Catholic Syrian Bank (CSB) Customer Care No. 1800 266 9090
Organisation: Catholic Syrian Bank
Toll free Numbers:
18002669090(For Customer Support)
18008913333(For DigiSaathi, 24x7)
180089114431(Alternate No. For DigiSaathi, 24x7)
1930(For Online Financial Fraud)
All India Numbers:
04222228422(For Contact Support)
04226612300(For Phone Banking)
04846451631(For ATM/ Lost Cards Related Queries)
04842368032(Alternate No. For ATM/ Lost Cards Related Queries)
04846690850(For Digital Payment Frauds)
9072600128(Alternate No. Frauds)
9702988880(For WhatsApp Support)
8828800900(For Instant Balance Enquiry via Missed Call)
Website:
Emails:
IVRS Menu : 1800 266 9090
Press 1- For atm card blocking and hostlisting
Press 2- For atm card enquiry
Press 3- For Internet banking services
Press 4- For mobile banking services
Press 5- For assistance on international fund transfer
Press 6- To repeat menu
Press 0- To go to main menu
Press 9- To talk to customer care executive
SMS Services
Send SMS <CSBMOB> to 56161* from registered mobile number
Grievance Redressal Procedure
Level 1 :
Level 2 :
If your query is still not heard or solved , then you can contact to the Zonal Nodal Officers given below : Sr.No. Zone Officer Contact No. Email Office Address 1 South Kerala and Ernakulam Zones (Kerala 1) Mr Sujith P Rajan 9072666763 / 9747949042 [email protected] Zonal Office, Malankara Building Complex, Palayam, University Campus; P O, Thiruvananthapuram - 695 034 Kerala 2 Thrissur and North Kerala Zones (Kerala 2) Mr Abhilash Johney 9072666764/ 9847077543 [email protected] CSB Bank, Head Office, CSB Bhavan, College Road, Thrissur - 680020 3 Chennai and Coimbatore Zones (Tamilnadu) Ms Saranya R 9072666760/ 9942063813 [email protected] Zonal Office, 7th Floor, Rani Seethai Hall, Anna Salai, Chennai. 4 Karnataka and APT Zones Mr Shreyas Damodar Nair 9072666762/ 9656305078 [email protected] CSB Bank Ltd., Zonal Office Unit No. 501- A, 5th Floor 132, Devatha Plaza, Residency Road Bengaluru- 560025 5 West 1 and West II Zones Mr Rahul Uttam Kadam 9072666757/ 7756073551 [email protected] Zonal Office, CSB Bank Limited, Ground Floor, Mafatlal House, H T Parekh Marg, Churchgate, Mumbai 6 Northern Zone Mr Dilip Magar 9072666758 / 9820598652 [email protected] Zonal Office, Northern Zone, 1st and 2nd Floor, Sanatana Dharma World University Trust, 20, South Patel Nagar, New Delhi - 110008
Level 3 :
If you are still not satisfied by the resolution provided in the above levels , then you can contact to the Principal Nodal Officer of the Bank . Ph: 0487-2333020 Email: [email protected] Address: Principal Nodal Officer for Customer Grievances CSB Bank Limited Head Office, CSB Bhavan, St Marys College Road Thrissur - 680020 Kerala
Level 4 :
Internal Ombudsman Contacts
| Sr.No. | Name | Designation | Contact No. | Address |
|---|---|---|---|---|
| 1 | Centralised Processing Cell | Forex Centralised Processing Cell (Forex CPC) | 9072601520, 9072601522, [email protected] | 4th Floor, E-Block, Nelson Chambers 115, Nelson Manickam Road Chennai – 600 029 Tamil Nadu, India |
| 2 | Internal Ombudsman | Shri. Laxminarayana Rao | 0487-2333020, [email protected] | |
| 3 | International Banking Division (IBD) | Asst. General Manager | 0484-6451637 | |
| 4 | International Banking Division (IBD) | Chief Manager | 0484-2353313, 0484-6451643, 0484-6060257, 0484-2381936, 0484-2381933, 0484-2371301, 0484-2373231, 0484-2380441, 0484-2381829, Fax: 0484-2363302, [email protected] | The CSB Ltd. International Banking Division Market Road, P.B No. 1156 Ernakulam,Kochi - 682 011 |
| 5 | Know Your Customer Norms | 0487-6619200, [email protected] | Chief Compliance Officer Compliance and PMLA Department Head Office, CSB Bhavan, Thrissur |
Small and Medium Enterprises (SMEs) Banking Officers
| S. No | Region | Name | Contact No. | Address | |
|---|---|---|---|---|---|
| 1 | Chennai | Mr. Jinto Antony Kurian / Mr. James Xaviour | 9176244055, 8939583399 | [email protected] , [email protected] | Chennai, Puducherry, Nellore, Sriperumbudur, Vellore, Vaniyambadi, Cuddalore |
| 2 | Tiruppur | Mr. Brijesh M D | 9787012400 | [email protected] | Tiruppur, Avinashi, Erode, Salem, Palakkad, Karumathampatti, Gobi, Udumalpet, Pollachi |
| 3 | Coimbatore | Mr. Stalin S | 9361165511 | [email protected] | Coimbatore, Annur, Madurai, Karur, Tirunelveli, Sathy, Avinashi, Dindugul, Trichy, Thanjavur |
| 4 | Bengaluru | Mr. Vijaykumar H Savla / Mr. Basawaraj Sonnada | 8155999135, 7259173004 | [email protected] , [email protected] | Bengaluru, Hosur, Belgaum |
| 5 | New Delhi | Mr. Vishal Vaibhav / Mr. Prahlad Giri | 9919656644, 9953002584 | [email protected] , [email protected] | Delhi, NCR, Chandigarh, Ludhiana, Jalandhar |
| 6 | Hyderabad | Mr. Vinay Madhogaria / Mr. Rahul Pugalia | 9830404488, 8008811175 | [email protected] , [email protected] | Hyderabad, Vijayawad |
| 7 | Ernakulam | Mr. Sabarinadh Sreedharan Pillai | 9633303008 | [email protected] | Ernakulam, Kottayam, Muvattupzha |
| 8 | Thrissur | Mr. Ramesh P | 8606107788 | [email protected] | Thrissur, Chalakuddy, Irinjalakuda, Kunnamkulam, Guruvayoor, Kozhikode, Kannur, Wayanad, Kasargod, Mangaluru, Malappuram |
| 9 | Pune | Mr. Biswarup Thakur | 9930584990 | [email protected] | Pune |
| 10 | Mumbai | Mr. Mayank Kumar / Mr. Dheeraj Sawant | 7800223311, 9819751616 | [email protected] , [email protected] | Mumbai, Aurangabad, Nashik |
NRI Cell
CSB Bank Ltd., Head Office, CSB Bhavan, Thrissur – 680 020 Contact : 022-69805596, 022-69808665 Email : [email protected]
Head Office
CSB Bank Ltd., CSB Bhavan, P.O Box No. 502, St. Mary's College Road, Thrissur - 680 020, Kerala, India.