Kerala State Electricity Board (KSEB) customer care number is 1912. Get KSEB toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 1912
Electricity Call Center
All India numbers
- 0 471 255 5544
Customer Support
- 949 601 2400
Call Center Manager
- 949 601 0101
To report electrical accidents and other emergencies
- 0 471 251 4424
Reception
- 949 600 1912
Whatsapp
About
Kerala State Electricity Board (KSEB) is the state-owned electricity utility of Kerala, headquartered at Vydyuthi Bhavanam in Thiruvananthapuram. It is responsible for the generation, transmission, and distribution of electricity across the state of Kerala, serving millions of households and businesses. For billing, power supply, outage, or accident-related queries, customers can reach Kerala State Electricity Board (KSEB) customer care using the contact details listed below.
Email addresses
- [email protected]
Customer Support
- [email protected]
Complaint
- [email protected]
Query
IVRS Menu For 0471-255 5544
Please Select Your Preferred Language (Malayalam, English)
Press 1: For supply information
Press 2: For payment Related Query and Complaint
Press 3: For billing inquiry.
Press 4: For accident reporting.
Press 6: For complaint status
Press 7: For commercial information
Press 9: To speak to the executives
Press 0: To receive the menu again
Press #: To in the call
Important Contacts
| Designation | Contact Number |
|---|---|
| Reception | 0471-2514424/ 0471-2514633 |
| Office Tel./Fax | 0471-2446480/ 9496011848 (WLL) |
| Chief Public Relations Officer | 0471-2514468/ 9446008179 (CUG) |
| Liaison Officer | 0471-2514206/ 9496012136 (CUG) |
| Senior Superintendent | 0471-2514587 |
| Sr. Confidential Assistant | 0471-2514365 |
Corporate Headquarters Contacts
| Designation | Phone | Emails | Extra Field 1 | Address |
|---|---|---|---|---|
| Customer Care Centre (24 x7) | 1912/ 0471-2555544 | [email protected] | All enquiries and complaints of consumers round the clock,365 days | Vydyuthi Bhavanam, Pattom, 695004 |
| Chief Public Relations Officer | 0471-2446480/ 0471-2514468/ 9446008179 | [email protected] | Media related matters, Corporate Communication, News Releases etc | Vydyuthi Bhavanam, Pattom, 695004 |
| Chief Engineer (Distribution) South | 0471-2462574/ 9446008011 | [email protected] | Escalated customer grievances on electricity supply in Thrivananthapuram, Kollam, Pathanamthitta, Kottayam districts | Power House Building 695011 |
| Chief Engineer (Distribution) Central | 0484-2306245/ 9496008717/ 9446008201 | [email protected] | Escalated customer grievances on electricity supply in Alappuzha, Idukki,Ernakulam, Thrissur districts | D.H Road 682016 |
| Chief Engineer (Distribution) North | 0495-2766962/ 0495-2766741/ 9496010689/ 9446008204 | [email protected] | Escalated customer grievances on electricity supply Palakkad, Malappuram, Kozhikode districts | Vydyuthi Bhavanam Gandhi Road 673011 |
| Chief Engineer (Distribution) North Malabar | 9496010000 | [email protected] | Escalated customer grievances on electricity supply Kasaragod, Kannur, Wayanad districts | Vydyuthi Bhavanam, Caltex Junction 670002 |
| Chief Engineer (IT) , CR & CAPS | 0471-2514610/ 9496011747 | [email protected] | Escalated customer grievances | Vydyuthi Bhavanam, Pattom, 695004 |
| Chief Engineer (HRM) | 0471-2448948/ 0471-2514454/ 9446008444/ 9446008825/ 9446008008 | [email protected] | Enquiries related to Careers , Training, Recruitment etc. | Vydyuthi Bhavanam, Pattom, 695004 |
| Vigilance / APTS | 0471-2444554/ 0471-2514564/ 0471-2514374/ 0471-2544594/ 0471-2514591/ 9446008006/ 9446008490/ 9446008491 | [email protected] | Information related to corruption of KSEBL employees / Information related to theft of electricity | Vydyuthi Bhavanam, Pattom Thiruvananthapuram, 695004 |
| Reception, Vydyuthi Bhavanam, Thiruvananthapuram | 0471-2514424/ 0471-2514633 | [email protected] | Queries related to Corporate Office during office hours | Vydyuthi Bhavanam, Pattom, 695004 |
| Web Development Team | 0495-2367088/ 9496010700/ 9446008397 | [email protected] | For feedback about this web site | Regional IT Unit, Gandhi Road, Kozhikode 673011 |
Management Team
| Corporate Office | |||||
|---|---|---|---|---|---|
| Sl. No. | Office Location | Designation | Name | Office Phone Number | Mobile Number |
| 1. | Trivandrum | CE (IT, Customer Relations & CAPs) | Hareesan Mottammal | 0471-2514610 | 9496011747 |
| 2. | Trivandrum | CE (HRM) | Santhy. K | 0471-2514402 | 9446008444 |
| 3. | Trivandrum | CE (Supply Chain Management & Chief Safety Commissioner) | Surendra. P | 0471-2514521/ 0471-2514700 | 9446008189/ 9446008137 |
| 4. | Trivandrum | Chief Engineer (REES) | Sajeev. G | 0471-2514551 | 9446008899 |
| 5. | Trivandrum | Chief Engineer (Commercial & Tariff) | Prem Kumar. P.K | 0471-2514554 | 9446008581 |
| 6. | Trivandrum | Chief Vigilance Officer | Abdul Rashi. A, SP (in charge of CVO) | 0471-2444554 | 9496018700 |
| 7. | Trivandrum | Public Relations Officer | K.G. Santhosh | 0471-2446480 | 9446008179 |
| 8. | Trivandrum | Secretary (Administration) | Sabitha .S | 0471-2447472 | 9446008012 |
| 9. | Trivandrum | LA & DEO (District Judge on deputation) | N/A | 0471-2514676 | 9446008015 |
| 10. | Trivandrum | Chief Personnel Officer | Ram Mahesh. R | 0471-2514472 | 9496018669 |
| Finance Wing | |||||
| 1. | Trivandrum | Financial Advisor | Biju. R | 0471-2445807 | 9446008014 |
| 2. | Trivandrum | Chief Internal Auditor (Additional Charge of Company Secretary) | Lekha .G | 0471-2448584 | 9446008208 |
| Generation Wing | |||||
| 1. | Moolamattom | CE (Generation) | Babu. P.K | 0486-2252249 | 9446008203 |
| 2. | Pallom | CE (Dam Safety and DRIP) | Supriya. S | 0471-2448972 | 9496018719 |
| 3. | Trivandrum | CE (Civil - Investgation & Construction Central) | Shanavas. A | 0471-2556366 | 9469011730 |
| 4. | Kozhikkode | CE (Civil Construction) North | Rajeev Kumar. K | 0495-2765902 | 9446008206 |
| 5. | Trivandrum | CE (Civil Construction) South | Reju. R | 0471-2446452 | 9446008013 |
| Transmission Wing | |||||
| 1. | Trivandrum | CE (Transmission South) | Saji Poulose | 0471-2446471 | 9446008010 |
| 2. | Kalamassery | CE (Transmission) System Operation | Viju Rajan John | 0484-2555950 | 9446008202 |
| 3. | Kozhikode | CE (Transmission North) | Rejini .K.S | 0495-2361944 | 9446008205 |
| 4. | Shornur | CE (Transgrid) | N/A | 0466-2220249 | 9446008207 |
| Distribution Wing | |||||
| 1. | Trivandrum | CE (Distribution South) | N/A | 0471-2462574 | 9446008011 |
| 2. | Ernakulam | CE (Distribution Central) | James George | 0484-2306245 | 9446008201 |
| 3. | Kozhikode | CE (Distribution North) | N/A | 0495-2766962 | 9446008204 |
| 4. | Kannur | CE (Distribution North Malabar) | N/A | 0497-2707202 | 9496010000 |
Stop Power Theft
Please Contact KSEB Vigilance team
Head Quarters Phone: 0471-2444554 / 0471-2514564 / 0471-2514374 / 0471-2544594 / 0471-2514591 0471 - 2444554 Mobile: 9496018700/ 9446008490/ 9446008491 Email: [email protected]
Grievance Redressal
| Location | Contact No | Address | |
|---|---|---|---|
| Cgrf Kottarakkara | 0474-2451300 | [email protected] | Chairperson , Consumer Grievance Redressal Forum, 2Nd Floor, Vydyuthi Bhavanam, Kse Board, Kottarakkara, Pin 691506. |
| Cgrf Ernakulam | 0484-2556500/ 9496008719 | [email protected] | Chairperson , Consumer Grievance Redressal Forum, 220Kv Substation Compound,Hmt Colony Po, Kalamassery, Pin 683503. |
| Cgrf Kozhikode | 0495-2367820 | [email protected] | Chairperson , Consumer Grievance Redressal Forum, Vydyuthi Bhavanam, Kse Board, Gandhi Road, Kozhikode, Pin 673032. |
Hydel Tourism
Head Quarters - Vydyuthi Bhavan (4Th Floor), Thiruvananthapuram Director - SREEKUMAR G Contact No. -8281420204 Regional Manager - Harish. G L , 9447110570 Office - Vydyuthi Bhavan (4Th Floor), Thiruvananthapuram Phone No.: 0471-2553640/ 0471-12514209 Email: [email protected]
Deputy Chief Engineers
| Location | Contact Number |
|---|---|
| Alappuzha | 9446008283 |
| Ernakulam | 9446008288 |
| Harippad | 9496008998 |
| Irinjalakuda | 9446008305 |
| Kalpetta | 9446008329 |
| Kannur | 9446008339 |
| Kasargod | 9446008345 |
| Kollam | 9446008267 |
| Kottarakara | 9446008271 |
| Kottayam | 9446008279 |
| Kozhikode | 9446008332 |
| Manjeri | 9446008321 |
| Nilambur | 9496010106 |
| Pala | 9446008303 |
| Palakkad | 9446008314 |
| Pathanamthitta | 9446008275 |
| Perumbavoor | 9446008292 |
| Shornur | 9446008318 |
| Sreekandapuram | 9446008343 |
| Thiruvananthapuram (Urban) | 9446008018 |
| Thiruvananthapuram (RuralKattakada) | 9446008019 |
| Thodupuzha | 9446008297 |
| Thrissur | 9446008309 |
| Tirur | 9446008325 |
| Vadakara | 9446008336 |
Executive Engineers
| Location | Contact Number |
|---|---|
| Adimali | 9446008301 |
| Adoor | 9446008277 |
| Alappuzha | 9446008284 |
| Alathur | 9446008317 |
| Aluva | 9446008293 |
| Angamaly | 9496018688 |
| Attingal | 9446008025 |
| Balussery | 9446008334 |
| Chalakudy | 9446008307 |
| Changanacherry | 9446008281 |
| Chathannoor | 9446008270 |
| Chenganoor | 9446008287 |
| Cherthala | 9446008285 |
| Chittur | 9446008315 |
| Ernakulam | 9446008289 |
| Feroke | 9446008335 |
| Harippad | 9496012212 |
| Irinjalakuda | 9446008306 |
| Iritty | 9446008344 |
| Kalpetta | 9446008330 |
| Kanhangad | 9446008347 |
| Kannur | 9446008340 |
| Karunagappally | 9446008269 |
| Kasargod | 9446008346 |
| Kattakada | 9446008232 |
| Kattappana | 9446008299 |
| Kazhakuttam | 9446008023 |
| Kodungallur | 9446008308 |
| Kollam | 9446008268 |
| Kondotty | 9496012454 |
| Kottarakara | 9446008272 |
| Kozhikode | 9446008333 |
| Kundara | 9446008273 |
| Kunnamkulam | 9446008312 |
| Mananthavady | 9446008331 |
| Manjeri | 9446008322 |
| Mannarkkad | 9446008320 |
| Mattancherry | 9446008291 |
| Mavelikkara | 9446008286 |
| Muvattupuzha | 9446008295 |
| Nadapuram | 9446008338 |
| Nedumangad | 9446008024 |
| Neyyattinkara | 9446008026 |
| Nilambur | 9446008323 |
| NorthParavur | 9446008296 |
| Pala | 9446008303 |
| Palakkad | 9446008316 |
| Pallom | 9446008280 |
| Pathanamthitta | 9446008276 |
| Pattambi | 9496011066 |
| Payyannur | 9446008341 |
| Peerumade | 9446008300 |
| Perinthalmanna | 9446008324 |
| Perumbavoor | 9446008294 |
| Ponkunnam | 9446008304 |
| Ponnani | 9446008328 |
| Punalur | 9446008274 |
| Shornur | 9446008319 |
| Thalasseri | 9446008342 |
| Thirurangadi | 9446008327 |
| Thiruvalla | 9446008278 |
| Thiruvananthapuram | 9446008022 |
| Thodupuzha | 9446008298 |
| ThrissurEast | 9446008310 |
| ThrissurWest | 9446008311 |
| Tirur | 9446008326 |
| Tripunithura | 9446008290 |
| Vadakara | 9446008337 |
| Vaikom | 9446008282 |
| Wadakkanchery | 9446008313 |
| Wandoor | 9496018311 |
Board of Directors
| Organisation | Name | Contact Details | Emails |
|---|---|---|---|
| Hon'ble Minister for Electricity | Sri. K. Krishnankutty | 0471-2321228/ 9446008001 | N/A |
| Chairman & Managing Director | Dr. Rajan N Khobragade IAS | 0471-2442125 | [email protected] |
| Director (Finance & Human Resource Management) | Sri. V.R. Hari, IRS | 0471-2448409 | [email protected] |
| Director (Distribution, Supply Chain Management & Information Technology) | Sri. C. Suresh Kumar | 0471-2445658 | N/A |
| Director (Generation - Civil) | Sri. Radhakrishnan .G | 0471-2448720 | [email protected] |
| Director (Transmission, System Operation, Planning & Safety) | Dr. S.R. Anand | 0471-2446885 | [email protected] |
| Director (Generation - Electrical) | Sri. Siji Jose | 0471-2514301 | [email protected] |
| Director (Renewable Energy and Energy Savings (REES) including SOURA, NILAAVU Project, Sports & Welfare) | Sri. R. Suku | 0471-2514484 | [email protected] |
| Director (Ex-Officio) Principal Secretary, Power Department | Sri. Rajesh Kumar Sinha IAS | 0471-2333388 | N/A |
| Director (Ex-Officio) Additional Chief Secretary, Finance Department | Sri. Rajesh Kumar Singh IAS | 0471-2327586 | N/A |
| Director (Independent) | Adv. V. Murugadas | 9446008009 | N/A |
Corporate Headquarters
Kerala State Electricity Board Ltd., Vydyuthi Bhavanam, Pattom, Thiruvananthapuram, PIN - 695004, Kerala, INDIA.
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Frequently asked questions
What is Kerala State Electricity Board (KSEB) customer care number?
Kerala State Electricity Board (KSEB) customer care number is 1912 (toll-free). You can also reach the 24x7 Customer Care Centre at 0471-2555544 for all inquiries and complaints, available round the clock, 365 days a year.What is Kerala State Electricity Board (KSEB) toll free number?
KSEB toll free number is 1912. This is the dedicated electricity call center that handles supply information, payment related queries and complaints, billing inquiries, accident reporting, complaint status, and commercial information.What is Kerala State Electricity Board (KSEB) email id for complaints?
For complaints, you can email KSEB at [email protected]. For customer support and payment queries, contact [email protected], or write to [email protected] for general queries.What is Kerala State Electricity Board (KSEB) head office address?
Kerala State Electricity Board (KSEB) head office is located at Vydyuthi Bhavanam, Pattom, Thiruvananthapuram, Kerala 695004, India.How to contact Kerala State Electricity Board (KSEB) customer care?
You can contact KSEB customer care by calling the toll-free number 1912 or 0471-2555544, emailing [email protected], visiting www.kseb.in, messaging on WhatsApp at 9496001912, or reaching out via their official Facebook and Twitter handles.Does Kerala State Electricity Board (KSEB) have WhatsApp support?
Yes, KSEB offers WhatsApp support. You can message them on WhatsApp at 9496001912 for assistance.How to file a complaint with Kerala State Electricity Board (KSEB)?
To file a complaint with KSEB, call the toll-free helpline 1912 or email [email protected]. You can also reach the 24x7 Customer Care Centre at 0471-2555544. For escalated grievances, you may contact the Consumer Grievance Redressal Forums located in Kottarakkara, Ernakulam, or Kozhikode.
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