Cashfree Customer Care

The Customer is requested to read and understand the below escalation matrix to ensure a timely redressal of their grievances.

Level 1

The Customer can visit Cashfree Support page and refer to specific query/issue related to their grievance. The Customer can fill up forms available for specific issue to report their grievance. It will take 4-5 working days. If the Customer is not satisfied with the response provided, the Customer can go for next level of escalations.

Level 2

In case the Customer wishes to further escalate the grievance, the Customer can get the grievances registered by e-mailing: [email protected]

Cashfree respond within 4-5 working days from the date of the on which grievance was filed. The Customer may request for update on grievance in case if any grievance requires more than thespecified time period and the Customer shall be kept updated on the status of the grievance. If the Customer is not satisfied with the response provided, the Customer can go for next level of escalations.

Level 3

In case the Customer still has any grievance, the Customer shall escalate such grievance to the Nodal Officer.

Cashfree Payments India Private Limited, 612/1, 4th Floor, 80 Feet Rd, Koramangala 4th Block, Bengaluru, Karnataka - 560034, India