DBS Bank Credit Card Customer Care No. 1860 267 6789
Organisation: dbs.com
All India Numbers:
18602676789(Cards Helpline)
+914469046789(Cards Helpline - International)
Grievance Redressal
If you have any query/complaints regarding you credit card, bank provides following ways to the customer to register their complaints / share their feedback.:
For queries relating to Credit Cards : Contact 24-hour credit card service helpline number 18602676789 or our overseas customer service number +9144 69046789 . Credit card customers can email at [email protected]
Contact 24-hour credit card service helpline number 18602676789 or our overseas customer service number +9144 69046789 .
Credit card customers can email at [email protected]
You can write to your relevant Branch Customer Service Managers, giving details of your issues / concerns. The details of branches Managers are :
Branch Managers
| Location | Name | Contact Details | Address DBS Bank India Limited | |
|---|---|---|---|---|
| Andheri East | Mr. Sreeram R | Tel: 022-68331201 Extn: 61201 | [email protected] | Unit No.1 & 6, Kanakia Wall Street, CTS No. 25, Andheri Kurla Road, Chakala, Andheri East, Mumbai – 400093, Maharashtra |
| Bengaluru | Ms Rennu Mukharjii | Tel : 080-66328888 Extn : 28872 Direct Tel : 080- 66328872 | [email protected] | Salarpuria Windsor, 3, Ulsoor Road, Bengaluru – 560042 |
| Bhubaneswar | Mr. Bishwarup Chatterjee | Tel: 9051396963 | [email protected] | Esplanade One Mall, 3rd Floor, Office No. 301, 721, Rasulgarh, Bhubaneswar - 751010, Odisha |
| Chennai | Ms. Rakhee S | Tel : 044 -66568888 Extn : 68894 Direct Tel: 044- 6656 8894 | [email protected] | 806, Anna Salai, Chennai – 600002 |
| Chennai OMR branch | S. Jeya Krishnan | Tel: 044-24542004 Direct Tel: 044-24542004 | [email protected] | # Plot No.28-29, Ground Floor, OMR Road, Kottivakkam, Chennai - 600041. |
| Coimbatore | Mr. Sambath Kumar | Tel: 0422-2210745 | [email protected] | Mayflower Midcity, 1510, Trichy Road, Coimbatore – 641018 |
| Cuddalore | Mr. Vinoth Kumar | Tel : 0413-2265102 | [email protected] | Office building no.1, Anugraha Satellite Township, Periyakattupalayam Village, East Coast Road, Cuddalore Taluk – 605007, Tamil Nadu |
| New Delhi | Ms Polly Talwar | Tel : 011-66538888 Extn : 11873 Direct Tel : 011- 66538888 | [email protected] | 100 Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110001 |
| Gurugram | Ms. Richa Pant | Direct Tel: 8657593720 | [email protected] | Unit 4B, Ground Floor, DLF Building no.10, Tower C, DLF Cyber City, Phase-II, Sector 24, Gurugram, Haryana – 122002 |
| Gurgaon Ocus Branch | Mr. Shiv kumar Bhajanka | Direct Tel: 8657593718 | [email protected] | TGF 03 Ocus Technopolis Tower, Golf Course Road, Sun City DLF Phase 5, Sector 54. Gurgaon, Haryana 122001. |
| Hyderabad | Sanjay Konnur | 8657593710 | [email protected] | 6-3-1109/1/P/G1/Ground Floor, Jewel Pawani Towers, Somajiguda, Raj Bhavan Road, Hyderabad, Telangana - 500082 |
| Jaipur | Mr. Kushal Mathur | Tel: 0141-2740181 | [email protected] | Unit no G5-8, Ground floor, Felicity Tower, Plot No. 1, Sahkar Marg, Lal Kothi, Jaipur - 302015 |
| Kolhapur | Deepak Kurhade | Tel : 0231- 6658800 Extn : 58802 Direct Tel : 0231-6658802 | [email protected] | Amit Plaza. 199/4, 1st Floor, Gandhinagar Main Road, Kolhapur – 416119 |
| Kolkata | Ms Antara Ray | Tel : 033-6621 8888 Extn : 48835 Direct Tel : 033-66218835 | [email protected] | Little Russell Street, Kolkata – 700071 |
| Ludhiana | Mr. Jimmy Kalia | Direct Tel: 8657593736 | [email protected] | F 39, Malhar Road, Sarabha Nagar, Ludhiana – 141001. |
| Lucknow | Mr. Prateek Awasthi | Direct Tel: 8657410989 | [email protected] | Cyber Tower, Ground Floor, Unit No. GOG1, GOG2 and Portion of GOF2 Pickup Bldg. Road, TC-34/V-2 Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010. |
| Moradabad | Mr. Mayank Chaturvedi | Tel : 0591- 2475700 Extn : 11302 Direct Tel : 0591-2475702 | [email protected] | 8th K.M.Mile Stone, Naya Moradabad, Delhi Road, Moradabad – 244001 |
| Mumbai | Mr. Kalyan Basu | Tel : 022-6638 8888 Extn : 28444 Direct Tel : 022- 67528444 | [email protected] | Express Towers, 1st Floor, Nariman Point, Mumbai – 400021 |
| Nashik | Mr Saket Dangre | Tel : 0253-6632100 Extn : 32102 Direct Tel : 0253-6632102 | [email protected] | 40/1/A1, Jolly Plaza, Howson Road, Deolali Camp, Nashik – 422401 |
| Noida | Mr. Samarth Jain | Tel: 8657593715 Fax: 011-66211895 | [email protected] | Zygon Square, 3rd Floor, Block H-1 A, Sector-63, Noida – 201307, Uttar Pradesh |
| Pune | Ms. Asmita Rajput | Tel: 020-66218888 Extn: 18706 Direct Tel: 020-66218706 | [email protected] | Fortune House, Plot No. 363/2, Gokhale Rd, Model Colony, Shivajinagar, Pune – 411016 |
| Raipur | Mr. Sunil Gadhve | Tel: 8657792069 | [email protected] | Ground Floor, Koas Celesta A, Opp. Gold's Gym, Kh No. 20/19, Sheet No. 3, Plot No 21, Shankar Nagar, Raipur - 492005, Chhattisgarh. |
| Salem | Mr. Periyasamy.K | Tel: 0427-2551303 / 0427-2551300 | [email protected] | 24, Yercaud Road, Opp Modern Theaters, Kannakurichi Po, Salem – 636008 |
| Surat | Ms. Shruti Desai | Direct Tel : 0261- 6675416 | [email protected] | 2nd Floor, Above Shree Ambica Auto, Plot No 10/11, Bhatpore GIDC, Opp ONGC Hazira, Surat – 394510 |
| Vadodara | Mr. Santosh Samuel | Tel: 8657593729 | [email protected] | Ground Floor, Riddhi Complex, Opp Bankers Heart Institute, Old Padra Road, Vadodara – 390015, Gujarat |
In case Customer Service Managers fails to contact you within 3 working days, or if you are not satisfied with the response, follow the levels given below:
Level 1
Write to the City Business Head/ Cluster Head / Branch Head explaining the details of the concern. You will receive a response within a period of 5 working days of the :
City Heads / Branch Heads
| Branch | Contact Details |
|---|---|
| Andheri | Consumer & Corporate Banking Name: Mr. Ram Prakash Khetan Address: DBS Bank India Limited, Unit No.1 & 6, Kanakia Wall Street, CTS No. 25, Andheri Kurla Road, Chakala, Andheri East, Mumbai – 400093, Maharashtra Tel: 022-68331211 Extn: 61211 Email: [email protected] |
| Bengaluru | Consumer Banking Name : Ms. Devi Chandra Menon Address : DBS Bank India Limited, Salarpuria Windsor, 3, Ulsoor Road, Bangalore – 560042 Tel: 044-66568847 Extn: 68847 Direct Tel: 044-66568847 Email : [email protected] Corporate Banking Name: Ms. Mansi Tandon Address: DBS Bank India Limited, Salarpuria Windsor, 3, Ulsoor Road, Bangalore – 560042 Tel: 080-66328888 Extn: 28801 Direct Tel: 080-66328801 Email: [email protected] |
| Bhubaneswar | Consumer Banking Name : Mr. Anshuman Mohanty Address : Esplanade One Mall, 3rd Floor, Office No. 301, 721, Rasulgarh, Bhubaneswar - 751010, Odisha Tel: 0674-2548050 Email : [email protected] Corporate Banking Name : Mr. Bishwarup Chatterjee Address : Esplanade One Mall, 3rd Floor, Office No. 301, 721, Rasulgarh, Bhubaneswar - 751010, Odisha Tel: 0674-2548050 Email : [email protected] |
| Chennai | Consumer Banking Name: Ms Devi Chandra Menon Address: DBS Bank India Limited, 806, Anna Salai, Chennai – 600002 Tel: 044-6656 8888 Extn: 68847 Direct Tel: 044 6656 8847 Email: [email protected] Corporate Banking Name: Mr. Anurag Oberoi Address: DBS Bank India Limited, 806, Anna Salai, Chennai – 600002 Tel: 044 6656 8888 Extn: 68801 Direct Tel: 044-6656 8801 Email: [email protected] |
| Chennai OMR branch | Consumer & Corporate Banking Name: Mr. Parthasarathy Ragavendran Address: # Plot No.28-29, Ground Floor, OMR Road, Kottivakkam, Chennai - 600041. Tel: 044-24542004 Direct Tel: 044-24542004 Email: [email protected] |
| Coimbatore | Consumer & Corporate Banking Name: Mr. Deepak Arumugam Address: DBS Bank India Limited, Mayflower Midcity, 1510, Trichy Road, Coimbatore – 641018 Tel: 0422-2210749 Email: [email protected] |
| Cuddalore | Consumer & Corporate Banking Name: Mr. Sandeep Sivaraman Address: DBS Bank India Limited, Office building no.1, Anugraha Satellite Township, Periyakattupalayam Village, East Coast Road Cuddalore Taluk 605007, Tamil Nadu Tel: 041-42615100 Extn: 15101 Direct Tel: 041-42615101 Email: [email protected] |
| Delhi | Consumer Banking Name: Mr. Vaibhav Jain Address: DBS Bank India Limited, Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110001 Tel: 011- 66538888 Extn: 38810 Direct Tel: 011-66538810 Email: [email protected] Corporate Banking Name: Mr. Ravinder Chhabra Address: DBS Bank India Limited, Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110001 Tel: 011-30418888 Extn: 11801 Direct Tel: 011- 66211801 Email: [email protected] |
| Gurgaon | Name: Ms. Nidhi Shishoo Address: DBS Bank India Limited, Unit 4B, Ground Floor, DLF Building no.10, Tower C, DLF Cyber City, Phase-II, Sector 24, Gurugram, Haryana – 122002 Tel: 0124-2350718 Email: [email protected] |
| Gurgaon Ocus Branch | Name: Mr. Manish Anthwal Address: TGF 03 Ocus Technopolis Tower, Golf Course Road, Phase 5 Sector 54. Gurgaon. 122001. Tel: 9873086333 Email: [email protected] |
| Hyderabad | Consumer Banking & Corporate Banking Name: Mr K Srinivasa Rao Address: DBS Bank India Limited, 6-3-1109/1/P/G1/Ground Floor, Jewel Pawani Towers, Somajiguda, Raj Bhavan Road, Hyderabad, Telangana 500082 Tel: 9848932223 Email: [email protected] |
| Indore | Consumer Banking & Corporate Banking Name: Mr. Umesh Yadav Address: DBS Bank India Limited, First Floor No. 103,104, Vikram Heights, Y N Road, Indore – 452001, Madhya Pradesh Tel: 8657593726 Email: [email protected] |
| Kolhapur | Consumer & Corporate Banking Name: Mr. Anand Kulkarni Address: DBS Bank India Limited, 199/4 Amit Plaza, 1st floor, Gandhinagar Main Road, Kolhapur – 416119 Tel: 0231-6658800 Extn: 58801 Direct Tel: 0231-6658801 Email: [email protected] |
| Kolkata | Consumer Banking Name: Ms Shilpi Mullick Address: DBS Bank India Limited, 4A, Little Russell Street, Kolkata – 700071 Tel: 033-66218888 Extn: 48819 Direct Tel: 033-66218819 Email: [email protected] Corporate Banking Name: Mr. Jitesh Saboo Address: DBS Bank India Limited, 4A, Little Russell Street, Kolkata – 700071 Tel: 033-66218888 Extn: 48801 Direct Tel: 033-6628801 Email: [email protected] |
| Ludhiana | Consumer & Corporate Banking Name: Mr Amritinder Singh Address: DBS Bank India Limited, F 39, Malhar Road, Sarabha Nagar, Ludhiana – 141001. Tel: 8657593734 Direct Tel: 9888911644 Email: [email protected] |
| Mumbai | Consumer Banking Name: Mr. Asif Azad Address: DBS Bank India Limited, 1st Floor, Express Towers, Nariman Point, Mumbai – 400021. Tel: 022- 66388888 Extn: 28444 Direct Tel: 022- 67528444 Email: [email protected] Corporate Banking Name: Mr. Gouresh Naik Address: DBS Bank India Limited, 19th Floor, Express Towers, Nariman Point, Mumbai – 400021. Tel: 022-66388888 Extn: 31243 Direct Tel: 022-66131243 Email: [email protected] |
| Nashik | Consumer & Corporate Banking Name: Mr Charudatta Satpute Address: DBS Bank India Limited, 41/A Jolly Plaza Howson Road, Deolali Camp, Nashik – 422401 Tel: 0253-6632100 Extn: 32101 Direct Tel: 0253-6632101 Email: [email protected] |
| Noida | Name: Mr. Nitin Puri Address: DBS Bank India Ltd, Zygon Square, 3rd Floor, Block H-1 A, Sector-63, Noida – 201307, Uttar Pradesh Tel: 8657593715 Fax: 011-66211895 Email: [email protected] |
| Pune | Consumer Banking Name: Mr Bhuwan Sharma Address: DBS Bank India Limited, Fortune House, Plot No. 363/2, Gokhale Rd, Model Colony, Shivaji Nagar, Pune – 411016 Tel: 020-66218888 Extn: 18718 Direct Tel: 020-66218718 Email: [email protected] Corporate Banking Name: Mr. Mahesh Pathak Address: DBS Bank India Limited, Fortune House, Plot No. 363/2, Gokhale Rd, Model Colony, Shivaji Nagar, Pune – 411016 Tel: 020-66218888 Extn: 18757 Direct Tel: 020-66218757 Email: [email protected] |
| Salem | Consumer & Corporate Banking Name: Mr K Sivakumar Address: DBS Bank India Limited, 24, Yercaud Road, Opp Modern Theaters, Kannakurichi Po, Salem – 636008 Tel: 0427-2551300 Extn: 41301 Direct Tel: 0427-2551301 Email: [email protected] |
| Surat | Consumer & Corporate Banking Name: Mr Vishal Agrawal Address: DBS Bank India Limited, 2nd Floor, Above Shree Ambica Auto, Plot No 10/11, Bhatpore GIDC, Opp ONGC Hazira, Surat – 394 510 Tel: 0261-6675400 Extn: 75411 Direct Tel: 9719337117 Email: [email protected] |
| Vadodara | Consumer & Corporate Banking Name: Mr. Nirav Chokshi Address: DBS Bank India Limited, Ground Floor, Riddhi Complex, Opp Bankers Heart Institute, Old Padra Road, Vadodara – 390015, Gujarat Tel: 8980759383 Email: [email protected] |
Regional Nodal Officers
| Region/State In charge | Name of the Regional Nodal Officer DBS Bank India Limited |
|---|---|
| Karnataka and Coimbatore | Pooja Bajaj Sr.Vice President Email : [email protected] Salapuria Windsor, No. 3, Ulsoor Road, Ulsoor , Bangalore 560042 Email : [email protected] |
| Chennai & Karur | Hari Narayanan Vice President Email : [email protected] First Floor, 806 Anna Salai Chennai – 600 002 Tamil Nadu |
| North & East | Kapil Mathur Vice President Email : [email protected] DLF Capital Point, Baba Khadak Singh Marg, Connaught Place, New Delhi 110001 |
| Andhra Pradesh & Telangana | K Srinivasa Rao Vice President Email : [email protected] 2B & 2C Ground Floor, Aditya Trade Centre,Ameerpet, Hyderabad 500 038 |
| West | Nitin Ravalallu Vice President Email : [email protected] Express Towers, Nariman Point Mumbai 400 021 |
Level 2
If you are not satisfied with the resolution provided, you may write to the Bank's Principal Nodal Officer and they will response you within 7 working days of after receiving the complaint.
Principal Nodal Officer DBS Bank India Limited 16th Floor, Express Towers Nariman Point Mumbai – 400 021. Tel: 022-66147578
Level 3
If you do not get response from the Principal Nodal Officer within 7 working days, or if you are not satisfied with the response, please write to the Senior Management, they will response you within a period of 5 working days of the receiving the complaint.
Senior Management
For Consumer Banking Mr. Bharath Mani Executive Director – Head National Distribution Email - [email protected] Lakshmi Vilas Bank (now part of DBS Bank India Limited) LVB House, 4 Sardar Patel Road, Guindy Chennai 600 032
Mr. Bharath Mani Executive Director – Head National Distribution Email - [email protected] Lakshmi Vilas Bank (now part of DBS Bank India Limited) LVB House, 4 Sardar Patel Road, Guindy Chennai 600 032
SME Banking Mr. Sudarshan Chari Executive Director & Head Business Banking Direct Tel – 022-6638 8829 Email – [email protected] DBS Bank India Limited 16th Floor, Express Towers Nariman Point Mumbai – 400 021
Mr. Sudarshan Chari Executive Director & Head Business Banking Direct Tel – 022-6638 8829 Email – [email protected] DBS Bank India Limited 16th Floor, Express Towers Nariman Point Mumbai – 400 021
Level 4
If you do not get response from senior head within 5 working days, write to the Managing Director, they will response you within a period of 5 working days of the receiving the complaint.
Managing Director
Consumer Banking Mr. Prashant Joshi Managing Director Head – Consumer Banking (India) Email – [email protected] DBS Bank India Ltd 6th floor, Ruby House, J K Sawant Marg, Dadar West, Mumbai, Maharashtra 400028.
Mr. Prashant Joshi Managing Director Head – Consumer Banking (India) Email – [email protected] DBS Bank India Ltd 6th floor, Ruby House, J K Sawant Marg, Dadar West, Mumbai, Maharashtra 400028.
Corporate Banking Mr. Niraj Kumar Mittal Managing Director Head – Institutional Banking Group (India) Mumbai – 400 021. Tel – 022-67528317 Email – [email protected] DBS Bank India Limited 19th Floor, Express Towers Nariman Point
Mr. Niraj Kumar Mittal Managing Director Head – Institutional Banking Group (India) Mumbai – 400 021. Tel – 022-67528317 Email – [email protected] DBS Bank India Limited 19th Floor, Express Towers Nariman Point
Level 5
If you are not satisfied with the response, please write to Chief Executive Officer and General Manager, they will response you within a period of 5 working days of the receiving the complaint.
Chief Executive Officer and General Manager
Mr. Surojit Shome Managing Director and CEO, India Tel – 022-66388847 Email – [email protected] DBS Bank India Limited 19th Floor, Express Towers Nariman Point Mumbai – 400 021
If you do not hear from the Chief Executive Officer and General Manager. within 5 working days, or if you are not satisfied with the response, the last step is you have to write to the Banking Ombudsman
Contact
DBS credit card is under the name of Bajaj Finserv DBS Bank SuperCard .