IDBI Bank customer care number is 18002094324. Get IDBI Bank toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 1 800 209 4324
Customer Support, 24x7 service
- 180 022 1070
Another Customer Support, 24x7 service
- 1 800 425 7600
For Hotlisting of Credit Cards/Queries/Complaints, 24x7 service
- 180 022 6999
Debit Card Blocking
- 1 800 208 1947
Credit card rewards-Monday –Saturday 9 am to 6 pm
- 1 800 843 1133
Missed call - Mini Statement
- 1 800 843 1122
Missed call - Balance Enquiry
All India numbers
- 0 226 690 8401
For Hotlisting of Credit Cards/Queries/Complaints, 24x7 service
- 886 004 5678
WhatsApp Banking, 24/7 x 365
- 0 226 771 9100
Phone Banking
- 0 224 042 6013
Non Toll Free Credit Card
- 567 6777
SMS BLOCK, For Debit Card Blocking
- 922 080 0800
SMS "IDBICARE"
- 982 034 6920
SMS Banking
- 982 104 3718
Alternate SMS Banking
About
IDBI Bank is a major Indian commercial bank offering a range of financial services, headquartered in Mumbai. It serves millions of customers across the country through its extensive branch network and digital platforms. For banking queries, customers can reach IDBI Bank customer care using the contact details below.
Email addresses
- [email protected]
customer care support
- [email protected]
for credit card Block/queries/compliants
- [email protected]
For credit card rewards point related Queries/Complaints
- [email protected]
For NRI
Important links
IVRS Menu- 1800 209 4324 / 1800 22 1070 (Phone Banking Services)
After select Preferred language: Hindi, English, Marathi, Others
Press 1- To block debit card or other digital channels and for other card services
Press 2- To generate Atm pin/reset IVR language /T-pin
Press 3- For Bank account services
Press 4- For loan, demat, and NPS Press 1-For Information on your loan account Press 2- For demat account information Press 3- For information on national Pension Scheme Press 8- To return to the previous menu Press 0- To return to the main menu Press 9- To speak to the phone banking executive
Press 1-For Information on your loan account
Press 2- For demat account information
Press 3- For information on national Pension Scheme
Press 8- To return to the previous menu
Press 0- To return to the main menu
Press 9- To speak to the phone banking executive
Press 5- For interest rate , branch or Atm location and complaint registration.
Install App
SMS Format/Banking keywards
Type the below keywords and Send to 5676777 or 9820346920 / 9821043718
| Sr. No. | Services | Keywords |
|---|---|---|
| 1 | Status Of Registration | SMS as REG <Space>Account Number REG < space > 18704xxx138989 |
| 2 | De-Registration | SMS as DEL< Space >Account Number DEL < space > 18704xxx138989 |
| 3 | If you want to change a Registered Account number | SMS as REG< Space >Account Number REG < Space >1036651xxxxx892 |
| 4 | Debit card block through SMS | In case you remember your Card Number SMS BLOCK < Customer ID > < Card Number > In case you do not remember your Card Number SMS BLOCK < Customer ID > |
| Account Related Information | ||
| 5 | Balance enquiry | BAL Customerid Pin [account Number] |
| 6 | Fixed deposits enquiry | FD Customerid Pin [account Number] |
| 7 | Last 3 Transactions | TXN Customerid Pin [account Number] |
| 8 | Cheque Payment Status (to ascertain whether the cheque is paid or not) | CPS Customerid Pin Cheque Number [account Number] |
| 9 | Request for cheque book | CBR customerid pin number of leaves p/m [account number] |
| 10 | Request for statement one can u.se this reference number to check the status of the request any time. The bank mails the statement of account. | STM Customerid Pin From-date-to-date [account Number] |
| 11 | Change of PIN | CPN Customerid Oldpin Newpin |
| SMS Banking - Demat Enquiry | ||
| 12 | Free balance Holdings (Passing the customer ID) | DB Customerid Pin Starts With [dpm Client Id] |
| 13 | Last two Transactions | DT CUSTOMERID PIN |
| SMS Banking - Bill Payment | ||
| 14 | Pending Bills | GETBILL customerid pin [payeeid] |
| 15 | Pay Bill | PAYBILL customerid pin billid |
| 16 | Registered Billers | MYBILLERS customerid pin |
| SMS Banking - Supplementary operations | ||
| 17 | Change Primary Account | CPA customerid pin account number |
| 18 | Help | Help |
| Check for more SMS Services |
| Sr. No. | Name of the DRT / DRAT | Name of the officer | Contact No. | Present Location | |
|---|---|---|---|---|---|
| 1 | DRT- I , DRT- II , Ernakulam DRAT, Chennai. | Shri Vineeth P, Manager, Retail Recovery. | 7338910690 | [email protected] | Kochi, Panampilly Nagar, Kerala |
| 2 | DRT, Cuttack. DRAT, Kolkatta. | Shri Abhijit Behera, Manager, Retail Recovery. | 7978448619 | [email protected] | Cuttack |
| 3 | DRT-I, DRT-II And DRT-III, Chennai DRAT- DRAT, Chennai | Shri Mahesh Balasubramanian AGM, NMG. | 7738135093 | [email protected] | Saidapet, Chennai |
| 4 | DRT- DRT, Coimbatore. | Smt Rexlin Dmonte Manager, Retail Recovery. | 0422-4299086 | [email protected] | Coimbatore, Avinashi Road |
| 5 | DRT- DRT, Madurai | Shri Koraganji Mohana Rao, Manager, Retail Recovery. | 0891-2871999 | [email protected] | Madurai |
| 6 | DRT-I, DRT- II And DRT- III New Delhi DRAT, New Delhi | Shri Prateek Pasari, Manager, NMG. | 011-66083062 | [email protected] | Videocon Tower, New Delhi |
| 7 | DRT-I And DRT- II, Hyderabad | Shri Anil Anthony, Manager, NMG. | 040-67694230 | [email protected] | Chapel Rd - Hyderabad |
| 8 | DRT, Guwahati | Shri SK Ayaj Ahmed, AM, Retail Recovery. | 8981522649 | [email protected] | GS Road, Guwahati |
| 9 | DRT- I, DRT-II And DRT-III, Kolkata DRAT- DRAT, Kolkata | Shri Bal Krishna Tripathi, Manager (L), NMG. | 033-66557742 | [email protected] | S. Sarani, Kolkata |
| 10 | DRT, Siliguri | Shri Rakesh Saha, Asst. Manager, Retail Recovery. | 9088202628 | [email protected] | Siliguri |
| 11 | DRT, Dehradun | Shri Manoj Kumar Verma, AGM, Retail Recovery. | 7311101555 | [email protected] | Hazaratganj, Lucknow |
| 12 | DRT, Lucknow | Shri Manoj Kumar Verma, AGM, Retail Recovery. | 7311101555 | [email protected] | Hazaratganj, Lucknow |
| 13 | DRT- I, DRT-II And DRT-III, Mumbai DRAT, Mumbai | Shri Roop Singh, Manager, NMG | 7568355540 | [email protected] | Corporate Centre, Mumbai |
| 14 | DRT, Aurangabad | Shri Maruti Kumar, AM, Retail Recovery. | 0240-6675215 | [email protected] | Aurangabad, Vidya Nagar |
| 15 | DRT, Nagpur | Shri Dhaneswar Mohanta, Manager, Retail Recovery. | 9439675816 | [email protected] | RBG West II Zonal Office, Dharampeth, Nagpur |
| 16 | DRT, Patna | Shri Vijay Kumar Sinha, AGM, Retail Recovery. | 0612-6690777 | [email protected] | Kashi Place, Patna |
| 17 | DRT, Ranchi | Shri Anurag Roshan Tirkey, Manager, Retail Recovery. | 0651-2220556 | [email protected] | Ranchi, Main Branch |
| 18 | DRT, Pune | Kum Diksha Goyal, Manager (L), Retail Recovery. | 8280080198 | [email protected] | FC Road, Pune |
| Sr No. | Name of the DRTs / DRAT | Landline | Address | Adress of DRT / DRAT |
|---|---|---|---|---|
| 1 | Coimbatore | 0422-4299022 | Regional Office, IDBI Bank, 72, May Flower"E" Castle, Dr.Balasundaram Road, Off.Avinashi Road, ATT Colony, Coimbatore -641 018 | 2nd Floor, Jawan's Bhawan, TB Raod, Coimbtore-641018 |
| 2 | Ernakulam I | 0484-2322060/ 0484-2322062/ 0484-2322063 / 0484-2322064 | Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 Kerala | 5th Floor, KSHB Building, Panampilly Nagar, Cochin - 682036 |
| 3 | Ernakulam II | 0484- 2322060/ 0484- 2322062/ 0484- 2322063/ 0484- 2322064 | Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 Kerala | Debts Recovery Tribunal-2, KSHB Building, 1st Floor, Panampilly Nagar, Ernakulam, Kerala - 682036 |
| 4 | Madurai | 0452-4346114 | 1/1,Karthik Raja Complex Vinayaga Nagar KK Nagar Madurai Pin :625020 Tamil Nadu | 4/168, Kalyani Towers, Madurai- Melur Raod, Udhangudi, Madurai |
| 5 | Patna | 0612-6690777 | 1)Patna- Kashi Place, Ground Floor, Kashi Place Complex, Dak Bungalow Road Patna Pin :800001, Bihar. 2)Uma Complex, Ground Floor, Fraser Road, Post Box No 183, Patna Pin :800001 Bihar. | 2 nd floor, A,B And F Wing Krpuri Sadan, Ashiana Digha Road Patna 800025 |
| 6 | Ranchi | 0651-2332053 | 2nd floor ,City Plaza, Above Reliance Digital, Main Road, Ranchi, Pin :834001 Jharkhand. | 5th Floor, Pragati Sadan, Kutchery Chowk, Ranchi |
| 7 | Siliguri | 0353-2430412 | IDBI Bank Ltd, Regional Office, Nanak Complex 4th Floor, Sevoke Road, Siliguri 734001 | Debts Recovery Tribunal- Siliguri, 2nd Floor, PCM Tower, 2nd Mile, Sevoke Road, Siliguri-734001 |
| 8 | Pune | 020-66004101 | IDBI House, Dynaneshwar Paduka Chowk Fergusson College Road Pune Pin :411004 | Pmt Commercial Bldg, No. 1, Shankar Seth Road, Swargate, Pune- 411042 |
Contact No.: 022-66552761/ 022-66908489/ 022-66908534 Email: [email protected]
Zonal Pension Nodal Officers [PNOs]
| Sl. No. | Zonal Office | Name (PNO) | Contact No. | Jurisdiction | Office Address | |
|---|---|---|---|---|---|---|
| 1 | New Delhi | Shri Subhash Kumar Dy.General Manager And PNO | 011-25807111 | [email protected] | Delhi And NCR and Rajasthan | IDBI Bank, 8th Floor, Plate B, Block 2, NBCC Office Complex East Kidwai Nagar New Delhi Pin :110023 Delhi (UT - NCT) |
| 2 | Chandigarh | Shri Ravinder Singh Dy.General Manager And PNO | 9799917111 | [email protected] | Punjab, Haryana, Himachal Pradesh, J And K and Ladakh | SCO 72-73, Sector 17–B, Chandigarh Pin: 160017 |
| 3 | Kolkata | Shri Dipyaman Bose Dy.General Manager And PNO | 033-66557631 | [email protected] | West Bengal and North Eastern States | 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
| 4 | Bhubaneswar | Shri Purnachandra Rao Pedaprolu Dy.General Manager And PNO | 7036070369 | [email protected] | Odisha, Chhattisgarh | Plot No. 476-477, 1st Floor, Crescent Tower, Bomikhal, Cuttack Road, Bhubaneswar, Odisha PIN: 751010 |
| 5 | Mumbai | Shri Jaideep Pal Dy.General Manager And PNO | 022-66243195 | [email protected] | Mumbai and Nashik | IDBI Bank, 2nd Floor, A, B And C Wings, Mittal Court, Nariman Point, Mumbai Pin :400021 Maharashtra |
| 6 | Nagpur | Shri. Prashant Shenoy Dy.General Manager And PNO | 9821708503 | [email protected] | Maharashtra (Excluding Mumbai and Pune) | Gupta House Plot no 1 Ravindra Nath Tagore Marg, Civil Lines Nagpur, Maharashtra Pin: 440001 |
| 7 | Ahmedabad | Smt. Aparna Vhatkar Dy.General Manager And PNO | 9833502847 | [email protected] | Gujarat, Dadra Nagar Haveli and Daman And Diu | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Gujarat Pin: 380006 |
| 8 | Pune | Smt Sangeeta Nakhawa Dy.General Manager And PNO | 8655001414 | [email protected] | Districts of Maharashtra covering Pune, Satara, Sangli, Pune-Kolhapur, Ratnagiri, Sindhudurg and Goa | Pride House, 2nd Floor, University Road, Ganesh Khind, Shivajinagar, Pune, Maharashtra Pin: 411016 |
| 9 | Chennai | Shri H Nilakantha Patro Dy.General Manager And PNO | 044-22202219 | [email protected] | Tamil Nadu, Puducherry, Andaman And Nicobar | 115, Anna Salai, Saidapet Post Bag No. 805 Chennai, Tamil Nadu Pin: 600015 |
| 10 | Bengaluru | Shri. Rohan S AGM And PNO, | 9742949328 | [email protected] | Kerala and Karnataka | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| 11 | Hyderabad | Shri Sunil Rao Dy.General Manager And PNO | 040-67694022 | [email protected] | Telangana and Andhra Pradesh | D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad, Telangana Pin :500001 |
| 12 | Lucknow | Smt Sarika Bhadauria Dy. General Manager And PNO | 0522-4918801 | [email protected] | Uttar Pradesh (excluding NCR) and Uttarakhand | CP-12, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh PIN 226010 |
| 13 | Bhopal | Shri Manoj Malviya Dy.General Manager And PNO | 0755-4027051 | [email protected] | Bhopal, Gwalior,Indore, Jabalpur | Centre Point Commerical Complex , First Floor, TT Nagar, New Market Bhopal Pin : 462003 |
| 14 | Patna | Shri Pravin Kumar Sinha AGM And PNO | 7739628461 | [email protected] | Patna, Ranchi, Bhagalpur, Jamshedpur, Muzaffarpur | Sai Corporate Park, Third Floor, Rukanpura, Bailey Raod, Patna 800014 |
Reviewing Officer
| Sl. No. | Zonal Office | Reviewing Officer | Contact No. | Jurisdiction | Office Address | |
|---|---|---|---|---|---|---|
| 1 | New Delhi | Shri D Basker General Manager | 022-66194290 | [email protected] | Delhi And NCR and Rajasthan | IDBI Bank, 8th Floor, Plate B, Block 2, NBCC Office Complex East Kidwai Nagar New Delhi Pin :110023 Delhi (UT - NCT) |
| 2 | Chandigarh | Shri D Basker General Manager | 022-66194290 | [email protected] | Punjab, Haryana, Himachal Pradesh, J And K and Ladakh | SCO 72-73, Sector 17–B, Chandigarh Pin: 160017 |
| 3 | Kolkata | Shri D Basker General Manager | 022-66194290 | [email protected] | West Bengal and North Eastern States | 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
| 4 | Bhubaneswar | Shri D Basker General Manager | 022-66194290 | [email protected] | Odisha, Chhattisgarh | Plot No. 476-477, 1st Floor, Crescent Tower, Bomikhal, Cuttack Road, Bhubaneswar, Odisha PIN: 751010 |
| 5 | Mumbai | Shri D Basker General Manager | 022-66194290 | [email protected] | Mumbai and Nashik | IDBI Bank, 2nd Floor, A, B And C Wings, Mittal Court, Nariman Point, Mumbai Pin :400021 Maharashtra |
| 6 | Nagpur | Shri D Basker General Manager | 022-66194290 | [email protected] | Maharashtra (Excluding Mumbai and Pune) | Gupta House Plot no 1 Ravindra Nath Tagore Marg, Civil Lines Nagpur, Maharashtra Pin: 440001 |
| 7 | Ahmedabad | Shri D Basker General Manager | 022-66194290 | [email protected] | Gujarat, Dadra Nagar Haveli and Daman And Diu | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Gujarat Pin: 380006 |
| 8 | Pune | Shri D Basker General Manager | 022-66194290 | [email protected] | Districts of Maharashtra covering Pune, Satara, Sangli, Pune-Kolhapur, Ratnagiri, Sindhudurg and Goa | Pride House, 2nd Floor, University Road, Ganesh Khind, Shivajinagar, Pune, Maharashtra Pin: 411016 |
| 9 | Chennai | Shri D Basker General Manager | 022-66194290 | [email protected] | Tamil Nadu, Puducherry, Andaman And Nicobar | 115, Anna Salai, Saidapet Post Bag No. 805 Chennai, Tamil Nadu Pin: 600015 |
| 10 | Bengaluru | Shri D Basker General Manager | 022-66194290 | [email protected] | Kerala and Karnataka | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| 11 | Hyderabad | Shri D Basker General Manager | 022-66194290 | [email protected] | Telangana and Andhra Pradesh | D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad, Telangana Pin :500001 |
| 12 | Lucknow | Shri D Basker General Manager | 022-66194290 | [email protected] | Uttar Pradesh (excluding NCR) and Uttarakhand | CP-12, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh PIN 226010 |
| 13 | Bhopal | Shri D Basker General Manager | 022-66194290 | [email protected] | Bhopal, Gwalior,Indore, Jabalpur | Centre Point Commerical Complex , First Floor, TT Nagar, New Market Bhopal Pin : 462003 |
| 14 | Patna | Shri D Basker General Manager | 022-66194290 | [email protected] | Patna, Ranchi, Bhagalpur, Jamshedpur, Muzaffarpur | Sai Corporate Park, Third Floor, Rukanpura, Bailey Raod, Patna 800014 |
In case your grievance is not resolved satisfactorily within 8 working days of your registering the complaint, you may contact officers at the Centralised Pension Processing Centre (CPPC), Belapur.
| Sr No. | Name | Number | Address | |
|---|---|---|---|---|
| 1 | Smt. Harleen Kaur | 022-66908487 | [email protected] | Central Pension Processing Cell,6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
| 2 | Smt. Shreshtha Paul | 022-66908534 | [email protected] | Central Pension Processing Cell, 6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
| 3 | Shri Satyendra Kumar Sharma | 022-66908489 | [email protected] | Central Pension Processing Cell, 6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
For complaints/inquiry on RTGS And NEFT transactions Nodal Officer Call: 022-66908401 / 022-66908532 Email: [email protected] / [email protected]
IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005. Ph: 022-66553355
Banking Complaints / Grievance And Redressal Cell
Level 1:
Speak to phone banking officials Toll Free numbers: 18002094324/ 1800221070 Non Toll Free Number: 022-67719100 Contact number for outside India customers: +91-22-67719100 Debit Card Hot listing number: 1800226999 Send SMS "IDBICARE" to 9220800800 and we will call you
Toll Free numbers: 18002094324/ 1800221070
Non Toll Free Number: 022-67719100
Contact number for outside India customers: +91-22-67719100
Debit Card Hot listing number: 1800226999
Send SMS "IDBICARE" to 9220800800 and we will call you
You can write to Email: [email protected] Customer Care Centre, IDBI Bank Ltd. 19th floor, IDBI Tower, WTC Complex, Cuffe Parade, Colaba. Mumbai 400 005.
Email: [email protected]
Customer Care Centre, IDBI Bank Ltd. 19th floor, IDBI Tower, WTC Complex, Cuffe Parade, Colaba. Mumbai 400 005.
When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated. In case of non-receipt of reply within 8 working days of Customer registering the complaint or unsatisfactory reply, customer can escalate complaint to Level II using Complaint Id.
Level 2 :
If your complaint is not resolved satisfactorily within 8 working days of Customer may approach the Grievance Redressal Officers (GRO- Given below table) between 10 a.m. to 6 p.m. from Mon to Sat (Except 2nd and 4th Saturday of the month)
Escalate your complaint for an unsatisfactory reply if not resolved within 11 days.
Grievance Redressal Officer (GRO)
| Sr No. | Zonal Office | Contact No. | Jurisdiction | Office | |
|---|---|---|---|---|---|
| 1 | Delhi | 011-69297003 | [email protected] | Delhi And NCR, Rajasthan | IDBI Bank Ltd, 9th Floor, Plate B, Block 2,NBCC Office Complex, East Kidwai Nagar,New Delhi-Pin Code-110023 |
| 2 | Chandigarh | 0172-5081500 | [email protected] | Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu And Kashmir | SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017 |
| 3 | Lucknow | 0522-4502060 | [email protected] | Uttar Pradesh (except NCR) And Uttarakhand | CP-12, Viraj Khand, Gomti Nagar, Near Singapore Mall, Lucknow Pin :226010 |
| 4 | Kolkata | 033-66557800 | [email protected] | West Bengal, Bihar, North East States | 44, Shakespeare Sarani, PB No 16102, Kolkata, West BengalPin: 700017 |
| 5 | Bhubaneswar | 0674-6616535 | [email protected] | Odisha, Chhattisgarh | IDBI House, Janpath, Ground Floor, Unit -IX Bhubaneshwar, Odisha, Pin: 751022 |
| 6 | Patna | [email protected] | Bihar, Jharkhand | Third Floor, Sai Corporate Park Rukanpura, Bailey Road Patna, Bihar Pin :800014 | |
| 7 | Mumbai | 022-61279393 | [email protected] | Mumbai, Nashik | 2nd Floor, A, B And C wings, Mittal Court, Nariman Point, Mumbai Pin: 400021 |
| 8 | Nagpur | 0674-6616545 | [email protected] | Eastern Maharashtra | Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur Pin: 440010 |
| 9 | Ahmedabad | 079-66072794/079-66072806 | [email protected] | Gujarat, Dadra And Nagar Haveli and Daman And Diu | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Pin: 380006 |
| 10 | Pune | 020-25672259 | [email protected] | Pune, Satara, Kolhapur, Sangli Districts And State of Goa | IDBI House, Fourth Floor, Dynaneshwar Paduka Chowk, Fergusson College Road, Shivaji Nagar, Pune Pin :411004 |
| 11 | Bhopal | 0755-4848314 | [email protected] | Madhya Pradesh | Centre Point Commercial Complex, First Floor, T T Nagar, Pin :462003 |
| 12 | Chennai | 044-22202021 | [email protected] | Tamil Nadu, Puducherry and Andaman And Nicobar | 115 Anna Salai, Saidapet, Chennai 600015 |
| 13 | Bengaluru | 080-61451311 | [email protected] | Karnataka, Kerala | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| 14 | Hyderabad | 040-67694153 | [email protected] | Telangana, Andhra Pradesh | D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin :500001 |
Level 3:
Further, if your complaint is not resolved satisfactorily within 11 working days of your registering the complaint, you may approach the Principal Nodal Officer (PNO) between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and 4th Saturday of the month) :
| Sr No. | Name | Contact No. | Jurisdiction | Office |
|---|---|---|---|---|
| 1 | Chief General Manager And PNO | 022-66552143 | Pan India | IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400005 |
Level 4:
Centralized Receipt and Processing Centre Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 Toll-free number – 14448 (9:30 am to 5:15 pm)
Debts Recovery Appellate Tribunals - Nodal Officer
| Sr. No. | Name of the DRT / DRAT | Name of the officer | Contact No. | Present Location | |
|---|---|---|---|---|---|
| 1 | DRT- I , DRT- II , Ernakulam DRAT, Chennai. | Shri Vineeth P, Manager, Retail Recovery. | 7338910690 | [email protected] | Kochi, Panampilly Nagar, Kerala |
| 2 | DRT, Cuttack. DRAT, Kolkatta. | Shri Abhijit Behera, Manager, Retail Recovery. | 7978448619 | [email protected] | Cuttack |
| 3 | DRT-I, DRT-II And DRT-III, Chennai DRAT- DRAT, Chennai | Shri Mahesh Balasubramanian AGM, NMG. | 7738135093 | [email protected] | Saidapet, Chennai |
| 4 | DRT- DRT, Coimbatore. | Smt Rexlin Dmonte Manager, Retail Recovery. | 0422-4299086 | [email protected] | Coimbatore, Avinashi Road |
| 5 | DRT- DRT, Madurai | Shri Koraganji Mohana Rao, Manager, Retail Recovery. | 0891-2871999 | [email protected] | Madurai |
| 6 | DRT-I, DRT- II And DRT- III New Delhi DRAT, New Delhi | Shri Prateek Pasari, Manager, NMG. | 011-66083062 | [email protected] | Videocon Tower, New Delhi |
| 7 | DRT-I And DRT- II, Hyderabad | Shri Anil Anthony, Manager, NMG. | 040-67694230 | [email protected] | Chapel Rd - Hyderabad |
| 8 | DRT, Guwahati | Shri SK Ayaj Ahmed, AM, Retail Recovery. | 8981522649 | [email protected] | GS Road, Guwahati |
| 9 | DRT- I, DRT-II And DRT-III, Kolkata DRAT- DRAT, Kolkata | Shri Bal Krishna Tripathi, Manager (L), NMG. | 033-66557742 | [email protected] | S. Sarani, Kolkata |
| 10 | DRT, Siliguri | Shri Rakesh Saha, Asst. Manager, Retail Recovery. | 9088202628 | [email protected] | Siliguri |
| 11 | DRT, Dehradun | Shri Manoj Kumar Verma, AGM, Retail Recovery. | 7311101555 | [email protected] | Hazaratganj, Lucknow |
| 12 | DRT, Lucknow | Shri Manoj Kumar Verma, AGM, Retail Recovery. | 7311101555 | [email protected] | Hazaratganj, Lucknow |
| 13 | DRT- I, DRT-II And DRT-III, Mumbai DRAT, Mumbai | Shri Roop Singh, Manager, NMG | 7568355540 | [email protected] | Corporate Centre, Mumbai |
| 14 | DRT, Aurangabad | Shri Maruti Kumar, AM, Retail Recovery. | 0240-6675215 | [email protected] | Aurangabad, Vidya Nagar |
| 15 | DRT, Nagpur | Shri Dhaneswar Mohanta, Manager, Retail Recovery. | 9439675816 | [email protected] | RBG West II Zonal Office, Dharampeth, Nagpur |
| 16 | DRT, Patna | Shri Vijay Kumar Sinha, AGM, Retail Recovery. | 0612-6690777 | [email protected] | Kashi Place, Patna |
| 17 | DRT, Ranchi | Shri Anurag Roshan Tirkey, Manager, Retail Recovery. | 0651-2220556 | [email protected] | Ranchi, Main Branch |
| 18 | DRT, Pune | Kum Diksha Goyal, Manager (L), Retail Recovery. | 8280080198 | [email protected] | FC Road, Pune |
Recovery of Debts and Bankruptcy
| Sr No. | Name of the DRTs / DRAT | Landline | Address | Adress of DRT / DRAT |
|---|---|---|---|---|
| 1 | Coimbatore | 0422-4299022 | Regional Office, IDBI Bank, 72, May Flower"E" Castle, Dr.Balasundaram Road, Off.Avinashi Road, ATT Colony, Coimbatore -641 018 | 2nd Floor, Jawan's Bhawan, TB Raod, Coimbtore-641018 |
| 2 | Ernakulam I | 0484-2322060/ 0484-2322062/ 0484-2322063 / 0484-2322064 | Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 Kerala | 5th Floor, KSHB Building, Panampilly Nagar, Cochin - 682036 |
| 3 | Ernakulam II | 0484- 2322060/ 0484- 2322062/ 0484- 2322063/ 0484- 2322064 | Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 Kerala | Debts Recovery Tribunal-2, KSHB Building, 1st Floor, Panampilly Nagar, Ernakulam, Kerala - 682036 |
| 4 | Madurai | 0452-4346114 | 1/1,Karthik Raja Complex Vinayaga Nagar KK Nagar Madurai Pin :625020 Tamil Nadu | 4/168, Kalyani Towers, Madurai- Melur Raod, Udhangudi, Madurai |
| 5 | Patna | 0612-6690777 | 1)Patna- Kashi Place, Ground Floor, Kashi Place Complex, Dak Bungalow Road Patna Pin :800001, Bihar. 2)Uma Complex, Ground Floor, Fraser Road, Post Box No 183, Patna Pin :800001 Bihar. | 2 nd floor, A,B And F Wing Krpuri Sadan, Ashiana Digha Road Patna 800025 |
| 6 | Ranchi | 0651-2332053 | 2nd floor ,City Plaza, Above Reliance Digital, Main Road, Ranchi, Pin :834001 Jharkhand. | 5th Floor, Pragati Sadan, Kutchery Chowk, Ranchi |
| 7 | Siliguri | 0353-2430412 | IDBI Bank Ltd, Regional Office, Nanak Complex 4th Floor, Sevoke Road, Siliguri 734001 | Debts Recovery Tribunal- Siliguri, 2nd Floor, PCM Tower, 2nd Mile, Sevoke Road, Siliguri-734001 |
| 8 | Pune | 020-66004101 | IDBI House, Dynaneshwar Paduka Chowk Fergusson College Road Pune Pin :411004 | Pmt Commercial Bldg, No. 1, Shankar Seth Road, Swargate, Pune- 411042 |
Pension Grievance Redressal
Contact No.: 022-66552761/ 022-66908489/ 022-66908534 Email: [email protected]
Zonal Pension Nodal Officers [PNOs]
| Sl. No. | Zonal Office | Name (PNO) | Contact No. | Jurisdiction | Office Address | |
|---|---|---|---|---|---|---|
| 1 | New Delhi | Shri Subhash Kumar Dy.General Manager And PNO | 011-25807111 | [email protected] | Delhi And NCR and Rajasthan | IDBI Bank, 8th Floor, Plate B, Block 2, NBCC Office Complex East Kidwai Nagar New Delhi Pin :110023 Delhi (UT - NCT) |
| 2 | Chandigarh | Shri Ravinder Singh Dy.General Manager And PNO | 9799917111 | [email protected] | Punjab, Haryana, Himachal Pradesh, J And K and Ladakh | SCO 72-73, Sector 17–B, Chandigarh Pin: 160017 |
| 3 | Kolkata | Shri Dipyaman Bose Dy.General Manager And PNO | 033-66557631 | [email protected] | West Bengal and North Eastern States | 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
| 4 | Bhubaneswar | Shri Purnachandra Rao Pedaprolu Dy.General Manager And PNO | 7036070369 | [email protected] | Odisha, Chhattisgarh | Plot No. 476-477, 1st Floor, Crescent Tower, Bomikhal, Cuttack Road, Bhubaneswar, Odisha PIN: 751010 |
| 5 | Mumbai | Shri Jaideep Pal Dy.General Manager And PNO | 022-66243195 | [email protected] | Mumbai and Nashik | IDBI Bank, 2nd Floor, A, B And C Wings, Mittal Court, Nariman Point, Mumbai Pin :400021 Maharashtra |
| 6 | Nagpur | Shri. Prashant Shenoy Dy.General Manager And PNO | 9821708503 | [email protected] | Maharashtra (Excluding Mumbai and Pune) | Gupta House Plot no 1 Ravindra Nath Tagore Marg, Civil Lines Nagpur, Maharashtra Pin: 440001 |
| 7 | Ahmedabad | Smt. Aparna Vhatkar Dy.General Manager And PNO | 9833502847 | [email protected] | Gujarat, Dadra Nagar Haveli and Daman And Diu | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Gujarat Pin: 380006 |
| 8 | Pune | Smt Sangeeta Nakhawa Dy.General Manager And PNO | 8655001414 | [email protected] | Districts of Maharashtra covering Pune, Satara, Sangli, Pune-Kolhapur, Ratnagiri, Sindhudurg and Goa | Pride House, 2nd Floor, University Road, Ganesh Khind, Shivajinagar, Pune, Maharashtra Pin: 411016 |
| 9 | Chennai | Shri H Nilakantha Patro Dy.General Manager And PNO | 044-22202219 | [email protected] | Tamil Nadu, Puducherry, Andaman And Nicobar | 115, Anna Salai, Saidapet Post Bag No. 805 Chennai, Tamil Nadu Pin: 600015 |
| 10 | Bengaluru | Shri. Rohan S AGM And PNO, | 9742949328 | [email protected] | Kerala and Karnataka | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| 11 | Hyderabad | Shri Sunil Rao Dy.General Manager And PNO | 040-67694022 | [email protected] | Telangana and Andhra Pradesh | D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad, Telangana Pin :500001 |
| 12 | Lucknow | Smt Sarika Bhadauria Dy. General Manager And PNO | 0522-4918801 | [email protected] | Uttar Pradesh (excluding NCR) and Uttarakhand | CP-12, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh PIN 226010 |
| 13 | Bhopal | Shri Manoj Malviya Dy.General Manager And PNO | 0755-4027051 | [email protected] | Bhopal, Gwalior,Indore, Jabalpur | Centre Point Commerical Complex , First Floor, TT Nagar, New Market Bhopal Pin : 462003 |
| 14 | Patna | Shri Pravin Kumar Sinha AGM And PNO | 7739628461 | [email protected] | Patna, Ranchi, Bhagalpur, Jamshedpur, Muzaffarpur | Sai Corporate Park, Third Floor, Rukanpura, Bailey Raod, Patna 800014 |
Reviewing Officer
| Sl. No. | Zonal Office | Reviewing Officer | Contact No. | Jurisdiction | Office Address | |
|---|---|---|---|---|---|---|
| 1 | New Delhi | Shri D Basker General Manager | 022-66194290 | [email protected] | Delhi And NCR and Rajasthan | IDBI Bank, 8th Floor, Plate B, Block 2, NBCC Office Complex East Kidwai Nagar New Delhi Pin :110023 Delhi (UT - NCT) |
| 2 | Chandigarh | Shri D Basker General Manager | 022-66194290 | [email protected] | Punjab, Haryana, Himachal Pradesh, J And K and Ladakh | SCO 72-73, Sector 17–B, Chandigarh Pin: 160017 |
| 3 | Kolkata | Shri D Basker General Manager | 022-66194290 | [email protected] | West Bengal and North Eastern States | 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
| 4 | Bhubaneswar | Shri D Basker General Manager | 022-66194290 | [email protected] | Odisha, Chhattisgarh | Plot No. 476-477, 1st Floor, Crescent Tower, Bomikhal, Cuttack Road, Bhubaneswar, Odisha PIN: 751010 |
| 5 | Mumbai | Shri D Basker General Manager | 022-66194290 | [email protected] | Mumbai and Nashik | IDBI Bank, 2nd Floor, A, B And C Wings, Mittal Court, Nariman Point, Mumbai Pin :400021 Maharashtra |
| 6 | Nagpur | Shri D Basker General Manager | 022-66194290 | [email protected] | Maharashtra (Excluding Mumbai and Pune) | Gupta House Plot no 1 Ravindra Nath Tagore Marg, Civil Lines Nagpur, Maharashtra Pin: 440001 |
| 7 | Ahmedabad | Shri D Basker General Manager | 022-66194290 | [email protected] | Gujarat, Dadra Nagar Haveli and Daman And Diu | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Gujarat Pin: 380006 |
| 8 | Pune | Shri D Basker General Manager | 022-66194290 | [email protected] | Districts of Maharashtra covering Pune, Satara, Sangli, Pune-Kolhapur, Ratnagiri, Sindhudurg and Goa | Pride House, 2nd Floor, University Road, Ganesh Khind, Shivajinagar, Pune, Maharashtra Pin: 411016 |
| 9 | Chennai | Shri D Basker General Manager | 022-66194290 | [email protected] | Tamil Nadu, Puducherry, Andaman And Nicobar | 115, Anna Salai, Saidapet Post Bag No. 805 Chennai, Tamil Nadu Pin: 600015 |
| 10 | Bengaluru | Shri D Basker General Manager | 022-66194290 | [email protected] | Kerala and Karnataka | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| 11 | Hyderabad | Shri D Basker General Manager | 022-66194290 | [email protected] | Telangana and Andhra Pradesh | D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad, Telangana Pin :500001 |
| 12 | Lucknow | Shri D Basker General Manager | 022-66194290 | [email protected] | Uttar Pradesh (excluding NCR) and Uttarakhand | CP-12, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh PIN 226010 |
| 13 | Bhopal | Shri D Basker General Manager | 022-66194290 | [email protected] | Bhopal, Gwalior,Indore, Jabalpur | Centre Point Commerical Complex , First Floor, TT Nagar, New Market Bhopal Pin : 462003 |
| 14 | Patna | Shri D Basker General Manager | 022-66194290 | [email protected] | Patna, Ranchi, Bhagalpur, Jamshedpur, Muzaffarpur | Sai Corporate Park, Third Floor, Rukanpura, Bailey Raod, Patna 800014 |
In case your grievance is not resolved satisfactorily within 8 working days of your registering the complaint, you may contact officers at the Centralised Pension Processing Centre (CPPC), Belapur.
| Sr No. | Name | Number | Address | |
|---|---|---|---|---|
| 1 | Smt. Harleen Kaur | 022-66908487 | [email protected] | Central Pension Processing Cell,6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
| 2 | Smt. Shreshtha Paul | 022-66908534 | [email protected] | Central Pension Processing Cell, 6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
| 3 | Shri Satyendra Kumar Sharma | 022-66908489 | [email protected] | Central Pension Processing Cell, 6th Floor, Annex Building, IDBI Bank Ltd, Sector 11, Plot 39-41, CBD Bela pur, Navi Mumbai, Maharashtra -400614. |
For RTGS-NEFT (Customer Facilitation Centres)
For complaints/inquiry on RTGS And NEFT transactions Nodal Officer Call: 022-66908401 / 022-66908532 Email: [email protected] / [email protected]
Registred Office
IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005. Ph: 022-66553355
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Frequently asked questions
What is IDBI Bank customer care number?
IDBI Bank customer care number is 02266908401. You can call this number for all inquiries, including loan, credit‑card and account services.What is IDBI Bank toll free number?
IDBI Bank toll free number is 18002094324. This 24×7 line handles general banking support and complaints.What is IDBI Bank email id for complaints?
You can email IDBI Bank at [email protected] for complaint registration and general support.How to contact IDBI Bank customer care?
You can contact IDBI Bank customer care via toll‑free numbers (18002094324, 1800221070), all‑India numbers (e.g., 02266908401), email ([email protected]), their website https://www.idbibank.in, and social media channels on Facebook, Twitter, YouTube, Instagram, and LinkedIn.Does IDBI Bank have WhatsApp support?
IDBI Bank does not currently offer WhatsApp support for customer care.How to file a complaint with IDBI Bank?
To file a complaint with IDBI Bank, email [email protected], call the toll‑free number 18002094324, or use the online complaint form at https://www.idbibank.in/customer-care-centre.aspx.
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