Edelweiss Tokio Life Insurance Toll Free No. 1800 2121 212 customer care number is 18002121212. Get Edelweiss Tokio Life Insurance toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 1 800 212 1212
For Customer Service, 8 am to 11pm
- 15 5255
IRDA Complaint
All India numbers
- 0 226 611 6040
Missed call no. for product query
- 887 968 8110
For claim related queries
About
Edelweiss Tokio Life Insurance Co. Ltd. is an Indian life insurance company, a joint venture between Edelweiss Financial Services and Tokio Marine, headquartered in Mumbai. It offers a range of life, health, and savings insurance products serving customers across India. For insurance queries, policy updates, and claims, customers can reach Edelweiss Tokio Life Insurance customer care using the contact details below.
Email addresses
- [email protected]
Customer care
- [email protected]
Claim realted queries
- [email protected]
For queries related to funds
Important links
Contact form for
Branch locator
General queries
For complaint
Check status
Request a call back
Grievance Redressal
You are requested to submit your written complaint at any of the below mentioned touch points:
Step 1
Toll free customer care number: 1-800-2121-212 (9:00 am to 9:00 pm, 7 days a week).
Email at: [email protected] / [email protected]
Write to : Customer Care, Edelweiss Tokio Life Insurance Company Ltd, 6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road, Kurla (W), Mumbai 400070.
Step 2
If you do not receive any resolution to your complaint within a period of 2 weeks or if the response is not as per your expectations, please feel free to contact Grievance Redressal Officer ;
022-71013322 (Between 10 am to 7 pm on Monday to Friday, except public holidays).
Step 3
If you are not satisfied with the response of the GRO or do not receive a response from us within 14 days, you may approach the Grievance Cell of Insurance Regulatory and Development Authority of India
IRDAI Grievance Call Centre (IGCC) - Toll free No: 155255
Email Id: [email protected]
Ombudsman Officers
Executive Council Of Insurers Shri B. C. Patnaik, Secretary General Smt Poornima Gaitonde, Secretary 3Rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054.
Tel.: 022-69038801/ 022-69038803/ 022-69038804/ 022-69038805/ 022-69038806/ 022-69038807/ 022-69038808/ 022-69038809 Email: [email protected]
Names of Ombudsman And Addresses of Ombudsman Centres
| Office Details | Jurisdiction of Office Union Territory,District) |
|---|---|
| Ahmedabad - Shri Kuldip Singh Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. Tel.: 079-25501201/ 079-25501202/ 079-25501205/ 079-25501206 Email: [email protected] | Gujarat, Dadra & Nagar Haveli, Daman and Diu. |
| Bengaluru - Smt. Neerja Shah Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. Tel.: 080-26652048 / 080-26652049 Email: [email protected] | Karnataka. |
| Bhopal - Shri Guru Saran Shrivastava Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 0755-2769201 / 0755-2769202 Fax: 0755-2769203 Email: [email protected] | Madhya Pradesh Chattisgarh. |
| Bhubneshwar - Shri Suresh Chandra Panda Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009. Tel.: 0674-2596461 / 0674-2596455 Fax: 0674-2596429 Email: [email protected] | Orissa. |
| Chandigarh - Dr. Dinesh Kumar Verma Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.: 0172-2706196 / 0172-2706468 Fax: 0172-2708274 Email: [email protected] | Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh. |
| Chennai - Shri M. Vasantha Krishna Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai – 600 018. Tel.: 044-24333668 / 044-24335284 Fax: 044-24333664 Email: [email protected] | Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry). |
| Delhi - Shri Sudhir Krishna Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. Tel.: 011-23232481/ 011-23213504 Email: [email protected] | Delhi. |
| Guwahati - Shri Kiriti .B. Saha Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). Tel.: 0361-2632204 / 0361-2602205 Email: [email protected] | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. |
| Hyderabad - Shri I. Suresh Babu Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040-67504123 / 040-23312122 Fax: 040-23376599 Email: [email protected] | Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry. |
| Jaipur - Smt. Sandhya Baliga Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141-2740363 Email: [email protected] | Rajasthan. |
| Ernakulam - Ms. Poonam Bodra Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484-2358759 / 0484-2359338 Fax: 0484-2359336 Email: [email protected] | Kerala, Lakshadweep, Mahe-a part of Pondicherry. |
| Kolkata - Shri P. K. Rath Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072. Tel.: 033-22124339 / 033-22124340 Fax : 033-22124341 Email: [email protected] | West Bengal, Sikkim, Andaman & Nicobar Islands. |
| Lucknow -Shri Justice Anil Kumar Srivastava Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522-2231330 / 0522-2231331 Fax: 0522-2231310 Email: [email protected] | Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. |
| Mumbai - Shri Milind A. Kharat Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 022-26106552 / 022-26106960 Fax: 022-26106052 Email: [email protected] | Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. |
| Noida - Shri Chandra Shekhar Prasad Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120-2514250 / 0120-2514252 / 0120-2514253 Email: [email protected] | State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. |
| Patna - Shri N. K. Singh Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006. Tel.: 0612-2680952 Email: [email protected] | Bihar, Jharkhand. |
| Pune - Shri Vinay Sah Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030. Tel.: 020-41312555 Email: [email protected] | Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region. |
Address for communication for complaints by fax/paper:
Consumer Affairs Department Insurance Regulatory and Development Authority of India Sy. No. 115/1 Financial District Nanakramguda Gachibowli Hyderabad – 500 032, Telangana Fax No: 040-20204000
Corporate Office
4th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road, Kurla (W), Mumbai – 400070
Follow on social media
Frequently asked questions
What is Edelweiss Tokio Life Insurance Toll Free No. 1800 2121 212 customer care number?
The customer care number for Edelweiss Tokio Life Insurance is 02266116040. You can call this number for general inquiries, policy assistance, and claim-related questions.What is Edelweiss Tokio Life Insurance toll free number?
The toll‑free number for Edelweiss Tokio Life Insurance is 18002121212. It operates from 8 am to 11 pm for customer service.What is Edelweiss Tokio Life Insurance email id for complaints?
You can email Edelweiss Tokio Life Insurance at [email protected] for general customer care, or at [email protected] for claim‑related queries.How to contact Edelweiss Tokio Life Insurance customer care?
You can reach Edelweiss Tokio Life Insurance customer care via phone (toll‑free 18002121212 or 02266116040), email ([email protected], [email protected]), their website http://www.edelweisstokio.in, and social media channels on Facebook, Twitter, LinkedIn, Instagram, and YouTube.Does Edelweiss Tokio Life Insurance have WhatsApp support?
Edelweiss Tokio Life Insurance does not currently offer WhatsApp support. Please use the phone numbers or email addresses provided above.How to file a complaint with Edelweiss Tokio Life Insurance?
To file a complaint, you can email [email protected] or [email protected], call the toll‑free number 18002121212 (or the IRDA complaint line 155255), or use the grievance redressal portal at https://www.indiacustomercare.com/sites/default/files/GRO-Details-2020-7-22--16-44-46-875.pdf.
Found something incorrect or out of date?
Report this listing