Contact Caribbean Airlines customer care. Get Caribbean Airlines email id, helpline, complaint details, address & support info.
About
Caribbean Airlines is the flag carrier airline of Trinidad and Tobago, headquartered in Piarco. It operates scheduled passenger flights connecting the Caribbean with North America, South America, and other regional destinations. For booking, baggage, refund, or general inquiries, customers can reach Caribbean Airlines customer care using the contact details listed below.
Email addresses
- [email protected]
For General Query
- [email protected]
For Refund
- [email protected]
Alternate No. For Refund
Important links
Ticket Offices Directory
| Sr.No. | Name | For Reservations & Information | For Baggage | For Flight Information | Hours | Ticket Office |
|---|---|---|---|---|---|---|
| 1 | Antigua | +1 800 744 2225 | + 1 268 484 1315 (9am-4pm) | +1 800 744 2225 | Mon to Fri 8:00 am - 4:00 pm Closed Weekends and Public Holidays | VC Bird International Airport |
| 2 | Barbados | +1 246 429 5929, +1 800 744 2225 | +1 246 428 1650, 1651, +1 246 536 1300 [email protected] | +1 800 744 2225 | Mon - Fri 8:00 am - 4:00 pm Closed weekends and Public Holidays | 1st floor Norman Center Building, Broad Street, Bridgetown, Barbados |
| 3 | Belgium / Luxembourg | +32 (0) 27 12 05 87 Fax: +32 (0) 27 25 83 92 | AVIAREPS BVBA, Jan Emiel Mommaertslaan 16 B,1831 Diegem,Belgium | |||
| 4 | Caracas | +58 212 7201161, +58 212 7619248 | +58 424 1574838 | Mon - Fri 9:00 am - 12:00 pm & 1:00 pm - 4:00 pmWeekends & Public Holidays | Boulevard Sabana Grande, Edificio Galerías Bolívar Torre A - Piso 1 - Of. 11-A,Caracas | |
| 5 | Cuba | 800-BWRES (800-29737) | Mon - Fri 9:00 am - 4:30 pm | Calle 23, esquina P. La Rampa. Vedado, Plaza de la Revolución. La Habana | ||
| 6 | Curacao | +(599) 9 788-9959 | 599 9 670 1297 [email protected] | Mon - Fri 8:00 am - 5:00 pm Sat 9:00 am - 12:00 pm | ||
| 7 | Dominica | +1 767 235 1060 | 9:00 am to 4:00 pm daily | |||
| 8 | France | +33 (0) 1 53 43 53 98 Fax: +33 (0) 1 53 43 79 19 | 11 Rue Auber 75009Paris | |||
| 9 | Ft. Lauderdale | +1 800 920 4225 | +1 954 363 1383 Friday 12:00 pm - 6:00 pm Saturday 12:00 pm - 6:00 pm Only | +1 800 920 4225 | Mon, Thu, Fri, Sat & Sun 11:00 am - 6:00 pm Tue & Wed 10:00 am - 5:00 pm | |
| 10 | Germany | 49 (069) 770 673 008 Festnetzpreis 14 ct/min; Mobilfunkpreise maximal 42 ct/min | AVIAREPS AG, Kaiserstrasse 77, 60329Frankfurt / Main | |||
| 11 | Grenada | +1 800 744 2225 | +1 473 439 0681, +1 473 439 0682 [email protected] | +1 800 744 2225 | Daily 6.00 am to 7.00 pm | |
| 12 | Guyana | 011 592 261 2202 | Mon - Fri 8:00 am - 3:30 pm | #91-92 Avenue of the Republic and Regent Street,Georgetown | ||
| 13 | Jamaica (Kingston) | Jamaica (International calls) +1 800 523 5585 Jamaica (Local calls) 888 359 2475 | +1 876 499 1880 | + 1 800 744 2225 | Monday - Friday 8:00 am - 4:00 pm Closed on Saturdays, Sundays and Public Holidays | 128 Old Hope Road, Kingston 6 |
| 14 | Jamaica (Montego Bay) | + 1 876 285 4743 (Fri & Sun) 11:00 am - 4:00 pm | 8:30 am - 6:00 pm Daily | |||
| 15 | Miami | +1 800 920 4225 | +1 305 869 3795 | +1 800 920 4225 | Daily 12:30 pm - 2:30 pm | Miami International Airport,South Terminal "J", 4200 NW 21 Street, Miami, Florida33126 (Situated at Departures Level Second Floor) |
| 16 | Nassau | +1 880 920 4225 9:00 am - 6:00 pm | +1 242 702 7200 Ext 5120 Daily 9:00 am - 6:00 pm | +1 880 920 4225, +1 242 702 7100 (local) | Monday, Wednesday, Friday Available on flight days only 10:00 am to 4:00 pm | Terminal A - East Departure |
| 17 | New York | +1 800 920 4225 | +1 800 920 4225 | 24 hours a day, 7 days a week (Priority for service given to customers traveling on departing flights) | JFK Terminal 4, JFK Departure Level (fourth floor) | |
| 18 | Orlando | +1 800 920 4225 | +1 407 825 3482 Mon to Fri 10:00 am - 5:00 pm | Mon, Wed & Fri 12:15 pm - 02:15 pm Tue, Thu, Sat, Sun Closed | 9403 Jeff Fuqua Blvd. Suite 9378Orlando, FL 32827-4399 | |
| 19 | Scandinavia | +46 (0) 8 545 259 30 Fax: +49 (0) 8 241 888 | AVIAREPS AB, Riddargatan 17,114 57 Stockholm, Sweden | |||
| 20 | St. Lucia (Castries) | +1 800 744 2225 | +1 758 452 2789 +1 758 453 0080 [email protected] | +1 800 744 2225 | Mon to Fri 8:00 am - 4:00 pm | George F. L. Charles International Airport |
| 21 | St. Maarten | +1 721 546 7661 or 7660 | +1 721 546 7660 or 7661 Mon, Wed, Thur, Fri 9:00 am - 4:00 pm Tue & Sat 8:30 am - 6:00 pm Sun closed | +1 721 546 7661 or 7660 | Mon - Sat 9:00 am - 4:00 pm | Ticket Sales Office now relocated to Princess Juliana Airport, Simpson Bay, Zaro Building |
| 22 | St. Vincent | 1 800 744 2225 | + 1 784 456 5555 - Ext. 1023 | |||
| 23 | Suriname | +597 52 00 34 / 0035 (local) or +868 625 7200 Fax: +597 32 5437 | +597 0325 437 | Mon - Fri 8:00 am - 4:00 pm | Paramaribo Express, N.V. Wagenwegstraat 36,Paramaribo | |
| 24 | Sweden | +46 8 545 259 51 | AVIAREPS AB,Riddargatan 17, 114 57 StockholmFax; +46 8 241 888 | |||
| 25 | Switzerland | +41 44 286 99 27 Fax: +41 44 286 99 24 | Airline Center, Badenerstrasse 15, 8004 Zurich | |||
| 26 | The Netherlands | +31 (0) 20 6 55 11 79 Fax: +31 (0) 20 6 23 01 51 | AVIAREPS Bv, Beechavenue 104, 1119 PP Schipol,The Netherlands | |||
| 27 | Tobago | +1 868 669 3000 ext 2630 8:00 am- 4:00 pm | +1 868 639 0595/0588, +1 8686 669 3000 ext 2630 8:00 am - 4:00 pm | +1 868 669 3000 | Daily 5:00 am - 8:40 pm Except Wednesdays 5:00 am - 11.30pm | ANR Robinson International Airport |
| 28 | Toronto | +1 800 920 4225 | +1 905 672 9991 | +1 800 920 4225 (toll free) | Mon, Tue, Thu & Fri: 8:00 pm - 10:30 pm Wed & Sun: 12:30 pm - 3:15 pm & 8:00 pm - 10:30 pm. Sat: 6:30 am - 9:00 am & 8:00 pm - 10:30 pm | Caribbean Airlines, Terminal 3 - Departure Level(curb -side post #35) - Check in counters 432 & 433 |
| 29 | Trinidad | +1 868 625 7200 | +1 868 669 3000 Ext. 7513, 7514 | +1 868 669 3000 | Daily 8:00 am - 7:00 pm AST | Mezzanine Level, The Parkade, Corner of Queen and Richmond Streets, Port-of-Spain |
Sales and Customer Support Directory
Timimg: 8am - 7pm AST
| Sr.No. | Name | Contact No. |
|---|---|---|
| 1 | USA & Canada | + 1 800 920 4225 |
| 2 | Trinidad & Tobago and Suriname | + 1 868 625 7200 |
| 3 | Guyana (International calls) | + 1 800 744 2225 |
| 4 | Guyana (Local calls) | 226 1260 |
| 5 | Jamaica (International calls) | + 1 800 523 5585 |
| 6 | Jamaica (Local calls) | 888 359 2475 |
| 7 | St. Maarten (local) | + 1 721 546 7661 or 7660 |
| 8 | Havana, Cuba (Local calls) | 800 29737 |
| 9 | Curacao | +(599) 9 788-9959 |
| 10 | Grand Cayman | (345) 769-4071 |
| 11 | Dominica | 1-833-522-4762 |
| 12 | Other Caribbean | + 1 800 744 2225 |
| 13 | Caracas | + 58 212 762 0231, + 58 212 762 4349, + 58 212 761 4478 |
| 14 | UK | +44(0)207 644 8845, +44(0)207 572 1218 |
| 15 | All other locations | + 1 800 523 5585 |
Arrivals/Departures Directory
Timing- 7am - 8pm (AST)
| Sr.No. | Daily | Contact No. |
|---|---|---|
| 1 | USA, Canada & St. Maarten | + 1 800 920 4225 |
| 2 | Trinidad & Tobago and Suriname | + 1 868 625 7200 |
| 3 | Guyana (International calls) | + 1 800 744 2225 |
| 4 | Guyana (Local calls) | 226 1260 |
| 5 | Jamaica (International calls) | + 1 800 523 5585 |
| 6 | Jamaica (Local calls) | 888 359 2475 |
| 7 | Havana, Cuba (Local calls) | 800 29737 |
| 8 | Grand Cayman | (345) 769-4071 |
| 9 | Curacao | +(599) 9 788-9959 |
| 10 | Other Caribbean | + 1 800 744 2225 |
| 11 | Caracas | + 58 212 762 0231, + 58 212 762 4349, + 58 212 761 4478 |
| 12 | UK | +44(0)207 644 8845, +44(0)207 572 1218 |
| 13 | All other locations | + 1 800 523 5585 |
Baggage Services Directory
| Sr.No. | Name | Contact No. |
|---|---|---|
| 1 | Antigua | + 1 268 484 1315 |
| 2 | Barbados | +1 246 428 1650 /1631, +1 246 536 1300 |
| 3 | Curacao | 599 9 670 1297 |
| 4 | Dominica | +1 767 235 1060 |
| 5 | Ft Lauderdale | +1 954 363 1383 |
| 6 | Grenada | + 1 473 439 0681 |
| 7 | Guyana | 011 592 261 2202 |
| 8 | Kingston | +1 876 499 1880 |
| 9 | Miami | + 1 305 869 3795 |
| 10 | Montego Bay | + 1 876 285 4743 |
| 11 | Nassau | + 1 242 702 7200 - Ext. 5120 |
| 12 | New York | |
| 13 | Orlando | + 1 407 825 3482 |
| 14 | Port-of-Spain | + 1 868 669 3000 - Ext. 7513/7514 |
| 15 | St. Lucia | +1 758 452 2789 |
| 16 | St. Maarten | +1 721 546 7660 or 7661 |
| 17 | St. Vincent | + 1 784 456 5555 - Ext. 1023 |
| 18 | Suriname | +597 0325 437 |
| 19 | Tobago | + 1868 639 0595/ 0588, +1 8686 669 3000 - Ext 2630 |
| 20 | Toronto | + 1 905 672 9991 |
Corporate Offices Directory
| Sr.No. | Name | Phone No. | Fax No. | Address |
|---|---|---|---|---|
| 1 | Trinidad and Tobago | + 1 868 625 7200 | + 1 868 669 6541 | Iere HouseGolden Grove Road PiarcoTrinidad, West Indies |
| 2 | Jamaica | + 1 876 924 8331 | + 1 876 924 8331 | 128 Old Hope RoadLiguanea, Kingston 6 |
Other Directory
| Sr.No. | Name | Contact Details | Address |
|---|---|---|---|
| 1 | Corporate Communications | + 1 868 669 3000 ext 2255 Fax + 1 868 669 1520 | |
| 2 | Customer Relations | + 1 868 669 0336 (8am-4pm) | Caribbean Airlines Customer Experience Department National Mail Centre P.O. Box 2094 Piarco Trinidad, W.I. |
| 3 | E-Business Support Center | [email protected] | Caribbean Airlines Limited Iere House, Golden Grove Road, Piarco Trinidad W.I. Company Number: C5323(95) |
| 4 | Special Services and Disability Assistance | 855-225-2247 (7am-8pm) [email protected] | |
| 6 | Cargo Services Trinidad & Tobago | 868-669-3000 option 4, 1-888-828-5206 [email protected] |
Caribbean Miles/Club Caribbean Services Directory
Email: [email protected]
| Sr.No. | Name | Contact No. |
|---|---|---|
| 1 | Trinidad and Suriname | + 1 868 625 5540, + 1 868 625 7200 |
| 2 | Tobago | +1 868 660 7200 |
| 3 | USA and Canada | +1 800 920 4225, +1 800 523 5585 |
| 4 | St Maarten | +1 800 920 4225 |
| 5 | Caribbean and Guyana | +1 800 744 2225 |
| 6 | Jamaica (International) | + 1 800 523 5585 |
| 7 | Jamaica (Local) | 888 359 2475 |
| 8 | Curacao | +(599) 9 788-9959 |
| 9 | Grand Cayman | (345) 769-4071 |
| 10 | Other Caribbean | + 1 800 744 2225 |
| 11 | Caracas | + 58 212 762 0231, + 58 212 762 4349, + 58 212 761 4478 |
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Frequently asked questions
How to contact Caribbean Airlines customer care?
You can contact Caribbean Airlines customer care by emailing [email protected] for general queries or [email protected] for refund requests, calling +1 800 920 4225 for USA and Canada, or reaching out via their official social media channels on Facebook, Twitter, LinkedIn, and Instagram. You can also visit caribbean-airlines.com for online support.Does Caribbean Airlines have WhatsApp support?
No, Caribbean Airlines does not currently offer WhatsApp support. Customers can reach Caribbean Airlines by email at [email protected], by phone through the regional contact numbers listed on their website, or via their official social media channels.How to file a complaint with Caribbean Airlines?
You can file a complaint with Caribbean Airlines by emailing [email protected], submitting a request through the Customer Support Forms page at caribbean-airlines.com/#/contact-directory/customer-relations, or calling +1 868 669 0336 to reach the Customer Relations department between 8am and 4pm AST.What is Caribbean Airlines email id for general queries?
The Caribbean Airlines email id for general queries is [email protected]. For refund requests, write to [email protected], and for e-ticket related queries, use [email protected].What is Caribbean Airlines customer support phone number for USA and Canada?
The Caribbean Airlines customer support phone number for USA and Canada is +1 800 920 4225. This line is available for reservations, flight information, baggage assistance, and general inquiries from customers across North America.Where is Caribbean Airlines head office located?
The Caribbean Airlines head office is located at Iere House, Golden Grove Road, Piarco, Trinidad, West Indies. The main corporate phone number is +1 868 625 7200.
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