CIBIL Customer Care No. 022-6140 4300
All India Numbers:
02261404300(Mon-Fri 10am-6pm)
02266384600(Boardline No.)
Website:
For Grievance Redressal
If you are not satisfied with the solution or response you have received from CIBIL, you can escalate your issue to senior management.
| Escalation Level | Designated Officer | Procedure |
|---|---|---|
| Level 1 | Manager-Consumer Services. | Level 1 for Online Submission of your grievance. You will need a valid Service Request No. to escalate an issue.Response Time -15 business days If you do not have a valid Service Request No. and you wish to raise an online dispute, Click here. In case you do not have a valid Service Request No. and you need clarification for any other type of query, Click here. |
| Level 2 | Assistant Vice President-Consumer Services. | If you are nor satisfied with level 1 resolution, then you can escalate your issue at Level 2 after 15 days You will need a valid Service Request No. and Level 1 Online Grievance ID to escalate at level 2. Response Time - 10 business days |
| Level 3 | Chief Operating Officer. | If you are still not satisfied with level 2 resolution. then you can escalate your issue to level 3 You will need a valid Service Request No. and Level 2 Online Grievance ID to escalate at level 3. Response time 8 business days |
Registered Corporate Office
Transunion Cibil Limited (Formerly: Credit Information Bureau (India) Limited) One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400 013. Fax : 022-66384666