IDBI Bank Credit Card Customer Care No. 1800 425 7600
Organisation: IDBI Bank
Toll free Numbers:
18004257600(For Hotlisting of Credit Cards /Queries / Complaints)
18002081947(For Credit Card Reward Points Related Queries/Complaints)
All India Numbers:
02240426013(Credit Card Queries)
Contact Support
For Hotlisting of Credit Cards /Queries / Complaints
Call 24 * 7 Toll Free - 1800 425 7600 Call 24 * 7 Non Toll Free - 022-4042 6013 Email - [email protected]
For Credit Card Reward Points related queries/complaints
Call - 1800 208 1947 (Monday –Saturday 9 am to 6 pm) Email - [email protected]
Credit Card Grievance Redressal
You can register your grievance through our multiple channels viz. Customer Care, Branch Emails and Letters. Please make sure that you provide following details while registering a grievances.
Your full name
Your Credit Card Number
Your contact details (address, telephone number and e-mail)
Reference number of Transaction/Complaint ID, depending on your purpose of contact
Level I
You may file a complaint at the branch level/ call us/ write to :
Toll Free numbers: 1800 425 7600
Non Toll Free Number: +91-022 - 4042 6013
Write to Email :
[email protected] (along with Complaint ID, your Credit Card No. & Contact No. in the Subject Line)
When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to -
Level II
Grievance Redressal Officer (GRO) as specified below between 10:00 a.m. to 6:00 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month):
| Designation | Name & Contact Details | Office | Jurisdiction |
|---|---|---|---|
| Grievance Redressal Officer (GRO) | Shri Ranjan Kumar Rath GM & GRO Tel no: 022-6655 2133 | IDBI Bank Ltd., Credit Cards, RBG, 13th Floor, B Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 | Pan India |
In case of non-receipt of reply within 13 working days of your registering the complaint or unsatisfactory reply, you may escalate your complaint to Level III, using your Complaint ID.
Level III
If your complaint is not resolved satisfactorily within 11 working days of your registering the complaint, you may approach the Principal Nodal Officer (PNO) between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month)
For escalation of your grievance to the Principal Nodal Officer (PNO)
| Designation | Name & Contact Details | Office | Jurisdiction |
|---|---|---|---|
| Principal Nodal Officer (PNO) | Smt. Jayati Chakraborty General Manager & PNO Tel no: 022-6655 2143 | IDBI Bank Ltd., Credit Cards, RBG, 13th Floor, B Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 | Pan India |
Go Mobile+ Credit Card Services FAQs