India Infoline Finance (IIFL) Customer Care No. 1860 267 3000
Organisation: India Infoline Finance Limited
All India Numbers:
18602673000(General Enquiry, Mon-Fri 9:30am - 6pm)
02240071000(Equity/Currency & Commodity/Spot)
7039050000(Gold/NCD/NBFC/Insurance and NPS)
02241514151(Technology/Trader Terminal related queries)
8108000847(For gold loan)
Website:
Grievance Redressal Procedure
Customers can write at email Ids mentioned below for complaints related to respective products -
| S. No. | Product | |
|---|---|---|
| 1 | Gold Loans | [email protected] |
| 2 | Mortgage Commercial Vehicle, SME Loans, Digital Finance Personal Loan, Merchant Receivable Finance & Health Care Finance | [email protected] |
| 3 | Supply Chain Finance | [email protected] |
| 4 | NCD | [email protected] |
| 5 | Margin Funding and LAS | [email protected] |
| 6 | NPS | [email protected] |
Escalation Matrix Procedure
Primary Level
Escalate the complain through mail at [email protected] or call at 022-45205810/ 022-68178410.
Secondary Level
In case the customer is not satisfied with the resolution or hadn't got any reply since 30 days, contact Principal Nodal Officer at [email protected] or call on 022-41035099 (Mon-Fri 9:30am - 5:30pm).
Third Level
In case the customer is not satisfied with the resolution or hadn't got any reply since 45 days, escalate grievance to The Officer Incharge, Reserve Bank of India, Department of Non-Banking Supervision Regional Office, 03rd Floor, Rear Wing, Byculla, Mumbai-400008.
Registered Office
IIFL House, Sun Infotech Park, Road No. 16V, Plot No. B-23, Thane Industrial Area, Wagle Estate, Thane - 400604
Corporate Office
IIFL Finance Limited, 802, 8th Floor, Hubtown Solaris, N. S. Phadke Marg, Vijay Nagar, Andheri East, Mumbai – 400 069