Home First India Customer Care No. 88805 49911

Level 1:

Any aggrieved Customer of Home First can take up the grievance with the concerned Branch Manager of the Company or alternatively can call at 1800 3000 8425 or writean email at [email protected]. The Branch Manager is required to reply to the Customer within 7 working days from the date of receipt of the complaint in the office with a copy to the Regional Manager & Customer Service Department at Corporate office on [email protected]

Level 2 :

If the aggrieved customer is not satisfied with the reply provided by the Branch Manager or in case no reply is received within the stipulated period or the complaint is against the Branch Manager, the customer can escalate it to the Central Customer Service Team at the following email address [email protected]

The Central Customer Service Team is required to dispose of the Complaint within 15 working days from receipt of the Complaint.

Level 3 :

If the aggrieved customer is not satisfied with the reply provided by the Central Customer Service Team or in case no reply is received within the stipulated period, the Customer shall escalate its complaint with the Grievance Redressal Officer at the following address:

The Grievance Redressal Officer is required to dispose of the complaint within 30 working days of receipt of the complaint in the Corporate Office.

Level 4 :

If the aggrieved customer is not satisfied with the reply provided by the Grievance Redressal Officer also or in case no reply is received within the stipulated period, the customer can approach the National Housing Bank at the following address:

511, Acme Plaza, Opposite Sangam Cinema, J B Nagar, Andheri East, Mumbai – 400059 Maharashtra