CustomerCareLink
DCB Bank Customer Care No. 022-6899 7777

DCB Bank Customer Care No. 022-6899 7777

Organisation: DCB Bank

All India Numbers:
02268997777(For Customer Support)
04068157777(Other No. For Customer Care)
8657697777(Whatsapp Support)
Emails:
(Customer Care)
(For queries related to Loan account)
Socials:
IVRS Menu No. 022-6899 7777 / 040-6815 7777
Press 1 : If you are a existing customer
Press 2 : If you wish to start a banking relationship with us
Press 9 : To report fraud in your account
DCB Customer Care Service Hours
ServicesTimings
For Loans (Asset) Customers8:00 am to 8:00 pm (Monday to Saturday)
For Domestic Accounts (Liability) Customers8:00 am to 8:00 pm (Monday to Sunday)
For NRI CustomersAvailable 24x7
*Emergency ServicesAvailable 24x7

Missed Call Facility
ServiceMissed Call No.
Balance Enquiry7506660011
Mini Statement (last 5 transaction)7506660022
Request Cheque Book7506660033
Request email statement for last 1 month7506660044
Registration for WhatsApp banking7095222000

SMS Services
ServicesNumber
SMS Services for Register
SMS REG (Applicable if your mobile number is already updated in Bank's records)9821878789
Call DCB Bank's Customer Care022-68997777/040-68157777
Update your contact Number through DCB Bank ATM to auto Register for SMS alerts.
Frequently Asked Question
Service ToKeyword used for SMS
Key SMS texts
Check your primary account balanceBAL
Get last 5 transaction detailsSTMT
Request for a cheque bookCHQBOOK
Check status of cheque issued by youSTAT (Mention Cheque No.)
Request for stop chequeSTOP (Mention Cheque No.)
Request stop payment of range of chequesSTOPRANGE (Mention First Cheque No.) (Mention Last Cheque No.)
Get fixed deposit detailsTD (Mention Term Deposit No.)
Seek help on DCB Bank SMS FacilityH
To block DCB Debit cardBLOCK DC: (Mention Last Four Digit Of Debit Card Number BLOCK AC: (Mention Last Four Digit Of Account Number)

StatesOfficer NameMobile No.Landline NoEmailAddress
Zonal Heads
New Delhi, Chandigarh, Haryana, Jammu and Kashmir, Rajasthan, Uttar Pradesh, Uttaranchal, Himachal Pradesh and NoidaMr. Ajay Ahluwalia9810468695011-64649098[email protected]S-484, Ground Floor, GreaterKailash, Part-II, New Delhi-110048
Maharashtra, Goa and Madhya PradeshMr. Ayon Duttagupta9820549608022-6363568[email protected]DCB Bank Ltd, Shop No 1 - 4, Madhuban CHS , Off Yari Road, NearAga Khan Baug, Andheri (W), Mumbai - 400061.
Gujarat, Union Territoriesof Dadra and Nagar Haveli, Daman and Diu, Tamil Nadu, Karnataka & KeralaMr. Chetan Bahl9227529999079-66052582[email protected]8th floor, Pariseema Annexe, Opp.IFC Bhavan, C. G. Road, Ahmedabad-380 006
Maharashtra (MumbaiSouth), West Bengal & BiharMr. Debashis Das98191525579029008510[email protected]DCB Bank Limited, 9, Samrat, 314, L.J. Road, Mumbai - 400 016
Regional Heads
Delhi NCRMs. Babita Malhotra9810169882011-33235208[email protected]15 G, Hansalaya building, barakhamba road, new delhi-110001
Punjab & HaryanaMr. Vikas Sofat78371000500161- 6620222[email protected]SCO 10-11, Feroze Gandhi Market, Opposite Maruti Showroom, Ferozepur Road, Ludhiana-141001
Rest of Maharashtra (Pune,Nasik, Nanded, Aurangabad) & GoaMr. Ganaraj Desai99306143739028000828[email protected]DSK Rohit Building, Next to Hotel Central Park, Opp. J. M. Road, Shivajinagar, Pune-411004
Tamil Nadu, Karnataka & KeralaMr. Rajagopal T K9952209997044-30727607[email protected]DCB BANK Limited, Old No 37/1,New No 2/1 Jumbulingam Street, Nungambakam, Chennai 600 034
State Head
TelanganaMr. Lakshmi Narayana Balantrapu9177734567040-67414602[email protected]DCB Bank Limited. 8-2-120/84, 2ndfloor, Jyothi Majestic, Banjara Hills, Hyderabad-500034
Regional Heads (AIB)
Odisha (East - Agri& Inclusive Banking)Mr. Durga Prasad Rath99370120320674-3057040[email protected]DCB Bank Limited, Laxmisagar, Cuttack RoadNear Falcon House
Andhra, Pradesh, Telangana, Karnataka (South - Agri & Inclusive BankingMr. Vidya BhushanPrasad9885478450040-66143871[email protected]DCB Bank Limited, 5th Floor, Siddhartha Plaza,44, Sarojini Devi Road, Secunderabad 500003
Madhya Pradesh, Chattisgarh, Haryana (North - Agri & Inclusive BankingMr. Sunil Girdhar82250013620755-4901122[email protected]DCB Bank Limited, Devashish Complex, Plot No:-160 , Zone 1 ,M.P.Nagar, Bhopal- 62011Madhya Pradesh
Gujarat, Rajasthan, Maharashtra (West - Agri & Inclusive BankingMr. Ajay Bhamare90040035130226-6187111[email protected]DCB Bank Limited, Peninsula Business Park, Tower A, 6th Floor, Senapati Bapat Marg,Lower Parel, Mumbai – 400013

Complaint Redressal
Level 1 : Customer Care Centre
Customer can lodge their complaint by
Call: 022 6899 7777 / 040 6815 7777
Call: +91 22 61271000 (For customers based overseas)
Email: [email protected] (For queries related to NR services)
Email: [email protected] (For demat related services)
Email: [email protected] (For queries related to Loan account)
Address: DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai 400064.
Level 2 :
You can also get in touch with the Branch Operations Manager (BOM) or Relationship Manager (RM) at the Branch / Business Unit or the respective Regional Nodal Officers.
Regional Nodal Officers
Sr. No.CentreContact Details of the Office of the Banking OmbudsmanArea of OperationDCB Bank Regional Nodal Officer
1AhmedabadOffice of Banking Ombudsman C/o Reserve Bank of India 4th Floor, "Riverfront House", Behind H.K. Arts College, Between Gandhi & Nehru Bridge, Pujya Pramukh Swami Marg (Riverfront Road - West), Ahmedabad-380 009 Tel. No. 079- 26582357Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and DiuMr. Chetan Bahl Zonal Head Retail Banking 8th Floor, Pariseema Annexe Opp IFC Bhawan, C.G. Road Ellisbridge, Ahmedabad 380 006 Tel No: 079-66052582 Mobile: 9227529999 Email ID: [email protected]
2BengaluruOffice of Banking Ombudsman C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001 Tel. No. 080-22277660/080-22180221KarnatakaMr. Chetan Bahl Zonal Head Retail Banking (South II) Old No 37/1, New No 2/1 Jambulingam Street, Nungambakkam, Chennai 600034 Tel No: 079-66052582 Mobile: 9227529999 Email ID: [email protected]
3BhopalOffice of Banking Ombudsman C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011 Tel. No. 0755-2573772/0755-2573779Madhya Pradesh and ChhattisgarhMr. Kishore Kumar Zonal Head-AIB-North Agri & Inclusive Banking Official Address: DCB Bank Ltd, Plot No-160, Zone - 1, Devashish Complex, MP Nagar, Bhopal - 462011 Tel No: 0755-4912911 Mobile: 9923001769 Email ID: [email protected]
4BhubaneswarOffice of Banking Ombudsman C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Tel. No. 0674-2396207OdishaMr. Durga Prasad Rath Circle Head Agri & Inclusive Banking Laxmi sagar, Cuttack Road Near Falcon House Bhubaneswar 751006 Tel No: 0674-3057040 Mobile: 9937012032 Email ID: [email protected]
5ChandigarhOffice of Banking Ombudsman C/o C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh Tel. No. - 0172-2721109, 0172-2721011, 0172-2727118Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of HaryanaMr. Ajay Ahluwalia Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: [email protected]
6ChennaiOffice of Banking Ombudsman C/o Reserve Bank of India Fort Glacis, Chennai 600 001 Tel No: 044-25395964 Fax No. 044-25395488Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar IslandsMr. Chetan Bahl Zonal Head Retail Banking (South II) Old No 37/1, New No 2/1 Jambulingam Street, Nungambakkam, Chennai 600034 Tel No: 079-66052582 Mobile: 9227529999 Email ID: [email protected]
7DehradunOffice of Banking Ombudsman C/o Reserve Bank of India 74/1 G.M.V.N. Building, 1st floor, Rajpur Road, Dehradun - 248 001 STD Code: Tel No.: 0135-2742001Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule NagarMr. Ajay Ahluwalia Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: [email protected]
8GuwahatiOffice of Banking Ombudsman C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 Tel.No. 0361-2542556/0361-2512929AssamMr.Subhasish Das State Head Retail Banking 39, Shakespeare Sarani, Ground floor, Premlata Building, Kolkata,700 017 Tel No: 7304507906 Mobile: 9922290551 Email ID: [email protected]
9HyderabadOffice of Banking Ombudsman C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 Tel. No. 040-23210013Andhra Pradesh and TelanganaMr. Lakshmi Narayana Balantrapu State Head Retail Banking (South I) 8-2-120/84 2nd floor, Jyoti Majestic, Banjara Hills Hyderabad,500 034 Tel No: 040-67414602 Mobile: 9177734567 Email ID: [email protected]
10JaipurOffice of Banking Ombudsman C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road, Jaipur - 302 004 Tel. No. 0141-2577931RajasthanMr. Ajay Ahluwalia Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: [email protected]
11JammuOffice of Banking Ombudsman C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 Tel No.: 0191-2477905Union Territory of Jammu and KashmirMr. Ajay Ahluwalia Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: [email protected]
12KanpurOffice of Banking Ombudsman C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001 Tel. No. 0512-2305174/0512-2303004Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Buddha Nagar) and UttarakhandMr. Ajay Ahluwalia Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: [email protected]
13KolkataOffice of Banking Ombudsman C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 Tel. No. 033-22310217West Bengal and SikkimMr. Subhasish Das State Head Retail Banking 39, Shakespeare Sarani, Ground floor, Premlata Building, Kolkata,700 017 Tel No: 7304507906 Mobile: 9922290551 Email ID : [email protected]
14Mumbai (I)Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Tel No. 022- 23022028Districts of Mumbai, Mumbai Suburban and ThaneMr. Ayon Dutta Gupta Zonal Head Retail Banking DCB Bank Ltd. Shop 1 - 4 Madhuban CHS Ltd, Yari Road, Versova Mumbai - 400 061 Tel No: 022-26363568 Mobile: 9820549608 Email ID: [email protected]
15Mumbai (II)Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Tel No:022-23028140 Fax: 022-23022024Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)Mr. Ayon Dutta Gupta Zonal Head Retail Banking DCB Bank Ltd. Shop 1 - 4 Madhuban CHS Ltd, Yari Road, Versova Mumbai - 400 061 Tel No: 022-26363568 Mobile: 9820549608 Email ID: [email protected]
16PatnaOffice of Banking Ombudsman C/o Reserve Bank of India Patna-800 001 Tel. No. 0612-2322569/0612-2323734Bihar and JharkhandMr. Subhasish Das State Head Retail Banking 39, Shakespeare Sarani, Ground floor, Premlata Building, Kolkata,700 017 Tel No: 7304507906 Mobile: 9922290551 Email ID : [email protected]
17New Delhi (I)Office of Banking Ombudsman C/o Reserve Bank of India, Sansad Marg, New Delhi Tel. No. 011-23725445Delhi, Jammu and Kashmir and Ghaziabad and Gautam Buddha Nagar districts of Uttar Pradesh, Haryana (except Panchkula, Yamuna Nagar and Ambala Districts)Mr. Ajay Ahluwalia Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: [email protected]
18New Delhi (II)Office of Banking Ombudsman C/o Reserve Bank of India, Sansad Marg, New Delhi Tel. No. 011-23725445Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Buddha Nagar districts of Uttar PradeshMr. Ajay Ahluwalia Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: [email protected]
19New Delhi (III)Office of Banking Ombudsman C/o Reserve Bank of India, Sansad Marg, New Delhi Tel. No.011-23725445-Mr. Ajay Ahluwalia Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: [email protected]
20RaipurOffice of Banking Ombudsman C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 Tel. No: 0771-2244246ChhattisgarhMr. Rudra Narayan Pati Regional Head-North Agri & Inclusive Banking 1st Floor, Devashish Complex, Plot No: -160, Zone 1, M.P.Nagar, Bhopal - 462011 Tel No: 0755-4901122 Mobile: 7381075313 Email ID:[email protected]
21RanchiOffice of Banking Ombudsman C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 Tel No.: 8521346222/9771863111/ 7542975444JharkhandMr. Subhasish Das State Head Retail Banking 39, Shakespeare Sarani, Ground floor, Premlata Building, Kolkata,700 017 Tel No: 7304507906 Mobile: 9922290551 Email ID : [email protected]
22ThiruvananthapuramOffice of Banking Ombudsman C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 Tel. No. 0471-2332723/0471-2323959Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region)Mr. Chetan Bahl Zonal Head Retail Banking (South II) Old No 37/1, New No 2/1 Jambulingam Street, Nungambakkam, Chennai 600034 Tel No: 079-66052582 Mobile: 9227529999 Email ID: [email protected]

Level 3 :
If, for any reason, Customer Care Team or the Branch is unable to resolve your concern, within 10 working days, you can approach Principal Nodal Officer at the Corporate & Registered Office:
Ms. Preeti Dhar
DCB Bank Limited 6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai-400013.
Tel: 022-66187031
If you desire, you may also get in touch with our Senior Management at the Corporate Office.
Senior Management Team
NameDesignationContact No.Email Id
Mr. Murali M. NatrajanManaging Director & Chief Executive Officer (CEO)022-66187004[email protected]
Mr. Bharat SampatChief Financial Officer (CFO)022-66187007[email protected]
Mr. Praveen KuttyHead Retail & SME Banking022-66187010[email protected]
Mr. R. VenkatteshHead Operations, T echnology & HR022-66448001[email protected]
Mr. Rajesh VermaHead Treasury, Corporate Banking, FIG & Trade Finance022-66187024[email protected]
Mr. J. K. VishwanathHead - Corporate Banking022-66848203[email protected]
Mr. Abhijit BoseChief Credit Officer011-66133465[email protected]
Ms. Anuradha T PChief Internal Auditor080-67350362[email protected]
Ms. Meghana RaoHead - Branch Operations022-66187184[email protected]
Ms. Rubi ChaturvediCompany Secretary022-66187116[email protected]

You will receive a communication within 10 working days of escalating your complaint. Please mention all the particulars of the complaint, with your Customer ID, Account Number, Branch Name, Title of the Account, the preferred Contact Address, Telephone Number and E-mail ID.
Level 4 :
If customer are not satisfied with solution within a month, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.
For Demat Customers
If you are not satisfied with the resolution provided to your complaint by DCB Bank Limited as your Depository Participant (DP), then you may escalate your complaint to SEBI on their Complaint Redressal portal "SCORES - SEBI Complaint Redressal System"
For any demat related grievances, reach out at Escalation Matrix.
Escalation Matrix
Details ofContact PersonContact No.Email IDWorking HoursAddress
Customer CareCustomer Care Official022-68997777 040-68157777[email protected]8am to 8pm (Monday to Sunday)P.O. Box No. 7643, Malad (West), Mumbai 400064
Nodal OfficerPreetiDhar022-66848848[email protected]10am to 5pm (Monday to Saturday, except for bank holidays and 2nd& 4th Saturday)6thFloor, Tower A, Peninsula Business Park, , SenapatiBapat Marg, Lower Parel, Mumbai-400013
Compliance OfficerNeha Kabra022-66187031[email protected]
Managing Director & CEOMurali M. Natrajan022-66848451[email protected]

DCB Bank Regional Heads
StatesOfficer NameMobile No.Landline NoEmailAddress
Zonal Heads
New Delhi, Chandigarh, Haryana, Jammu and Kashmir, Rajasthan, Uttar Pradesh, Uttaranchal, Himachal Pradesh and NoidaMr. Ajay Ahluwalia9810468695011-64649098[email protected]S-484, Ground Floor, GreaterKailash, Part-II, New Delhi-110048
Maharashtra, Goa and Madhya PradeshMr. Ayon Duttagupta9820549608022-6363568[email protected]DCB Bank Ltd, Shop No 1 - 4, Madhuban CHS , Off Yari Road, NearAga Khan Baug, Andheri (W), Mumbai - 400061.
Gujarat, Union Territoriesof Dadra and Nagar Haveli, Daman and Diu, Tamil Nadu, Karnataka & KeralaMr. Chetan Bahl9227529999079-66052582[email protected]8th floor, Pariseema Annexe, Opp.IFC Bhavan, C. G. Road, Ahmedabad-380 006
Maharashtra (MumbaiSouth), West Bengal & BiharMr. Debashis Das98191525579029008510[email protected]DCB Bank Limited, 9, Samrat, 314, L.J. Road, Mumbai - 400 016
Regional Heads
Delhi NCRMs. Babita Malhotra9810169882011-33235208[email protected]15 G, Hansalaya building, barakhamba road, new delhi-110001
Punjab & HaryanaMr. Vikas Sofat78371000500161- 6620222[email protected]SCO 10-11, Feroze Gandhi Market, Opposite Maruti Showroom, Ferozepur Road, Ludhiana-141001
Rest of Maharashtra (Pune,Nasik, Nanded, Aurangabad) & GoaMr. Ganaraj Desai99306143739028000828[email protected]DSK Rohit Building, Next to Hotel Central Park, Opp. J. M. Road, Shivajinagar, Pune-411004
Tamil Nadu, Karnataka & KeralaMr. Rajagopal T K9952209997044-30727607[email protected]DCB BANK Limited, Old No 37/1,New No 2/1 Jumbulingam Street, Nungambakam, Chennai 600 034
State Head
TelanganaMr. Lakshmi Narayana Balantrapu9177734567040-67414602[email protected]DCB Bank Limited. 8-2-120/84, 2ndfloor, Jyothi Majestic, Banjara Hills, Hyderabad-500034
Regional Heads (AIB)
Odisha (East - Agri& Inclusive Banking)Mr. Durga Prasad Rath99370120320674-3057040[email protected]DCB Bank Limited, Laxmisagar, Cuttack RoadNear Falcon House
Andhra, Pradesh, Telangana, Karnataka (South - Agri & Inclusive BankingMr. Vidya BhushanPrasad9885478450040-66143871[email protected]DCB Bank Limited, 5th Floor, Siddhartha Plaza,44, Sarojini Devi Road, Secunderabad 500003
Madhya Pradesh, Chattisgarh, Haryana (North - Agri & Inclusive BankingMr. Sunil Girdhar82250013620755-4901122[email protected]DCB Bank Limited, Devashish Complex, Plot No:-160 , Zone 1 ,M.P.Nagar, Bhopal- 62011Madhya Pradesh
Gujarat, Rajasthan, Maharashtra (West - Agri & Inclusive BankingMr. Ajay Bhamare90040035130226-6187111[email protected]DCB Bank Limited, Peninsula Business Park, Tower A, 6th Floor, Senapati Bapat Marg,Lower Parel, Mumbai – 400013