Easebuzz Customer Care No. 1800 891 8297

Press 1 - For Merchant

Press 2 - For Free Sale

Press 3 - For Customer Support

Press 4 - For Fraud

Cancellation tenure is mentioned on the product or it is probably before 4 business days.

Once the order is approved for the return, Refund will be processed within 48 hours & will take 3 to 4 days to reflect in the bank account statement.

1800 891 8297

Email: [email protected]

Chat Bot 24/7

Helpdesk is facilitated to act within 24 hours on resolution with action that could be majorly related to the following Customer grievances Resolution Enquiry about failed or duplicate transaction Transaction details and confirmation on status of transaction is given to the customer. Merchant is also informed about the grievance which is being handled. Refund related query Information on ARN number with refund date is informed to the customer Refund has been conducted but amount still not reflecting in customer's bank account Refund status is confirmed with the concerned bank and status is shared with the customer Services have not been received by merchant The status of payment is verified as successful and then the customer is informed about the merchant so that he can contact him. Merchant is also informed about the unsatisfied customer Receipt has not been generated or received Transaction status is checked and the customer gets another copy of receipt from the system. Merchant is also informed about the same so that the receipt could be regenerated.

Customer Escalation Matrix at different levels (1800 891 8297 contact complaint no. same for all & Emails are provided according to the department.) S No. Department Level 1 Level 2 (Email) Level 3 (Email) 1 General Support 8275303542 [email protected] [email protected] [email protected] 2 Chargeback [email protected] [email protected] [email protected] 3 Fraud [email protected] [email protected] [email protected] 4 Risk/Underwritting [email protected] [email protected] 5 Onbording [email protected] [email protected] 6 Sales [email protected] [email protected] 7 Documentation compliance [email protected] [email protected] 8 Technical queries [email protected] [email protected] 9 Settlement & Finance Issues [email protected] [email protected] 10 Merchant Support [email protected] [email protected]