Capital Small Finance Bank Toll Free No. 1800 120 1600
Organisation: capitalbank.co.in
Toll free Numbers:
18001201600(Customer Support, 24x7)
All India Numbers:
01815051111(Customer Support)
01815052222(General Queries)
9222655555(SMS service no. to block your card)
Website:
Address
Capital Small Finance Bank Limited Midas Corporate Park, IIIrd Floor, 37, G.T.Road, Jalandhar - 144001 India Phone : 0181-5051111, 0181-5052222 Fax : 0181-5053333 Email : mail [at] capitalbank [dot] co [dot] in
Blocking of Card by sending SMS
To block the lost or stolen ATM/Debit card-
Send BLOCK <Account No> to 9222655555 from the registered mobile no.
If card holder has multiple ATM/Debit cards in the same account and same registered mobile number
Send BLOCK <Account No> to 9222655555 from the registered mobile no.
Send BLOCK <Account No> <Last 4 Digits of your ATM/Debit Card> to 9222655555
| Designation | Email Id |
|---|---|
| Managing Director and CEO | [email protected] |
| Chief Operating Officer | [email protected] |
| Regional Head – Jalandhar | [email protected] |
| Regional Head – Ludhiana | [email protected] |
| Regional Head – Chandigarh | [email protected] |
Capital Small Finance Bank Limited Midas Corporate Park, IIIrd Floor, 37, G.T.Road, Jalandhar - 144001 India Phone : 0181-5051111, 0181-5052222 Fax : 0181-5053333 Email : [email protected]
Grievance Redressal Mechanism
Send your Grievance / Feedback to [email protected] with your Name, Contact Number, Address, Account Number & Message.
Level 1
Contact you bank Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge . Respective officers will assist in resolving the issues for you.
Level 2
If you are not satisfied with the services/responses, you may contact the Nodal officer as:
Mr. Harish Kumar Capital Small Finance Bank Ltd. MIDAS Corporate Park, Ground Floor, 37, G.T. Road, Jalandhar - 144001 Mobile: 7508177304, Desk: 0181-5025244 E-mail: [email protected]
Level 3
If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days, you may conatct the Principal Nodal Officer (PNO)
Mr. Harinder Singh Capital Small Finance Bank Ltd. MIDAS Corporate Park, Ground Floor, 37, G.T. Road, Jalandhar - 144001 Phone : 0181-5051111, 0181-5052222 Fax : 0181-5053333 E-mail: [email protected]
Level 4
If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response within 30 days, you may refer your case to the Banking Ombudsman of your region:
Contact Details of Senior Management
| Designation | Email Id |
|---|---|
| Managing Director and CEO | [email protected] |
| Chief Operating Officer | [email protected] |
| Regional Head – Jalandhar | [email protected] |
| Regional Head – Ludhiana | [email protected] |
| Regional Head – Chandigarh | [email protected] |