ICICI Prudential Life Insurance Contact No. 1860 266 7766
Organisation: ICICI Prudential
Toll free Numbers:
18002679777(For buy a new policy online, 8am-12am (midnight)
18002099777(For buying an investment policy online,9.00 a.m. - 9.00 p.m., all days)
180030006999(missed call for term insurance plan, 9.30 a.m. – 6.30 p.m., Mon - Sat)
All India Numbers:
18602679997(Assistance on policies bought online, 10am-7pm, Mon-Sat)
18602667766(Customer Support, Mon-Sat 10am-7pm)
+912261930777(NRI Customers, 24X7 except national holidays)
9920667766(Whatsapp Support)
Website:
Emails:
IVRS Menu No. 1860 266 7766
Select your preferred language (English/Hindi)
Press 1 : To know payment option
Press 2 : For health & life claims
Press 3 : If you are member of group super animation
Press 4 : For your existing policy
Press 5 : If you have any queries regarding a policy purchased are website
Press 6 : If you want to a buy new policy
Press 7 : If you are in ICICI Prudential advisor of sales partner
Press 8 : To change your preferred language selection
SMS Service
For instant assistance, send your message in the pre-defined formats mentioned below, to 56767(Charges apply)
| Financial Services | |
|---|---|
| Request ECS redebit towards bounce payment | SMS - PAY <PolicyNumber> |
| Opt for Ibank direct debit | SMS - DEBIT <PolicyNumber> |
| Opt for ECS facility | SMS - ECS <PolicyNumber> |
| Get policy fund value | SMS - NAV <PolicyNumber> |
| Claims | |
| Address claim query | SMS - I claim <PolicyNumber> |
| Edit Information | |
| Register PAN | SMS - PANC <PolicyNumber> <PANnumber> |
| Policy Details | |
| Revive lapsed policy | SMS - REVIVE |
| Assistance | |
| Get payment assistance | SMS - Assist <PolicyNumber> |
| Get VAM call back | SMS - Select |
| Request advisor to contact | SMS - SMA |
| Avail cheque pick up | SMS - COLLECT <PolicyNumber> |
| Get a list of SMS Helpline Alerts available | SMS - SRV |
| Products and Feedback | |
| Get product information | SMS - MOR |
| Capture positive feedback | SMS - Happy |
| Capture actionable feedback | SMS - Unhappy |
Grievance Redressal
Level 1 :
Firstly, customer submit grievance.
Call Customer Service Helpline number 1860 266 7766 (for calls within India) or 022-61930777 (for contacting us from outside India) to report grievance.
Customer can also write registered email ID at [email protected]
If customer are not satisfied with the resolution receive, than customer may approach Level 2 of the Escalation Matrix.
Level 2 :
If customer are not satisfied with the resolution, than customer may approach Level 3 of the Escalation Matrix.
Level 3 :
If the resolution is still not up to expectations, customer can approach Grievance Redressal Committee.
To submit written grievance, can post it to: ICICI Prudential Life Insurance Co. Ltd., Unit No. 1A & 2A, Raheja Tipco Plaza, Rani Sati Marg, Malad (East), Mumbai - 400097 Maharashtra
If concern remains unresolved, than customer may approach the Insurance Ombudsman for redressal.
In case the resolution does not meet expectations,customer may register a complaint at the Integrated Grievance Management System of the Authority.
Registered Office
ICICI PruLife Towers, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025. Tel.: 022-40391600