CC Avenue Customer Care No. 022-3515 5072
Organisation: CCAvenue
All India Numbers:
02235155072(For Customer Care Support)
Website:
IVRS Menu : 022-35155072
Press 1: For customer support
Press 2: For technical support
Press 3: For CC Avenue new account
Press 4: For Merchant underwriting tea,
Press 5: For Merchant Operation
Press 6: For Fraud and risk team
Press 7: For Account team
Other Emails
| Sr No. | Service Name | |
|---|---|---|
| 1 | Technical | [email protected] |
| 2 | Account | [email protected] |
| 3 | Cardholder Risk | [email protected] |
Grievance Redressal Procedure
Phone- 022-35155072 (Same For All)
Disposal of Complaints
Dispute Resolution Mechanism
Refund Processing Timelines
| Sr No. | Level | Name | |
|---|---|---|---|
| Multilevel Support and Nodal Officer | |||
| 1 | Level I | Vishakha Solanki | [email protected] |
| 2 | Level II | Arbaaz Khan | [email protected] |
| Regulatory Nodal Officer | |||
| 3 | Level I | Aniket Shirkar | [email protected] |
| 4 | Level II | Rupali Yengde | [email protected] |
If your query will not resolve you may contact to the Banking Ombudsman.
Management Team
| Sr No. | Name | Designation | |
|---|---|---|---|
| 1 | Vishwas Patel | Joint Managing Director | [email protected] |
| 2 | Joint Managing Director | Joint Managing Director | [email protected] |
| 3 | Anupama Salvi | Director - New Business Development | [email protected] |
| 4 | Ankit Patel | Chief Technology Officer | [email protected] |
| 5 | Smita Shetkar | Chief Risk Office | [email protected] |
| 6 | Pankaj Dedhia | Chief Business Officer | [email protected] |
| 7 | Baijul Mehta | Chief Communication Officer | [email protected] |
India Office Location
| Sr No. | Location | Address |
|---|---|---|
| 1 | Delhi | DBS Business Centre,1st Floor, World Trade Tower, Barakhambha Lane, Barakhambha Road, Connaught Place, New Delhi, Delhi 110001 |
| 2 | Pune | 7th Floor, Teerth Exchange, Pune Banglore Highway, Pashan Exit, next to Audi showroom, Mohan Nagar Co-Op Society, Baner, Pune, Maharashtra 411045. |
| 3 | Bangalore | Narayan Reddy Complex, 3rd Floor, Cornor Woods, Opp Vaibhav Theatre, Above Karnataka Bank, Sanjay Nagar, Bangalore - 5600094, India. |
| 4 | Chennai | HQ10 CoWorking Office, Bristol IT Park, Plot No. 10, 4th Floor, South Phase, Thiru.vi.Ka Industrial Estate, Guindy, Chennai - 600032, India. |
Global Offices
| Sr No. | Location | Contact No. | Address (Infibeam Avenues Ltd.) |
|---|---|---|---|
| 1 | United Arab Emirates | +971 4 5531029 | Dubai Internet City Building # 17, Level 2, Office # 253 Opp. DIC Metro Station (seaside), P.O. Box 500416, Dubai, United Arab Emirates |
| 2 | Kingdom of Saudi Arabia | +966 55 024 6031 | Unit No. 2, First Floor, Alakhwin Building, Al Amir Abdulaziz Ibn Musaid Ibn Jalawi, Al Murabba, 12613, Riyadh, Kingdom of Saudi Arabia. |
| 3 | United States Of America | N/A | CCAvenue US AI Fintech Inc. One Penn Plaza 36th Floor New York 10119, US |
Registered/Corporate Office Address
| Sr No. | Location | Office Name | Address |
|---|---|---|---|
| 1 | Ahmedabad | Registered | 28th Floor, Gift Two Tower, Block No. 56, Road 5C, Zone 5, Gift City, Gandhinagar - 382355. Gujarat, India. |
| 2 | Mumbai | Corporate | Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai - 400054. Maharashtra, India. 022-35155072 |