Contact Central Equipment Identity Register (CEIR) customer care. Get Central Equipment Identity Register (CEIR) email id, helpline, complaint details, address & support info.
About
Central Equipment Identity Register (CEIR) is an Indian government initiative under the Department of Telecommunications that maintains a centralized database of mobile device IMEI numbers. It enables users across India to verify, block, and unblock lost or stolen phones, serving millions of mobile owners. For IMEI-related queries, customers can reach Central Equipment Identity Register (CEIR) using the contact details and online services provided below.
Important links
- Sign In /Login
- IMEI Verification The user should block the IMEI of their phone if it has been lost/stolen. After the successful submission of blocking request, the user's phone is blocked within 24 hours. After the phone has been blocked, it cannot be used on any network across India.
- The user should block the IMEI of their phone if it has been lost/stolen.
- After the successful submission of blocking request, the user's phone is blocked within 24 hours. After the phone has been blocked, it cannot be used on any network across India.
- Feedback Form
SMS Service
Type KYM <15 digit IMEI number> from your mobile and send the SMS to 14422.
Dial *#06# to check IMEI number.
Services Provided by CEIR
File a report with the police, and keep a copy of the report.
Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Jio, Voda/Idea, Airtel, BSNL etc.). This is important because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI.
This is important because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI.
Get your documents ready - a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice.
Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents.
After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future.
To unblock a lost/stolen phone's IMEI, the user has to report to local Police that it is found. Fill out the request registration form for unblocking the IMEI of found phone. After submitting the form, the IMEI will be unblocked.
Fill out the request registration form for unblocking the IMEI of found phone.
After submitting the form, the IMEI will be unblocked.
How to the fault occurred in CEIR ?
Any customer raise their query/ticket in fault management department to fill the form with the fault details. To register a fault, follow the given procedures: -
Fill out the Fault Registration Form.
Select your region.
Fault reason (Various option given there).
Fault Discription.
After submitting the form, a unique Ticket ID will be generated.
The form details will be mailed to your given mail id as well.
Save the Ticket ID and Registered Mobile Number for further use.
How to check the fault Status ?
To Track the status of your query, you have to enter the ticket id (must be of 15 digit).
Fill the Ticket ID and registered mobile number in the Fault Status Form.
A 6-digit OTP will be sent to registered mobile number. Confirm the OTP received.
Submit the form and the Ticket Details will be available to you.
Frequently asked questions
How to contact Central Equipment Identity Register (CEIR) customer care?
You can reach CEIR through its official website https://ceir.gov.in, the SMS service by sending a message to 14422, the IMEI verification page, and the feedback form at https://ceir.gov.in/Home/feedback.jsp. No direct phone or email contacts are listed.Does Central Equipment Identity Register (CEIR) have WhatsApp support?
Central Equipment Identity Register (CEIR) does not currently offer WhatsApp support for customer queries.How to file a complaint with Central Equipment Identity Register (CEIR)?
To file a complaint, use the Feedback Form available at https://ceir.gov.in/Home/feedback.jsp or follow the IMEI blocking process described on the website. Provide the required details such as police report, identity proof, and purchase invoice when submitting a request.What services does Central Equipment Identity Register (CEIR) provide?
CEIR allows users to verify IMEI numbers, block lost or stolen phones, unblock phones found later, and track the status of requests via its online portal. It also offers SMS-based services for quick IMEI checks.How can I check the status of my CEIR request?
Visit the "Check lost/Stolen Mobile Request Status" link at https://ceir.gov.in/Request/CeirRequestStatus.jsp and enter your 15‑digit Ticket ID along with the registered mobile number to view the current status.
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