Kotak Life Insurance Toll Free No. 1800 209 8800
Organisation: insurance.kotak.com
Toll free Numbers:
18002098800(For Customer Support, Mon-Sat, 8am-10pm)
18001207856(For Group Insurance Plans, 10am - 6pm)
All India Numbers:
02266057280(For Claims, 10am-6pm, Mon to Fri)
7506144444(Buying Term Insurance Online)
9321003007(Get details of your policy on WhatsApp)
8010921451(Missed call no. to get details of policy on whatsapp)
Website:
IVRS Menu
1800 209 8800
First Select Your Preferred Languages
Press 1- For Information on Existing Policy or Proposal
Press 2- For Information on our Products and apply for a New Policy
Press 3- If you are a Life Advisor
Press 4- For Claims
Complaint Fraud
Email : [email protected] with "Spurious Email" in the subject line.
SMS Alerts
| Service | Keyword | SMS Syntax |
|---|---|---|
| For Registration | REGL | REGL <POLICY NO> <DATE OF BIRTH> to 5676788. |
| For Premium Due date and Amount Due | PREML | PREML <POLICY NO> to 5676788 |
| For NAV & Fund Value as on date | NAVL | NAVL <POLICY NO> to 5676788 |
| For Premium Certificate | CERTL | CERTL <POLICY NO> to 5676788 |
| For Unit Link Statement | STMTL | STMTL <POLICY NO> to 5676788 |
| For Renewal Notice | RENOTL | RENOTL <POLICY NO> to 5676788 |
Grievance Redressal
Level 1
Customer can loge their complaint through given below channels: Calling on 1800 2098800 (Monday to Saturday, 8am-10pm For addressing your query , click here. Compalint also can be lodge by visiting branch.
Calling on 1800 2098800 (Monday to Saturday, 8am-10pm
For addressing your query , click here.
Compalint also can be lodge by visiting branch.
Level 2-
In case you are not satisfied with the resolution or have not received any response within 15 days, you may contact Grievance Officer at:
Level 3-
If you are not satisfied with the resolution at Level 2 – you can write to Senior Grievance Officer at [email protected] .
You will receive a response within 7 days.
Level 4-
If you are not satisfied with the resolution at Level 3 – you can write to Customer Care head, [email protected].
You will receive a response within 10 days.
Level 5-
If you are not satisfied with the resolution at Level 4– you can write to Chief Grievance Redressal Officer, [email protected].
You will receive a response within 10 days.
Level 6-
Corporate Office
4th Floor, Vinay Bhavya Complex 159 A, CST Road, Kalina Santa Cruz (E), Mumbai - 400098
Registered Office
2nd Floor, Plot # C- 12, G- Block, BKC, Bandra (E), Mumbai - 400 051