Contact Cashfree customer care. Get Cashfree email id, helpline, complaint details, address & support info.
About
Cashfree is an Indian fintech company headquartered in Bengaluru that provides payment gateway and payout solutions for businesses across India. It processes transactions for thousands of merchants, offering services such as online payments, instant refunds, and bank account verification. For queries related to payments, settlements, or account support, customers can reach Cashfree customer care using the contact details listed below.
Email addresses
- [email protected]
General Query
- [email protected]
Acoount Related Query
Important links
Grievance Redressal
The Customer is requested to read and understand the below escalation matrix to ensure a timely redressal of their grievances.
Level 1
The Customer can visit Cashfree Support page and refer to specific query/issue related to their grievance. The Customer can fill up forms available for specific issue to report their grievance. It will take 4-5 working days. If the Customer is not satisfied with the response provided, the Customer can go for next level of escalations.
Level 2
In case the Customer wishes to further escalate the grievance, the Customer can get the grievances registered by e-mailing: [email protected]
Cashfree respond within 4-5 working days from the date of the on which grievance was filed. The Customer may request for update on grievance in case if any grievance requires more than thespecified time period and the Customer shall be kept updated on the status of the grievance. If the Customer is not satisfied with the response provided, the Customer can go for next level of escalations.
Level 3
In case the Customer still has any grievance, the Customer shall escalate such grievance to the Nodal Officer.
Mr. Naveen Borawar Cashfree Payments India Private Limited address: 612/1, 4Th Floor, 80 Feet Rd, Koramangala 4Th Block, Koramangala, Bengaluru, Karnataka 560034 E-Mail: [email protected]
Head Office
Cashfree Payments India Private Limited, 612/1, 4th Floor, 80 Feet Rd, Koramangala 4th Block, Bengaluru, Karnataka - 560034, India
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Frequently asked questions
What is Cashfree email id for complaints?
You can email Cashfree at [email protected] for general queries or [email protected] for account related queries. For escalated grievances, you can write to the Nodal Officer at [email protected].What is Cashfree head office address?
The head office of Cashfree is located at Cashfree Payments India Private Limited, 612/1, 4th Floor, 80 Feet Road, Koramangala 4th Block, Bengaluru, Karnataka - 560034, India.How to contact Cashfree customer care?
You can contact Cashfree customer care by emailing [email protected] or [email protected], visiting their support page at cashfree.com/help/questions/customers, or reaching out via their social media handles on Facebook, Twitter, Instagram, and LinkedIn.Does Cashfree have WhatsApp support?
Cashfree does not currently offer WhatsApp support. You can reach them by email at [email protected] or through the contact and report forms available on their website.How to file a complaint with Cashfree?
To file a complaint with Cashfree, visit their Support page and fill the relevant issue form, which is typically resolved within 4-5 working days. If unsatisfied, you can escalate by emailing [email protected], and further escalate to the Nodal Officer at [email protected].How to report an issue with Cashfree payments?
You can report an issue with Cashfree by filling the form at cashfree.com/en/report-issue or contacting them via the customer support page. For instant refund related queries, Cashfree also provides a dedicated FAQ section at cashfree.com/instant-refunds.
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