DBS Bank Toll Free No. 1800 209 4555
Organisation: dbs.com
Toll free Numbers:
18002094555(Customer Service Helpline,24*7)
18001039897 (Business Care)
18001036500(Business Query)
18004199500(Another No. for Business Query)
18004252233(Old Helpline No. of Lakshmi Vilas Bank)
All India Numbers:
18602671234(Customer Support, Mon-Friday, 10.00 am to 7.00 pm)
18602103456(Digital Banking)
18601231000(For customer support & escalations regarding the cashback)
18602674567(For queries relating to Lakshmi Vilas Bank, 24x7)
+914466854555(Overseas Customer Service Number)
+914443346600( Overseas Cusomer Business Care)
Website:
Grievance Redressal
If you have any query/complaints, bank provides multiple channels to the customer to register their complaints / share their feedback.:
Through Customer Care -
For Banking Related, other than Credit Cards : Contact 24-hour customer service helpline number 1860 210 3456 / 1860 267 1234 or overseas customer service number 91-44-66854555.
Contact 24-hour customer service helpline number 1860 210 3456 / 1860 267 1234 or overseas customer service number 91-44-66854555.
For queries relating to the Retail Banking service : Contact 24-hour customer service helpline number 1860 267 4567 or overseas customer service number 91-44-69046600. Retail customers (digibank / Treasures Customers /(other than Credit Cards)) can email at [email protected].
Contact 24-hour customer service helpline number 1860 267 4567 or overseas customer service number 91-44-69046600.
Retail customers (digibank / Treasures Customers /(other than Credit Cards)) can email at [email protected].
For queries relating to Credit Cards : Contact 24-hour credit card service helpline number 18602676789 or our overseas customer service number +9144 69046789 . Credit card customers can email at [email protected]
Contact 24-hour credit card service helpline number 18602676789 or our overseas customer service number +9144 69046789 .
Credit card customers can email at [email protected]
Through Business Care -
Corporate customers may contact business care numbers: Contact on 1800 103 6500 | 1800 419 9500 | +9144 4334 6600 (Overseas Number). Operation of Business Care is from Monday to Friday, 10.00 am to 7.00 pm or email at [email protected]
Contact on 1800 103 6500 | 1800 419 9500 | +9144 4334 6600 (Overseas Number). Operation of Business Care is from Monday to Friday, 10.00 am to 7.00 pm or email at [email protected]
Through Branch -
You can write to your relevant Branch Customer Service Managers, giving details of your issues / concerns. The details of branches Managers are :
For RTGS / NEFT Queries-
Branch Managers
| Location | Name | Contact Details | Address DBS Bank India Limited | |
|---|---|---|---|---|
| Andheri East | Mr. Sreeram R | Tel: 022-68331201 Extn: 61201 | [email protected] | Unit No.1 & 6, Kanakia Wall Street, CTS No. 25, Andheri Kurla Road, Chakala, Andheri East, Mumbai – 400093, Maharashtra |
| Bengaluru | Ms Rennu Mukharjii | Tel : 080-66328888 Extn : 28872 Direct Tel : 080- 66328872 | [email protected] | Salarpuria Windsor, 3, Ulsoor Road, Bengaluru – 560042 |
| Bhubaneswar | Mr. Bishwarup Chatterjee | Tel: 9051396963 | [email protected] | Esplanade One Mall, 3rd Floor, Office No. 301, 721, Rasulgarh, Bhubaneswar - 751010, Odisha |
| Chennai | Ms. Rakhee S | Tel : 044 -66568888 Extn : 68894 Direct Tel: 044- 6656 8894 | [email protected] | 806, Anna Salai, Chennai – 600002 |
| Chennai OMR branch | S. Jeya Krishnan | Tel: 044-24542004 Direct Tel: 044-24542004 | [email protected] | # Plot No.28-29, Ground Floor, OMR Road, Kottivakkam, Chennai - 600041. |
| Coimbatore | Mr. Sambath Kumar | Tel: 0422-2210745 | [email protected] | Mayflower Midcity, 1510, Trichy Road, Coimbatore – 641018 |
| Cuddalore | Mr. Vinoth Kumar | Tel : 0413-2265102 | [email protected] | Office building no.1, Anugraha Satellite Township, Periyakattupalayam Village, East Coast Road, Cuddalore Taluk – 605007, Tamil Nadu |
| New Delhi | Ms Polly Talwar | Tel : 011-66538888 Extn : 11873 Direct Tel : 011- 66538888 | [email protected] | 100 Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110001 |
| Gurugram | Ms. Richa Pant | Direct Tel: 8657593720 | [email protected] | Unit 4B, Ground Floor, DLF Building no.10, Tower C, DLF Cyber City, Phase-II, Sector 24, Gurugram, Haryana – 122002 |
| Gurgaon Ocus Branch | Mr. Shiv kumar Bhajanka | Direct Tel: 8657593718 | [email protected] | TGF 03 Ocus Technopolis Tower, Golf Course Road, Sun City DLF Phase 5, Sector 54. Gurgaon, Haryana 122001. |
| Hyderabad | Sanjay Konnur | 8657593710 | [email protected] | 6-3-1109/1/P/G1/Ground Floor, Jewel Pawani Towers, Somajiguda, Raj Bhavan Road, Hyderabad, Telangana - 500082 |
| Jaipur | Mr. Kushal Mathur | Tel: 0141-2740181 | [email protected] | Unit no G5-8, Ground floor, Felicity Tower, Plot No. 1, Sahkar Marg, Lal Kothi, Jaipur - 302015 |
| Kolhapur | Deepak Kurhade | Tel : 0231- 6658800 Extn : 58802 Direct Tel : 0231-6658802 | [email protected] | Amit Plaza. 199/4, 1st Floor, Gandhinagar Main Road, Kolhapur – 416119 |
| Kolkata | Ms Antara Ray | Tel : 033-6621 8888 Extn : 48835 Direct Tel : 033-66218835 | [email protected] | Little Russell Street, Kolkata – 700071 |
| Ludhiana | Mr. Jimmy Kalia | Direct Tel: 8657593736 | [email protected] | F 39, Malhar Road, Sarabha Nagar, Ludhiana – 141001. |
| Lucknow | Mr. Prateek Awasthi | Direct Tel: 8657410989 | [email protected] | Cyber Tower, Ground Floor, Unit No. GOG1, GOG2 and Portion of GOF2 Pickup Bldg. Road, TC-34/V-2 Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010. |
| Moradabad | Mr. Mayank Chaturvedi | Tel : 0591- 2475700 Extn : 11302 Direct Tel : 0591-2475702 | [email protected] | 8th K.M.Mile Stone, Naya Moradabad, Delhi Road, Moradabad – 244001 |
| Mumbai | Mr. Kalyan Basu | Tel : 022-6638 8888 Extn : 28444 Direct Tel : 022- 67528444 | [email protected] | Express Towers, 1st Floor, Nariman Point, Mumbai – 400021 |
| Nashik | Mr Saket Dangre | Tel : 0253-6632100 Extn : 32102 Direct Tel : 0253-6632102 | [email protected] | 40/1/A1, Jolly Plaza, Howson Road, Deolali Camp, Nashik – 422401 |
| Noida | Mr. Samarth Jain | Tel: 8657593715 Fax: 011-66211895 | [email protected] | Zygon Square, 3rd Floor, Block H-1 A, Sector-63, Noida – 201307, Uttar Pradesh |
| Pune | Ms. Asmita Rajput | Tel: 020-66218888 Extn: 18706 Direct Tel: 020-66218706 | [email protected] | Fortune House, Plot No. 363/2, Gokhale Rd, Model Colony, Shivajinagar, Pune – 411016 |
| Raipur | Mr. Sunil Gadhve | Tel: 8657792069 | [email protected] | Ground Floor, Koas Celesta A, Opp. Gold's Gym, Kh No. 20/19, Sheet No. 3, Plot No 21, Shankar Nagar, Raipur - 492005, Chhattisgarh. |
| Salem | Mr. Periyasamy.K | Tel: 0427-2551303 / 0427-2551300 | [email protected] | 24, Yercaud Road, Opp Modern Theaters, Kannakurichi Po, Salem – 636008 |
| Surat | Ms. Shruti Desai | Direct Tel : 0261- 6675416 | [email protected] | 2nd Floor, Above Shree Ambica Auto, Plot No 10/11, Bhatpore GIDC, Opp ONGC Hazira, Surat – 394510 |
| Vadodara | Mr. Santosh Samuel | Tel: 8657593729 | [email protected] | Ground Floor, Riddhi Complex, Opp Bankers Heart Institute, Old Padra Road, Vadodara – 390015, Gujarat |
In case Customer Service Managers fails to contact you within 3 working days, or if you are not satisfied with the response, follow the levels given below:
Level 1
Write to the City Business Head/ Cluster Head / Branch Head explaining the details of the concern. You will receive a response within a period of 5 working days of the :
City Heads / Branch Heads
| Branch | Contact Details |
|---|---|
| Andheri | Consumer & Corporate Banking Name: Mr. Ram Prakash Khetan Address: DBS Bank India Limited, Unit No.1 & 6, Kanakia Wall Street, CTS No. 25, Andheri Kurla Road, Chakala, Andheri East, Mumbai – 400093, Maharashtra Tel: 022-68331211 Extn: 61211 Email: [email protected] |
| Bengaluru | Consumer Banking Name : Ms. Devi Chandra Menon Address : DBS Bank India Limited, Salarpuria Windsor, 3, Ulsoor Road, Bangalore – 560042 Tel: 044-66568847 Extn: 68847 Direct Tel: 044-66568847 Email : [email protected] Corporate Banking Name: Ms. Mansi Tandon Address: DBS Bank India Limited, Salarpuria Windsor, 3, Ulsoor Road, Bangalore – 560042 Tel: 080-66328888 Extn: 28801 Direct Tel: 080-66328801 Email: [email protected] |
| Bhubaneswar | Consumer Banking Name : Mr. Anshuman Mohanty Address : Esplanade One Mall, 3rd Floor, Office No. 301, 721, Rasulgarh, Bhubaneswar - 751010, Odisha Tel: 0674-2548050 Email : [email protected] Corporate Banking Name : Mr. Bishwarup Chatterjee Address : Esplanade One Mall, 3rd Floor, Office No. 301, 721, Rasulgarh, Bhubaneswar - 751010, Odisha Tel: 0674-2548050 Email : [email protected] |
| Chennai | Consumer Banking Name: Ms Devi Chandra Menon Address: DBS Bank India Limited, 806, Anna Salai, Chennai – 600002 Tel: 044-6656 8888 Extn: 68847 Direct Tel: 044 6656 8847 Email: [email protected] Corporate Banking Name: Mr. Anurag Oberoi Address: DBS Bank India Limited, 806, Anna Salai, Chennai – 600002 Tel: 044 6656 8888 Extn: 68801 Direct Tel: 044-6656 8801 Email: [email protected] |
| Chennai OMR branch | Consumer & Corporate Banking Name: Mr. Parthasarathy Ragavendran Address: # Plot No.28-29, Ground Floor, OMR Road, Kottivakkam, Chennai - 600041. Tel: 044-24542004 Direct Tel: 044-24542004 Email: [email protected] |
| Coimbatore | Consumer & Corporate Banking Name: Mr. Deepak Arumugam Address: DBS Bank India Limited, Mayflower Midcity, 1510, Trichy Road, Coimbatore – 641018 Tel: 0422-2210749 Email: [email protected] |
| Cuddalore | Consumer & Corporate Banking Name: Mr. Sandeep Sivaraman Address: DBS Bank India Limited, Office building no.1, Anugraha Satellite Township, Periyakattupalayam Village, East Coast Road Cuddalore Taluk 605007, Tamil Nadu Tel: 041-42615100 Extn: 15101 Direct Tel: 041-42615101 Email: [email protected] |
| Delhi | Consumer Banking Name: Mr. Vaibhav Jain Address: DBS Bank India Limited, Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110001 Tel: 011- 66538888 Extn: 38810 Direct Tel: 011-66538810 Email: [email protected] Corporate Banking Name: Mr. Ravinder Chhabra Address: DBS Bank India Limited, Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110001 Tel: 011-30418888 Extn: 11801 Direct Tel: 011- 66211801 Email: [email protected] |
| Gurgaon | Name: Ms. Nidhi Shishoo Address: DBS Bank India Limited, Unit 4B, Ground Floor, DLF Building no.10, Tower C, DLF Cyber City, Phase-II, Sector 24, Gurugram, Haryana – 122002 Tel: 0124-2350718 Email: [email protected] |
| Gurgaon Ocus Branch | Name: Mr. Manish Anthwal Address: TGF 03 Ocus Technopolis Tower, Golf Course Road, Phase 5 Sector 54. Gurgaon. 122001. Tel: 9873086333 Email: [email protected] |
| Hyderabad | Consumer Banking & Corporate Banking Name: Mr K Srinivasa Rao Address: DBS Bank India Limited, 6-3-1109/1/P/G1/Ground Floor, Jewel Pawani Towers, Somajiguda, Raj Bhavan Road, Hyderabad, Telangana 500082 Tel: 9848932223 Email: [email protected] |
| Indore | Consumer Banking & Corporate Banking Name: Mr. Umesh Yadav Address: DBS Bank India Limited, First Floor No. 103,104, Vikram Heights, Y N Road, Indore – 452001, Madhya Pradesh Tel: 8657593726 Email: [email protected] |
| Kolhapur | Consumer & Corporate Banking Name: Mr. Anand Kulkarni Address: DBS Bank India Limited, 199/4 Amit Plaza, 1st floor, Gandhinagar Main Road, Kolhapur – 416119 Tel: 0231-6658800 Extn: 58801 Direct Tel: 0231-6658801 Email: [email protected] |
| Kolkata | Consumer Banking Name: Ms Shilpi Mullick Address: DBS Bank India Limited, 4A, Little Russell Street, Kolkata – 700071 Tel: 033-66218888 Extn: 48819 Direct Tel: 033-66218819 Email: [email protected] Corporate Banking Name: Mr. Jitesh Saboo Address: DBS Bank India Limited, 4A, Little Russell Street, Kolkata – 700071 Tel: 033-66218888 Extn: 48801 Direct Tel: 033-6628801 Email: [email protected] |
| Ludhiana | Consumer & Corporate Banking Name: Mr Amritinder Singh Address: DBS Bank India Limited, F 39, Malhar Road, Sarabha Nagar, Ludhiana – 141001. Tel: 8657593734 Direct Tel: 9888911644 Email: [email protected] |
| Mumbai | Consumer Banking Name: Mr. Asif Azad Address: DBS Bank India Limited, 1st Floor, Express Towers, Nariman Point, Mumbai – 400021. Tel: 022- 66388888 Extn: 28444 Direct Tel: 022- 67528444 Email: [email protected] Corporate Banking Name: Mr. Gouresh Naik Address: DBS Bank India Limited, 19th Floor, Express Towers, Nariman Point, Mumbai – 400021. Tel: 022-66388888 Extn: 31243 Direct Tel: 022-66131243 Email: [email protected] |
| Nashik | Consumer & Corporate Banking Name: Mr Charudatta Satpute Address: DBS Bank India Limited, 41/A Jolly Plaza Howson Road, Deolali Camp, Nashik – 422401 Tel: 0253-6632100 Extn: 32101 Direct Tel: 0253-6632101 Email: [email protected] |
| Noida | Name: Mr. Nitin Puri Address: DBS Bank India Ltd, Zygon Square, 3rd Floor, Block H-1 A, Sector-63, Noida – 201307, Uttar Pradesh Tel: 8657593715 Fax: 011-66211895 Email: [email protected] |
| Pune | Consumer Banking Name: Mr Bhuwan Sharma Address: DBS Bank India Limited, Fortune House, Plot No. 363/2, Gokhale Rd, Model Colony, Shivaji Nagar, Pune – 411016 Tel: 020-66218888 Extn: 18718 Direct Tel: 020-66218718 Email: [email protected] Corporate Banking Name: Mr. Mahesh Pathak Address: DBS Bank India Limited, Fortune House, Plot No. 363/2, Gokhale Rd, Model Colony, Shivaji Nagar, Pune – 411016 Tel: 020-66218888 Extn: 18757 Direct Tel: 020-66218757 Email: [email protected] |
| Salem | Consumer & Corporate Banking Name: Mr K Sivakumar Address: DBS Bank India Limited, 24, Yercaud Road, Opp Modern Theaters, Kannakurichi Po, Salem – 636008 Tel: 0427-2551300 Extn: 41301 Direct Tel: 0427-2551301 Email: [email protected] |
| Surat | Consumer & Corporate Banking Name: Mr Vishal Agrawal Address: DBS Bank India Limited, 2nd Floor, Above Shree Ambica Auto, Plot No 10/11, Bhatpore GIDC, Opp ONGC Hazira, Surat – 394 510 Tel: 0261-6675400 Extn: 75411 Direct Tel: 9719337117 Email: [email protected] |
| Vadodara | Consumer & Corporate Banking Name: Mr. Nirav Chokshi Address: DBS Bank India Limited, Ground Floor, Riddhi Complex, Opp Bankers Heart Institute, Old Padra Road, Vadodara – 390015, Gujarat Tel: 8980759383 Email: [email protected] |
Regional Nodal Officers
| Region/State In charge | Name of the Regional Nodal Officer DBS Bank India Limited |
|---|---|
| Karnataka and Coimbatore | Pooja Bajaj Sr.Vice President Email : [email protected] Salapuria Windsor, No. 3, Ulsoor Road, Ulsoor , Bangalore 560042 Email : [email protected] |
| Chennai & Karur | Hari Narayanan Vice President Email : [email protected] First Floor, 806 Anna Salai Chennai – 600 002 Tamil Nadu |
| North & East | Kapil Mathur Vice President Email : [email protected] DLF Capital Point, Baba Khadak Singh Marg, Connaught Place, New Delhi 110001 |
| Andhra Pradesh & Telangana | K Srinivasa Rao Vice President Email : [email protected] 2B & 2C Ground Floor, Aditya Trade Centre,Ameerpet, Hyderabad 500 038 |
| West | Nitin Ravalallu Vice President Email : [email protected] Express Towers, Nariman Point Mumbai 400 021 |
Level 2
If you are not satisfied with the resolution provided, you may write to the Bank's Principal Nodal Officer and they will response you within 7 working days of after receiving the complaint.
Principal Nodal Officer DBS Bank India Limited 16th Floor, Express Towers Nariman Point Mumbai – 400 021. Tel: 022-66147578
Digibank / Treasures Customers (other than Credit Cards) email at [email protected]
Corporate customers can email at [email protected]
Credit card customers can email at [email protected]
Level 3
If you do not get response from the Principal Nodal Officer within 7 working days, or if you are not satisfied with the response, please write to the Senior Management, they will response you within a period of 5 working days of the receiving the complaint.
Senior Management
For Consumer Banking Mr. Bharath Mani Executive Director – Head National Distribution Email - [email protected] Lakshmi Vilas Bank (now part of DBS Bank India Limited) LVB House, 4 Sardar Patel Road, Guindy Chennai 600 032
Mr. Bharath Mani Executive Director – Head National Distribution Email - [email protected] Lakshmi Vilas Bank (now part of DBS Bank India Limited) LVB House, 4 Sardar Patel Road, Guindy Chennai 600 032
SME Banking Mr. Sudarshan Chari Executive Director & Head Business Banking Direct Tel – 022-6638 8829 Email – [email protected] DBS Bank India Limited 16th Floor, Express Towers Nariman Point Mumbai – 400 021
Mr. Sudarshan Chari Executive Director & Head Business Banking Direct Tel – 022-6638 8829 Email – [email protected] DBS Bank India Limited 16th Floor, Express Towers Nariman Point Mumbai – 400 021
Level 4
If you do not get response from senior head within 5 working days, write to the Managing Director, they will response you within a period of 5 working days of the receiving the complaint.
Managing Director
Consumer Banking Mr. Prashant Joshi Managing Director Head – Consumer Banking (India) Email – [email protected] DBS Bank India Ltd 6th floor, Ruby House, J K Sawant Marg, Dadar West, Mumbai, Maharashtra 400028.
Mr. Prashant Joshi Managing Director Head – Consumer Banking (India) Email – [email protected] DBS Bank India Ltd 6th floor, Ruby House, J K Sawant Marg, Dadar West, Mumbai, Maharashtra 400028.
Corporate Banking Mr. Niraj Kumar Mittal Managing Director Head – Institutional Banking Group (India) Mumbai – 400 021. Tel – 022-67528317 Email – [email protected] DBS Bank India Limited 19th Floor, Express Towers Nariman Point
Mr. Niraj Kumar Mittal Managing Director Head – Institutional Banking Group (India) Mumbai – 400 021. Tel – 022-67528317 Email – [email protected] DBS Bank India Limited 19th Floor, Express Towers Nariman Point
Level 5
If you are not satisfied with the response, please write to Chief Executive Officer and General Manager, they will response you within a period of 5 working days of the receiving the complaint.
Chief Executive Officer and General Manager
Mr. Surojit Shome Managing Director and CEO, India Tel – 022-66388847 Email – [email protected] DBS Bank India Limited 19th Floor, Express Towers Nariman Point Mumbai – 400 021
If you do not hear from the Chief Executive Officer and General Manager. within 5 working days, or if you are not satisfied with the response, the last step is you have to write to the Banking Ombudsman