INDmoney Customer Care Detail

Level 1 : The client can send an email on, [email protected] for grievances/complaints.

Level 2 : In case the issue is not resolved within 7 days or client is not satisfied with the response at level 1, the client may write to Compliance/Grievance Officer on [email protected].

Level 3 : If the case is not resolved within 7 days after writing to the Grievance Officer the Client may write to the Director of INDmoney on [email protected].

Step 1 : Channel for communication Grievances to be submitted on [email protected] and will be given acknowledgement receipt within 5 days of the receipt of complaint. Based on the type of Grievance the company shall address the complaint within 30 days from the date of the receipt of complaint.

Grievances to be submitted on [email protected] and will be given acknowledgement receipt within 5 days of the receipt of complaint. Based on the type of Grievance the company shall address the complaint within 30 days from the date of the receipt of complaint.

Level 1 : In case the complaint remain unresolved for 30 days you may escalate the matter to [email protected] and the issue will be resolved within 7 days.

Level 2 : If not satisfied after Level 1 you may address to Principal Officer of the Company at [email protected].