India Post Toll Free No. 1800 266 6868
Organisation: India Post
Toll free Numbers:
18002666868(Customer Support, 9am-9pm Mon-Sat)
18004252440(For ATM/ debit card, mobile/ internet/ SMS banking related grievances)
Website:
IVRS Menu:
1800 266 6868
Select your Prefered Language (Hindi/English)
Press 1- For Delivery Status update from your mail bookings, money orders,or items ordered online.
Press 2- To get codes and estimates for articles like speed post, registered post, parcel etc.
Press 3- To know the premium due date, and premium amount on your postal life insurance.
Press 4- To know the policy status, policy maturity date, and maturity amount, and sum assured on your postal life insurance.
Press 5- To know the account balance on your postal banking savings, reccuring deposit or public provident dund.
Press 6- For Blocking of your ATM card.
Press 7- For other services.
After Pressing above any number call will be transfer to the Customer Care Executive
Speed Post information, Complaints and tracking problems
| City | Email Id |
|---|---|
| Speed Post Customer Service | |
| Delhi | [email protected] |
| Mumbai | [email protected] |
| Chennai | [email protected] |
| Kolkata | [email protected] |
| Bangalore | [email protected] |
| Hyderabad | [email protected] |
| Ahmedabad | [email protected] |
| Pune | [email protected] |
| Kochi | [email protected] |
| Speed Post Complaints Information | |
| Delhi | [email protected] |
| Mumbai | [email protected] |
| Chennai | [email protected] |
| Kolkata | [email protected] |
Directory of Officers and Employees
Initial Level for lodging Complaints :
| Sl. No. | Nature of complaints | Whom to Complain |
|---|---|---|
| 1. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Postmaster / In-charge of the Post Office where the transaction has taken place. |
| 2. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls. |
| 3. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls. |
If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address :
| Name of the Circle | E-mail ID, Telephone No. and Fax Number | Address |
|---|---|---|
| Andhra Pradesh | [email protected], 0866-2429854 (Tel), 0866-24747282 (Fax) | O/o CPMG,AP circle, PSD complex, besides Door Darshan quarters, Krishnalanka, Vijayawada-520013 |
| Assam | [email protected] 9435503177 (Tel), 0361-2544838 (Fax) | 4th Floor, Meghdoot Bhawan, Panbazar,Guwahati – 781001. |
| Bihar | [email protected] Customer care center /Complaints: 0612-2230082, 0612-2220207 (Tel), 0612-2225011 (Fax) Postal Life Insurance complaints: Toll free No.18003456107, 0612-2236842 | Patna GPO Complex, Patna – 800001. |
| Chhattisgarh | [email protected] 0771-2233400 (Tel), 0771-2233194 (Fax) | Raipur - 492001. |
| Delhi | [email protected] 011-23620144 (Tel), 011-23627114 (Fax) | Meghdoot Bhawan, Link Road, New Delhi - 110001. |
| Gujarat | [email protected] 079-25505424 (Tel), 079-25505275 (Fax) | Khanpur, Ahmedabad – 380001 |
| Haryana | [email protected] 0171-2603100 (Tel), 0171-2603736 (Fax) | 107, The Mall Road, Ambala Cant. – 133001. |
| Himachal Pradesh | [email protected] 0177-2629000 (Tel), 0177-2620351 (Fax) | Kaithu, Shimla – 171009. |
| Jammu and Kashmir | [email protected] Jammu: 0191-2542878 (Tel), 0191-2561746 (Fax) Kashmir: 0194-2452528 (Tel), 0194-2452036 (Fax) | GPO Complex, Residency Road, Srinagar – 190001. |
| Jharkhand | [email protected] 0651-2482345 (Tel), 0651-2480153 (Fax) | Doranda HO Complex, Ranchi – 834019. |
| Karnataka | [email protected] 080-22392523 (Tel), 080-22202607(Fax) | Beaulieu, Palace Road, Bengaluru– 560001. |
| Kerala (For Kerala and Lakshadeep) | [email protected] 0471-2308300 (Tel), 0471-2306500 (Fax) | Thiruvananthapuram – 695033. |
| Madhya Pradesh | [email protected] 0755-2550838 (Tel), 0755-2556547 (Fax) | Bhopal – 462012. |
| Maharashtra (For Goa, Maharshtra and Dadra and Nagar Haveli) | [email protected] 1800 228 030 (Toll Free), 022- 22620829 (Fax) | Mumbai GPO Building, 2nd Floor, Mumbai – 400001. |
| North East ( All North-Eastern States except Assam and Sikkim) | [email protected] 0364-2223800 (Tel), 0364-2223034 (Fax) | Shillong – 793001. |
| Orissa | [email protected] 0674-2392000 (Tel), 0674-2394790 (Fax) | Bhubaneswar – 751001. |
| Punjab (For Punjab and Chandigarh) | [email protected] 0172-2706700 (Tel), 0172-2721670 (Fax) | Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017. |
| Rajasthan | [email protected] 0141-2372020 (Tel), 0141-2366151 (Fax) | Sardar Patel Marg, Jaipur – 302007. |
| Tamil Nadu (For Tamil Nadu and Pondicherry) | [email protected] 044-28520367 (Tel), 044-285221199 (Fax) | Anna Road, Chennai – 600002. |
| Telangana | [email protected] 040-23463636 (Tel) | Dak Sadan, Abids,Hyderabad – 500001. |
| Uttar Pradesh | [email protected] 0522-2622000 (Tel), 0522-2616855 (Fax) | 4, Hazratganj, Lucknow – 226001. |
| Uttarakhand | [email protected] 0135-2658396 (Tel), 0135-2650065 (Fax) | Dehradun – 248001. |
| West Bengal (For West Bengal, Sikkim and Andaman and Nicobar Islands) | [email protected] 033-22120070 (Tel), 033-22120811 (Fax) | Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012. |
If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint :
| Nature of complaint | E-mail ID, Telephone No. and Fax Number | Designation and Address of the Officer |
|---|---|---|
| Complaint on delayed delivery / non-delivery of Speed Post , Express Parcel, Business Parcel, Logistics Post , Non payment of COD amount and any other complaint related to premium products. | PG Division - -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) and (ii) in Column 3. i) Dy.General Manager (SP) 011-23096075 ii) Dy.General Manager (BP) 011-23096075 iii) ADG (IM)- 011-23096112 iv) DDG (PG)- 011-23096087 | i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Managr (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registerred Letter Parcel. |
| Complaints concerning Savings Bank or Savings Certificates or claims relating thereto. | [email protected] [email protected] 011-23036397 (Tel) | Deputy Director General (FS). Dak Bhavan, Sansad Marg, New Delhi— 110001.. |
| Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or non receipt of acknowledgement of Registered articles, nondelivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 2, 4 and 5 of this table. | [email protected] 011-23096087 (Tel) 011-23353883(Fax) | Deputy Director General (PG and QA), Dak Bhavan, Sansad Marg, New Delhi — 110001. |
| All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance. | [email protected] 011-24672461 (Tel), 011- 26882838 (Fax) | Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi - 110021. |
| Pension matters of postal employees and matters relating to Gramin Dak Sevaks | 011-23096098(Tel), 011- 23096007(Fax) | Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi - 110001. |
| Name of Circle | Name of AD(PG)/ APMG(PG) | Mobile Number | Landline Number | Email id |
|---|---|---|---|---|
| Andhra Pradesh Circle | Sri K Sudheer Babu | 8897302739 | 0866-2429854 | [email protected] |
| Assam Circle | Abdul Jalil Talukdar | 7002427574 | -- | [email protected] |
| Bihar Circle | Shri Praveen Prasoon | -- | 0612-2220207 | [email protected] |
| Chattisgarh Circle | Ramakant Sahu | 9993589239 | 0771-2233400 0771-2227621 | [email protected] |
| Delhi Circle | Shri.D.P.Singh | 9868566276 | 011-23638641 | [email protected] |
| Gujarat Circle | V M Vohra | 9825978655 | 079-25509384 | [email protected] |
| Haryana Circle | Megh Raj Mittal | 9416085637 | 0171-2603692 | [email protected] |
| Himachal Pradesh Circle | Bali Ram | 9805754934 | 0177-2629002 | [email protected] |
| Jammu and Kashmir Circle | Mahesh Singh | 9435143362 | -- | [email protected] |
| Jharkhand Circle | Anjan Mitra | 9304776307 | -- | [email protected] |
| Karnataka Circle | Prabhu M | 080-22392584 | 080-22392648 | [email protected] |
| Kerala Circle | Smt. M.Bindu | -- | 0471-2560719 | [email protected] |
| Madhya Pradesh Circle | Shri Manoj Shukla Shri Arwind Kumar Tiwari Dealing Assistant-II | 7587598113, 7587598131, 7587598135 | 0755-2550838 | [email protected] |
| Maharashtra Circle | H.M Manjesha | --- | 022-22623721 | [email protected] |
| North Eastern Circle | K Kharshandi | 8014239537 | 0364-2223049 | [email protected] |
| Odisha Circle | S. Neeta | 9438207110 | 0674-2395547 | [email protected] |
| Punjab Circle | Sh. Gopal Krishan | -- | 0172- 2703844 0172-2706700 | [email protected] |
| Rajasthan Circle | Shri Pawan Kumar Sharma | 9413208238 | 0141-2372020 | [email protected] |
| Tamilnadu Circle | P.M. Rasool Moideen | 9952987674 | 044-28512651 | [email protected] |
| Telangana Circle | K. Janardhan Reddy | -- | 040-23463639 040-23463636 | [email protected] |
| Uttar Pradesh Circle | R.K. Awasthi | 9455794224 | 0522-2624778 | [email protected] |
| Uttarakhand Circle | Shri B.K. Gupta | -- | 0135-2650890, 0135-2710971 | [email protected] |
| West Bengal Circle | Shri Siddhartha Bhattacharjee | -- | 033-22120500 | [email protected] |
Dak Bhawan, Sansad Marg, New Delhi-110001
Department Wise Contacts
Directory of Officers and Employees
| Name | Designation | Direct/Fax no. | Residence/e-mail ID | Fax/ EPABX |
|---|---|---|---|---|
| Minister of Communications | ||||
| Shri Ashwini Vaishnaw | Cabinet Minister | 011-23739191, 011-23372177 | [email protected] | 011-23723330 |
| Shri Abhishek Kumar Singh | Director | 011-23739191, 011-23372177 | [email protected] | 011-23723330 |
| Dr. Mahatme Sandeep Namdeo | Private Secretary | 011-23739191, 011-23372177 | [email protected] | 011-23723330 |
| Minister of State in the Ministry of Communications | ||||
| Shri Devusinh Chauhan | Hon'ble Minister | 011-23372414 , 011-23372565 | [email protected] | 011-23372277 |
| Shri Jayesh N Raval | Additional Private Secretary | 011-23372565 | [email protected] | 011-23372277 |
| Shri Rahul Ghosh | Assistant Private Secretary | 011-23372414, 011-23372565 | [email protected] | 011-23372277 |
| Shri Sanjeev Sharma | DDG (MoSC) | 011-23096269, 011-23096270 | - | - |
| Secretary (Posts) | ||||
| Shri Vineet Pandey | Secretary | 011-23096060 | [email protected] | 4800 |
| Shri Pawan Kumar Dubey | Senior Principal Private Secretary | 011-23096060 | - | 4800 |
| Shri Saugat Dey | Principal Private Secretary | 011-23096060 | - | 4800 |
| DG Posts | ||||
| Shri Alok Sharma | Director General Postal Services | 011-23096187 | [email protected] | 4709 |
| Postal Services Board | ||||
| Shri Vineet Pandey | Secretary, Department of Posts and Chairperson, Postal Services Board | 011-23096060 | [email protected] | 4800 |
| Shri Alok Sharma | Director General(Posts) | 011-23096187 | [email protected] | 4709 |
| Ms Aindri Anurag | Member (Operations) 325(PAX) | 011-23096080, 011- 23387709 | [email protected] | 4713 |
| Shri Sanjay Sharan | Member (Technology) | 011-23096172 | [email protected] | 4707 |
| Ms. Smita Kumar | Additional Director General(Coordination), PSB | 011-23096233 | [email protected] | 4708 |
| Shri Vinaya Prakash Singh | Member (Personnel) | 011-23096078 | [email protected] | 4711 |
| Ms Manju Pandey | Member (Banking and DBT) | 011-23096082 | [email protected] | 4712 |
| Ms. Alka Jha | Member (Planning and HRD) | 011-23096186 | [email protected] | 4714 |
| Major General Damodar Vasanth Mahesh | Member (PLI) and Chairman, PLI Investment Board | 011-23096187 | [email protected] | 4709 |
| Partha Sarthi Das | AS and FA | 011-23096083 | [email protected] | 4715 |
| Shri Aman Sharma (Additional Charge) | Secretary, Postal Services Board | 011-23096178 | [email protected] | 4900 |
| SR.Deputy Directors General | ||||
| Ms. Anula Kumar | Sr. DDG (Vigilance) and CVO | 011-23096099, 011- 23044716 | [email protected] | 4716 |
| Md. Shahbaz Ali (Additional Charge) | Sr.DDG (PAF) | 011-23096096 | [email protected] | |
| Deputy Directors General | ||||
| Shri Aman Sharma | DDG(CP) | 011-23096024 | [email protected] | 4963 |
| Nirmaljit Singh | DDG (SR, Legal and VP) | 011-23096201 | [email protected], [email protected] | 4719 |
| Jagdeep Gupta | DDG (P) | 011-23096098 | [email protected] | 4724 |
| Ms. Hena Usman | DDG (Trg. andWL) | 011-23096024, 011-23044736 | [email protected] | 4728 |
| Ms.Rashi Sharma | DDG (Establishment) | 011-23096184 | [email protected] | 4718 |
| Dr. (Ms.). Amarpreet Duggal | Public Grievances, Quality Assurance and Inspections | 011-23096087 | [email protected] | 4729 |
| R Anand | PMU | 011-23096088 | [email protected] | 4731 |
| Shri P N Ranjit Kumar | Postal Operations | 011-23096179 | [email protected] | 4732 |
| Pawan Kumar Singh | DDG (FS) | 011-23096101 | [email protected] | 4720 |
| Shri Sunil Sharma | DDG (Philately) | 011-23096095 | [email protected] | 4730 |
| Sandhya Singh | DDG (STT) | 011-23096011 | [email protected] | 4976 |
| Dinesh Kumar Jaini | DDG (Budget) | 011-23044723 | 4740 | |
| Kushal Kumar Pathak | DDG (Technology) 941(PAX) | 011-23096201 | 65656760, [email protected] | 6700 |
| Rajeev Kumar | DDG (Finance) | 011-23096019 | [email protected] | 4721 |
| Shri Dushyant Mudgal | Mail Operations | 011-23096093 | [email protected] | 4733 |
| Shri Dinesh Kumar Sharma | DDG (Mission Karmyogi) | 011-23096178 | [email protected] | 4727 |
| Prannoy Sharma | DDG (IR andGB) | 011-23096090 | [email protected] | 4727 |
| M U Abdali | DDG (Estates and MM) | 011-23096228 | [email protected] | 4942 |
| Raj Kumar Mishra | DDG (RB,PLG, RICT) | 011-23096100 | [email protected] | 4753 |
| Abhishek Kumar Singh | DDG(Marketing) | 011-23096086 | [email protected] | |
| Directors | ||||
| Major Manoj Kumar | CBS | 011-23096074 | [email protected] | 4776 |
| D.K.Pandey | STT | 011-23096011 | [email protected] | 4734 |
| Accounts | 011-23096033 | [email protected] | 4740 | |
| Deepak Kumar | Bgt. and Admn | 011-23096030 | [email protected] | 4741 |
| Ranjeet Kumar Sinha | DE | 011-23096035 | [email protected] | |
| Establishment | 011-23096036 | [email protected] | 6793 | |
| Satish Kumar | FA | 011-23096025 | [email protected] | 4744 |
| FS | 011-23096008 | [email protected] | 6654 | |
| Arvind Prakash Xaxa | I/ Audit | 011-23096018 | [email protected] | 4742 |
| Kuntal Sensarma | Jt Dir (Eco Cell) | 011-23096178 | 4731 | |
| K R Sharma | MM and Estates | 011-23096026 | [email protected] | 4745 |
| MV | 011-23096016 | [email protected] | 4747 | |
| Naresh Kumar | OL | 011-23096169 | [email protected] | 4748 |
| PG | 011-23096151 | [email protected] | 4750 | |
| Philately | 011-23096020 | [email protected] | 4738 | |
| PMU-I | 011-23096030 | [email protected] | 4965 | |
| PMU-III | 011-23096194 | [email protected] | 4751 | |
| PBI | 011-23096116 | [email protected] | 4749 | |
| Maj. (Ms.) Shilpa Rao Tanugula | RB and Planning | 011-23096105 | [email protected] | 4785 |
| S N Das | SPN | 011-23096092 | [email protected] | 4756 |
| Sports and Welfare | 011-23096122 | 4935 | ||
| Arun Malik | SR and Legal | 011-23096021 | [email protected] | 4755 |
| Sunil Kumar | Staff | 011-23096103 | [email protected] | 4754 |
| R.K.Verma | Tariff and Costing | 011-23372285 | [email protected] | 4757 |
| Ms.Archana Gopinath | Technology | 011-23096132 | [email protected] | |
| Ms.Daisy Barla | Trg. Sports, WF | 011-23096185 | [email protected] | 4758 |
| Abhishek Kumar Singh | Vigilance | 011-23096182 | [email protected] | 4759 |
| Satish Kumar | VIG- PET | 011-23096017 | 6359 | |
| ADG (PBl-ll and CP) | ||||
| IR and GB | ||||
| Investigation | ||||
| Mail Operations | 011-23096100 | [email protected] | 4753 | |
| Assistant Directors General | ||||
| Manoranjan Samal | Building | 011-23096034 | [email protected] | 4774 |
| Accounts | 011-23316065 | [email protected] | 4764 | |
| Sunil Kumar | GA | [email protected] | 4777 | |
| D. C. Pandey | Budget and PEA | 011-23096180 | [email protected] | 4763 |
| D K Sharma | Banking Services | 011-23096102 | 6963 | |
| Vinod Kumar | Computer and BPR | 011-23096135 | [email protected] | 4859 |
| Tariff and Costing | - | [email protected] | 4789 | |
| M Ram | CandT | - | 4789 | |
| N.R.Giri | DE | 011-23096029 | [email protected] | |
| Sapna | Estt | - | [email protected] | 4820 |
| Amit Rajan | FA | - | [email protected] | 4771 |
| Augustus Dung Dung | Medical | - | [email protected] | 4775 |
| Sandeep K P | IM-I | 011-23096112 | [email protected] | |
| D K Thripathi | Investigation-I | - | [email protected] | 4773 |
| Manju Rattan | Investigation-II | 011-23096199 | [email protected] | |
| Nahar Singh Meena | SR and Legal | - | [email protected] | 6195 |
| Dharmesh Kumar | PA (Admn) | 011-23096176 | [email protected] | 4778 |
| O. P. Sahu | IA | 011-23096145 | [email protected] | 4779 |
| Asha Sharma | Pen | - | [email protected] | 4780 |
| RB | 011-23714602 | [email protected] | 4785 | |
| Ms.Priyanka Mishra | Philately | 011-23096034 | [email protected] | 4781 |
| M.S. Zou | Plg | 011-23096137 | [email protected] | |
| Aparajita Mridha | PO | 011-23096005 | [email protected] | 4751 |
| Mahendra Kumar | FS | - | 6336 | |
| Hemant Kumar | SPG | - | [email protected] | 4787 |
| Dileep Singh Sengar | SPN | 011-23096038 | [email protected] | 4788 |
| Renu Verma | STT | - | 4723 | |
| Vig III | - | [email protected] | 4793 | |
| Hemant Khulbe | Vig II | 011-23096146 | [email protected] | 6341 |
| Shri D. K. Tripathi | Vigilance-I | 011-23096159 | [email protected], [email protected] | 4773 |
| Muthuraman C | VIG PET | 011-23096159 | [email protected] | - |
| Ms. Astha Jain | Technology | 011-23096032 | [email protected] | - |
| Ms. Sunita Singh | DD (Official Language) | - | - | |
| PMU | - | [email protected] | - | |
| Tarun Mittal | Esst.-I and SCT | - | [email protected] | 4820 |
| Ms. Aarti Verma | Marketing | - | [email protected] | 4743 |
| L.K.Sinha | FS-I | 011-23096102 | [email protected] | 4769 |
| Kale Ajinkya Ajey | FS-II | [email protected], [email protected] | 4734 | |
| S.Manik Lakra | FS-III | 011-23096102 | [email protected] | 6963 |
| Puneet Bijanariya | PBI | 011-23096208 | [email protected] | 4769 |
| Stefan Simon Tobias | PMU-II | - | - | |
| Ms. Jyoti Meena | Corporate Planning/ Training | 011-23096113 | [email protected] | - |
| Ms. Annu Paul | DBT/Darpan | - | - | - |
| Ram Naresh Sikaria | IM-II | - | - | - |
| Ravi Pahwa | GDS | [email protected] | 4973 | |
| Parliament Cell | ||||
| Vijay Kumar | Director | 011-23323327 | - | 4895 |
| Press Information Bureau | ||||
| Rajinder Chaudhry | Dir(Media and Communication PRO, Telecom) | 011-23488078 | - | - |
| Ms. Alkesh Tyagi | Asstt. Director (M and C) | 011-23389912 | - | - |
| Engineering Wing | ||||
| Niraj Kumar | Chief Engineer (Civil) Works | 011-23096659 | - | 4944 |
| S. P. Mohapatra | Chief Engineer (Civil) HQ | 011-23096658 | - | 4947 |
| S. K. Narnoli | Superintending Engineer (PandA) | 011-23096017 | - | 4945 |
| A. C. Mathur | Superintending Engineer (Civil) HQ | 011-23096132 | - | 4946 |
| A. C. Mathur | Superintending Engineer (PandD) | 011-23096132 | - | 4946 |
| Rathish Vishwakarma | Architect | 011-23636588 | - | 4948 |
| SH.K.N. Mahato | AE(P), PCC, Patna | - | - | - |
| S.M.Kamran Ahmad | AE(P),PCC Patna | - | - | |
| Sh.Avinash Kumar Yadav | AE(C), PCSD-II,Patna. | - | - | - |
| National Informatics Centre | ||||
| Ravi Kumar | Senior Technical Director | 011-23096022 | [email protected] | - |
| Mukesh Kumar Agarwal | Technical Director | 011-23036528 | [email protected] | 4956 |
| Sudidhi Das | PSA | 011-23036528 | [email protected] | 6372 |
| Resident Audit Office | ||||
| - | Director General PandT Audit | 011-23718350, 011-23714343 | - | 4904 |
| BD Directorate | ||||
| Sh.Nirmal Singh | General Manager (Business Development) | 011-23096057 011-23044960 | [email protected] | 4962 |
| Simmi R. Nakra | General Manager (Finance) | 011-23096125 011-23044964 | - | - |
| Dy. General Manager (BD) | 011-23096129 011-23044965 | - | - | |
| Gurmeet Kaur | Accounts Officer (BD) | 011-23096056 | [email protected] | - |
| Suresh Kumar | Asstt. Acount Officer (BD) | 011-23096056 | ||
| Anil Ahulwalia | Asstt. Section Officer (Admn.) | 011-23096150 011-23044967 | [email protected] | - |
| Mandeep Kaur | PS to CGM | 011-23096055 011-23044961 | - | - |
| Parveen Kumar | Additional GM (BD) | - | ||
| Naveen Kumar Agarwal | Sr. Manager (Aadhaar) | [email protected] | - | |
| Ajay Kathuria | Manager (Retail Post) | 011-23096110 | [email protected] | - |
| Rekha Devi | Manager (Coord.) | 011-23096152 | [email protected] | - |
| Parcel Directorate | ||||
| Shri Ajay Kumar Roy (Additional Charge) | Chief General Manager | 011-26111181 | [email protected] | - |
| Kushal Vashist | General Manager (Operations) | 011-26111185 | [email protected] | - |
| Addl. General Manager | 011-26111184 | [email protected] | - | |
| Shri Rajeev Kapoor | PPS to CGM | 011-26111181 | [email protected] | - |
| DGM | 011-21611087 | [email protected] | - | |
| Shri Abhay Singh | Manager (Parcel-II) | 011-26111180 | [email protected] | - |
| Shri Keshav Kant | Assistant Section Officer | 011-26111180 | [email protected] | - |
| Shri Devender Kumar Sharma | Assistant Director-I | 011-26111187 | [email protected] | - |
| Shri R.A. Yadav | Assistant Director-II | 011-26111187 | [email protected] | - |
| Smt. Harita Kapoor | PPS to GM(O) | 011-26111185 | [email protected] | - |
| Shri Ashwini Tomar | Sr. Manager (Admin) | 011-26111180 | [email protected] | - |
| Shri Deepanshu Kukreti | Manager(Operations) | 011-26111187 | [email protected] [email protected] | - |
| Sagar Chandna | Manager(Marketing) | 011-26111180 | [email protected] [email protected] [email protected] | - |
| Chandra Shekhar | Steno to AGM | 011-26111184 | [email protected] [email protected] | - |
| Shri Saurabh Kumar | Manager (Parcel-I) | 011-26111180 | [email protected] | - |
| Directorate of Postal Life Insurance | ||||
| Shri Jitendra Gupta | Chief GM | 011-24672461 | [email protected] | - |
| Shri Pranav Kumar | General Manager(O) | - | ||
| (Ms.) Pratibha Nath | GENERAL MANAGER (BandI) | 011-2412269 | [email protected] | - |
| Ms. Mrinalini Srivastava | Addl GM(BandI) | 011-24673958 | [email protected] | - |
| Addl GM(O) | 011-24107072 | [email protected] | - | |
| CAO | 011-24672446 | - | - | |
| Gurvinder Singh | DDM I | 011-24672458 | - | - |
| Hariom Sharma | DDM II | 011-24672458 | - | -- |
| Ms. Renuka Bhat | DDM III | - | - | |
| Jitender Bhutani | PPS to CGM | 011-24673587 | - | - |
| Shiv Kumar | A.D. | - | - | |
| SO | 011-24671317 | - | - | |
| Army Postal Service | ||||
| Lt Col Shidram Jambigi | AQMG (SandE) APS | - | - | |
| Major General M K Khan | Addl DG APS | 011-26152840 | - | 011-26153580 |
| Brigadier APS | 011-26153584 | - | 011-26153580 | |
| Lt Col Manish Chandra Das | AQMG(Coord) APS | 011-26152746 | - | 011-26153580 |
Rafi Ahmed Kidwai National Postal Academy (RAKNPA)
| Name | Designation | Office | Residence/e-mail ID |
|---|---|---|---|
| Pradeep Michael Lal | Director | 120-2789060 | [email protected] |
| Ambesh Upmanyu | Addl Director | 120-2789061 | [email protected] |
| Atul Kumar Srivastava | Joint Director I | 120-2789394 | [email protected] |
| Debjeet Mukhopadhyay | Account Officer | 120-2789508 | [email protected] |
| N R Giri | Dy. Director (Admin) | 120-2789476 | [email protected] |
| Mohd Samran Siddiqui | Assistant Superintendent | 120-2789028 | [email protected] |
| Shri Jawahar Lal Sharma | Assistant Director (Admin) | 120-2789084 | [email protected] |
| Sharad Kumar | A.L.I.O. | 120-2789631 | - |
| Ms. Sharda Vashistha | Sr. PS to Director | 120-2789060 | - |
| Ram Niwas | PS to Addl. Dir | 120-2789061 | - |
Centres for Excellence in Postal Technology(CEPT)
| Name | Designation | Contact No. | Email Id |
|---|---|---|---|
| Centre for Excellence in Postal Technology(CEPT), Bengaluru | |||
| Dr.P.M.Saravanan | General Manager | 080-22533900 | [email protected] |
| Dr.Chandra Sekhar Kakumanu | Director (O and M) | 080-22533900 | [email protected] |
| Shri T.S.Aswathanarayana | Director, Program Management | ||
| Shri. S.M.Shashidhara | Assistant Chief Accounts Officer | 080-22533906 | [email protected] |
| Shri. B. Chandrakantha Kamath | Dy.Director | 080-22850424 | [email protected] |
| Smt. Shanthala Bhatt M | Assistant Director- I | 080-22533903 | [email protected] |
| Shri Sridhar R Iyer | Assistant Director- II | 080-22533907 | [email protected] |
| Centre for Excellence in Postal Technology(CEPT), Chennai | |||
| Shri Sakthivelu VM | Dy.Director(CEPT) | 080-22850424 080-28520304 | [email protected] |
| - | Assistant Director (Technology) | 044-28543481 | [email protected] |
| Centre for Excellence in Postal Technology(CEPT),Nazarbad, Mysuru | |||
| Shri Pavankumar P.S | Assistant Director (Technology) | 0821-2300999 | [email protected] |
Sections
| Name of the Section | EPABX |
|---|---|
| Building | 4884 |
| Costing/Rates | 4885 |
| Drawing | 4966 |
| Inv | 4845 |
| PF | 4889 |
| PG | 4890 |
| STT | 4891 |
| Vig Pet | 4893 |
| Vig | 4891 |
| DAA | 6314, 6705 |
| Tech Lab | 6481 |
| RB and Plg | 4843 |
| DA | 4813 |
Fax Numbers
| Designation | Fax No. |
|---|---|
| Secretary (Posts) | 011-23096077 |
| Member(PLI) | 011-23096117 |
| Membr (HRD) | 011-23710053 |
| OSD to Secretary (Posts) | 011-23096163 |
| DDG(E and MM) | 011-23096093 |
| DDG(IR andGB) | 011-23096104 |
| DDG(PAF) | 011-23096196 |
| DDG(PO ) | 011-23096087 |
| DDG(Trg. and CP) | 011-23096024 |
| Director (Bgt and Admn) | 011-23096019 |
| Director (Estt.) | 011-23096036 |
| Director(MB) | 011-23096074 |
| Director(OL) | 011-23096169 |
| Director(PMU-II) | 011-23096004 |
| Director(STT) | 011-23096011 |
| ADG(A/Cs) | 011-23316065 |
| ADG(FS-i) | 011-23096108 |
| ADG(GDS) | 011-23096031 |
| SO(Coord/O and M) | 011-23096181 |
| Sr. Tech. Dir (NIC) | 011-23314708 |
| C.E. (C) H.Q. | 011-23359475 |
| Member (P) | 011-23096189 |
| Member (Plg.) | 011-23096188 |
| JS and FA | - |
| Sr. DDG(VIG) and CVO | 011-24672882 |
| DDG(FS) | 011-23096089 |
| DDG(P) | 011-23096007 |
| DDG(PCO)PMLA | 011-23096097 |
| DDG(R and P) | 011-23096101 |
| DDG(WS andMR) | 011-23096084 |
| Director (CBS) | 011-23096015 |
| Director(FA) | 011-23096025 |
| Director (M. Mgt.) | 011-23096100 |
| Director(Phil) | 011-23096165 |
| Director(SPN) | - |
| Director(T and C) | 011-23372285 |
| ADG(Bgt. and Admn) | 011-23096176 |
| ADG(FS-III) | 011-23096102 |
| ADG(IR) | 011-23096104 |
| CGM (BD) | 011-23096144 |
| S.E.(C) HQ | 011-23096068 |
| Customer Care and RTI | 011-23096107 |
| Member (O) | 011-23096081 |
| Member (Tech) | 011-23096079 |
| Secretary(PSB) | 011-23710050 |
| DDG (Estt.) | 011-23096184 |
| DDG(PG, QA and Inspn) | 011-23353883 |
| DDG(Phil.) | 011-23096165 |
| DDG(PMU) | 011-23710050 |
| Director (A/Cs) | 011-23096106 |
| Director (FS) | - |
| Director(IA) | 011-23096018 |
| Director(MV) | 011-23096016 |
| Director (SR,Legal) | 011-23096021 |
| Director(Staff) | - |
| Director (VIG) | 011-23096182 |
| ADG(DE) | 011-23096029 |
| ADG(GA) | 011-23372528 |
| ADG(IA) | 011-23096145 |
| GM(F) | 011-23096156 |
| C.E. (C) | 011-23096068 |
| DDG(Finance) | 011-23096158 |
Forms Center
Initial Level for lodging Complaints :
| Sl. No. | Nature of complaints | Whom to Complain |
|---|---|---|
| 1. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Postmaster / In-charge of the Post Office where the transaction has taken place. |
| 2. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls. |
| 3. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls. |
If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address :
| Name of the Circle | E-mail ID, Telephone No. and Fax Number | Address |
|---|---|---|
| Andhra Pradesh | [email protected], 0866-2429854 (Tel), 0866-24747282 (Fax) | O/o CPMG,AP circle, PSD complex, besides Door Darshan quarters, Krishnalanka, Vijayawada-520013 |
| Assam | [email protected] 9435503177 (Tel), 0361-2544838 (Fax) | 4th Floor, Meghdoot Bhawan, Panbazar,Guwahati – 781001. |
| Bihar | [email protected] Customer care center /Complaints: 0612-2230082, 0612-2220207 (Tel), 0612-2225011 (Fax) Postal Life Insurance complaints: Toll free No.18003456107, 0612-2236842 | Patna GPO Complex, Patna – 800001. |
| Chhattisgarh | [email protected] 0771-2233400 (Tel), 0771-2233194 (Fax) | Raipur - 492001. |
| Delhi | [email protected] 011-23620144 (Tel), 011-23627114 (Fax) | Meghdoot Bhawan, Link Road, New Delhi - 110001. |
| Gujarat | [email protected] 079-25505424 (Tel), 079-25505275 (Fax) | Khanpur, Ahmedabad – 380001 |
| Haryana | [email protected] 0171-2603100 (Tel), 0171-2603736 (Fax) | 107, The Mall Road, Ambala Cant. – 133001. |
| Himachal Pradesh | [email protected] 0177-2629000 (Tel), 0177-2620351 (Fax) | Kaithu, Shimla – 171009. |
| Jammu and Kashmir | [email protected] Jammu: 0191-2542878 (Tel), 0191-2561746 (Fax) Kashmir: 0194-2452528 (Tel), 0194-2452036 (Fax) | GPO Complex, Residency Road, Srinagar – 190001. |
| Jharkhand | [email protected] 0651-2482345 (Tel), 0651-2480153 (Fax) | Doranda HO Complex, Ranchi – 834019. |
| Karnataka | [email protected] 080-22392523 (Tel), 080-22202607(Fax) | Beaulieu, Palace Road, Bengaluru– 560001. |
| Kerala (For Kerala and Lakshadeep) | [email protected] 0471-2308300 (Tel), 0471-2306500 (Fax) | Thiruvananthapuram – 695033. |
| Madhya Pradesh | [email protected] 0755-2550838 (Tel), 0755-2556547 (Fax) | Bhopal – 462012. |
| Maharashtra (For Goa, Maharshtra and Dadra and Nagar Haveli) | [email protected] 1800 228 030 (Toll Free), 022- 22620829 (Fax) | Mumbai GPO Building, 2nd Floor, Mumbai – 400001. |
| North East ( All North-Eastern States except Assam and Sikkim) | [email protected] 0364-2223800 (Tel), 0364-2223034 (Fax) | Shillong – 793001. |
| Orissa | [email protected] 0674-2392000 (Tel), 0674-2394790 (Fax) | Bhubaneswar – 751001. |
| Punjab (For Punjab and Chandigarh) | [email protected] 0172-2706700 (Tel), 0172-2721670 (Fax) | Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017. |
| Rajasthan | [email protected] 0141-2372020 (Tel), 0141-2366151 (Fax) | Sardar Patel Marg, Jaipur – 302007. |
| Tamil Nadu (For Tamil Nadu and Pondicherry) | [email protected] 044-28520367 (Tel), 044-285221199 (Fax) | Anna Road, Chennai – 600002. |
| Telangana | [email protected] 040-23463636 (Tel) | Dak Sadan, Abids,Hyderabad – 500001. |
| Uttar Pradesh | [email protected] 0522-2622000 (Tel), 0522-2616855 (Fax) | 4, Hazratganj, Lucknow – 226001. |
| Uttarakhand | [email protected] 0135-2658396 (Tel), 0135-2650065 (Fax) | Dehradun – 248001. |
| West Bengal (For West Bengal, Sikkim and Andaman and Nicobar Islands) | [email protected] 033-22120070 (Tel), 033-22120811 (Fax) | Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012. |
If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint :
| Nature of complaint | E-mail ID, Telephone No. and Fax Number | Designation and Address of the Officer |
|---|---|---|
| Complaint on delayed delivery / non-delivery of Speed Post , Express Parcel, Business Parcel, Logistics Post , Non payment of COD amount and any other complaint related to premium products. | PG Division - -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) and (ii) in Column 3. i) Dy.General Manager (SP) 011-23096075 ii) Dy.General Manager (BP) 011-23096075 iii) ADG (IM)- 011-23096112 iv) DDG (PG)- 011-23096087 | i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Managr (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registerred Letter Parcel. |
| Complaints concerning Savings Bank or Savings Certificates or claims relating thereto. | [email protected] [email protected] 011-23036397 (Tel) | Deputy Director General (FS). Dak Bhavan, Sansad Marg, New Delhi— 110001.. |
| Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or non receipt of acknowledgement of Registered articles, nondelivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 2, 4 and 5 of this table. | [email protected] 011-23096087 (Tel) 011-23353883(Fax) | Deputy Director General (PG and QA), Dak Bhavan, Sansad Marg, New Delhi — 110001. |
| All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance. | [email protected] 011-24672461 (Tel), 011- 26882838 (Fax) | Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi - 110021. |
| Pension matters of postal employees and matters relating to Gramin Dak Sevaks | 011-23096098(Tel), 011- 23096007(Fax) | Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi - 110001. |
| Name of Circle | Name of AD(PG)/ APMG(PG) | Mobile Number | Landline Number | Email id |
|---|---|---|---|---|
| Andhra Pradesh Circle | Sri K Sudheer Babu | 8897302739 | 0866-2429854 | [email protected] |
| Assam Circle | Abdul Jalil Talukdar | 7002427574 | -- | [email protected] |
| Bihar Circle | Shri Praveen Prasoon | -- | 0612-2220207 | [email protected] |
| Chattisgarh Circle | Ramakant Sahu | 9993589239 | 0771-2233400 0771-2227621 | [email protected] |
| Delhi Circle | Shri.D.P.Singh | 9868566276 | 011-23638641 | [email protected] |
| Gujarat Circle | V M Vohra | 9825978655 | 079-25509384 | [email protected] |
| Haryana Circle | Megh Raj Mittal | 9416085637 | 0171-2603692 | [email protected] |
| Himachal Pradesh Circle | Bali Ram | 9805754934 | 0177-2629002 | [email protected] |
| Jammu and Kashmir Circle | Mahesh Singh | 9435143362 | -- | [email protected] |
| Jharkhand Circle | Anjan Mitra | 9304776307 | -- | [email protected] |
| Karnataka Circle | Prabhu M | 080-22392584 | 080-22392648 | [email protected] |
| Kerala Circle | Smt. M.Bindu | -- | 0471-2560719 | [email protected] |
| Madhya Pradesh Circle | Shri Manoj Shukla Shri Arwind Kumar Tiwari Dealing Assistant-II | 7587598113, 7587598131, 7587598135 | 0755-2550838 | [email protected] |
| Maharashtra Circle | H.M Manjesha | --- | 022-22623721 | [email protected] |
| North Eastern Circle | K Kharshandi | 8014239537 | 0364-2223049 | [email protected] |
| Odisha Circle | S. Neeta | 9438207110 | 0674-2395547 | [email protected] |
| Punjab Circle | Sh. Gopal Krishan | -- | 0172- 2703844 0172-2706700 | [email protected] |
| Rajasthan Circle | Shri Pawan Kumar Sharma | 9413208238 | 0141-2372020 | [email protected] |
| Tamilnadu Circle | P.M. Rasool Moideen | 9952987674 | 044-28512651 | [email protected] |
| Telangana Circle | K. Janardhan Reddy | -- | 040-23463639 040-23463636 | [email protected] |
| Uttar Pradesh Circle | R.K. Awasthi | 9455794224 | 0522-2624778 | [email protected] |
| Uttarakhand Circle | Shri B.K. Gupta | -- | 0135-2650890, 0135-2710971 | [email protected] |
| West Bengal Circle | Shri Siddhartha Bhattacharjee | -- | 033-22120500 | [email protected] |
Dak Bhawan, Sansad Marg, New Delhi-110001
For Postal Life Insurance
Directorate of Postal Life Insurance Chanakyapuri Post Office Complex, 1st Floor New Delhi – 110021 Complaint Email id: [email protected] Toll Free No. – 1800 2666868 (9am-6pm, Except Sundays and Holidays)
For Lodging Complaint on CRM Portal of Indiapost Circle Contact Details
Guidelines for Registration of Complaints
Initial Level for lodging Complaints :
| Sl. No. | Nature of complaints | Whom to Complain |
|---|---|---|
| 1. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Postmaster / In-charge of the Post Office where the transaction has taken place. |
| 2. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls. |
| 3. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls. |
If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address :
| Name of the Circle | E-mail ID, Telephone No. and Fax Number | Address |
|---|---|---|
| Andhra Pradesh | [email protected], 0866-2429854 (Tel), 0866-24747282 (Fax) | O/o CPMG,AP circle, PSD complex, besides Door Darshan quarters, Krishnalanka, Vijayawada-520013 |
| Assam | [email protected] 9435503177 (Tel), 0361-2544838 (Fax) | 4th Floor, Meghdoot Bhawan, Panbazar,Guwahati – 781001. |
| Bihar | [email protected] Customer care center /Complaints: 0612-2230082, 0612-2220207 (Tel), 0612-2225011 (Fax) Postal Life Insurance complaints: Toll free No.18003456107, 0612-2236842 | Patna GPO Complex, Patna – 800001. |
| Chhattisgarh | [email protected] 0771-2233400 (Tel), 0771-2233194 (Fax) | Raipur - 492001. |
| Delhi | [email protected] 011-23620144 (Tel), 011-23627114 (Fax) | Meghdoot Bhawan, Link Road, New Delhi - 110001. |
| Gujarat | [email protected] 079-25505424 (Tel), 079-25505275 (Fax) | Khanpur, Ahmedabad – 380001 |
| Haryana | [email protected] 0171-2603100 (Tel), 0171-2603736 (Fax) | 107, The Mall Road, Ambala Cant. – 133001. |
| Himachal Pradesh | [email protected] 0177-2629000 (Tel), 0177-2620351 (Fax) | Kaithu, Shimla – 171009. |
| Jammu and Kashmir | [email protected] Jammu: 0191-2542878 (Tel), 0191-2561746 (Fax) Kashmir: 0194-2452528 (Tel), 0194-2452036 (Fax) | GPO Complex, Residency Road, Srinagar – 190001. |
| Jharkhand | [email protected] 0651-2482345 (Tel), 0651-2480153 (Fax) | Doranda HO Complex, Ranchi – 834019. |
| Karnataka | [email protected] 080-22392523 (Tel), 080-22202607(Fax) | Beaulieu, Palace Road, Bengaluru– 560001. |
| Kerala (For Kerala and Lakshadeep) | [email protected] 0471-2308300 (Tel), 0471-2306500 (Fax) | Thiruvananthapuram – 695033. |
| Madhya Pradesh | [email protected] 0755-2550838 (Tel), 0755-2556547 (Fax) | Bhopal – 462012. |
| Maharashtra (For Goa, Maharshtra and Dadra and Nagar Haveli) | [email protected] 1800 228 030 (Toll Free), 022- 22620829 (Fax) | Mumbai GPO Building, 2nd Floor, Mumbai – 400001. |
| North East ( All North-Eastern States except Assam and Sikkim) | [email protected] 0364-2223800 (Tel), 0364-2223034 (Fax) | Shillong – 793001. |
| Orissa | [email protected] 0674-2392000 (Tel), 0674-2394790 (Fax) | Bhubaneswar – 751001. |
| Punjab (For Punjab and Chandigarh) | [email protected] 0172-2706700 (Tel), 0172-2721670 (Fax) | Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017. |
| Rajasthan | [email protected] 0141-2372020 (Tel), 0141-2366151 (Fax) | Sardar Patel Marg, Jaipur – 302007. |
| Tamil Nadu (For Tamil Nadu and Pondicherry) | [email protected] 044-28520367 (Tel), 044-285221199 (Fax) | Anna Road, Chennai – 600002. |
| Telangana | [email protected] 040-23463636 (Tel) | Dak Sadan, Abids,Hyderabad – 500001. |
| Uttar Pradesh | [email protected] 0522-2622000 (Tel), 0522-2616855 (Fax) | 4, Hazratganj, Lucknow – 226001. |
| Uttarakhand | [email protected] 0135-2658396 (Tel), 0135-2650065 (Fax) | Dehradun – 248001. |
| West Bengal (For West Bengal, Sikkim and Andaman and Nicobar Islands) | [email protected] 033-22120070 (Tel), 033-22120811 (Fax) | Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012. |
If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint :
| Nature of complaint | E-mail ID, Telephone No. and Fax Number | Designation and Address of the Officer |
|---|---|---|
| Complaint on delayed delivery / non-delivery of Speed Post , Express Parcel, Business Parcel, Logistics Post , Non payment of COD amount and any other complaint related to premium products. | PG Division - -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) and (ii) in Column 3. i) Dy.General Manager (SP) 011-23096075 ii) Dy.General Manager (BP) 011-23096075 iii) ADG (IM)- 011-23096112 iv) DDG (PG)- 011-23096087 | i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Managr (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registerred Letter Parcel. |
| Complaints concerning Savings Bank or Savings Certificates or claims relating thereto. | [email protected] [email protected] 011-23036397 (Tel) | Deputy Director General (FS). Dak Bhavan, Sansad Marg, New Delhi— 110001.. |
| Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or non receipt of acknowledgement of Registered articles, nondelivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 2, 4 and 5 of this table. | [email protected] 011-23096087 (Tel) 011-23353883(Fax) | Deputy Director General (PG and QA), Dak Bhavan, Sansad Marg, New Delhi — 110001. |
| All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance. | [email protected] 011-24672461 (Tel), 011- 26882838 (Fax) | Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi - 110021. |
| Pension matters of postal employees and matters relating to Gramin Dak Sevaks | 011-23096098(Tel), 011- 23096007(Fax) | Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi - 110001. |
Circle Public Grievances Nodal officers Contacts
| Name of Circle | Name of AD(PG)/ APMG(PG) | Mobile Number | Landline Number | Email id |
|---|---|---|---|---|
| Andhra Pradesh Circle | Sri K Sudheer Babu | 8897302739 | 0866-2429854 | [email protected] |
| Assam Circle | Abdul Jalil Talukdar | 7002427574 | -- | [email protected] |
| Bihar Circle | Shri Praveen Prasoon | -- | 0612-2220207 | [email protected] |
| Chattisgarh Circle | Ramakant Sahu | 9993589239 | 0771-2233400 0771-2227621 | [email protected] |
| Delhi Circle | Shri.D.P.Singh | 9868566276 | 011-23638641 | [email protected] |
| Gujarat Circle | V M Vohra | 9825978655 | 079-25509384 | [email protected] |
| Haryana Circle | Megh Raj Mittal | 9416085637 | 0171-2603692 | [email protected] |
| Himachal Pradesh Circle | Bali Ram | 9805754934 | 0177-2629002 | [email protected] |
| Jammu and Kashmir Circle | Mahesh Singh | 9435143362 | -- | [email protected] |
| Jharkhand Circle | Anjan Mitra | 9304776307 | -- | [email protected] |
| Karnataka Circle | Prabhu M | 080-22392584 | 080-22392648 | [email protected] |
| Kerala Circle | Smt. M.Bindu | -- | 0471-2560719 | [email protected] |
| Madhya Pradesh Circle | Shri Manoj Shukla Shri Arwind Kumar Tiwari Dealing Assistant-II | 7587598113, 7587598131, 7587598135 | 0755-2550838 | [email protected] |
| Maharashtra Circle | H.M Manjesha | --- | 022-22623721 | [email protected] |
| North Eastern Circle | K Kharshandi | 8014239537 | 0364-2223049 | [email protected] |
| Odisha Circle | S. Neeta | 9438207110 | 0674-2395547 | [email protected] |
| Punjab Circle | Sh. Gopal Krishan | -- | 0172- 2703844 0172-2706700 | [email protected] |
| Rajasthan Circle | Shri Pawan Kumar Sharma | 9413208238 | 0141-2372020 | [email protected] |
| Tamilnadu Circle | P.M. Rasool Moideen | 9952987674 | 044-28512651 | [email protected] |
| Telangana Circle | K. Janardhan Reddy | -- | 040-23463639 040-23463636 | [email protected] |
| Uttar Pradesh Circle | R.K. Awasthi | 9455794224 | 0522-2624778 | [email protected] |
| Uttarakhand Circle | Shri B.K. Gupta | -- | 0135-2650890, 0135-2710971 | [email protected] |
| West Bengal Circle | Shri Siddhartha Bhattacharjee | -- | 033-22120500 | [email protected] |
Head Office
Dak Bhawan, Sansad Marg, New Delhi-110001