IDBI Bank Credit Card Customer Care No. 1800 425 7600 customer care number is 18004257600. Get IDBI Bank Credit Card Customer Care No. 1800 425 7600 toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 1 800 425 7600
For Hotlisting of Credit Cards /Queries / Complaints
- 1 800 208 1947
For Credit Card Reward Points Related Queries/Complaints
All India numbers
- 0 224 042 6013
Credit Card Queries
About
IDBI Bank is a public sector bank in India, headquartered in Mumbai. It offers a range of banking services including credit cards, loans, and digital banking to millions of customers across the country. For credit card related queries, customers can reach IDBI Bank Credit Card customer care using the contact details below.
Important links
Contact Support
For Hotlisting of Credit Cards /Queries / Complaints
Call 24 * 7 Toll Free - 1800 425 7600 Call 24 * 7 Non Toll Free - 022-4042 6013 Email - [email protected]
For Credit Card Reward Points related queries/complaints
Call - 1800 208 1947 (Monday –Saturday 9 am to 6 pm) Email - [email protected]
Credit Card Grievance Redressal
You can register your grievance through our multiple channels viz. Customer Care, Branch Emails and Letters. Please make sure that you provide following details while registering a grievances.
Your full name
Your Credit Card Number
Your contact details (address, telephone number and e-mail)
Reference number of Transaction/Complaint ID, depending on your purpose of contact
Level I
You may file a complaint at the branch level/ call us/ write to :
Toll Free numbers: 1800 425 7600
Non Toll Free Number: +91-022 - 4042 6013
Write to Email :
[email protected] (along with Complaint ID, your Credit Card No. & Contact No. in the Subject Line)
When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply, you can escalate your complaint to -
Level II
Grievance Redressal Officer (GRO) as specified below between 10:00 a.m. to 6:00 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month):
| Designation | Name & Contact Details | Office | Jurisdiction |
|---|---|---|---|
| Grievance Redressal Officer (GRO) | Shri Ranjan Kumar Rath GM & GRO Tel no: 022-6655 2133 | IDBI Bank Ltd., Credit Cards, RBG, 13th Floor, B Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 | Pan India |
In case of non-receipt of reply within 13 working days of your registering the complaint or unsatisfactory reply, you may escalate your complaint to Level III, using your Complaint ID.
Level III
If your complaint is not resolved satisfactorily within 11 working days of your registering the complaint, you may approach the Principal Nodal Officer (PNO) between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month)
For escalation of your grievance to the Principal Nodal Officer (PNO)
| Designation | Name & Contact Details | Office | Jurisdiction |
|---|---|---|---|
| Principal Nodal Officer (PNO) | Smt. Jayati Chakraborty General Manager & PNO Tel no: 022-6655 2143 | IDBI Bank Ltd., Credit Cards, RBG, 13th Floor, B Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 | Pan India |
Go Mobile+ Credit Card Services FAQs
Frequently asked questions
What is IDBI Bank Credit Card customer care number?
IDBI Bank Credit Card customer care number is 02240426013. You can call this number for credit card related queries and support.What is IDBI Bank Credit Card toll free number?
The toll free number for IDBI Bank Credit Card customer care is 18004257600.What is IDBI Bank Credit Card email id for complaints?
You can email IDBI Bank Credit Card complaints to [email protected].How to contact IDBI Bank Credit Card customer care?
You can contact IDBI Bank Credit Card customer care by calling 18004257600 (toll free) or 02240426013 (landline), emailing [email protected], or visiting the credit‑card section on their website for additional channels.Does IDBI Bank Credit Card have WhatsApp support?
IDBI Bank Credit Card does not currently offer WhatsApp support.How to file a complaint with IDBI Bank Credit Card?
To file a complaint, you can email [email protected], call the toll‑free number 18004257600, or use the grievance redressal channels listed on the IDBI Bank website (e.g., the Credit Card Grievance Redressal page).
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