Court, Janpath , New Delhi-110001 |
| AGM(PG)/DM(PG) | 011-23766621 | [email protected] | O/O GM (CDN), BSNL CO IR Hall Eastern Court, Janpath , New Delhi-110001 |
Tier : 4 If a complainant is not able to get the complaint redressed click CPGRAMS for lodging the grievance.
Cabinet Secretarate Directorate of Public Grievance
The Secretary Directorate of Public Grievance, 2nd Floor, Sardar Patel Bhawan, Sansad Marg, New Delhi-110001 Tel. No. : 011-23743139, 011-23741228, 011-23363733 Fax No. : 011-23345637 Email : [email protected]
Registered & Corporate Office
Bharat Sanchar Bhavan Harish Chandra Mathur Lane Janpath, New Delhi-110 001