India Post Complaint Toll Free No. 1800 266 6868
Organisation: India Post
Toll free Numbers:
18002666868(Customer Support, 9am-9pm Mon-Sat)
18004252440(For ATM/ debit card, mobile/ internet/ SMS banking related grievances)
Website:
Speed Post information, Complaints and tracking problems
| SNo. | City | Email Id |
|---|---|---|
| Speed Post Customer Service | ||
| 1 | Delhi | [email protected] |
| 2 | Mumbai | [email protected] |
| 3 | Chennai | [email protected] |
| 4 | Kolkata | [email protected] |
| 5 | Bangalore | [email protected] |
| 6 | Hyderabad | [email protected] |
| 7 | Ahmedabad | [email protected] |
| 8 | Pune | [email protected] |
| 9 | Kochi | [email protected] |
| Speed Post Complaints Information | ||
| 10 | Delhi | [email protected] |
| 11 | Mumbai | [email protected] |
| 12 | Chennai | [email protected] |
| 13 | Kolkata | [email protected] |
Guidelines for Registration of Complaints
Initial Level for lodging Complaints :
| Sl. No. | Nature of complaints | Whom to Complain |
|---|---|---|
| 1. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Postmaster / In-charge of the Post Office where the transaction has taken place. |
| 2. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls. |
| 3. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls. |
If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address :
| SNO. | Name of the Circle | E-mail ID, Telephone No. and Fax Number | Address |
|---|---|---|---|
| 1 | Andhra Pradesh | [email protected], 0866-2429854 (Tel), 0866-24747282 (Fax) | O/o CPMG,AP circle, PSD complex, besides Door Darshan quarters, Krishnalanka, Vijayawada-520013 |
| 2 | Assam | [email protected] 9435503177 (Tel), 0361-2544838 (Fax) | 4th Floor, Meghdoot Bhawan, Panbazar,Guwahati – 781001. |
| 3 | Bihar | [email protected] Customer care center /Complaints: 0612-2230082, 0612-2220207 (Tel), 0612-2225011 (Fax) Postal Life Insurance complaints: Toll free No.18003456107, 0612-2236842 | Patna GPO Complex, Patna – 800001. |
| 4 | Chhattisgarh | [email protected] 0771-2233400 (Tel), 0771-2233194 (Fax) | Raipur - 492001. |
| 5 | Delhi | [email protected] 011-23620144 (Tel), 011-23627114 (Fax) | Meghdoot Bhawan, Link Road, New Delhi - 110001. |
| 6 | Gujarat | [email protected] 079-25505424 (Tel), 079-25505275 (Fax) | Khanpur, Ahmedabad – 380001 |
| 7 | Haryana | [email protected] 0171-2603100 (Tel), 0171-2603736 (Fax) | 107, The Mall Road, Ambala Cant. – 133001. |
| 8 | Himachal Pradesh | [email protected] 0177-2629000 (Tel), 0177-2620351 (Fax) | Kaithu, Shimla – 171009. |
| 9 | Jammu and Kashmir | [email protected] Jammu: 0191-2542878 (Tel), 0191-2561746 (Fax) Kashmir: 0194-2452528 (Tel), 0194-2452036 (Fax) | GPO Complex, Residency Road, Srinagar – 190001. |
| 10 | Jharkhand | [email protected] 0651-2482345 (Tel), 0651-2480153 (Fax) | Doranda HO Complex, Ranchi – 834019. |
| 11 | Karnataka | [email protected] 080-22392523 (Tel), 080-22202607(Fax) | Beaulieu, Palace Road, Bengaluru– 560001. |
| 12 | Kerala (For Kerala and Lakshadeep) | [email protected] 0471-2308300 (Tel), 0471-2306500 (Fax) | Thiruvananthapuram – 695033. |
| 13 | Madhya Pradesh | [email protected] 0755-2550838 (Tel), 0755-2556547 (Fax) | Bhopal – 462012. |
| 14 | Maharashtra (For Goa, Maharshtra and Dadra and Nagar Haveli) | [email protected] 1800 228 030 (Toll Free), 022- 22620829 (Fax) | Mumbai GPO Building, 2nd Floor, Mumbai – 400001. |
| 15 | North East ( All North-Eastern States except Assam and Sikkim) | [email protected] 0364-2223800 (Tel), 0364-2223034 (Fax) | Shillong – 793001. |
| 16 | Orissa | [email protected] 0674-2392000 (Tel), 0674-2394790 (Fax) | Bhubaneswar – 751001. |
| 17 | Punjab (For Punjab and Chandigarh) | [email protected] 0172-2706700 (Tel), 0172-2721670 (Fax) | Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017. |
| 18 | Rajasthan | [email protected] 0141-2372020 (Tel), 0141-2366151 (Fax) | Sardar Patel Marg, Jaipur – 302007. |
| 19 | Tamil Nadu (For Tamil Nadu and Pondicherry) | [email protected] 044-28520367 (Tel), 044-285221199 (Fax) | Anna Road, Chennai – 600002. |
| 20 | Telangana | [email protected] 040-23463636 (Tel) | Dak Sadan, Abids,Hyderabad – 500001. |
| 21 | Uttar Pradesh | [email protected] 0522-2622000 (Tel), 0522-2616855 (Fax) | 4, Hazratganj, Lucknow – 226001. |
| 22 | Uttarakhand | [email protected] 0135-2658396 (Tel), 0135-2650065 (Fax) | Dehradun – 248001. |
| 23 | West Bengal (For West Bengal, Sikkim and Andaman and Nicobar Islands) | [email protected] 033-22120070 (Tel), 033-22120811 (Fax) | Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012. |
If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint :
| SNo. | Nature of complaint | E-mail ID, Telephone No. and Fax Number | Designation and Address of the Officer |
|---|---|---|---|
| 1 | Complaint on delayed delivery / non-delivery of Speed Post , Express Parcel, Business Parcel, Logistics Post , Non payment of COD amount and any other complaint related to premium products. | PG Division - -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) &(ii) in Column 3. i) Dy.General Manager (SP) - 011-23096075 ii) Dy.General Manager (BP) - 011-23096075 iii) ADG (IM) - 011-23096112 iv) DDG (PG) - 011-23096087 | i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Managr (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registerred Letter / Parcel. |
| 2 | Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or non receipt of acknowledgement of Registered articles,non delivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 3 and 4 of this table. Complaints concerning Savings Bank or Savings Certificates or claims relating thereto. | 011-23096087 (Tel), 011-23353883(Fax) [email protected] | Deputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi— 110001. |
| 3 | All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance. | 011-24672461 (Tel), 011-26882838 (Fax) [email protected] | Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi—110021. |
| 4 | Pension matters of postal employees and matters relating to Gramin Dak Sevaks | 011-23096184(Tel), 011-23096007(Fax) | Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi—110001. |
Circle Public Grievances Nodal officers Contacts
| SNo. | Name of Circle | Name of AD(PG)/ APMG(PG) | Mobile Number | Landline Number | Email id |
|---|---|---|---|---|---|
| 1 | Andhra Pradesh Circle | Sri K Sudheer Babu | 8897302739 | 0866-2429854 | [email protected] |
| 2 | Assam Circle | Abdul Jalil Talukdar | 7002427574 | -- | [email protected] |
| 3 | Bihar Circle | Shri Praveen Prasoon | -- | 0612-2220207 | [email protected] |
| 4 | Chattisgarh Circle | Ramakant Sahu | 9993589239 | 0771-2233400 0771-2227621 | [email protected] |
| 5 | Delhi Circle | Shri.D.P.Singh | 9868566276 | 011-23638641 | [email protected] |
| 6 | Gujarat Circle | V M Vohra | 9825978655 | 079-25509384 | [email protected] |
| 7 | Haryana Circle | Megh Raj Mittal | 9416085637 | 0171-2603692 | [email protected] |
| 8 | Himachal Pradesh Circle | Bali Ram | 9805754934 | 0177-2629002 | [email protected] |
| 9 | Jammu and Kashmir Circle | Mahesh Singh | 9435143362 | -- | [email protected] |
| 10 | Jharkhand Circle | Anjan Mitra | 9304776307 | -- | [email protected] |
| 11 | Karnataka Circle | Prabhu M | 080-22392584 | 080-22392648 | [email protected] |
| 12 | Kerala Circle | Smt. M.Bindu | -- | 0471-2560719 | [email protected] |
| 13 | Madhya Pradesh Circle | Shri Manoj Shukla Shri Arwind Kumar Tiwari Dealing Assistant-II | 7587598113, 7587598131, 7587598135 | 0755-2550838 | [email protected] |
| 14 | Maharashtra Circle | H.M Manjesha | --- | 022-22623721 | [email protected] |
| 15 | North Eastern Circle | K Kharshandi | 8014239537 | 0364-2223049 | [email protected] |
| 16 | Odisha Circle | S. Neeta | 9438207110 | 0674-2395547 | [email protected] |
| 17 | Punjab Circle | Sh. Gopal Krishan | -- | 0172- 2703844 0172-2706700 | [email protected] |
| 18 | Rajasthan Circle | Shri Pawan Kumar Sharma | 9413208238 | 0141-2372020 | [email protected] |
| 19 | Tamilnadu Circle | P.M. Rasool Moideen | 9952987674 | 044-28512651 | [email protected] |
| 20 | Telangana Circle | K. Janardhan Reddy | -- | 040-23463639 040-23463636 | [email protected] |
| 21 | Uttar Pradesh Circle | R.K. Awasthi | 9455794224 | 0522-2624778 | [email protected] |
| 22 | Uttarakhand Circle | Shri B.K. Gupta | -- | 0135-2650890, 0135-2710971 | [email protected] |
| 23 | West Bengal Circle | Shri Siddhartha Bhattacharjee | -- | 033-22120500 | [email protected] |
Head Office
Dak Bhawan, Sansad Marg, New Delhi-110001