CustomerCareLink
Cholamandalam MS General Insurance Contact No. 1800 208 9100

Cholamandalam MS General Insurance Contact No. 1800 208 9100

Organisation: Cholamandalam MS General Insurance Company Ltd.

Toll free Numbers:
18002085544(Customer Support 24hr, For Motor Products)
18002089100(Customer Support 24hr, For Health and other product)
All India Numbers:
04440445400(Contact Support)
7305234433(WhatsApp Support)
Website:
http://www.cholainsurance.com/
Emails:
(Customer Support)
Socials:
Important Links:
IVRS Menu For 1800 208 9100
Please Select Your Preferred Language Press(1.English, 2.Hindi, 3.Tamil, 4.Telugu, 5.Malayalam, 6.Kannada )
Press 1: For Help Press 1: For Senior Citizen Press 2: For Other
Press 1: For Senior Citizen
Press 2: For Other
Press 2: For Other Press 1: For Renewable Press 2: For Policy Press 3: For Claim Press 4: For Other Queries
Press 1: For Renewable
Press 2: For Policy
Press 3: For Claim
Press 4: For Other Queries
Maximum Time for Various Services
S. NoServiceMaximum Turn Around Time
General
1Processing of Proposal and Communication of decisions including requirements/issue of policy/Cancellations15 Days
2Obtaining Copy of the Proposal30 Days
3Post policy issue service requests concerning mistakes/Refund of proposal deposit and also Non-Claim Related service request10 Days
General Insurance
1Survey report submission30 Days
2Insurer seeking addendum report15 Days
3Officer of settlement/Rejection of Claim after receiving first/addendum survey report30 Days
Grievances
1Acknowledging a Grievance3 Days
2Resolving a Grievance15 Days

Grievance Redressal
Level 1
In case you have any grievance or complaint you can contact the following contacts: To Register your complaint Email to [email protected] In Case of Senior Citizen email at [email protected] or call Toll free 1800 208 9100 (for Health products) For Motor Products Call at 1800-208-5544 For Health and Other Products Call at 1800-208-9100 Addresst: Write to Manager, Grievance Cell, Hari Nivas Towers First Floor, #163, Thambu Chetty Street, Parry's Corner, Chennai - 600 001. Customers from abroad can call at +91 44 6166 3400
To Register your complaint Email to [email protected]
In Case of Senior Citizen email at [email protected] or call Toll free 1800 208 9100 (for Health products)
For Motor Products Call at 1800-208-5544
For Health and Other Products Call at 1800-208-9100
Addresst: Write to Manager, Grievance Cell, Hari Nivas Towers First Floor, #163, Thambu Chetty Street, Parry's Corner, Chennai - 600 001.
Customers from abroad can call at +91 44 6166 3400
Level 2
In case you are not happy/dissatisfied with the resolution provided, have not received a response or delay of greater than 7 working days you may Contact the Nodal Officer [email protected]
Level 3
In case you are still unhappy with the response or have not received a response within 7 working days, you may Contact the Chief Grievance Officer [email protected]
Level 4
Branch GRO Contact Details
LocationOperating LocationNameLandline noSCSM-Operation Office Address
Rest Of TamilnaduCoimbatoreRamanathan S0422-224011072443, 3rd Floor, Magnum Towers, Dr. Nanjappa Road, Gandhipuram Coimbatore - 641 018
Rest Of MaharashtraPuneSushil Pratap Singh Chauhan73055099923rd Floor, Wellesly Court, Opp' National Inst. Of Virology Dr.Ambedkar Road, Pune 411001
West BengalKolkataIndrani Sarkar.033-408486006A, Middleton street Chaabildaas towers 3rd Floor Kolkata :700071 Above ICICI bank
OdishaBhubaneshwarAmaresh Panda0744-9271461PLOT NO- A/167,Sahid Nagar Near Sparsh Hospital Bhubaneswar- 751007
Mumbai &GoaAndheri LeelabusparkDeepak Kumar Srivastava022-40302800102 A,Ground Floor, Leela Business Park, Andheri Kurla road, Opp. Airport Road metro station, Marol Pipeline, Andheri (East), Mumbai 400 059
North EastGuwahatiRupam Dutta91500795814th Floor,Aastha Plaza, Opp S.B. Deorah College Near HP PETROL Pump Bora Service,Guwahati Assam-781007
Tamil Nadu - IChennai - NungambakkamPrakash K044-42985875Rain tree place, New No: 7 old No 9, 4th floor Mc Nichols road, chetpet, chennai 600 031.
KarnatakaBangaloreAresh A080-46113418Unit No 04, Ninth Floor(Level - 06), Golden Heights Complex, 59th 'C', Industrial Suburb, Rajajinagar 4th M Block, Bangalore - 560010.
KeralaCochinSurendran V0484-4616549Office No L-5A, Municipal Door No- 46/3583/D4- D7, Level 5, (Fourth Floor) Nippion Q1, NH 66, Bypass, Vennala PO, Cochin, Kerala 682028.
TelanganaHyderabadRajesh Puppala040-73255555#1-2-73/2 & 1-2-63 to 84, No:302 3rd Floor, S.R. Arcade, Parklane Secunderabad-500003
Chhattisgarh & Madhya PradeshRaipurGurnam Singh Kalkat0744-8895701Simran Tower, 2nd Floor, In Front of LIC Building, Pandri, Raipur(C.G) -492001
GujaratAhmedabadNambiar Yatin079-49002800Optionz, 2nd Floor, Opp Hotel Nest, 18, S. P. Colony, Off C G Road C G Road, Ahmedabad, Gujarat - 380009
JharkhandRanchiVivek Ranjan Sinha7448893445303, Tiwary Enclave. 3rd floor Circular Road, Lalpur Chowk Ranchi - 834001
Andhra PradeshVijayawadaRajkumar Gudiwada D N938400307840-1-48/1, Second Floor, Labbipet, M.G. Road, Vijayawada-520010
Delhi, Rajasthan PunjabPusa RoadAnil Kumar011-40232970Polt No:-39, 2nd Floor, Samyak Tower, Pusa Road Near to Metro Pillar Number 120, Karol Bagh, New Delhi- 110005
Uttar PradeshLucknowShahabuddin0522-4260950Add : Cyber Heights Office Space No. 313, 314 & 315, Third Floor, Vibhuti Khand , Gomti Nagar Lucknow - 226010
BiharPatnaRajnish Bharti70920015303rd Floor, I. G. Complex West Boring Canal Road, Plot# - 166 Patna, Bihar - 800 013

Branches Contact Details
LocationContact No.Address
Chennai-HO044-40445400New No. 2, Old No. 234, Dare House, II Floor, N. S. C. Bose Road, Parrys,Chennai - 600 001.
Chennai - Thumbuchetty044-46652100Harinivas Towers, No.163, 1st and 2nd floor, Thambu Chetty Street, George Town, Chennai - 600 001
Chennai- Thambuchetty044 -40787000New No.319, Old No.154, 2nd Floor, Shaw Wallace Building, Thambu Chetty Street, Parrys, Chennai-600 001
Chennai-Rajaji Salai73059969244th Floor, P.T.Lee Chengalvaraya Naicker Trust Building, No. 23, Rajaji Salai, Chennai-600001

Registered Office
Cholamandalam MS General Insurance Company Ltd, 2nd Floor, "Dare House", No.2, NSC Bose Road, Chennai - 600001, India Fax: 044-40445400