Easebuzz Customer Care No. 1800 891 8297 customer care number is 18008918297. Get Easebuzz toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 1 800 891 8297
Customer Support
All India numbers
- 827 530 3542
Call/ WhatsApp, Alternate no. for Support
About
Easebuzz Private Limited, based in Pune, Maharashtra, provides a SaaS payment gateway platform for merchants. It offers end‑to‑end payment processing, payouts and financial‑operation APIs, serving thousands of merchants across India. For payment queries, refunds, or technical support, customers can reach Easebuzz customer care using the contact details below.
Email addresses
- [email protected]
Customer Support
- [email protected]
For Careers
Important links
IVRS Menu
1800 891 8297
First select the preffered language
Press 1 - For Merchant
Press 2 - For Free Sale
Press 3 - For Customer Support
Press 4 - For Fraud
Cancellations, Returns & Refunds
Cancellation tenure is mentioned on the product or it is probably before 4 business days.
Once the order is approved for the return, Refund will be processed within 48 hours & will take 3 to 4 days to reflect in the bank account statement.
Grievance Redressal System
Grievances Handling
1800 891 8297
Email: [email protected]
Chat Bot 24/7
Helpdesk is facilitated to act within 24 hours on resolution with action that could be majorly related to the following Customer grievances Resolution Enquiry about failed or duplicate transaction Transaction details and confirmation on status of transaction is given to the customer. Merchant is also informed about the grievance which is being handled. Refund related query Information on ARN number with refund date is informed to the customer Refund has been conducted but amount still not reflecting in customer's bank account Refund status is confirmed with the concerned bank and status is shared with the customer Services have not been received by merchant The status of payment is verified as successful and then the customer is informed about the merchant so that he can contact him. Merchant is also informed about the unsatisfied customer Receipt has not been generated or received Transaction status is checked and the customer gets another copy of receipt from the system. Merchant is also informed about the same so that the receipt could be regenerated.
Escalation Matrix
Customer Escalation Matrix at different levels (1800 891 8297 contact complaint no. same for all & Emails are provided according to the department.) S No. Department Level 1 Level 2 (Email) Level 3 (Email) 1 General Support 8275303542 [email protected] [email protected] [email protected] 2 Chargeback [email protected] [email protected] [email protected] 3 Fraud [email protected] [email protected] [email protected] 4 Risk/Underwritting [email protected] [email protected] 5 Onbording [email protected] [email protected] 6 Sales [email protected] [email protected] 7 Documentation compliance [email protected] [email protected] 8 Technical queries [email protected] [email protected] 9 Settlement & Finance Issues [email protected] [email protected] 10 Merchant Support [email protected] [email protected]
For more information please read
Regional Offices
| S No. | Location | Address (Easebuzz Private Limited) |
|---|---|---|
| 1 | Mumbai | Quest Coworks Pvt. Ltd. 5th Floor, Technopolis Knowledge Park, Mahakali Caves Road, Chakala, Andheri (East), Mumbai – 400093. |
| 2 | Gurgaon | The Executive Centre Level 18, DLF Cyber City, Building No. 5, Tower A, Phase III, Gurgaon – 122002. |
| 3 | Bangalore | JK Ashwath Lakshmi Heritge 3rd floor, 80 Feet Road, Koramnagala 4th Block, Bangalore -560034 |
Headquarters
Easebuzz Private Limited, The Social Street (Opposite - Hotel Vivanta) B - Wing,2nd Floor, Hinjewadi - Wakad Road, Pune 411057, Maharashtra. (Monday-Saturday, 9am - 9pm)
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Frequently asked questions
What is Easebuzz Customer Care No. 1800 891 8297 customer care number?
Easebuzz customer care number is 8275303542. You can call this number for general support and queries.What is Easebuzz Customer Care No. 1800 891 8297 toll free number?
The toll‑free number for Easebuzz customer care is 18008918297. Use this line for free assistance across India.What is Easebuzz Customer Care No. 1800 891 8297 email id for complaints?
You can email Easebuzz at [email protected] for complaints and general support.What is Easebuzz Customer Care No. 1800 891 8297 head office address?
The head office is Easebuzz Private Limited, The Social Street (Opposite - Hotel Vivanta) B‑Wing, 2nd Floor, Hinjewadi‑Wakad Road, Pune 411057, Maharashtra.How to contact Easebuzz Customer Care No. 1800 891 8297 customer care?
You can contact Easebuzz via toll‑free 18008918297, alternate number 8275303542, email [email protected], the website https://easebuzz.in/, or through its social media channels on Facebook, Twitter, LinkedIn and YouTube.Does Easebuzz Customer Care No. 1800 891 8297 have WhatsApp support?
Easebuzz does not currently offer WhatsApp support for customer care.How to file a complaint with Easebuzz Customer Care No. 1800 891 8297?
To file a complaint, email [email protected] or call 18008918297 (toll‑free) or 8275303542. You can also use the grievance email [email protected] provided in their grievance redressal system.
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