CustomerCareLink
IndiaFirst Life Insurance Customer Care No. 1800 209 8700

IndiaFirst Life Insurance Customer Care No. 1800 209 8700

Organisation: IndiaFirst Life Insurance Co. Ltd.

Toll free Numbers:
18002098700(For Customer Service, Mon-Sat, 9am-7pm)
All India Numbers:
8828840199(For Online Purchases, Mon-Sat, 9am-7pm)
02262749898(For Call/WhatsApp Support)
+912262749898(For Callers outside India only)
Address

IndiaFirst Life Insurance Company Limited 12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai-400063

Emails:
(For Service Requests)
(For Claims)
Socials:
IVRS Menu
Press 1 : To know more about your Policy.
Press 2 : To Enquire or Purchase a new Product.
Press 3 : To know more about khata Account.
Press 4 : To Register a Claim.
Press 5 : To change your Preferred Language.
SMS Service
FUND [Mention Policy No]
POLICY [Mention Policy No]
Grievance Redressal Mechanism
Level 1 : Contact Us
Go to QRC (Queries, Requests&Complaints) section in website and raise the Request/Complaint.
You can also mail/courier at the address or contact grievance redressal officers in your city mentioned in the table below.
Level 2 : Take Your Grievance Further
A written communication starting reasons of either redressing/rejecting the grievance will be sent to you within 15 days from the date of receipt of the grievance.
In case of no revert from you, within 8 weeks from the date of your receipt of our response, the complaint will be treated as closed.
If you are not satisfied/not received any response within 15 days, then, you may approach Grievance Officer at any branch or write to our Grievance Redressal Officer at [email protected].
An Acknowledgement to all the grievances will be sent within 3 days of the receipt.
Level 3 : Approach IRDAI Grievance Cell
If you are not satisfied/not received a response within 15 days, you may approach the Grievance Cell of IRDAI : Phone : 18004254732 Email : [email protected] Address : Consumer Affairs Department Insurance Regulatory and Development Authority of India, Sy. No. 115/1, Financial District, Nanakramguda Gachibowli, Hyderabad-500032, Telangana Fax : 040-66789768
Level 4 : Reach Out To Insurance Ombudsman
Grievance Officer Contact Detail
LocationNameContact No.EmailAddress
AhmedabadSwati Agarwal079-26318700[email protected]206/207, Zodiac Plaza, Near Nabard Flats, Opp. Shambhu Coffee Bar, H L Commerce College Road, Ahmedabad-380009
BarodaSwati Agarwal8291938349[email protected]302, K.P.Infinity,Opp YES Bank,Natubhai Circle, Race course main road, Baroda-390007
SuratSwati Agarwal0261-4058700[email protected]304,Titanium Square, Adajan,PalHajira Road, Surat-395009
BangaloreRekha Jawalkar080-68280100[email protected]27/7, "Professional Court, 15th cross, ,Jayanagar 3rd Block, Above HDFC Bank, Bangalore-560011
ChennaiRekha Jawalkar044-61216200[email protected]New No. 14, Old No. 83, TSS Plaza, 1st Floor,Arcot Road, Vadapalani, Chennai-600026
CochinRekha Jawalkar0484-6715000[email protected]1st floor, Palakat Building, Vytilla Kundanoor Bypass Road, Cochin, Kerala-682019
DelhiPreeti Chaudhary011-39621201[email protected]Third Floor- 303-306, Mohan Dev Building, Near Vandana Building Tolstoy Marg, Connaught Place, New Delhi-110001
ChandigarhPreeti Chaudhary0172-5068701[email protected]Office no. 3, 2nd floor, Berkeley's Square, Plot no. 24, Industrial Area Phase 1, Chandigarh, 160002
LudhianaPreeti Chaudhary0161-4636057[email protected]Sco123, 5thFloor, FrontSide, FerozeGandhi Market, Near IDBI Bank, Ludhiana-141001
HyderabadLillian D'silva033-61658700[email protected]3rd Floor, Keerthi & Pride Towers, Road No. 2, Banjara Hills, Hyderabad-500034 Telangana
VisakhapatnamRekha Jawalkar0484-6715000[email protected]D.No: 47-10-15(2),GF-3,Ground Floor, AG Avenue Building, Shop No3, 2nd Lane, Dwarakanagar, Visakhapatnam-530016 Andhra Pradesh
VijayawadaRekha Jawalkar0484-6715000[email protected]D No:40-1-60, 3rd Floor, Chand Imperia, Opp. Eenadu Office, Near Benz Circle, M.G. Road, Vijayawada, 520010 Andhra Pradesh
KolkataLillian D'silva033-61658700[email protected]3rd Floor, Satyam Tower, Kaikhali, VIP Road, Next to B.P. Poddar Institute of Management and Technology, Kolkata-700052
BhubaneshwarLillian D'silva0674-2548672[email protected]Unit no. 4A&B, 5th floor Block no.2, BMC Bhawani Commercial Enclave, Sahid Nagar, Bhubaneswar-751007
PatnaLillian D'silva0612-2575211[email protected]Office no 5&6, 2nd floor, Orchid mall, Boring road, Opp AN college, Patna 800013
GuwahatiLillian D'silva0361-2521455, 0361-2521456[email protected]Royal Centre, Office No 305,G S Road, Bora Service, Guwahati 781007, Assam
LucknowVikash Gupta0522-6668700[email protected]IInd Floor Cyber Tower, Vibhuti Khand, Gomti Nagar, Lucknow, 226010
PuneShruti Srivastava020 61658700[email protected]2nd Floor, Gulmohar Plaza, Above ICICI Bank, I.T.I. Road, Aundh, Pune-411007
MumbaiShruti Srivastava022-66971235, 022-66971236, 022-66971237[email protected]408, 4th Floor, Sai Infotech, Patel Chawk, Near Metro Station, R. B. Mehta Marg, Ghatkopar ( E ), Mumbai-400075
JaipurPankaj Pareek0141-3072602[email protected]301, 3rd Floor, Riddhi Tower SB 57, Opp SMS Stadium, Jaipur, Rajasthan, 302017
IndorePankaj Pareek0731-4051353[email protected]Princess Business Skyline, Office No-206, Second Floor, Opposite Orbit Mall, Vijay Nagar, Indore (MP)-452010
BhopalPankaj Pareek0755-4098700[email protected]Plot No-8, 3rd Floor Ranjeet Tower,MP Nagar Zone-2, Bhopal462011
UdaipurPankaj Pareek0294-2424089[email protected]Office No 203, Icon Tower, 2nd Floor, Madhuban, Udaipur, Rajasthan-313001
GorakhpurVikash Gupta0551-2205096[email protected]Shop no 14&15, 3rd floor, Cross Mall, Bank road, Golghar, Gorakhpur-273001
BareillyVikash Gupta0581-2510463[email protected]Office no.2 [rear side], 2nd floor, A 2 Square, 154 A, Civil lines, Opp. D M Residence, Bareilly-243001
KanpurVikash Gupta0512-2398700[email protected]301, 3rd floor, Krishna Tower, Civil lines, Kanpur-208001
WarangalLillian D'silva033-61658700[email protected]7 & 8, 1st Floor, Kandakatla Gateway, Kakatia University Cross Road, Hanamkonda, Warangal-506009 Telangana
RajahmundryRekha Jawalkar0484-6715000[email protected]2nd Floor, Yasodhan, Danavaipeta, Rajahmundry- 533103, Andhra Pradesh