IDBI Bank Customer Care No. 1800 209 4324
Organisation: IDBI Bank
Toll free Numbers:
18002094324(Customer Support, 24x7 service)
1800221070(Another Customer Support, 24x7 service)
18004257600(For Hotlisting of Credit Cards/Queries/Complaints, 24x7 service)
1800226999(Debit Card Blocking)
18002081947(Credit card rewards-Monday –Saturday 9 am to 6 pm)
18008431133(Missed call - Mini Statement)
18008431122(Missed call - Balance Enquiry)
All India Numbers:
02266908401(For Hotlisting of Credit Cards/Queries/Complaints, 24x7 service)
8860045678(WhatsApp Banking, 24/7 x 365)
02267719100(Phone Banking)
02240426013(Non Toll Free Credit Card)
5676777(SMS BLOCK, For Debit Card Blocking)
9220800800(SMS "IDBICARE")
9820346920(SMS Banking)
9821043718(Alternate SMS Banking)
Emails:
IVRS Menu- 1800 209 4324 / 1800 22 1070 (Phone Banking Services)
After select Preferred language: Hindi, English, Marathi, Others
Press 1- To block debit card or other digital channels and for other card services
Press 2- To generate Atm pin/reset IVR language /T-pin
Press 3- For Bank account services
Press 4- For loan, demat, and NPS Press 1-For Information on your loan account Press 2- For demat account information Press 3- For information on national Pension Scheme Press 8- To return to the previous menu Press 0- To return to the main menu Press 9- To speak to the phone banking executive
Press 1-For Information on your loan account
Press 2- For demat account information
Press 3- For information on national Pension Scheme
Press 8- To return to the previous menu
Press 0- To return to the main menu
Press 9- To speak to the phone banking executive
Press 5- For interest rate , branch or Atm location and complaint registration.
Install App
SMS Format/Banking keywards
Type the below keywords and Send to 5676777 or 9820346920 / 9821043718
| Sr. No. | Services | Keywords |
|---|---|---|
| 1 | Status Of Registration | SMS as REG <Space>Account Number REG < space > 18704xxx138989 |
| 2 | De-Registration | SMS as DEL< Space >Account Number DEL < space > 18704xxx138989 |
| 3 | If you want to change a Registered Account number | SMS as REG< Space >Account Number REG < Space >1036651xxxxx892 |
| 4 | Debit card block through SMS | In case you remember your Card Number SMS BLOCK < Customer ID > < Card Number > In case you do not remember your Card Number SMS BLOCK < Customer ID > |
| Account Related Information | ||
| 5 | Balance enquiry | BAL Customerid Pin [account Number] |
| 6 | Fixed deposits enquiry | FD Customerid Pin [account Number] |
| 7 | Last 3 Transactions | TXN Customerid Pin [account Number] |
| 8 | Cheque Payment Status (to ascertain whether the cheque is paid or not) | CPS Customerid Pin Cheque Number [account Number] |
| 9 | Request for cheque book | CBR customerid pin number of leaves p/m [account number] |
| 10 | Request for statement one can u.se this reference number to check the status of the request any time. The bank mails the statement of account. | STM Customerid Pin From-date-to-date [account Number] |
| 11 | Change of PIN | CPN Customerid Oldpin Newpin |
| SMS Banking - Demat Enquiry | ||
| 12 | Free balance Holdings (Passing the customer ID) | DB Customerid Pin Starts With [dpm Client Id] |
| 13 | Last two Transactions | DT CUSTOMERID PIN |
| SMS Banking - Bill Payment | ||
| 14 | Pending Bills | GETBILL customerid pin [payeeid] |
| 15 | Pay Bill | PAYBILL customerid pin billid |
| 16 | Registered Billers | MYBILLERS customerid pin |
| SMS Banking - Supplementary operations | ||
| 17 | Change Primary Account | CPA customerid pin account number |
| 18 | Help | Help |
| Check for more SMS Services |
| Sr. No. | Name of the DRT / DRAT | Name of the officer | Contact No. | Present Location | |
|---|---|---|---|---|---|
| 1 | DRT- I , DRT- II , Ernakulam DRAT, Chennai. | Shri Vineeth P, Manager, Retail Recovery. | 7338910690 | [email protected] | Kochi, Panampilly Nagar, Kerala |
| 2 | DRT, Cuttack. DRAT, Kolkatta. | Shri Abhijit Behera, Manager, Retail Recovery. | 7978448619 | [email protected] | Cuttack |
| 3 | DRT-I, DRT-II And DRT-III, Chennai DRAT- DRAT, Chennai | Shri Mahesh Balasubramanian AGM, NMG. | 7738135093 | [email protected] | Saidapet, Chennai |
| 4 | DRT- DRT, Coimbatore. | Smt Rexlin Dmonte Manager, Retail Recovery. | 0422-4299086 | [email protected] | Coimbatore, Avinashi Road |
| 5 | DRT- DRT, Madurai | Shri Koraganji Mohana Rao, Manager, Retail Recovery. | 0891-2871999 | [email protected] | Madurai |
| 6 | DRT-I, DRT- II And DRT- III New Delhi DRAT, New Delhi | Shri Prateek Pasari, Manager, NMG. | 011-66083062 | [email protected] | Videocon Tower, New Delhi |
| 7 | DRT-I And DRT- II, Hyderabad | Shri Anil Anthony, Manager, NMG. | 040-67694230 | [email protected] | Chapel Rd - Hyderabad |
| 8 | DRT, Guwahati | Shri SK Ayaj Ahmed, AM, Retail Recovery. | 8981522649 | [email protected] | GS Road, Guwahati |
| 9 | DRT- I, DRT-II And DRT-III, Kolkata DRAT- DRAT, Kolkata | Shri Bal Krishna Tripathi, Manager (L), NMG. | 033-66557742 | [email protected] | S. Sarani, Kolkata |
| 10 | DRT, Siliguri | Shri Rakesh Saha, Asst. Manager, Retail Recovery. | 9088202628 | [email protected] | Siliguri |
| 11 | DRT, Dehradun | Shri Manoj Kumar Verma, AGM, Retail Recovery. | 7311101555 | [email protected] | Hazaratganj, Lucknow |
| 12 | DRT, Lucknow | Shri Manoj Kumar Verma, AGM, Retail Recovery. | 7311101555 | [email protected] | Hazaratganj, Lucknow |
| 13 | DRT- I, DRT-II And DRT-III, Mumbai DRAT, Mumbai | Shri Roop Singh, Manager, NMG | 7568355540 | [email protected] | Corporate Centre, Mumbai |
| 14 | DRT, Aurangabad | Shri Maruti Kumar, AM, Retail Recovery. | 0240-6675215 | [email protected] | Aurangabad, Vidya Nagar |
| 15 | DRT, Nagpur | Shri Dhaneswar Mohanta, Manager, Retail Recovery. | 9439675816 | [email protected] | RBG West II Zonal Office, Dharampeth, Nagpur |
| 16 | DRT, Patna | Shri Vijay Kumar Sinha, AGM, Retail Recovery. | 0612-6690777 | [email protected] | Kashi Place, Patna |
| 17 | DRT, Ranchi | Shri Anurag Roshan Tirkey, Manager, Retail Recovery. | 0651-2220556 | [email protected] | Ranchi, Main Branch |
| 18 | DRT, Pune | Kum Diksha Goyal, Manager (L), Retail Recovery. | 8280080198 | [email protected] | FC Road, Pune |
| Sr No. | Name of the DRTs / DRAT | Landline | Address | Adress of DRT / DRAT |
|---|---|---|---|---|
| 1 | Coimbatore | 0422-4299022 | Regional Office, IDBI Bank, 72, May Flower"E" Castle, Dr.Balasundaram Road, Off.Avinashi Road, ATT Colony, Coimbatore -641 018 | 2nd Floor, Jawan's Bhawan, TB Raod, Coimbtore-641018 |
| 2 | Ernakulam I | 0484-2322060/ 0484-2322062/ 0484-2322063 / 0484-2322064 | Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 Kerala | 5th Floor, KSHB Building, Panampilly Nagar, Cochin - 682036 |
| 3 | Ernakulam II | 0484- 2322060/ 0484- 2322062/ 0484- 2322063/ 0484- 2322064 | Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 Kerala | Debts Recovery Tribunal-2, KSHB Building, 1st Floor, Panampilly Nagar, Ernakulam, Kerala - 682036 |
| 4 | Madurai | 0452-4346114 | 1/1,Karthik Raja Complex Vinayaga Nagar KK Nagar Madurai Pin :625020 Tamil Nadu | 4/168, Kalyani Towers, Madurai- Melur Raod, Udhangudi, Madurai |
| 5 | Patna | 0612-6690777 | 1)Patna- Kashi Place, Ground Floor, Kashi Place Complex, Dak Bungalow Road Patna Pin :800001, Bihar. 2)Uma Complex, Ground Floor, Fraser Road, Post Box No 183, Patna Pin :800001 Bihar. | 2 nd floor, A,B And F Wing Krpuri Sadan, Ashiana Digha Road Patna 800025 |
| 6 | Ranchi | 0651-2332053 | 2nd floor ,City Plaza, Above Reliance Digital, Main Road, Ranchi, Pin :834001 Jharkhand. | 5th Floor, Pragati Sadan, Kutchery Chowk, Ranchi |
| 7 | Siliguri | 0353-2430412 | IDBI Bank Ltd, Regional Office, Nanak Complex 4th Floor, Sevoke Road, Siliguri 734001 | Debts Recovery Tribunal- Siliguri, 2nd Floor, PCM Tower, 2nd Mile, Sevoke Road, Siliguri-734001 |
| 8 | Pune | 020-66004101 | IDBI House, Dynaneshwar Paduka Chowk Fergusson College Road Pune Pin :411004 | Pmt Commercial Bldg, No. 1, Shankar Seth Road, Swargate, Pune- 411042 |
Contact No.: 022-66552761/ 022-66908489/ 022-66908534 Email: [email protected]
Zonal Pension Nodal Officers [PNOs]
| Sl. No. | Zonal Office | Name (PNO) | Contact No. | Jurisdiction | Office Address | |
|---|---|---|---|---|---|---|
| 1 | New Delhi | Shri Subhash Kumar Dy.General Manager And PNO | 011-25807111 | [email protected] | Delhi And NCR and Rajasthan | IDBI Bank, 8th Floor, Plate B, Block 2, NBCC Office Complex East Kidwai Nagar New Delhi Pin :110023 Delhi (UT - NCT) |
| 2 | Chandigarh | Shri Ravinder Singh Dy.General Manager And PNO | 9799917111 | [email protected] | Punjab, Haryana, Himachal Pradesh, J And K and Ladakh | SCO 72-73, Sector 17–B, Chandigarh Pin: 160017 |
| 3 | Kolkata | Shri Dipyaman Bose Dy.General Manager And PNO | 033-66557631 | [email protected] | West Bengal and North Eastern States | 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
| 4 | Bhubaneswar | Shri Purnachandra Rao Pedaprolu Dy.General Manager And PNO | 7036070369 | [email protected] | Odisha, Chhattisgarh | Plot No. 476-477, 1st Floor, Crescent Tower, Bomikhal, Cuttack Road, Bhubaneswar, Odisha PIN: 751010 |
| 5 | Mumbai | Shri Jaideep Pal Dy.General Manager And PNO | 022-66243195 | [email protected] | Mumbai and Nashik | IDBI Bank, 2nd Floor, A, B And C Wings, Mittal Court, Nariman Point, Mumbai Pin :400021 Maharashtra |
| 6 | Nagpur | Shri. Prashant Shenoy Dy.General Manager And PNO | 9821708503 | [email protected] | Maharashtra (Excluding Mumbai and Pune) | Gupta House Plot no 1 Ravindra Nath Tagore Marg, Civil Lines Nagpur, Maharashtra Pin: 440001 |
| 7 | Ahmedabad | Smt. Aparna Vhatkar Dy.General Manager And PNO | 9833502847 | [email protected] | Gujarat, Dadra Nagar Haveli and Daman And Diu | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Gujarat Pin: 380006 |
| 8 | Pune | Smt Sangeeta Nakhawa Dy.General Manager And PNO | 8655001414 | [email protected] | Districts of Maharashtra covering Pune, Satara, Sangli, Pune-Kolhapur, Ratnagiri, Sindhudurg and Goa | Pride House, 2nd Floor, University Road, Ganesh Khind, Shivajinagar, Pune, Maharashtra Pin: 411016 |
| 9 | Chennai | Shri H Nilakantha Patro Dy.General Manager And PNO | 044-22202219 | [email protected] | Tamil Nadu, Puducherry, Andaman And Nicobar | 115, Anna Salai, Saidapet Post Bag No. 805 Chennai, Tamil Nadu Pin: 600015 |
| 10 | Bengaluru | Shri. Rohan S AGM And PNO, | 9742949328 | [email protected] | Kerala and Karnataka | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| 11 | Hyderabad | Shri Sunil Rao Dy.General Manager And PNO | 040-67694022 | [email protected] | Telangana and Andhra Pradesh | D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad, Telangana Pin :500001 |
| 12 | Lucknow | Smt Sarika Bhadauria Dy. General Manager And PNO | 0522-4918801 | [email protected] | Uttar Pradesh (excluding NCR) and Uttarakhand | CP-12, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh PIN 226010 |
| 13 | Bhopal | Shri Manoj Malviya Dy.General Manager And PNO | 0755-4027051 | [email protected] | Bhopal, Gwalior,Indore, Jabalpur | Centre Point Commerical Complex , First Floor, TT Nagar, New Market Bhopal Pin : 462003 |
| 14 | Patna | Shri Pravin Kumar Sinha AGM And PNO | 7739628461 | [email protected] | Patna, Ranchi, Bhagalpur, Jamshedpur, Muzaffarpur | Sai Corporate Park, Third Floor, Rukanpura, Bailey Raod, Patna 800014 |
Reviewing Officer
| Sl. No. | Zonal Office | Reviewing Officer | Contact No. | Jurisdiction | Office Address | |
|---|---|---|---|---|---|---|
| 1 | New Delhi | Shri D Basker General Manager | 022-66194290 | [email protected] | Delhi And NCR and Rajasthan | IDBI Bank, 8th Floor, Plate B, Block 2, NBCC Office Complex East Kidwai Nagar New Delhi Pin :110023 Delhi (UT - NCT) |
| 2 | Chandigarh | Shri D Basker General Manager | 022-66194290 | [email protected] | Punjab, Haryana, Himachal Pradesh, J And K and Ladakh | SCO 72-73, Sector 17–B, Chandigarh Pin: 160017 |
| 3 | Kolkata | Shri D Basker General Manager | 022-66194290 | [email protected] | West Bengal and North Eastern States | 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
| 4 | Bhubaneswar | Shri D Basker General Manager | 022-66194290 | [email protected] | Odisha, Chhattisgarh | Plot No. 476-477, 1st Floor, Crescent Tower, Bomikhal, Cuttack Road, Bhubaneswar, Odisha PIN: 751010 |
| 5 | Mumbai | Shri D Basker General Manager | 022-66194290 | [email protected] | Mumbai and Nashik | IDBI Bank, 2nd Floor, A, B And C Wings, Mittal Court, Nariman Point, Mumbai Pin :400021 Maharashtra |
| 6 | Nagpur | Shri D Basker General Manager | 022-66194290 | [email protected] | Maharashtra (Excluding Mumbai and Pune) | Gupta House Plot no 1 Ravindra Nath Tagore Marg, Civil Lines Nagpur, Maharashtra Pin: 440001 |
| 7 | Ahmedabad | Shri D Basker General Manager | 022-66194290 | [email protected] | Gujarat, Dadra Nagar Haveli and Daman And Diu | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Gujarat Pin: 380006 |
| 8 | Pune | Shri D Basker General Manager | 022-66194290 | [email protected] | Districts of Maharashtra covering Pune, Satara, Sangli, Pune-Kolhapur, Ratnagiri, Sindhudurg and Goa | Pride House, 2nd Floor, University Road, Ganesh Khind, Shivajinagar, Pune, Maharashtra Pin: 411016 |
| 9 | Chennai | Shri D Basker General Manager | 022-66194290 | [email protected] | Tamil Nadu, Puducherry, Andaman And Nicobar | 115, Anna Salai, Saidapet Post Bag No. 805 Chennai, Tamil Nadu Pin: 600015 |
| 10 | Bengaluru | Shri D Basker General Manager | 022-66194290 | [email protected] | Kerala and Karnataka | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| 11 | Hyderabad | Shri D Basker General Manager | 022-66194290 | [email protected] | Telangana and Andhra Pradesh | D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad, Telangana Pin :500001 |
| 12 | Lucknow | Shri D Basker General Manager | 022-66194290 | [email protected] | Uttar Pradesh (excluding NCR) and Uttarakhand | CP-12, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh PIN 226010 |
| 13 | Bhopal | Shri D Basker General Manager | 022-66194290 | [email protected] | Bhopal, Gwalior,Indore, Jabalpur | Centre Point Commerical Complex , First Floor, TT Nagar, New Market Bhopal Pin : 462003 |
| 14 | Patna | Shri D Basker General Manager | 022-66194290 | [email protected] | Patna, Ranchi, Bhagalpur, Jamshedpur, Muzaffarpur | Sai Corporate Park, Third Floor, Rukanpura, Bailey Raod, Patna 800014 |
In case your grievance is not resolved satisfactorily within 8 working days of your registering the complaint, you may contact officers at the Centralised Pension Processing Centre (CPPC), Belapur.
| Sr No. | Name | Number | Address | |
|---|---|---|---|---|
| 1 | Smt. Harleen Kaur | 022-66908487 | [email protected] | Central Pension Processing Cell,6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
| 2 | Smt. Shreshtha Paul | 022-66908534 | [email protected] | Central Pension Processing Cell, 6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
| 3 | Shri Satyendra Kumar Sharma | 022-66908489 | [email protected] | Central Pension Processing Cell, 6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
For complaints/inquiry on RTGS And NEFT transactions Nodal Officer Call: 022-66908401 / 022-66908532 Email: [email protected] / [email protected]
IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005. Ph: 022-66553355
Banking Complaints / Grievance And Redressal Cell
Level 1:
Speak to phone banking officials Toll Free numbers: 18002094324/ 1800221070 Non Toll Free Number: 022-67719100 Contact number for outside India customers: +91-22-67719100 Debit Card Hot listing number: 1800226999 Send SMS "IDBICARE" to 9220800800 and we will call you
Toll Free numbers: 18002094324/ 1800221070
Non Toll Free Number: 022-67719100
Contact number for outside India customers: +91-22-67719100
Debit Card Hot listing number: 1800226999
Send SMS "IDBICARE" to 9220800800 and we will call you
You can write to Email: [email protected] Customer Care Centre, IDBI Bank Ltd. 19th floor, IDBI Tower, WTC Complex, Cuffe Parade, Colaba. Mumbai 400 005.
Email: [email protected]
Customer Care Centre, IDBI Bank Ltd. 19th floor, IDBI Tower, WTC Complex, Cuffe Parade, Colaba. Mumbai 400 005.
When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. In case of non-receipt of reply within 8 working days of Customer registering the complaint or unsatisfactory reply, customer can escalate complaint to Level II using Complaint Id.
Level 2 :
If your complaint is not resolved satisfactorily within 8 working days of Customer may approach the Grievance Redressal Officers (GRO- Given below table) between 10 a.m. to 6 p.m. from Mon to Sat (Except 2nd and 4th Saturday of the month)
Escalate your complaint for an unsatisfactory reply if not resolved within 11 days.
Grievance Redressal Officer (GRO)
| Sr No. | Zonal Office | Contact No. | Jurisdiction | Office | |
|---|---|---|---|---|---|
| 1 | Delhi | 011-69297003 | [email protected] | Delhi And NCR, Rajasthan | IDBI Bank Ltd, 9th Floor, Plate B, Block 2,NBCC Office Complex, East Kidwai Nagar,New Delhi-Pin Code-110023 |
| 2 | Chandigarh | 0172-5081500 | [email protected] | Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu And Kashmir | SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017 |
| 3 | Lucknow | 0522-4502060 | [email protected] | Uttar Pradesh (except NCR) And Uttarakhand | CP-12, Viraj Khand, Gomti Nagar, Near Singapore Mall, Lucknow Pin :226010 |
| 4 | Kolkata | 033-66557800 | [email protected] | West Bengal, Bihar, North East States | 44, Shakespeare Sarani, PB No 16102, Kolkata, West BengalPin: 700017 |
| 5 | Bhubaneswar | 0674-6616535 | [email protected] | Odisha, Chhattisgarh | IDBI House, Janpath, Ground Floor, Unit -IX Bhubaneshwar, Odisha, Pin: 751022 |
| 6 | Patna | [email protected] | Bihar, Jharkhand | Third Floor, Sai Corporate Park Rukanpura, Bailey Road Patna, Bihar Pin :800014 | |
| 7 | Mumbai | 022-61279393 | [email protected] | Mumbai, Nashik | 2nd Floor, A, B And C wings, Mittal Court, Nariman Point, Mumbai Pin: 400021 |
| 8 | Nagpur | 0674-6616545 | [email protected] | Eastern Maharashtra | Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur Pin: 440010 |
| 9 | Ahmedabad | 079-66072794/079-66072806 | [email protected] | Gujarat, Dadra And Nagar Haveli and Daman And Diu | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Pin: 380006 |
| 10 | Pune | 020-25672259 | [email protected] | Pune, Satara, Kolhapur, Sangli Districts And State of Goa | IDBI House, Fourth Floor, Dynaneshwar Paduka Chowk, Fergusson College Road, Shivaji Nagar, Pune Pin :411004 |
| 11 | Bhopal | 0755-4848314 | [email protected] | Madhya Pradesh | Centre Point Commercial Complex, First Floor, T T Nagar, Pin :462003 |
| 12 | Chennai | 044-22202021 | [email protected] | Tamil Nadu, Puducherry and Andaman And Nicobar | 115 Anna Salai, Saidapet, Chennai 600015 |
| 13 | Bengaluru | 080-61451311 | [email protected] | Karnataka, Kerala | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| 14 | Hyderabad | 040-67694153 | [email protected] | Telangana, Andhra Pradesh | D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin :500001 |
Level 3:
Further, if your complaint is not resolved satisfactorily within 11 working days of your registering the complaint, you may approach the Principal Nodal Officer (PNO) between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :
| Sr No. | Name | Contact No. | Jurisdiction | Office |
|---|---|---|---|---|
| 1 | Chief General Manager And PNO | 022-66552143 | Pan India | IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400005 |
Level 4:
Centralized Receipt and Processing Centre Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 Toll-free number – 14448 (9:30 am to 5:15 pm)
Debts Recovery Appellate Tribunals - Nodal Officer
| Sr. No. | Name of the DRT / DRAT | Name of the officer | Contact No. | Present Location | |
|---|---|---|---|---|---|
| 1 | DRT- I , DRT- II , Ernakulam DRAT, Chennai. | Shri Vineeth P, Manager, Retail Recovery. | 7338910690 | [email protected] | Kochi, Panampilly Nagar, Kerala |
| 2 | DRT, Cuttack. DRAT, Kolkatta. | Shri Abhijit Behera, Manager, Retail Recovery. | 7978448619 | [email protected] | Cuttack |
| 3 | DRT-I, DRT-II And DRT-III, Chennai DRAT- DRAT, Chennai | Shri Mahesh Balasubramanian AGM, NMG. | 7738135093 | [email protected] | Saidapet, Chennai |
| 4 | DRT- DRT, Coimbatore. | Smt Rexlin Dmonte Manager, Retail Recovery. | 0422-4299086 | [email protected] | Coimbatore, Avinashi Road |
| 5 | DRT- DRT, Madurai | Shri Koraganji Mohana Rao, Manager, Retail Recovery. | 0891-2871999 | [email protected] | Madurai |
| 6 | DRT-I, DRT- II And DRT- III New Delhi DRAT, New Delhi | Shri Prateek Pasari, Manager, NMG. | 011-66083062 | [email protected] | Videocon Tower, New Delhi |
| 7 | DRT-I And DRT- II, Hyderabad | Shri Anil Anthony, Manager, NMG. | 040-67694230 | [email protected] | Chapel Rd - Hyderabad |
| 8 | DRT, Guwahati | Shri SK Ayaj Ahmed, AM, Retail Recovery. | 8981522649 | [email protected] | GS Road, Guwahati |
| 9 | DRT- I, DRT-II And DRT-III, Kolkata DRAT- DRAT, Kolkata | Shri Bal Krishna Tripathi, Manager (L), NMG. | 033-66557742 | [email protected] | S. Sarani, Kolkata |
| 10 | DRT, Siliguri | Shri Rakesh Saha, Asst. Manager, Retail Recovery. | 9088202628 | [email protected] | Siliguri |
| 11 | DRT, Dehradun | Shri Manoj Kumar Verma, AGM, Retail Recovery. | 7311101555 | [email protected] | Hazaratganj, Lucknow |
| 12 | DRT, Lucknow | Shri Manoj Kumar Verma, AGM, Retail Recovery. | 7311101555 | [email protected] | Hazaratganj, Lucknow |
| 13 | DRT- I, DRT-II And DRT-III, Mumbai DRAT, Mumbai | Shri Roop Singh, Manager, NMG | 7568355540 | [email protected] | Corporate Centre, Mumbai |
| 14 | DRT, Aurangabad | Shri Maruti Kumar, AM, Retail Recovery. | 0240-6675215 | [email protected] | Aurangabad, Vidya Nagar |
| 15 | DRT, Nagpur | Shri Dhaneswar Mohanta, Manager, Retail Recovery. | 9439675816 | [email protected] | RBG West II Zonal Office, Dharampeth, Nagpur |
| 16 | DRT, Patna | Shri Vijay Kumar Sinha, AGM, Retail Recovery. | 0612-6690777 | [email protected] | Kashi Place, Patna |
| 17 | DRT, Ranchi | Shri Anurag Roshan Tirkey, Manager, Retail Recovery. | 0651-2220556 | [email protected] | Ranchi, Main Branch |
| 18 | DRT, Pune | Kum Diksha Goyal, Manager (L), Retail Recovery. | 8280080198 | [email protected] | FC Road, Pune |
Recovery of Debts and Bankruptcy
| Sr No. | Name of the DRTs / DRAT | Landline | Address | Adress of DRT / DRAT |
|---|---|---|---|---|
| 1 | Coimbatore | 0422-4299022 | Regional Office, IDBI Bank, 72, May Flower"E" Castle, Dr.Balasundaram Road, Off.Avinashi Road, ATT Colony, Coimbatore -641 018 | 2nd Floor, Jawan's Bhawan, TB Raod, Coimbtore-641018 |
| 2 | Ernakulam I | 0484-2322060/ 0484-2322062/ 0484-2322063 / 0484-2322064 | Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 Kerala | 5th Floor, KSHB Building, Panampilly Nagar, Cochin - 682036 |
| 3 | Ernakulam II | 0484- 2322060/ 0484- 2322062/ 0484- 2322063/ 0484- 2322064 | Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 Kerala | Debts Recovery Tribunal-2, KSHB Building, 1st Floor, Panampilly Nagar, Ernakulam, Kerala - 682036 |
| 4 | Madurai | 0452-4346114 | 1/1,Karthik Raja Complex Vinayaga Nagar KK Nagar Madurai Pin :625020 Tamil Nadu | 4/168, Kalyani Towers, Madurai- Melur Raod, Udhangudi, Madurai |
| 5 | Patna | 0612-6690777 | 1)Patna- Kashi Place, Ground Floor, Kashi Place Complex, Dak Bungalow Road Patna Pin :800001, Bihar. 2)Uma Complex, Ground Floor, Fraser Road, Post Box No 183, Patna Pin :800001 Bihar. | 2 nd floor, A,B And F Wing Krpuri Sadan, Ashiana Digha Road Patna 800025 |
| 6 | Ranchi | 0651-2332053 | 2nd floor ,City Plaza, Above Reliance Digital, Main Road, Ranchi, Pin :834001 Jharkhand. | 5th Floor, Pragati Sadan, Kutchery Chowk, Ranchi |
| 7 | Siliguri | 0353-2430412 | IDBI Bank Ltd, Regional Office, Nanak Complex 4th Floor, Sevoke Road, Siliguri 734001 | Debts Recovery Tribunal- Siliguri, 2nd Floor, PCM Tower, 2nd Mile, Sevoke Road, Siliguri-734001 |
| 8 | Pune | 020-66004101 | IDBI House, Dynaneshwar Paduka Chowk Fergusson College Road Pune Pin :411004 | Pmt Commercial Bldg, No. 1, Shankar Seth Road, Swargate, Pune- 411042 |
Pension Grievance Redressal
Contact No.: 022-66552761/ 022-66908489/ 022-66908534 Email: [email protected]
Zonal Pension Nodal Officers [PNOs]
| Sl. No. | Zonal Office | Name (PNO) | Contact No. | Jurisdiction | Office Address | |
|---|---|---|---|---|---|---|
| 1 | New Delhi | Shri Subhash Kumar Dy.General Manager And PNO | 011-25807111 | [email protected] | Delhi And NCR and Rajasthan | IDBI Bank, 8th Floor, Plate B, Block 2, NBCC Office Complex East Kidwai Nagar New Delhi Pin :110023 Delhi (UT - NCT) |
| 2 | Chandigarh | Shri Ravinder Singh Dy.General Manager And PNO | 9799917111 | [email protected] | Punjab, Haryana, Himachal Pradesh, J And K and Ladakh | SCO 72-73, Sector 17–B, Chandigarh Pin: 160017 |
| 3 | Kolkata | Shri Dipyaman Bose Dy.General Manager And PNO | 033-66557631 | [email protected] | West Bengal and North Eastern States | 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
| 4 | Bhubaneswar | Shri Purnachandra Rao Pedaprolu Dy.General Manager And PNO | 7036070369 | [email protected] | Odisha, Chhattisgarh | Plot No. 476-477, 1st Floor, Crescent Tower, Bomikhal, Cuttack Road, Bhubaneswar, Odisha PIN: 751010 |
| 5 | Mumbai | Shri Jaideep Pal Dy.General Manager And PNO | 022-66243195 | [email protected] | Mumbai and Nashik | IDBI Bank, 2nd Floor, A, B And C Wings, Mittal Court, Nariman Point, Mumbai Pin :400021 Maharashtra |
| 6 | Nagpur | Shri. Prashant Shenoy Dy.General Manager And PNO | 9821708503 | [email protected] | Maharashtra (Excluding Mumbai and Pune) | Gupta House Plot no 1 Ravindra Nath Tagore Marg, Civil Lines Nagpur, Maharashtra Pin: 440001 |
| 7 | Ahmedabad | Smt. Aparna Vhatkar Dy.General Manager And PNO | 9833502847 | [email protected] | Gujarat, Dadra Nagar Haveli and Daman And Diu | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Gujarat Pin: 380006 |
| 8 | Pune | Smt Sangeeta Nakhawa Dy.General Manager And PNO | 8655001414 | [email protected] | Districts of Maharashtra covering Pune, Satara, Sangli, Pune-Kolhapur, Ratnagiri, Sindhudurg and Goa | Pride House, 2nd Floor, University Road, Ganesh Khind, Shivajinagar, Pune, Maharashtra Pin: 411016 |
| 9 | Chennai | Shri H Nilakantha Patro Dy.General Manager And PNO | 044-22202219 | [email protected] | Tamil Nadu, Puducherry, Andaman And Nicobar | 115, Anna Salai, Saidapet Post Bag No. 805 Chennai, Tamil Nadu Pin: 600015 |
| 10 | Bengaluru | Shri. Rohan S AGM And PNO, | 9742949328 | [email protected] | Kerala and Karnataka | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| 11 | Hyderabad | Shri Sunil Rao Dy.General Manager And PNO | 040-67694022 | [email protected] | Telangana and Andhra Pradesh | D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad, Telangana Pin :500001 |
| 12 | Lucknow | Smt Sarika Bhadauria Dy. General Manager And PNO | 0522-4918801 | [email protected] | Uttar Pradesh (excluding NCR) and Uttarakhand | CP-12, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh PIN 226010 |
| 13 | Bhopal | Shri Manoj Malviya Dy.General Manager And PNO | 0755-4027051 | [email protected] | Bhopal, Gwalior,Indore, Jabalpur | Centre Point Commerical Complex , First Floor, TT Nagar, New Market Bhopal Pin : 462003 |
| 14 | Patna | Shri Pravin Kumar Sinha AGM And PNO | 7739628461 | [email protected] | Patna, Ranchi, Bhagalpur, Jamshedpur, Muzaffarpur | Sai Corporate Park, Third Floor, Rukanpura, Bailey Raod, Patna 800014 |
Reviewing Officer
| Sl. No. | Zonal Office | Reviewing Officer | Contact No. | Jurisdiction | Office Address | |
|---|---|---|---|---|---|---|
| 1 | New Delhi | Shri D Basker General Manager | 022-66194290 | [email protected] | Delhi And NCR and Rajasthan | IDBI Bank, 8th Floor, Plate B, Block 2, NBCC Office Complex East Kidwai Nagar New Delhi Pin :110023 Delhi (UT - NCT) |
| 2 | Chandigarh | Shri D Basker General Manager | 022-66194290 | [email protected] | Punjab, Haryana, Himachal Pradesh, J And K and Ladakh | SCO 72-73, Sector 17–B, Chandigarh Pin: 160017 |
| 3 | Kolkata | Shri D Basker General Manager | 022-66194290 | [email protected] | West Bengal and North Eastern States | 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
| 4 | Bhubaneswar | Shri D Basker General Manager | 022-66194290 | [email protected] | Odisha, Chhattisgarh | Plot No. 476-477, 1st Floor, Crescent Tower, Bomikhal, Cuttack Road, Bhubaneswar, Odisha PIN: 751010 |
| 5 | Mumbai | Shri D Basker General Manager | 022-66194290 | [email protected] | Mumbai and Nashik | IDBI Bank, 2nd Floor, A, B And C Wings, Mittal Court, Nariman Point, Mumbai Pin :400021 Maharashtra |
| 6 | Nagpur | Shri D Basker General Manager | 022-66194290 | [email protected] | Maharashtra (Excluding Mumbai and Pune) | Gupta House Plot no 1 Ravindra Nath Tagore Marg, Civil Lines Nagpur, Maharashtra Pin: 440001 |
| 7 | Ahmedabad | Shri D Basker General Manager | 022-66194290 | [email protected] | Gujarat, Dadra Nagar Haveli and Daman And Diu | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Gujarat Pin: 380006 |
| 8 | Pune | Shri D Basker General Manager | 022-66194290 | [email protected] | Districts of Maharashtra covering Pune, Satara, Sangli, Pune-Kolhapur, Ratnagiri, Sindhudurg and Goa | Pride House, 2nd Floor, University Road, Ganesh Khind, Shivajinagar, Pune, Maharashtra Pin: 411016 |
| 9 | Chennai | Shri D Basker General Manager | 022-66194290 | [email protected] | Tamil Nadu, Puducherry, Andaman And Nicobar | 115, Anna Salai, Saidapet Post Bag No. 805 Chennai, Tamil Nadu Pin: 600015 |
| 10 | Bengaluru | Shri D Basker General Manager | 022-66194290 | [email protected] | Kerala and Karnataka | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| 11 | Hyderabad | Shri D Basker General Manager | 022-66194290 | [email protected] | Telangana and Andhra Pradesh | D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad, Telangana Pin :500001 |
| 12 | Lucknow | Shri D Basker General Manager | 022-66194290 | [email protected] | Uttar Pradesh (excluding NCR) and Uttarakhand | CP-12, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh PIN 226010 |
| 13 | Bhopal | Shri D Basker General Manager | 022-66194290 | [email protected] | Bhopal, Gwalior,Indore, Jabalpur | Centre Point Commerical Complex , First Floor, TT Nagar, New Market Bhopal Pin : 462003 |
| 14 | Patna | Shri D Basker General Manager | 022-66194290 | [email protected] | Patna, Ranchi, Bhagalpur, Jamshedpur, Muzaffarpur | Sai Corporate Park, Third Floor, Rukanpura, Bailey Raod, Patna 800014 |
In case your grievance is not resolved satisfactorily within 8 working days of your registering the complaint, you may contact officers at the Centralised Pension Processing Centre (CPPC), Belapur.
| Sr No. | Name | Number | Address | |
|---|---|---|---|---|
| 1 | Smt. Harleen Kaur | 022-66908487 | [email protected] | Central Pension Processing Cell,6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
| 2 | Smt. Shreshtha Paul | 022-66908534 | [email protected] | Central Pension Processing Cell, 6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
| 3 | Shri Satyendra Kumar Sharma | 022-66908489 | [email protected] | Central Pension Processing Cell, 6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
For RTGS-NEFT (Customer Facilitation Centres)
For complaints/inquiry on RTGS And NEFT transactions Nodal Officer Call: 022-66908401 / 022-66908532 Email: [email protected] / [email protected]
Registred Office
IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005. Ph: 022-66553355