
IndiaFirst Life Insurance Customer Care No. 1800 209 8700
Organisation: IndiaFirst Life Insurance Co. Ltd.
Toll free Numbers:
18002098700(For Customer Service, Mon-Sat, 9am-7pm)
All India Numbers:
8828840199(For Online Purchases, Mon-Sat, 9am-7pm)
02262749898(For Call/WhatsApp Support)
+912262749898(For Callers outside India only)
Website:
Address
IndiaFirst Life Insurance Company Limited 12th and 13th Floor, North [C] wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai-400063
IVRS Menu
Press 1 : To know more about your Policy.
Press 2 : To Enquire or Purchase a new Product.
Press 3 : To know more about khata Account.
Press 4 : To Register a Claim.
Press 5 : To change your Preferred Language.
SMS Service
FUND [Mention Policy No]
POLICY [Mention Policy No]
Grievance Redressal Mechanism
Level 1 : Contact Us
Go to QRC (Queries, Requests&Complaints) section in website and raise the Request/Complaint.
You can also mail/courier at the address or contact grievance redressal officers in your city mentioned in the table below.
Level 2 : Take Your Grievance Further
A written communication starting reasons of either redressing/rejecting the grievance will be sent to you within 15 days from the date of receipt of the grievance.
In case of no revert from you, within 8 weeks from the date of your receipt of our response, the complaint will be treated as closed.
If you are not satisfied/not received any response within 15 days, then, you may approach Grievance Officer at any branch or write to our Grievance Redressal Officer at [email protected].
An Acknowledgement to all the grievances will be sent within 3 days of the receipt.
Level 3 : Approach IRDAI Grievance Cell
If you are not satisfied/not received a response within 15 days, you may approach the Grievance Cell of IRDAI : Phone : 18004254732 Email : [email protected] Address : Consumer Affairs Department Insurance Regulatory and Development Authority of India, Sy. No. 115/1, Financial District, Nanakramguda Gachibowli, Hyderabad-500032, Telangana Fax : 040-66789768
Level 4 : Reach Out To Insurance Ombudsman
Grievance Officer Contact Detail
Location | Name | Contact No. | Address | |
---|---|---|---|---|
Ahmedabad | Swati Agarwal | 079-26318700 | [email protected] | 206/207, Zodiac Plaza, Near Nabard Flats, Opp. Shambhu Coffee Bar, H L Commerce College Road, Ahmedabad-380009 |
Baroda | Swati Agarwal | 8291938349 | [email protected] | 302, K.P.Infinity,Opp YES Bank,Natubhai Circle, Race course main road, Baroda-390007 |
Surat | Swati Agarwal | 0261-4058700 | [email protected] | 304,Titanium Square, Adajan,PalHajira Road, Surat-395009 |
Bangalore | Rekha Jawalkar | 080-68280100 | [email protected] | 27/7, "Professional Court, 15th cross, ,Jayanagar 3rd Block, Above HDFC Bank, Bangalore-560011 |
Chennai | Rekha Jawalkar | 044-61216200 | [email protected] | New No. 14, Old No. 83, TSS Plaza, 1st Floor,Arcot Road, Vadapalani, Chennai-600026 |
Cochin | Rekha Jawalkar | 0484-6715000 | [email protected] | 1st floor, Palakat Building, Vytilla Kundanoor Bypass Road, Cochin, Kerala-682019 |
Delhi | Preeti Chaudhary | 011-39621201 | [email protected] | Third Floor- 303-306, Mohan Dev Building, Near Vandana Building Tolstoy Marg, Connaught Place, New Delhi-110001 |
Chandigarh | Preeti Chaudhary | 0172-5068701 | [email protected] | Office no. 3, 2nd floor, Berkeley's Square, Plot no. 24, Industrial Area Phase 1, Chandigarh, 160002 |
Ludhiana | Preeti Chaudhary | 0161-4636057 | [email protected] | Sco123, 5thFloor, FrontSide, FerozeGandhi Market, Near IDBI Bank, Ludhiana-141001 |
Hyderabad | Lillian D'silva | 033-61658700 | [email protected] | 3rd Floor, Keerthi & Pride Towers, Road No. 2, Banjara Hills, Hyderabad-500034 Telangana |
Visakhapatnam | Rekha Jawalkar | 0484-6715000 | [email protected] | D.No: 47-10-15(2),GF-3,Ground Floor, AG Avenue Building, Shop No3, 2nd Lane, Dwarakanagar, Visakhapatnam-530016 Andhra Pradesh |
Vijayawada | Rekha Jawalkar | 0484-6715000 | [email protected] | D No:40-1-60, 3rd Floor, Chand Imperia, Opp. Eenadu Office, Near Benz Circle, M.G. Road, Vijayawada, 520010 Andhra Pradesh |
Kolkata | Lillian D'silva | 033-61658700 | [email protected] | 3rd Floor, Satyam Tower, Kaikhali, VIP Road, Next to B.P. Poddar Institute of Management and Technology, Kolkata-700052 |
Bhubaneshwar | Lillian D'silva | 0674-2548672 | [email protected] | Unit no. 4A&B, 5th floor Block no.2, BMC Bhawani Commercial Enclave, Sahid Nagar, Bhubaneswar-751007 |
Patna | Lillian D'silva | 0612-2575211 | [email protected] | Office no 5&6, 2nd floor, Orchid mall, Boring road, Opp AN college, Patna 800013 |
Guwahati | Lillian D'silva | 0361-2521455, 0361-2521456 | [email protected] | Royal Centre, Office No 305,G S Road, Bora Service, Guwahati 781007, Assam |
Lucknow | Vikash Gupta | 0522-6668700 | [email protected] | IInd Floor Cyber Tower, Vibhuti Khand, Gomti Nagar, Lucknow, 226010 |
Pune | Shruti Srivastava | 020 61658700 | [email protected] | 2nd Floor, Gulmohar Plaza, Above ICICI Bank, I.T.I. Road, Aundh, Pune-411007 |
Mumbai | Shruti Srivastava | 022-66971235, 022-66971236, 022-66971237 | [email protected] | 408, 4th Floor, Sai Infotech, Patel Chawk, Near Metro Station, R. B. Mehta Marg, Ghatkopar ( E ), Mumbai-400075 |
Jaipur | Pankaj Pareek | 0141-3072602 | [email protected] | 301, 3rd Floor, Riddhi Tower SB 57, Opp SMS Stadium, Jaipur, Rajasthan, 302017 |
Indore | Pankaj Pareek | 0731-4051353 | [email protected] | Princess Business Skyline, Office No-206, Second Floor, Opposite Orbit Mall, Vijay Nagar, Indore (MP)-452010 |
Bhopal | Pankaj Pareek | 0755-4098700 | [email protected] | Plot No-8, 3rd Floor Ranjeet Tower,MP Nagar Zone-2, Bhopal462011 |
Udaipur | Pankaj Pareek | 0294-2424089 | [email protected] | Office No 203, Icon Tower, 2nd Floor, Madhuban, Udaipur, Rajasthan-313001 |
Gorakhpur | Vikash Gupta | 0551-2205096 | [email protected] | Shop no 14&15, 3rd floor, Cross Mall, Bank road, Golghar, Gorakhpur-273001 |
Bareilly | Vikash Gupta | 0581-2510463 | [email protected] | Office no.2 [rear side], 2nd floor, A 2 Square, 154 A, Civil lines, Opp. D M Residence, Bareilly-243001 |
Kanpur | Vikash Gupta | 0512-2398700 | [email protected] | 301, 3rd floor, Krishna Tower, Civil lines, Kanpur-208001 |
Warangal | Lillian D'silva | 033-61658700 | [email protected] | 7 & 8, 1st Floor, Kandakatla Gateway, Kakatia University Cross Road, Hanamkonda, Warangal-506009 Telangana |
Rajahmundry | Rekha Jawalkar | 0484-6715000 | [email protected] | 2nd Floor, Yasodhan, Danavaipeta, Rajahmundry- 533103, Andhra Pradesh |