KCCL Digital TV Contact No.
Organisation: kccl.tv
Toll free Numbers:
18004195755(Customer Support)
All India Numbers:
04802755755(Alternate Customer Support)
Website:
Address
Kerala Communicators Cable Limited 142 H 1 A,First Floor,COA Bhavan 4th Cross Road,Thoundayil Lane Panampilly Nagar,Cochin-682036. Ph- 0480-2080001
Grievance Redressal
Level 1
If you have any query complaint regarding KCCL Digital TV, firstly contact the customer care number at 1800 419 5755/ 0480-2755755 or email at [email protected], it will take 48 hours to resolved your query
You can also send your query at the Post/Courier/Walk-in address of your nearest branch office or correspondence address.
Time limit for your complaints given below:
If your query is related to "All complaints" related to KCCL Digital TV, it will take to resolve Within 48 hours .
If your query is related to "No signal" error, it wil take to resolve Within 24 hours, and in any case within 3 days.
If your query is related to "Billing related", it will take to resolve Within 48 hours, and in any case within 7 days. In case of refund- within 30 days of receipt of complaint.
If your query is related to "Malfunctioning of STB", it will take to resolve Repair Within 24 hours or replace without any extra charge with a new STB (if covered within Warranty or acquired on hire purchase scheme or rental basis )
Level 2 :
In case you are not satisfied with the redressal of the complaint by the Complaint Centre, the subscriber may approach the Nodal Officer Mon-Sat between 10:00 am and 7:00 pm. Email- [email protected]
Email- [email protected]