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ICICI Prudential Life Insurance Contact No. 1860 266 7766

www.iciciprulife.com
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ICICI Prudential Life Insurance customer care number is 18002679777. Get ICICI Prudential helpline, toll free number, email & complaint info.

Toll-free numbers

  • 1 800 267 9777

    For buy a new policy online, 8am-12am (midnight

  • 1 800 209 9777

    For buying an investment policy online,9.00 a.m. - 9.00 p.m., all days

  • 18 003 000 6999

    missed call for term insurance plan, 9.30 a.m. – 6.30 p.m., Mon - Sat

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All India numbers

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About

ICICI Prudential Life Insurance is one of India's leading private life insurers, headquartered in Mumbai as a joint venture between ICICI Bank and the UK's Prudential Corporation Holdings. The company offers a comprehensive range of products including term insurance, ULIPs, endowment plans, health insurance, and retirement solutions to millions of policyholders across India. For policy queries, claims, renewals, or grievance redressal, customers can reach ICICI Prudential Life Insurance customer care using the contact details listed below.

Email addresses

Important links

IVRS Menu No. 1860 266 7766

Select your preferred language (English/Hindi)

Press 1 : To know payment option
Press 2 : For health & life claims
Press 3 : If you are member of group super animation
Press 4 : For your existing policy
Press 5 : If you have any queries regarding a policy purchased are website
Press 6 : If you want to a buy new policy
Press 7 : If you are in ICICI Prudential advisor of sales partner
Press 8 : To change your preferred language selection

SMS Service

For instant assistance, send your message in the pre-defined formats mentioned below, to 56767(Charges apply)

Financial Services
Request ECS redebit towards bounce payment SMS - PAY <PolicyNumber>
Opt for Ibank direct debit SMS - DEBIT <PolicyNumber>
Opt for ECS facility SMS - ECS <PolicyNumber>
Get policy fund value SMS - NAV <PolicyNumber>
Claims
Address claim query SMS - I claim <PolicyNumber>
Edit Information
Register PAN SMS - PANC <PolicyNumber> <PANnumber>
Policy Details
Revive lapsed policy SMS - REVIVE
Assistance
Get payment assistance SMS - Assist <PolicyNumber>
Get VAM call back SMS - Select
Request advisor to contact SMS - SMA
Avail cheque pick up SMS - COLLECT <PolicyNumber>
Get a list of SMS Helpline Alerts available SMS - SRV
Products and Feedback
Get product information SMS - MOR
Capture positive feedback SMS - Happy
Capture actionable feedback SMS - Unhappy

Grievance Redressal

Level 1 :

Firstly, customer submit grievance.
Call Customer Service Helpline number 1860 266 7766 (for calls within India) or 022-61930777 (for contacting us from outside India) to report grievance.
Customer can also write registered email ID at [email protected]
View Grievance officer at nearest ICICI Prudential Life Insurance Branch. Click here for details.

If customer are not satisfied with the resolution receive, than customer may approach Level 2 of the Escalation Matrix.

Level 2 :

If customer are not satisfied with the resolution, than customer may take concern to Grievance Redressal Officer Ms. Ashwini Bondale, Senior Vice President - Customer Service.
If customer are not satisfied with the resolution, than customer may approach Level 3 of the Escalation Matrix.

Level 3 :

If the resolution is still not up to expectations, customer can approach Grievance Redressal Committee.

To submit written grievance, can post it to: ICICI Prudential Life Insurance Co. Ltd., Unit No. 1A & 2A, Raheja Tipco Plaza, Rani Sati Marg, Malad (East), Mumbai - 400097 Maharashtra

If concern remains unresolved, than customer may approach the Insurance Ombudsman for redressal.

In case the resolution does not meet expectations,customer may register a complaint at the Integrated Grievance Management System of the Authority.

Registered Office

ICICI PruLife Towers, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025. Tel.: 022-40391600

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Frequently asked questions

  • What is ICICI Prudential Life Insurance customer care number?

    ICICI Prudential Life Insurance customer care number is 18602667766. The customer support line is available Monday to Saturday from 10am to 7pm for policy-related queries.

  • What is the ICICI Prudential Life Insurance toll free number?

    The ICICI Prudential Life Insurance toll free number is 18002679777, available from 8am to 12am midnight for buying a new policy online. You can also call 18002099777 for investment policy queries between 9am and 9pm.

  • What is ICICI Prudential Life Insurance email id for complaints?

    You can email ICICI Prudential Life Insurance at [email protected] to register a health or death claim, or [email protected] for assistance on policies bought online.

  • How to contact ICICI Prudential Life Insurance customer care?

    You can contact ICICI Prudential Life Insurance customer care by calling 18602667766, emailing [email protected], sending a WhatsApp message to 9920667766, or reaching out via their official Facebook, Twitter, Instagram, YouTube, and LinkedIn pages.

  • Does ICICI Prudential Life Insurance have WhatsApp support?

    Yes, ICICI Prudential Life Insurance offers WhatsApp support at 9920667766. You can use this number to get quick assistance related to policies and services.

  • How to file a complaint with ICICI Prudential Life Insurance?

    To file a complaint with ICICI Prudential Life Insurance, call the helpline at 18602667766 or 18602679997, email [email protected], or fill the contact form at iciciprulife.com/contact-us.html. If your grievance is not resolved, you can escalate it to the Grievance Redressal Officer or the Insurance Ombudsman.

  • What is ICICI Prudential Life Insurance head office address?

    The registered office of ICICI Prudential Life Insurance is located at ICICI PruLife Towers, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025. You can also reach the office at 022-40391600.

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