CustomerCareLink
East Coast Railway Contact No.

East Coast Railway Contact No.

Organisation: East Coast Railway

Toll free Numbers:
139(Train Enquiry, Assistance & Grievances)
138(Passenger Helpline)
182(Helpline for Women in Railways)
Website:
https://www.eastcoastrail.indianrailways.gov.in/
Emails:
(Public Feedback)
Socials:
Important Links:
Helpline Numbers
Sl.No.PlaceDesignated authorityTelephone Numbers
1East Coast Railway Headquarters at Chandrasekharpur, Bhubaneswar-751023.Director of Grievances & Sr. Dy.General Manager.0674-2300230
2Divisional HQ at Khurda Road.Pin-752050Divisional Director of Grievances& Addl.Divisional Railway Manager.0674-2490264
3Divisional HQ at Sambalpur. Pin-768002Divisional Director of Grievances & Addl.Divisional Railway Manager.0663-2405312
4Divisional HQ at Visakhapatnam. Pin-530004Divisional Director of Grievances & Addl.Divisional Railway Manager.0891-2746202

The Email Address in which complaint can be lodged in East Coast Railway Zone is [email protected]
Other Queries Numbers /Loging of Grievance
DescriptionDesignationNumber
Catering issuesAssistant Commercial Manager (Catering)8455885968
Reservation issuesAsst. Comm. Maer (Passenger Service)8455885981
Coaching & Freight Refund CasesDy. Ch. Commi, Manager (Claims & Refund)8455885957
TTE/ Conductor Related CasesChief Commercial Manager (PS)8455885959
For More Informatuion Click Here.

Divisons Grievances Redresssal
A.-Headquaters Divisions, Chandrasekharpur, Bhubaneswar-751017
SlDesignationNameContact No.Email.idFaxAddress
1.AGM/Director of grievancesS.K SrivastavaRly50100[email protected]Rail Sadan, Chandrasekharpur , Bhubaneswar- 751017
Dot0674-23036720674-2301151
2.DGM(G)A.K MishraRly50400[email protected]
Dot0674-23013340674-2300822
3DySecy(PG)U.K MishraRly50108[email protected]
Dot0674-23001040674-2300822
4Grievance CellEast Coast RailwayRly51802
Dot0674-23008220674-2300822

B.- Divisions Khurda Road Division, At- Jatni, Dist Khurda, Pin-752050
SlDesignationNameContact No.Email.idFaxAddress
1ADRM /Divisional Director of grievancesKalyanPattnaikRly72202[email protected]72100KhurdaRaod Division, At- Jatni, Dist : Khurda, Pin : 752050
DOT0674-24902640674-2490567
2Sr DCMAmiteshAnandRly72230[email protected]72836
DoT0674-2492945

C.-Waltair Division,Dandaparthy, Visakhapatnam- 530004.
SlDesignationNameContact No.Email.idFaxAddress
1ADRM (OP) / Divisional Director of grievancesSri Manoj Kumar SahooRly82202[email protected]82202 82404Dandaparthy, Visakhapatnam. 530004
DOT0891-27462300891-2728832
2Sr DCMA.KTripathiRly82230[email protected]82098
DOT0891-27462300891-2842098

D.-Sambalpur Division,Modipara, , Sambalpur- 768002
SlDesignationNameContact No.Email.idFaxAddress
1ADRM /Divisional Director of grievancesSri Anand SinghRly62202[email protected]62402Modipara Sambalpur-768002
DOT0663-24053120663-2405312
2Sr. DCMSambit S. NayakRly62230[email protected]62530
DOT0663-25331950663-2533195

For Vigilance Related complaints
Vigilance Helpline Number: 139
Dedicated Mobile No.: 8455885031