Jio Payment Bank Toll Free No. 1800 890 7070
Organisation: jiopaymentsbank.com
Toll free Numbers:
18008907070(For Customer Support, 9am-9pm, All days)
18008919999(Alternate Customer Support, 9am-9pm, All days)
1930(For Online Financial Fraud)
Website:
Address
Dhirubhai Ambani Knowledge City, Building 25, 1st Floor, A Wing, Kopar Khairane, Navi Mumbai, Maharashtra - 400709
IVRS Menu : 1800 891 9999
First select your preferred language
Prees 1- For bank or wallet related query
Prees 2- For jio pay related query
After pressing any number, please enter your register mobile number.
For Unauthorised Transactions
Step 1
To report unauthorised transactions on your account, please contact customer care team on
Call 18008919999 and provide the details - Transaction ID,Date,Amount and Type of Transaction(NEFT/RTGS/IMPS/UPI)
Step 2
Email at [email protected] from your registered email id using the following template.
E-Mail Subject: Unauthorized Transaction Dear Jio Team, I would like to report an unauthorised transaction on my account. Details of the transaction are as follows: Customer Mobile No: Transaction ID: Transaction Date: Transaction Amount: Type of Transaction (NEFT/RTGS/IMPS/UPI): Regards, Customer Name
Step 3
You can also write via Complaint Form
Fill the mendatory details on the form and after that sent it to the nodal officers Name: Mr. David Macklow Email: [email protected] Address – Mr. David Macklow, 5th Floor, D-Wing, TC-22, Reliance Corporate Park, Ghansoli, Navi Mumbai – 400701,
Name: Mr. David Macklow Email: [email protected] Address – Mr. David Macklow, 5th Floor, D-Wing, TC-22, Reliance Corporate Park, Ghansoli, Navi Mumbai – 400701,
Grievance Redressal Procedure
Level 1
If you have any query/complaint, then you can contact at 18008907070 or email at [email protected] .
It will take 10 working days to resolve your query.
Level 2
If your query is not resolved or if you did not receive any responce, then you can contact to the Head-Customer Service. Email : [email protected]
It will take 10 working days to resolve your query.
Level 3
If your query is still not resolve or if you are not satisfy with the resolution, then you can contact to the Nodal Officer Contact : 18008907070 (9am to 9pm) Email : [email protected] Address : Dhirubhai Ambani Knowledge City, Building 25, 1st Floor, A Wing, Kopar Khairane, Navi Mumbai - 400709
It will take 10 working days to resolve your query.