Indian Railways Customer Care No. 139
Organisation: Ministry of Railways
Toll free Numbers:
139(Railway Enquiry / For All Public Grievances)
138(Customer helpline number )
182(For All Security Related Issues)
1512(All India Railway Helpline Number, All states - 24X7)
1098( Lost/Missing Child Help)
1323( E-Catering/Book Meal)
155210(Anti Corruption Vigilance helpline)
180011132(Another No. For Security Helpline)
1800111139(For Suggestions/Grievances Related Services)
1800111321(Another No. For Suggestions/Grievances)
All India Numbers:
9717630982(Feedback and Suggestions through SMS)
Website:
IVRS Menu: 139 (RailMadad)
Press 1: For urgent medical or security emergency.
Press 2: For enquiry like checking PNR status or Train schedule.
Press 3: For complaint.
Press 4: For refund and cancellation.
Press 5: For facilities for divyang and women with special need.
Press 6: For corruption and bribery concern.
For Any Complaint or Suggestions
| Sr No. | Name | Contact Number | Services |
|---|---|---|---|
| 1 | Toll Security Helpline Number | 1800-111-322 and 182 | Provide speedy assistance to passengers in the event of thefts, harassment, pick pocketing or other criminal incidents on rail premises. |
| 2 | Toll Free Customer helpline number | 138 | The helpline will address complaints relating to cleanliness, food and catering, coach maintenance, medical emergency, linen etc. |
| 3 | Toll Free Telephone No. | 1800-111-139 and 1800-111-321 | For suggestions/grievances relating to catering services (Overcharging, Food Price, Less Quality etc.) on Indian Railways. The facility is available 24×7 on these numbers. |
| 4 | Railway Enquiry Customer Care Number | 139 (Chargeable) | For PNR enquiry, Accommodation availability, Fare enquiry, Current train running position, IRCTC relevant information including information through SMS. |
Rail Enquiry on SMS 139
| Sr No. | Service Name | Keywords |
|---|---|---|
| 1 | PNR Enquiry | SMS "PNR <10-digit PNR number>" to 139 For example:PNR 1234588956 |
| 2 | Train Arrival/Departure Enquiry | SMS "AD<Train number> < Station STD code>" For example:AD 12852205 |
| 3 | For Accommodation Availability | SMS " SEAT<Train number><DOJ** ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>***"to 139 For example: SEAT 12561 020611 0542 0271 SL G |
| 4 | Fare Enquiry | SMS "FARE<Train number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***" to 139 For example: Fare 12561 020611 0542 0571 SL G |
| 5 | Train Time Table | SMS "TIME<Train number> to 139 For example: TIME 14034 |
| 6 | Train Name/Number | SMS "TN<Train Name> or TN< Train number>" to 139 For example: TN Kalka Shatabdi or TN 14034 |
Railway Utilies Mobile And SMS No.
| Sl. No. | Purpose of SMS | SMS format | SMS to be sent to |
|---|---|---|---|
| 1. | For Reserved Ticket Berth Status Enquiry | IRPNR <10 digit PNR No.> Example : IRPNR 1234568888 | 139 |
| 2. | For Train Arrival/Departure Enquiry | AD <Train Number> <Station STD Code> Example : AD 12859 022 | 139 |
| 3. | For Accommodation Availability | SEAT <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> Example : SEAT 12561 010712 0542 0571 SL G | 139 |
| 4. | For Fare Enquiry | FARE <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> Example : FARE 12561 010712 0542 0571 SL G | 139 |
| 5. | For Train Time Table | TIME <Train Number> Example : TIME 12301 | 139 |
| 6. | For Train Number/Train Name | TIME <Train Number> or TN <Train Number> Example : TN 12301 | 139 |
| 7. | To Spot/Locate Train | Example: SPOT <Train Number> or LOCATE <Train Number> Example: SPOT 12561 or LOCATE 12561 | 139 |
| 8. | For all the above | HELP or RAIL | 139 |
| 9. | For asking meal service | MEAL <10 digit PNR No.> | 139 |
| 10. | For Tracking Your Freight Consignment | FNR <11 Digit FNR> | 8860622020 |
| 11. | For cleaning of coaches during run of train itself under On Board Housekeeping Service (OBHS) $ | CLEAN <10-digit PNR number> | 58888 |
| 12. | For Lodging Complaints | Standard decent Message | 9717630982 |
| 13. | For Security of travelling passengers specially lady travellers | Standard decent Message | 182 1800-111-322 (Voice) |
| 14. | For medical emergency, food/catering etc. & Suggestions | Standard decent Message | 138 (Voice & SMS) |
| 15 | If a person does not have a smart phone then he can simply type | ERAILHELP <a custom message> and send it to | 56161 |
Coach Cleaning Request
Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number :
CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE SMS to 58888 or 9200003232
| Sr No. | Service | Keywords |
|---|---|---|
| SMS Between 6:00 am to 10:00 pm | ||
| 1 | For Coach Cleaning | PNR <Space><10 Digit PNR><C> |
| 2 | For Linen | PNR <Space><10 Digit PNR><B> |
| 3 | For Watering | PNR <Space><10 Digit PNR><W> |
| 4 | For Disinfection | PNR <Space><10 Digit PNR><P> |
| 5 | For Electrical & AC | PNR <Space><10 Digit PNR><E> |
| 6 | For Mech. Repair | PNR <Space><10 Digit PNR><R> |
Freight Operation Information System (FNR)
Zonal Railways Contacts
| Sr No. | Railway Contact Details |
|---|---|
| 1 | Central Railway |
| 2 | East Central Railway |
| 3 | Metro Railway Kolkata |
| 4 | North Central Railway |
| 5 | North Eastern Railway |
| 6 | North Western Railway |
| 7 | North East Frontier Railway |
| 8 | Northern Railway |
| 9 | South Central Railway |
| 10 | South East Central Railway |
| 11 | South Eastern Railway |
| 12 | South Western Railway |
| 13 | Southern Railway |
| 14 | West Central Railway |
| 15 | Western Railway |
For Public Grievances Redressal
It is a web-based portal that allows citizens to lodge grievances against public authorities in India and states. For complaints related to any departments, you have to contact Centralized Public Grievance Redress and Monitoring System (CPGRAMS) .
Railway Board Directorates